Чикаго — отели

Плюсы: Comfortable bed great location

Минусы: The bath towels were hard

Плюсы: Friendly staff

Минусы: Nespresso machine didn’t work, but they brought us a new one.

Плюсы: Wonderful location, extremely professional staff, beautiful room

Плюсы: Great location, great views. Very comfortable room, bed and spacious bathroom

Минусы: Expensive

Плюсы: Excellent hotel Staff amazing especially housekeeping Great large room

Плюсы: There is so many things to say: the staff performed customer service on a level that far surpasses anything I’ve experienced before, absolutely exceptional. We just mentioned upon checking in my grandson turning 1 years old and one of the staff members placed a balloon, cake and card in our room, how awesome was that

Минусы: Nothing.

Плюсы: We stayed in an Executive King Club room. It was magical from check in to check out. The staff goes above and beyond. The food and drink choices in the club area are well worth the premium price.

Минусы: We loved everything about it.

Минусы: Room was small Food (in room dining) was disappointing

Плюсы: Pretty hotel in central downtown Chicago. the outdoor staff is very strong, friendly and helpful.

Минусы: We arrived on July 4th and immediately upon checking in were told by the check in person that for $50.00 per person we could watch the fireworks from a private area in the hotel. I thought that was very cheesy. We went outdoors and watched them for free.

Плюсы: Все! Отличное месторасположение , большой новый номер с современной техникой и элементами «умным домом». Великолепный сервис и отношение персонала. Чистота, комфорт... Все отлично ! Настоящий 5 звездочный отель с плюсом. До этого останавливались в этой же сети на 5 авеню в Нью-Йорке так же было все на 5+ Вывод один : Менеджмент умеет работать и любит то что делает. Для нас эта сеть отелей теперь в первых любимых рядах в путешествиях по миру и стоит рядом с Four Season, Ritz, Mandarin. Круглосуточная разнообразная еда в номер , отличный бар в номере. Молодцы. Рекомендуем! Цена-качество соответствует!

Минусы: Нет такого

Плюсы: beautiful room great club excellent spa facilities

Плюсы: The location is central and have proximity from many things

Минусы: They gave us room in the same floor as the kids suite which wasn’t a good option And the room were next to the elevators which was annoying as well

Плюсы: Everything was above an beyond

Плюсы: The staff was supremely helpful and courteous. We were upgraded upon arrival, and the room was beyond our expectations. Plenty of room for 3 adult women, great dressing room, separate tub and shower, 2 sinks, lots of counter space. We loved it!

Минусы: The service in the lobby dining area (where we had breakfast) was somewhat inattentive.

Плюсы: Returning to room at end of evening Found iced champagne and chocolate strawberries waiting for us! Mentioned in passing on check in that it was our anniversary

Минусы: Nothing

Плюсы: If you think

Плюсы: The room was really nice. Comfortable bed, bed table with good accessible chargers for phone/tablet. Walk in closet was a bit small for my 2 big suitcases, but spacious bathroom with bathtub and shower. Breakfast and dinner in The Lobby was good, service was great.

Минусы: There is no classical lobby at the entrance, no "welcoming area" with flowers, nice design and sofas, like in other 5star hotels, it looks a bit "business". Rooftop bar was overcrowded at the midday, waiting time for outside table 50min., finger food was mediocre.

Плюсы: We were debating between the Four Seasons and The Peninsula, first world problems right, but some of our friends said there is no debate - go to The Pen - and they were so right!!!!!

Минусы: After all the additional charges are added. Room service was crazy expensive. $79 for breakfast didn’t seem right even when you are committed to spending money fir a nice vacay

Плюсы: Идеальный отель с очень высоким уровнем обслуживания! Повысили категорию номера. Приятный бонус. Персонал доброжелательный. Уборка

Минусы: Нет такого

Плюсы: The room was beautiful and very clean. The housekeeping staff did a phenomenal job of servicing the room during the day and at turndown. I have to give a special mention to Bradley at the front desk. He was very polite and helpful in getting my questions answered. He had congratulatory cookies sent to the room for my daughter who had graduated high school. I highly recommend staying at this hotel!

Минусы: I have nothing bad to say about my stay.

