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Вообще отель позиционируется как 5 звезд. Это шикарный отель в самом центре Чикаго, недалеко от парка миллениум. Шикарные номера, с шикарной обстановкой. Номер стандарт, как люксовый)), обслуживание на самом высоком уровне. Цена высокая.
Отель Palmer House Hilton располагается в южной части Чикаго, за рекой. Район между Millenium park и знаменитым чикагским метро the loop особенно прекрасен перед Рождеством. Именно здесь можно покататься на коньках в парке около великолепной структуры Cloud gate в виде ртутной капли, в которой отражается волшебным образом великолепие всех небоскребов, потом пойти на распродажу в Macy's с фасадом, украшенным золотыми трубами, заказать глинтвейн и зауэркраут на площади Daley, где рядом со скульптурой Шагала развернут рождественский немецкий базар, и наконец вернуться в теплый и радующий глаз своей роскошью отель. Восхищение богатым убранством лобби и потолком небесной высоты, напоминающим Сикстинскую капеллу и фрески Джотто, будет еще сильнее после замечательного завтрака, ужина или просто коктейля в ресторане lockwood или отличном баре potter's lounge. Список знаменитостей и звезд, останавливавшихся в отеле (правда в основном в XX веке), бесконечен. Единственный минус - совсем маленьки...
был летом 2011. Отель в самом деловом центре. Все бутики, apple store, все рядом Отель супер: чистоте, питание.... Всем рекомендую Как только вернулся обратно- сразу захотел обратно в эту страну и остаться еще на пару тройку дней
Очень понравился, расположение отличное, отель хороший, номера уютные. Находится в самом центре, относительно недорого. Номера очень приличные, но маленькие. Завтрак не включен в стоимость, но как я понимаю в Америке это нормально
Удобное месторасположение отеля. В номере на окне только плотные шторы, а тюли или жалюзи нет. Для номеров с окнами во двор это не удобно, так как окна этих номеров друг напротив друга, днем в открытые окна видно всё. Сейф в моём номере был прикручен к полке шкафа, а вот сама полка никак не закреплена - её можно просто вынуть из шкафа вместе с сейфом.
Очень хорошее расположение, виды, интерьеры. Довольно чисто. Очень сложно воспользоваться wi-fi Интернетом, и в этом отель разительно проигрывает сетевым конкурентам. Персонал нацелен на группы и мало заинтересован в качественном обслуживании индивидуальных туристов.
Никогда не забуду как просыпаясь смотрел в окно с чашкой кофе в руках. Это были одни из лучших моментов моей жизни. Люблю путешествовать и был во многих отелях, данный относительно других может получить 5 баллов. Отличный, вежливый персонал. Удобные номера и конечно же поразил размер здания.
Отель очень огромен. Порадовал. Очень просторно как и в самом отеле, так и в номерах. Очень чисто. Рядом магазинчики, рестораны. Обслуживание порадовало. Внимательные, добрые люди. Отвечали на все вопросы о отеле. Расположен отель удачно.Так же порадовал красивый вид из окон отеля на достопримечательности Чикаго. Очень понравилось. Есть большой выбор номеров, что обеспечивает каждого человека своим номером, который он пожелает.
Отель просто огромный! Здесь постоянно очень много посетителей, но тем не менее персонал справляется с этим потоком. Я здесь жил 4 дня, по цене вышло совсем не дорого. В номерах есть все необходимое, один из лучших отелей!
Everything. Zero complaints Service was boardline TOO GOOD if that is such a thing
Superior service and accommodations, personal at hotel far superior to any staff at any hotel!
The staff was extremely helpful with everything from directions to meal preferences. The quality of atmosphere was also very good. The decor and views from the hotel were better than anywhere I've ever stayed. The pool area was not on par with the essence or ambiance of the rest of the hotel, with the lack of hot tub areas and the extreme plainness of the pool area compared to the rest of the hotel.
Extremely helpful staff and the facilities were first class from room amenities to the gym. Location is great - easy walking access to shopping, tourist destinations etc
Service staff never made me feel like I was a bother. I loved the spacious and newly remodeled room we stayed in. Beautiful bump out bay window with breathtaking views of the river and Lake Michigan. Bathroom had very high end finishes, and also included a television in the mirror! The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.
great accomodations and service
Our room was beautiful with a spectacular city view. Complete functioning kitchette which we did not take advantage of because we were only there one night but would have been great for a three day weekend stay. Staff was friendly and professional. We had a light fixture broken in our bathroom when we first arrived and they had it replaced and room service had cleaned the glass up in under 20 mins. Impressive for an operation this size. Within walking distance to many desired locations.
This is a great hotel the atmosphere that employees everyone was great there
Отель находится в центре города, удобно доехать от аэропорта на метро (40 минут), удалось быстро осмотреть много достопримечательностей Чикаго
меня устроило расположение отеля, цена, дружелюбие персонала и комфорт в номере.
Приветливый персонал! Цена-качество не соответствуют...слишком дорого для отеля такого уровня.
расположение в центральной части Чикаго
Хорошее расположение, есть все необходимое для работы: интернет, бизнес-центр, приятная прислуга, но в принципе все как должно быть в отеле данной категории. Отсутствие завтрака, хотя это тоже не проблема, т.к. рядом масса различных ресторанов
Отличное месторасположение - прямо у "Большого Джона" и Великолепной мили Чикаго. Минусы проявились чуть позже - персонал не мог почти сутки убрать пуховые одеяла (у жены аллергия на пух и перо) и заменить их на синтетику. Ну и по мелочи - то носок нашли чей-то чужой в номере, то мусорку не выкинут.
The view from the room was amazing & the room was large. Long line at check in.
