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Очень хорошее расположение, виды, интерьеры. Довольно чисто. Очень сложно воспользоваться wi-fi Интернетом, и в этом отель разительно проигрывает сетевым конкурентам. Персонал нацелен на группы и мало заинтересован в качественном обслуживании индивидуальных туристов.
Удобное месторасположение отеля. В номере на окне только плотные шторы, а тюли или жалюзи нет. Для номеров с окнами во двор это не удобно, так как окна этих номеров друг напротив друга, днем в открытые окна видно всё. Сейф в моём номере был прикручен к полке шкафа, а вот сама полка никак не закреплена - её можно просто вынуть из шкафа вместе с сейфом.
Отель очень огромен. Порадовал. Очень просторно как и в самом отеле, так и в номерах. Очень чисто. Рядом магазинчики, рестораны. Обслуживание порадовало. Внимательные, добрые люди. Отвечали на все вопросы о отеле. Расположен отель удачно.Так же порадовал красивый вид из окон отеля на достопримечательности Чикаго. Очень понравилось. Есть большой выбор номеров, что обеспечивает каждого человека своим номером, который он пожелает.
Никогда не забуду как просыпаясь смотрел в окно с чашкой кофе в руках. Это были одни из лучших моментов моей жизни. Люблю путешествовать и был во многих отелях, данный относительно других может получить 5 баллов. Отличный, вежливый персонал. Удобные номера и конечно же поразил размер здания.
Отель просто огромный! Здесь постоянно очень много посетителей, но тем не менее персонал справляется с этим потоком. Я здесь жил 4 дня, по цене вышло совсем не дорого. В номерах есть все необходимое, один из лучших отелей!
The staff was very friendly and were in a great location.walking distance from many museums. The bed was hard and awful. The hotel was in severe need of renovation. Not your typical 3 star hotel. More like a 2 star. Other guests are loud and the walls are paper thin. I would never stay here again.
It was a clean place to lay your head at night. The staff was nice and courteous. The TV and refrigerator were modern and worked well. The construction around the hotel is pretty scary. The heating system of the hotel is ancient and it was hard to get to a comfortable temperature without opening the window.
Location Value for the price. Kind of old facilities. Don't offer.breakfast as an option. Very expensive parking
Location is excellent for access to all Chicago has to offer. They are renovating and the construction noice was a bit tedious. My room was clean and adequate but there were visible signs of disrepair. Cracked drywall, buckled ceiling and signs of water damage on one wall.
great location Sheets too short, wouldn't stay on bed.
The staff was excellent. ALL staff members were superior in their performances from checking to cleaning staff everyone was helpful. The concierge service was extremely knowledgeable of the area and transportation and very helpful. The new construction taking place in the hotel.
Great accommodations for the price, friendly staff with awesome recommendations, clean and in a great location. Would definitely recommend! Only real negative was that the room was constantly too hot with no way to adjust heater or turn on air conditioning. Had to have the window open the whole time to keep temperature down and was still way too hot. Microwaves to reheat food would also be a great addition.
Housekeeping, doormen, and one front desk clerk were very nice. Bedbugs and other staff debating it with me.
Location location location! We were so pleased with how close we were to all the attractions we wanted to see. Walking distance to everything! The staff was more than amazing; kind and helpful. We hadn't intended on using the pool but if we had we would have been disappointed bc it was closed for 48 hours (the length of our stay).
Nice pool. Parking was overpriced and when I asked the receptionist for assistance in locating cheaper parking, she told me that I would just have to walk around and find it. The security guard was very helpful in assisting me with that. Turns out a cheaper parking garage was actually next door. Got into my room to discover that they checked me in for the wrong room. I had ordered and had a confirmation receipt for a standard double, she had given me a single queen. When I tried to call down from the room phone, I could never get through to the front desk. When I called from my cell phone as a new customer, I was able to get through and it took some arguing and reluctance on the clerk's part and a long hold before they would honor the receipt I had for the room I paid for. I had ordered and paid for my room over a month in advance. No hotel restaurant or bar, which forces you to go next door to the Hilton and discover how much nicer their place is. I will not be staying here again.
My room had a beautiful view and the staff were extremely helpful and friendly. Decor is a bit dated and the pool was a too green for me to feel good about swimming in it.
Good location, comfortable
For Chicago Michigan Avenue, the price is good for quality, clean rooms. Yes the room is small but very functional. Large bathrooms and plenty of storage.
Great location, clean room, friendly service Food service only began at 6am.
Rooms are pretty clean and comfort Staff was really bad, they treat you in a bad way, they didnt provide any help, they charge you for everything. I asked for a double bed room and they charged me extra 20$ even I requested the room weeks ago, Internet isnt free and is really expensive.
The room was comfortable and updated. There was an employee who listened to me (Iesha) and displayed professionalism and good customer service when there was a HUGE error in the room reservation on the part of Kayak/Get a Room. Lobby was inviting, The hotel forced me to upgrade my room and pay more per night due to the reservation made through Kayak/Get a Room which did not secure 2 double beds for 4 people. They contract with Kayak but you still need to call the hotel directly to be sure you are receiving the room you requested. Does not make sense to contract if you still need to call them directly. They did not clean the room during the stay unless asked directly.