Плюсы: Very clean, central position, great staff attitude

Минусы: Food quality and choices from breakfast to room dining are way below standard of the structure

Плюсы: The room was just perfect

Минусы: All was good

Плюсы: Overall it is great experience whatever the accommodations, restaurant, afternoon tea which are beyond my expectations

Минусы: Since I rented car and authentized hotel parking, one day the employee picked up wrong car for me, back and forth, the correction made me wait nearly one hour which is shock!

Плюсы: Everything was amazing. Highly recommend. From the rooms to the facilities to the location just magnificent.

Плюсы: Amazing stay with exceptional staff. Perfect location with rooftop pool and bar. We were pleasantly given a bottle of bubbly with a note to help us celebrate our anniversary. Couldn't have been happier with the Viceroy. Thank you!

Плюсы: Friendly staff

Плюсы: I had an excellent stay at Viceroy Chicago. Guest rooms & amenities were superior and the staff friendly & welcoming. Trendy neighborhood with plenty of restaurants & bars within walking distance. The property is well-reviewed and it was easy to see why.

Минусы: No, my stay could not have been better.

Плюсы: Absolutely wonderful. Enjoyed our stay!

Плюсы: We ate breakfast in Somerset one morning and it was very good. Super cool decor.

Минусы: Our stay was excellent, the hotel is well located, stylish, and very comfortable. Our only complaint was the mandatory resort fee. It's not a resort, it's a hotel. Furthermore, when we arrived we put on our suits to go up to the rooftop pool and it was so crowded and noisy with bar patrons we immediately turned around and left. It was obvious to us that these people were for the most part not hotel guests, but rather were outside patrons of Devereaux, the poolside bar and restaurant. It just wasn't our scene, we wanted a quiet lounger by a pool, not a bumping bar. This would be less off-putting if we weren't then charged a resort fee for the privilege of competing for space with bar patrons who were not paying that same fee. But apart from this one issue, our stay was excellent.

Плюсы: I loved the employees

Минусы: Pool was tiny and closed at 6pm, rooms too small, no dresser or anywhere to put clothes away. Food burnt. Toiletries used by prior guests, windows look into other rooms, tv cable was sporadic and could not see hotel account, no pay per view or movie

Плюсы: Style, attention to detail

Минусы: Valet parking expensive

Плюсы: The Viceroy was absolutely wonderful. The decor from the moment you stepped in the door was stunning. The staff always greeted me with a smile and hello every time I walked past. Bed was comfy, linens soft. Location was great, too.

Плюсы: The cleanliness

Минусы: Difficult too locate...

Плюсы: Loved everything about the hotel, especially the service and amenities! It also had a fabulous restaurant in an exquisite location!

Минусы: Only thing I didn't like was leaving :(

Плюсы: As above. Amazing location for food and walks, beds were very comfortable.

Минусы: Rooms were a bit small and the room housekeeping was below what we expected. Location and service staff were outstanding. If we stayed again we would request a single bed or 2 rooms.

Плюсы: Great hotel, rooms were spacious and bed very comfortable. Somerset restaurant is very nice. Good location and Gold Coast area has great restaurants.

Минусы: Rooftop pool is so busy. Given they let non-guests use the pool area it means it’s very crowded and not comfortable.

Плюсы: Beautiful hotel and very friendly and accommodating staff! Also room was nice and extremly clean

Минусы: Beds were too firm. A little bit of a delay on getting into room, it was ready about an hr late

Плюсы: Nice rooms, clean, friendly staff

Минусы: No. Everything was very good!

Плюсы: Everything, we had the spa room, which is big and amazing room, the best bathroom we have ever had. The best Kimpton we stayed so far. The restaurant on the roof At the hotel is so delicious. Perfect as always.

Плюсы: Rooms simple, cool and spacious. Bed bathroom and toiletries all a great standard . Impressive to be staying in the loop in such a great building and with views of a similarly great skyscraper. Staff were all great when I needed anything.

Минусы: The reception lobby is on the 2nd floor and as a result you can come and go to your room without interacting with anyone- it felt very anonymous. I found the room quite dark.

Плюсы: Text messaging for any requests/questions was my favorite feature. Awesome location was a delight! Friendly staff and accommodating our requests was the icing on the cake. Rooms were super clean

Минусы: We did not get the bikes that we wanted to see the city.

