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Очень хорошее расположение, виды, интерьеры. Довольно чисто. Очень сложно воспользоваться wi-fi Интернетом, и в этом отель разительно проигрывает сетевым конкурентам. Персонал нацелен на группы и мало заинтересован в качественном обслуживании индивидуальных туристов.
Удобное месторасположение отеля. В номере на окне только плотные шторы, а тюли или жалюзи нет. Для номеров с окнами во двор это не удобно, так как окна этих номеров друг напротив друга, днем в открытые окна видно всё. Сейф в моём номере был прикручен к полке шкафа, а вот сама полка никак не закреплена - её можно просто вынуть из шкафа вместе с сейфом.
Отель просто огромный! Здесь постоянно очень много посетителей, но тем не менее персонал справляется с этим потоком. Я здесь жил 4 дня, по цене вышло совсем не дорого. В номерах есть все необходимое, один из лучших отелей!
Отель очень огромен. Порадовал. Очень просторно как и в самом отеле, так и в номерах. Очень чисто. Рядом магазинчики, рестораны. Обслуживание порадовало. Внимательные, добрые люди. Отвечали на все вопросы о отеле. Расположен отель удачно.Так же порадовал красивый вид из окон отеля на достопримечательности Чикаго. Очень понравилось. Есть большой выбор номеров, что обеспечивает каждого человека своим номером, который он пожелает.
Никогда не забуду как просыпаясь смотрел в окно с чашкой кофе в руках. Это были одни из лучших моментов моей жизни. Люблю путешествовать и был во многих отелях, данный относительно других может получить 5 баллов. Отличный, вежливый персонал. Удобные номера и конечно же поразил размер здания.
Location location location! We were so pleased with how close we were to all the attractions we wanted to see. Walking distance to everything! The staff was more than amazing; kind and helpful. We hadn't intended on using the pool but if we had we would have been disappointed bc it was closed for 48 hours (the length of our stay).
Location is excellent for access to all Chicago has to offer. They are renovating and the construction noice was a bit tedious. My room was clean and adequate but there were visible signs of disrepair. Cracked drywall, buckled ceiling and signs of water damage on one wall.
We liked the cleaning lady. She was kind and the most professional. We also liked the gentlemen who helped us get a cab. He was kind and treated us like family. I didn't like how I specifically paid for a standard dooblw queen room months in advance for three days only to arrive and they tell me, "sorry we on have one queen a couch and a cot". This was not a first come first serve. They told me on the phone specifically what i would have. He room unpaid for. Never once did they try to accomidatw me the next day or offer a discount for the inconvenience.I paid over 700$ so my older boys could sleep on a cot that hurt his back and a roll out couch that the springs poked through . This was our first time to Chicago.
Location Value for the price. Kind of old facilities. Don't offer.breakfast as an option. Very expensive parking
Nice pool. Parking was overpriced and when I asked the receptionist for assistance in locating cheaper parking, she told me that I would just have to walk around and find it. The security guard was very helpful in assisting me with that. Turns out a cheaper parking garage was actually next door. Got into my room to discover that they checked me in for the wrong room. I had ordered and had a confirmation receipt for a standard double, she had given me a single queen. When I tried to call down from the room phone, I could never get through to the front desk. When I called from my cell phone as a new customer, I was able to get through and it took some arguing and reluctance on the clerk's part and a long hold before they would honor the receipt I had for the room I paid for. I had ordered and paid for my room over a month in advance. No hotel restaurant or bar, which forces you to go next door to the Hilton and discover how much nicer their place is. I will not be staying here again.
Location + king room was very comfortable 1 elevator broken
great location Sheets too short, wouldn't stay on bed.
It was a clean place to lay your head at night. The staff was nice and courteous. The TV and refrigerator were modern and worked well. The construction around the hotel is pretty scary. The heating system of the hotel is ancient and it was hard to get to a comfortable temperature without opening the window.
Great accommodations for the price, friendly staff with awesome recommendations, clean and in a great location. Would definitely recommend! Only real negative was that the room was constantly too hot with no way to adjust heater or turn on air conditioning. Had to have the window open the whole time to keep temperature down and was still way too hot. Microwaves to reheat food would also be a great addition.
My room had a beautiful view and the staff were extremely helpful and friendly. Decor is a bit dated and the pool was a too green for me to feel good about swimming in it.
Housekeeping, doormen, and one front desk clerk were very nice. Bedbugs and other staff debating it with me.
Good location, comfortable
Staff promptly covered our mistake of a missing room with a walk-in and helped the family stay together during the vacations!
The room we had was amazing. The view was amazing. The hotel itself was amazing. The lady who checked us in was very very rude, we booked 2 double beds a month I'm advance and she leads to tell me that we did not. We told her that we wanted 2 queen beds and she lies and says there aren't any rooms available with the bed arrangement we want. When I pull out the paper and show her the we had 2 queen beds, she goes to talk to another person and than a room that fits what we wanted magically appears. Other than this ridiculous incident all of the other staff was very very nice. Avoid checking in with the African-American girl with braces.
The hotel was fantastic as well as the staff.It was clean and the bed was extremely comfortable. Great recommendations for activities and food. We had the the tasting menu at Mercat restaurant and had some of the best food we ever tasted. We will definitely be staying here the next visit to Chicago!
For Chicago Michigan Avenue, the price is good for quality, clean rooms. Yes the room is small but very functional. Large bathrooms and plenty of storage.
The room was comfortable and updated. There was an employee who listened to me (Iesha) and displayed professionalism and good customer service when there was a HUGE error in the room reservation on the part of Kayak/Get a Room. Lobby was inviting, The hotel forced me to upgrade my room and pay more per night due to the reservation made through Kayak/Get a Room which did not secure 2 double beds for 4 people. They contract with Kayak but you still need to call the hotel directly to be sure you are receiving the room you requested. Does not make sense to contract if you still need to call them directly. They did not clean the room during the stay unless asked directly.
Great location and valet parking is great after long drive "Historic " structure inside
Great location, clean room, friendly service Food service only began at 6am.
Location- very convenient to Chicago tourist attractions. Everyone was friendly, even if a lot of the staff didn't have pertinent information. Maintenance is a problem. We had to switch rooms because of loud hotel generated noise (5 am). The new room did not have a working toilet paper roll holder and the sheets were too small for the beds and came undone in the night. Our keys were deactivated several times. It was only inconvenient to have them reactivated.
The staff was very friendly and helpful!
It was a convenient city location which filled a need. It all felt a bit old & dated but otherwise ok for its purpose.
very noisy during the night
how close it was to everything we wanted to do, we could walk to Millennium Park, Grant Park, coffee shops, shopping & places to eat. Other attractions were only a short taxi ride away (Navy Pier & Shedd Aquarium were only $7 taxi each) it's a very old hotel with slow elevators and our swipe card did not work a few times. It was very expensive for a 2* room with no ammenities($139/night + $32/day for parking our small SUV)
We like the proximity of the hotel in Chicago to be able to gain access to attractions - open-top bus tour stop nearby and a good quality fast-food outlet in the hotel. Single glazed windows did not block out traffic and train noises.
Helpful front desk I was woken up at 12:45 by a screaming kid and a very loud TV. The walls aren't very thick and other guests sometimes not very considerate.
The wireless Internet connection was very good. This hotel is old and needs an urgent refurbishment. The staff was discourteous and indiferent most of the time. The check in time is 3:00 PM and you have to pay to leave your luggage if you arrive earlier. The rates for one onight during weekend are extortive.
The hotel still had a feel of a hotel from the 50’s, which was a charm factor.