The room we had was amazing. The view was amazing. The hotel itself was amazing. The lady who checked us in was very very rude, we booked 2 double beds a month I'm advance and she leads to tell me that we did not. We told her that we wanted 2 queen beds and she lies and says there aren't any rooms available with the bed arrangement we want. When I pull out the paper and show her the we had 2 queen beds, she goes to talk to another person and than a room that fits what we wanted magically appears. Other than this ridiculous incident all of the other staff was very very nice. Avoid checking in with the African-American girl with braces.
Great location and valet parking is great after long drive "Historic " structure inside
The hotel was fantastic as well as the staff.It was clean and the bed was extremely comfortable. Great recommendations for activities and food. We had the the tasting menu at Mercat restaurant and had some of the best food we ever tasted. We will definitely be staying here the next visit to Chicago!
Staff promptly covered our mistake of a missing room with a walk-in and helped the family stay together during the vacations!
We enjoyed our stay, location is very convenient close to all major attractions. When I arrived person at reception desk told me that my reservation was cancelled though in fact it was not. Customer Service was very helpful to locate my reservation. I just do not understand why hotel staff could not see it.
Location Everything but location
Location, location, location, couldn't have been better. Lobby was beautiful, unlike the rather drab rooms. Cleanliness was impressive and the room maid was such a doll! The Hotel security were both friendly and helpful. It is nice to be recognized and have a cheerful face to see each morning and evening. The front desk clerk was...well there is no other way to put it, absent. In the four days I stayed there I never once found the man at his appointed front desk but was hidden somewhere in the back room. This man never offered anything of help, including baggage help etc. When I did speak with him it was terse and inadequate. Surely didn't make me feel welcome. He should get another job in which he does not deal with the public.
The only friendly people working at this hotel are the two porters that worked in the lobby. They were friendly and helpful. Especially the man working the night shift. I found every person I talked to at the front desk to be short and rude. I asked about where to park for the best price and he acted like no one ever asked that question before and was rude about his answer. Never mentioned validation to reduce the fee - found that out on my own. Scowled at the mere mention of early check-in and never offered to take luggage. This man needs a new job where he doesn't talk to people. Came back later to talk to a younger guy, thought he would be friendly - but no smile, no helpful tips. Blah. Then the rooms were unbelievably old and run down. Warning: NO BLOW DRYERS in room.
Clean room, hallway, and downstairs facilities. Friendly & well informed staff. Three medium sized elevators. Small cramped room with tiny bathroom. Even on the 10th floor the sound of blowers in the alley made for an incessant, loud hum all night long. Screaming crickets would have been more welcome. Then the steam radiator heat wasn't turned on until 10pm. My room was about 60°F when the pipe-knocking finally began. The restaurant downstairs was overwhelmed in the morning since only two people were working - though the food was pretty good. I waited 20 minutes to order at the counter and another 20 minutes at the table until my pancakes were finished. 15 minutes later I was finished. Parking is not included and my plans kept me in downtown until 3:30. So I put my things back into my car at the garage across the street after breakfast. When I collected my car it had been parked there for 23.5 hours, yet I paid $15 dollars extra for a second night as I was ready to leave after 2pm. Still cheaper than another night in a hotel plus I was home in about 4 hours anyway.
It's was close to everything so I could explore during my layover and get some .rest. It was good for the price. But I would stay there again. It is next to a loud people mover. Also when they redid the hotel they took to many short cuts peeling paint exposed pipes no breakfast
Location - close to downtown Not accomodating on providing sufficient late-check out.
Parking garage right across the street. Beds were small uncomfortable cheep pillows and sheets. Staff at front desk was rude and not welcoming. Very loud Banging noise on the pipes around midnight. View from Windows was an abandoned building. Only gave us one coffee cup and no water cups.
The people were wonderful. We were able to check in early, and they let us check our bags after checkout so we could explore the city for a little longer before we had to leave to go home. The people and proximity to Michigan Avenue, Millennium Park, etc. were what made our trip. The window air conditioning unit kept the room very comfortable, and there was a safe in the closet, which was nice to have. It was what you would expect from a Travelodge: old, fairly clean, somewhat comfortable mattresses, nothing extra. I am very glad I brought my own hair dryer because they did not have one in the room.
Location, a block from Michigan Ave, but rooms are in poor conditions. Rooms not good conditions, should be panted.
This is a comparatively affordable hotel and a good value for short, busy-schedule business trips. If you don't need the extra amenities and if you want a convenient, clean, no-fuss "place to stay" it's a good find. It is also close to the downtown Universities, making it easier for the moving in (or out) of your college student(s). Although there are many food choices within a few blocks, it would be nice if there was a breakfast choice, that was open early, in the building.
The room was a good size-a bit plain, but comfortable. The entry/exit to Grant Park for the Chicago Marathon was directly across the street. You couldn't put this building in a better place. Great location.