Плюсы: I just love how the place is very close to other locations! I just love the staffs and they were very welcoming. Definitely worth every cents!

Плюсы: Beautiful, well decorated hotel. Great location and great value!

Плюсы: the staff-everyone so helpful and friendly.

Минусы: Boleo is closed for week ends

Плюсы: Love the location Love the nearby things to do Love the bed

Минусы: Room was a little tight Not all the lights were working in the room The sink being outside is a bit annoying No full length mirror

Плюсы: Cool and updated hotel. Beautiful.

Минусы: Wish I had a bathtub!

Плюсы: Location,deco, convenience to Starbucks, steadfast restaurant was amazing

Минусы: N/A

Плюсы: The staff was so friendly and nice -the lobby and bar were so comfortable and welcoming -we really did enjoy it and look forward to visiting agsin

Минусы: Nothing

Плюсы: The location, the styling and the staff

Минусы: The only issue I can think of is that the air conditioning unti was noisey. Otherwise, no complaints.

Плюсы: This was my second time staying at the Chicago Thompson. It was perfect for business travel. I really like the location of the hotel, and the service is very good. The bed and bed linen are very comfortable, the bathroom products are lovely. I will stay again.

Минусы: Nothing

Плюсы: The location was fantastic and very accessible to a lot of restaurants nearby. The room was beautiful as well.

Минусы: The bathroom looked beautiful at first glance, however, the toilet didn’t flush 50% of the time and the rain shower (although turned off), would randomly pour water out at all hours, interrupting sleep quite a few times. The bathroom door was glass so it was impossible to use the restroom at night without waking up your partner with the lights.

Плюсы: The location was great,great food in walking distance

Минусы: nothing we had a great time

Плюсы: Location

Минусы: Staff not friendly Room was very warm Floor dirty

Плюсы: Location good. Breakfast a la carte' not bad but sufficient. Clean and convenient rooms

Минусы: General staff : Slow service at breakfast; waited for a cup of coffee around 15 minutes. Bar staff attitude was very rude ; I asked for a glass of wine 30 mins before closure. Reception staff was very unexperience; I was charged wrong and they could not prove it - no check. At the end my c/out took 35 minutes!

Плюсы: Excellent location, very clean & comfortable.

Минусы: Service was poor. Had to call the front desk to get sheets, blanket and pillows for my kids.

Плюсы: We loved the hotel but were dissapointed to find out that there was no shuttle service offered to pick up from airport.

Минусы: As mentioned above. Would have been a nice service to enjoy after a long day of travelling and would have made the experience at the Thompson that much more pleasurable.

Плюсы: Best location in Chicago

Плюсы: Location was awesome.

Минусы: When I arrived late at night, my bed spread had two stains on it and when I pulled the covers, you could tell the bed hadn't actually been made, just arranged. Likely I slept in someone else's used sheets.They changed the whole bed the next day. REALLY didn't like that. Also, they charge for bottled water and they have no coffee machine in the room. For the amount of money they charge, none of this is cool...

Плюсы: the staff was wonderful. loved everything about it.

Минусы: no

Плюсы: Very accommodating staff, good food, lovely lounge

Минусы: Two sets of elevators awkward. Shower doors did not close; wasn't fixed properly. Black soot stained our clothing and skin from leopard sofa in front of fireplace in restaurant.

Плюсы: It was everything you want a 5 star hotel to be. When we walked into the elevator we were hit with the most intoxicating, wonderful smell! The lobby is impeccable and the staff was warm and welcoming. The art work was phenomenal. We loved our room and our view was stunning. Everything about our stay was 5 stars +. We will go back.

Минусы: It exceeded our expectations. We have no complaints.

Плюсы: Staff were generally excellent

Плюсы: Everything! Perfect location, welcoming staff, beautiful room, great value!

Минусы: Nothing- it was great!

Плюсы: They anticipate your needs. Awesome concierge desk. Great staff. Beautiful view. Wonderful resto and bar. Nicely decorated for Christmas .

Плюсы: Old fashion hotel. Room is so big and clean . The hotel feels like a luxury experience.

Минусы: Not really .

Плюсы: Super location, quiet

Минусы: For a Four Seasons hotel and the cost, I would expect a roomier suite.

Плюсы: Good breakfast and friendly staff

Минусы: shower head was broken, making it tough to take a shower as you had to hold up the shower head. Mini bar was warm so all contents in the mini bar were warm.

Плюсы: Everything is perfect

Плюсы: Everything

Минусы: No such thy

Плюсы: Staff was incredibly friendly and willing to help in any way you asked and even when you did not ask the extras you would get along the way that were not requested set the Four Seasons apart.

Плюсы: Great location, beautiful hotel, wonderful service and quiet..?very comfortable and luxurious.

Плюсы: Clean and modern

Минусы: Pool, better restaurant with faster service and better drinks. Both my mimosa and Bloody Mary were gross

Плюсы: Great design and character, if a little gimmicky. Fun rooms and fantastic location.

Плюсы: Very pleasant staff.

Плюсы: I loved the modern vibe of the place. The front desk staff was very friendly and generally helpful.

Минусы: Our family had a bad experience with one waitress in the restaurant. Two other waitresses did come to the rescue and salvaged the meal, but we were very unhappy with our original waitress. Kids were disappointed there was no pool.

Минусы: We requested for separate beds and they were not available.

Плюсы: Very nice front desk staff. Rooms were comfortable and the air-conditioning work

Плюсы: It was one of the best hotel I have ever stayed in for a long time. It was beautiful and clean. The staff was all helpful

Минусы: Nothing

Плюсы: The staff was SO friendly. We made the trip for our anniversary and they made us feel extra special throughout the duration of our visit. The room was absolutely incredible and the location was perfect. We will absolutely be back!

Плюсы: Hotel employee delivered room service/extra shampoo as needed.

Плюсы: Location

Плюсы: Very unique! Loved the area and atmosphere! Cleo and Leo are so helpful :)

Плюсы: Best hotel in Chicago, in my humble opinion. Everything from the staff, to the cool facility, was great. Exceptional value. Outstanding location. Spacious, luxurious rooms.

Минусы: There isn't much negative to say. The elevators are kind of quirky and take a little getting used to. There's no real view but I wouldn't expect that in a big city.

Минусы: I was on the 12th floor, Saturday night-no elevators available due to all coming from the Rooftop. Need to dedicate a couple to exclude the top floor. Had to walk down the stairs in heels!

Плюсы: The location was ideal for exploring the city.

Минусы: Nothing

Плюсы: Clean, comfortable

Плюсы: The hotel really was as good as it gets! Top location in easy walking distance to all top sights such as the Riverwalk with it’s Cafés, Bars and boattour piers (3-5min), the Millenium Park (10-15min), Magnificient Mile for endless shopping and even the Navy Pier if you don’t mind some longer walks (abt 30min+). Great restaurants closeby but it was also more than convenient to have the possibility to end the night in one of the great bars of your own hotel: inviting bar on 2nd floor – rooftop bar with incredible views, cocktails and DJ on 26th floor, live music (check schedule) on 25th floor. Great design/retro-design with cute and well equipped little Smeg fridge in the comparatively spacious and clean bedroom. Loved the huge shower and carefully thought out amenities! To cut a long story short: would definitely return!

Минусы: Given the great rooftop bar in prime location, this hotel attracks quite some party folks during the weekend so I assume people looking for a serene and quiet accommodation might not love the hotel that much. As mentioned in previous comments, you could hear some music in the higher floors. We were at the 22nd floor and could faintly hear the music but could well sleep. The hotel cannot be blamed for some noisy room neighbors obviously inviting others to their room later that night - this can happen everywhere. Once in the room, the walls seem fairly soundproof though. But I would suggest the hotel management to ‘enrich’ the already extensive amenities by some earplugs for those who didn’t bring them themselves.

Плюсы: Room was spacious clean and beautifully designed The staff were efficient helpful and friendly

Минусы: Coffee percolator would have been better to have

Плюсы: The rooftop bar had an exceptional view and great cocktails and conversation! I liked the music too.

Минусы: The sheets smelled a bit too much like bleach. Pillows not very comfortable.

Плюсы: The room size and layout, the hotel location, the gym, the yoga mat in the room

Минусы: The windows could not open, low natural light, no slippers

Плюсы: So much fun, great staff, perfect location! And a doggie was at the roof deck bar...awesome! Great snacks in the mini bar and not over priced like most other places.

Плюсы: Location, location, location! Many things are just a few minutes away: Cloud Gate/Millennium Park, Route 66 starting point, Chicago Architecture River Cruises starting point, the L train station, many place to eat: Giordano’s Pizza, Nutella Cafe, Wow Bao, Garrett Popcorn and many other. My room on the 13th floor was nice, clean and quiet and the bed was comfy. There is a bar on top of the hotel(floor 26) witch offers nice views of the surrounding buildings (not sure how quiet are the rooms on the floors below the bar). The hotel does not offer a breakfast but there are many places to eat around the area.

Плюсы: Distinctive room decor. Plentiful usable spaces and surfaces in the room. Not very big but well designed. Friendly, efficient breakfast staff (especially Hugo the waiter and the lady who seated us), except on the third morning. Fast, comma efficient checkout. Very helpful receptionist with hailing taxi on street.

Плюсы: Staff were excellent - fixtures and fittings were very chic. Decor overall was well thought through Gym was great Rooftop bar was excellent.

Плюсы: Great location. Nice friendly staff. Very clean and comfortable. Would definitely recommend to others and stay again.

Плюсы: The room and lobby are gorgeous. So nice to have bar on terrace and a restaurant. I also took advantage of the gym and it was great!

Минусы: I do not love the location

Плюсы: The Val-lay parking young man at the front entrance was Super helpful day 1 and day 2. College student (don’t remember his name). When checking in the young lady answered all my questions and was very polite when I asked her to repeat it 2-3 times because I wasn’t comprehending it. I was pleased with the location and the rate I received online.

Минусы: That I wasn’t told about the need for the key card in the elevator after a certain time and mine wasn’t working very good so I ended up having to walk down 6 floors via stairs to get back to my room. Also for the $ one pays there should be a breakfast bar.

Плюсы: I loved the complete stay

Минусы: No dislikes

Плюсы: Nice new rooms. Good location

Минусы: Bar was more expensive than most in the area

Плюсы: Great hotel, me and my son love it.

Плюсы: Very nice hotel. Convenient to restaurants, shopping, etc. Clean and friendly staff.

Минусы: Only think I wish the hotel had was an outside pool instead of an indoor pool.

Плюсы: The only thing that met my expectations for a five star hotel was the location

Минусы: There is no way this hotel deserves to be rated as a 5 star hotel. We chose a 5 star hotel for a romantic weekend at the spa and a five star experience. Unfortunately we got neither. The spa was closed and the staff simply gave us a list of others.

Плюсы: Was the bed like a cluod

Плюсы: Location was great, bed was comfortable and the hotel was very clean. My kids loved the cookies in the lobby.

Минусы: The door to the bathroom was really hard to close. Would have appreciated a bit more information about restaurants and stores close by.

Плюсы: Everything, especially my in room dinner. A perfect stay. Beautiful room, delicious food, incredible views. Pure luxury in every aspect.

Минусы: Several taxes applied to bill as well as a pet charge that was not obvious during the booking process. I ended up paying hundreds of dollars more than I anticipated for a one night stay.

Плюсы: Location was great and Catherine the concierge was fantastic

Минусы: Some kid pooped in the pool and so they had to close the pool. This was disappointing after a long day if walking and we just wanted to soak in the pool. Also our room had a fridge in it but you couldn’t use because you couldn’t take the drinks out of or we would be charged. Pretty bummed when you bring food back to the room and learn you can’t keep it could

Плюсы: clean quiet “ new-feeling”

Плюсы: The staff were friendly and helpful,especially Captain Chris !!

Минусы: Zero, maybe a bigger room

Плюсы: Very friendly staff, great location.

Минусы: No tea and coffee facilities in the room and no fridge. Not a big issue though and it did not spoil my stay.

Плюсы: It had many unique creative untraditional features. I love it and wished I could’ve stayed longer. The staff was super friendly and helpful. The amenities were fantastic. Their lounge and gym were amazing. I’m obsessed with this hotel. If you want to try something different from your standard hotel, you have to stay at the ACME hotel

Плюсы: The decor was fun, although it reminded me of a Hard Rock Hotel.

Минусы: Parking is pricey. Parking location isn't too convenient. No coffee maker in the room, only delivery in the morning meant that I had to leave the hotel for an evening coffee. Surprised that there was no closet - only hooks. View was terrible, although the swinging acrobat sculpture was a creative and fun way to try and make it more interesting.

Плюсы: Location is good.

Минусы: Very thin walls and windows. Too much noise from everywhere. Beds are Ok. Shower water sprays all over bathroom.

Плюсы: Friendly and accommodating staff. Funky decor and the little extras like coffee delivery in the morning

Плюсы: Clean room

Минусы: Staff weren’t friendly

Плюсы: MY experience was amazing. The hotel was very unique and different, but in a great way. The hotel gave me a new york vibe. The staff was amazing and friendly. They answered all our questions and was very helpful with giving us directions around Chicago. When I come back to Chicago I would book this hotel again!

Минусы: I hated the parking

Плюсы: Central location, courteous & co-operative staff, Clean room

Минусы: A little dingy look, no external view from our room, insufficient lighting

Плюсы: location

Минусы: a few issues with the lifts

Плюсы: Location : very good (bars/restaurants/shops/Lake M./ Riverwalk/metro/..) Atmosphere: nice / friendly Room : cosy/ nice furniture/v.good bed; that one was big

Минусы: Where’s my coffee....? Should put a coffee machine. Where’s my free bottle of water...?

Плюсы: The staff was exceptional in the hotel. Front desk service was excellent and both Pierce and Jerome knew the best spots for food.

Минусы: I thought they had a steam room but it was only a hot tub.

Плюсы: We’ve been coming here for 25 years and always receive extra special, personal customer service, the bellman are wonderful, and the location is convenient for everything we like to do in Chicago.

Плюсы: Ritz is always good.

Плюсы: Very nice lobby/bar area. Large, clean room.

Минусы: A chaise lounge as the only seating! C’mon! Needs a bathroom redesign. BIG step up and into tub/shower. No hooks. Mattress edge beaten down enough that you feel you may roll out.

Плюсы: The restaurant was exceptional. The service was responsive, attentive and courteous.

Минусы: Nothing.

Плюсы: All was great We will be back

Плюсы: The service was exceptional.

Минусы: No complaints.

Плюсы: Location.

Минусы: Valet was late and disorganized

Плюсы: The hotel staff was courteous and very helpful. I would definitely stay here again.

Минусы: I thought I had booked 1 room with 2 queen beds for my adult daughter and I. We ended up with a king. It could have been my mistake, but the link showed two queens when I booked.

Плюсы: Great bed, lovely view of the lake, perfect location.

Минусы: Should not charge for WI-FI service.

Плюсы: Pros Location, bar, restaurant, view, bed, service

Минусы: Small room, small bath, no separate shower stall, mini bar not cold and limited soda selections

Плюсы: The staff was excellent

Плюсы: Location and hotel itself.

Минусы: Nothing

Плюсы: Very impressed with the no tip policy - pay staff well and reserve gratuity for exceptional and not expected service

Плюсы: Immaculate, amazing attention to details, superb house keeping staff, 24 hour room service with excellent food

Плюсы: Staff attentive and polite Spa facilities and staff were excellent Room spacious Bathroom nice Great with kids Loved having fridge and microwave

Минусы: Loud music in room next door Elevators slow

Плюсы: The size of the room!

Минусы: Furniture needs to be better kept.

Плюсы: Staff were friendly and helpful. Great location.

Минусы: The restaurant wasn’t that good.

Плюсы: No complaints about property. Everything was beautiful. Staff nice.

Минусы: I asked for a room that had a view and they gave me a room that faced a parking garage. Would have liked to be in a room in front of building. Didn’t use balcony much because of that.

Плюсы: Simply put, everything. From the moment we arrived the staff was wonderful, the ambiance was great and the decor, top notch. Did I mention the ‘A L’Orange Duck Wings, you have got to try these. We will be regulars here for the foreseeable future.

Минусы: The only downside is the hot tub was down at the spa.

Плюсы: The eucalyptus steam room in the spa was wonderful! Also, the valet washed and vacuumed out my car!!

Минусы: No! I absolutely loved everything!

Плюсы: The location

Минусы: I and here for a relaxing time while at work. Huge inconvenience that my hotel never allowed me internet. I was never told that this particular room does not get internet service which was none because of previous complaints from front desk

Плюсы: Elegance, service from staff.

Плюсы: Location.

Минусы: Drop off service was never available. Shower didn’t function properly. Computers were down which delayed are checkin.

Плюсы: Great hotel. Great staff

Плюсы: The bathroom very spacious & updated

Минусы: No refrigerator in room to keep drinks cool, Parking was 70 a Night were everywhere else was 30 to 40 a day.

Плюсы: The Nomi restaurant is a big plus+. Convenient location.

Минусы: We booked a water towel view, but the window facing the tower was tiny...(Note: this problem does not exist with lake views, so either no upgrade or full upgrade would be probably better) All upgrades rooms face Michigan Ave, so the nights could be noisy.

Плюсы: Made my reservation on line for a suite the day before we get there we get a call that it was not available! It was a non refundable package yet you call me to tell me we don’t have a room . So you move us to a smaller room not enough time to find anything else . The next day you call while we are out for dinner and tell me you need to move us again because that room was taken for a wedding party TWICE. You moved us

Минусы: When we book a reservation and it confirmed give us that room

Плюсы: Great location

Минусы: A bit tired

Плюсы: Everything

Плюсы: Great hotel and the location is the best. The service and staff are excellent!

Минусы: Everything is great

Плюсы: The service was amazing and the room was incredible. We had a great view of the water tower and it was super quiet.

Плюсы: Staff help and friendliness was wondeful!! Location is fantastic!!

Минусы: The bed had a mattress cove/pad that was uncomfortable and did not stay in place. It bunch up under your body when you moved. Not the best!!

Плюсы: Convenient to restaurants, shopping, sights

Минусы: The hotel and staff were exceptional!!

Плюсы: It is s super comfortbale hotel - perfect to relax after a stressfull day

Плюсы: Nice bed and pillows

Минусы: N/a

Плюсы: Central location to all major tourist attractions Clean and beautiful venue Very accommodating staff (Free upgrade for our anniversary.. Thanks again!) Hotel building is also mentioned on the architecture boat tour!

Минусы: Wifi was spotty in the tower

Плюсы: Nice hotel, good sized rooms in a great location, just a block from the river and many restaurants.

Минусы: I thought the staff could have proactively provided some advice on what was happening in the city or asked if we needed ideas - there was a concert in Millennium Park we would have liked to know about, which restaurants to go to, etc. Otherwise very friendly.

Минусы: Floor in the room Esa dirty. White socks were black fast!

Плюсы: The room was large, beautiful, clean, and comfortable. The style of the room was unique and contemporary. Just awesome! Location was close to everything. We had an amazing time in Chicago!

Минусы: I liked everything

Плюсы: Everything! Amazing hotel, staff is wonderful and very helpful!

Плюсы: The beautiful modern decor

Плюсы: Location. Style of hotel.

Минусы: Them stating that there was a $100.00 hold for incidentals on my card which was debit card. They held 224.74 and it has not been released yet. No charges to the room.

Плюсы: Location was amazing

Минусы: A little outdated

Плюсы: Everything was great about our stay here. The room felt really clean and it was spacious! The hotel staff were also very friendly and accommodating. The hotel lobby smells really good and plays good music!

Минусы: Nothing

Плюсы: Location, location, location ...comfy room

Минусы: Restaraunt was OK.

Плюсы: Art Deco styling throughout

Плюсы: The staff was fantastic and the room was very spacious. You can't beat the location.

Плюсы: No tips determined persoanl

Минусы: No sauna or swimmingpool

Плюсы: The location was great for the various "Chicago" things we wanted to do.

Плюсы: Good Location, Nice bar, big room

Плюсы: Friendly and helpful staff. Great hotel for girls weekend getaway. Spacious room with coomfortable beds.

Плюсы: The Hard Rock shop is a must for any city I visit.

Плюсы: большой номер, хороший вид из окон, много окон

Минусы: плохой интернет, платный. бедный завтрак

Плюсы: i liked the music in the lobby. The staff was very friendly. Rooms were very clean. This hotel is great I would definitely recommend it.

Минусы:

Плюсы: Good location, Good food, friendly and helpful staff (Usual American service with a smile) Room service was very prompt.

Минусы: Fairly old/out-dated interior (tv was ancient, would have liked to have a seen a flat screen). Bed sheets were so loosely put on that during the night they would slip off. I find this very annoying.

Плюсы: Great location

Минусы: Had to request a better room as the room offered by the hotel was simpler than what was reserved through website (Standard room was offered instead of Deluxe room). Once the room was changed, everything was great! Staff were very friendly and more than helpful.

Плюсы: hotel position

Минусы:

Плюсы: Was close to location of my meeting

Минусы: the decor was dated, dark and a bit shabby feeling. the rock motife not my style. Was not worth the money. Would look elsewhere next time

Плюсы: A beuatiful hotel, with a rooftop bar that has to be seen to be believed, with the best view in Chicago. Gorgeous cocktails. The room was exquisite and the staff were excellent, very professional. Beautiful toiletries, and spotlessly clean. Fantastic convenient location.

Плюсы: Very pleasant,clean and great location!

Плюсы: Location. Staff was friendly, elevator system is efficient. Beds comfortable.

Минусы: Housekeeping, weak. Left dirty coffee cups for re-use - stacked on top of the clean cup like it's the normal thing to do. Didn't replace coffee pods, had to request more pods from the desk multiple times. Left dirty glasses in the room after cleaning. What else was not cleaned or replaced that I didn't check? Towels? Rooftop bar was unusable it was so packed all the time.

Плюсы: Great stay! Wish we would have made it to the rooftop though.

Минусы: Loved everything!

Плюсы: Отель отличнейший! Красивый вид из окна, основные достопримечательности в пешей доступности. Прямо к отелю прилегают несколько хороших кафе/ресторанов, а на верхних этажах находится модный бар с видом на город (по вечерам туда выстраиваются очереди, но постояльцы отеля могут проходить без них). Персонал всегда готов помочь и что-то подсказать. Сама комната была, правда, маловата - но подозреваю, что по меркам Чикаго это в самый раз.

Плюсы: Location amazing, Staff wonderful!!! Rooftop bar amazing.

Плюсы: Perfect hotel !special Ken at the front desk

Плюсы: Location

Минусы: Be careful the hotel is focused on the rooftop bar for non guests massive lines for the lifts and rowdy people We booked the hotel because the roof bar looked good but we did not go there as it was like a nightclub I would not stay at this hotel again They should focus on the hotel guests

Плюсы: Super comfortable bed!!!! Robes in the room as well as winds fridge and close to everything we needed!

Плюсы: Breakfast was great, staff, valet, the view.... I just couldn't have asked for more for this trip. The location was amazing for walking to local attractions, but the hotel itself was an attraction. Beautiful inside and out with an amazing rooftop.

Минусы: honestly everything was great. A longer trip might have allowed me to find something, but I don't think I can think of a thing.

Плюсы: Hotel was amazing!!! GREAT location.

Плюсы: It’s a pretty hotel, great location

Минусы: The staff was not the friendliest, except for Donnie at the front desk. He was super friendly and helpful.

Плюсы: Отель замечательный, интерьер прекрасный!!! Да и вообще, объехав Америку, ну он прям лучший!

Плюсы: Beautiful, comfortable and clean rooms and a very clean hotel my son and I loved it .

Минусы: Nothing everything was amazing.

Плюсы: Location. Very welcoming feel and beautiful.

Плюсы: breakfast was very good. hotel was very beautful.

Минусы: nothing

Плюсы: Good room / view / excellent location close to restaurants / grocery / shopping

Плюсы: The concierge team did great on a surprise treat for my husbands birthday.

Минусы: The concierge team decided to call about my breakfast order during a scheduled in-room massage they had arrange for me. They should have known not to disturb in that moment. Also they forgot one item when they delivered.

Плюсы: Super comfy bed

Минусы: Nothing

Плюсы: Clean room, workout room, location

Минусы: Staff (checkin) +/- Slow car Valet - text didn’t work to get car, and expensive ($72.00/day)

Плюсы: Clean and quiet

Плюсы: Very comfortable bed

Плюсы: location and the mattress.

Минусы: We had a mechanical noise in the room all night ....

Минусы: 3 rooms reserved that I paid for on arrival and upon departure they also charged my daughter again. One room was not ready until 5 pm. They brought the wrong luggage to our room. Not up to usual standards I have come to expect from this establishment.