Great location WAY TOO OVER CROWDED, we didn't get the room we requested and had to change rooms the second night. Overall, not a great value for the money. I would stay elsewhere next time, since there is a ton of hotels in that area.
Great bedding, nice staff, open and big lobby. Great food options.
It was a great location and the staff was very friendly. I spent a lot of time looking for a room that would comfortably fit 3 adults. I was traveling with my 19 year old daughter and my 67 year old mother. I specifically booked and paid for a "triple room". When we got to the room there were 2 small double beds. Not at all what I expected for 3 adults or for $400 per night. Be very aware of what you are actually getting for your money. This was not at all comfortable for 3 regular sized adults. I will say everything else was fine but I felt very ripped off for what we paid vs. what we got. I could have booked a regular room anywhere for much less.
The hotel is located in a wonderful part of Chicago - it's situated right between Michigan for shopping and to the south is the park and museums, to the east is Navy Pier. You can't have a better location - and not to mention, being right on the water (river - not Lake Michigan although that is only minutes away)! Nothing - it's a great hotel - stayed there many a times when I visit.
The rooms on the river side had such wonderful views of the river, boats, buildings. The views were awesome both diring the day and night. Also enjoyed the outside dining and area to have a drink or just relax. Many attractions were within walking distance. Nothing stands out. Love the hotel and location.
Friendly, professional staff. Great accommodations. Perfect location. Especially liked the on-site dining options.
Courteous staff, views of the water, walk le access to shops and restaurants Internet cost
Very friendly and professional staff, good places to eat attached directly to the building. Nice and clean work out facility.
The location, the personel is always available and happy to help. The breakfast was not included
Spacious room Had to wait for my room Heating went into cooling so too sensitive and could not control to heat only. Bath tub did not drain well.
We loved how close it was to navy pier. The view from our room was amazing. How dusty our room was. There were dust bunnies on the desk.
There was nothing I would change during our stay. It was perfect and the front desk person named Robert was very helpful too! Thank you.
Good breakfast, great location, modern, very clean, all around great!
The location was great! It was trendy and clean and comfortable. Love the free continental breakfast on each floor. We also got two free drink tokens for a happy hour they host - which was a nice pre-dinner drink for us! They were also able to accommodate us last minute for an early check-in which was super helpful. Everything was a little small (hotel room, lobby, etc). It was modern and boutique-like, but I wouldn't consider it a luxury hotel.
Location Not at all what I've experienced from a four star hotel. The rooms weren't very big or nice. And the attendants at the lobby were sitting down, which I found odd. I would never rate this a four star hotel, I found it akin to Aloft hotels. I also bought this room for a friend's birthday, and they said they don't do anything special for birthdays. I've stayed at 3 star hotels that send up champagne on birthdays.
We loved the breakfast on every floor! The rooms were nicely decorated and very clean. The location was perfect!! While we were okay with "no view", we didn't care for others looking into our windows. We had to keep our blinds closed the entire time. Sheers would be nice to still have the light but still have piece of mind about privacy. Perhaps next time we will ask for a view!!
We were very happy with the Kinzie Hotel. The location was very convenient for the Oriental Theater, as well as for dinner locations afterward. We appreciated the continental breakfast provided on each floor. We found the room very spacious, clean, and comfortable. We especially appreciated the friendly staff and we look forward to staying here again.
Location The check in desks aren't the best, it gets congested and it's loud. The evening reception is nice however I received one coin for one drink?! I saw many others with many coins for drinks.
The view was beautiful Nothing
Enjoyed our stay at the Kinzie. Loved the continental breakfast on our floor every morning, as well as the spread provided during happy hour. Within 5 minute walk of 3 L train stations. Would definitely stay here again!!
I was pleasantly surprised about our stay. We travel a lot and typically stay at places we are familiar with. However, this place was perfect! Location, staff, room.....everything was great! We will definitely stay here again when we return to Chicago. I think the most impressive part was the great staff. They understand customer service and they were on their game at all times!
We liked how breakfast was available on every floor, the location (pretty central to our interests), the price was good and there was relatively inexpensive parking next door. View from the room was basically an alley and parking lot, not the best view in Chicago by any means. Breakfast ends a little early. Free drinks at the "lounge" was a great surprise but the lounge itself is a bizarre little room.
Great location and value...staff was fantastic, reacted to every need we had with a positive attitude and were very timely. nothing...we don't spend a lot of time in a hotel when we travel...met our needs perfectly
Very nice updates to room and bathroom. Comfortable bedding, drumBAR on the 18th floor, and great location. Room was extremely hot and the temp could not be adjusted. The room was also very small but worked for our 1 night stay.
Great location just off the Magnificent Mile easy to get to just with everything you might need to downtown. When was nice but needed a few small maintenance items repaired other than that it was a great place to stay.
The location is excellent for whatever activity of interest in downtown Chicago. Attentive and courtesy staff
Very clean. Microwave and fridge nice to have. Close to shopping and navy pier Self park was really valet parking down the street.
Hotel was clean and staff was exceptionally friendly. Doorman was extremely helpful. Donut shop downstairs was delicious and convenient. The location was decent if you're willing to walk about a mile to anything you'd like to see. Room was a little small and elevator was extremely small preventing us from getting our stroller in if anyone else was in the elevator.
Can't say a thing. I travel quite a bit every year and stay in dozens of hotels. I must say this was the worst experience at a hotel I have ever had. I would never suggest this place to anyone.
This is a Kayak review- not a hotel review. I booked my travel a week in advance and with 2 days notice I received a call that I no longer had a reservation and there was nothing that could be done. It left me scrambling to find a room and I had to pay 40% more than expected because I never really had a reservation. Will never use Kayak again.
Really wonderful employees that made us feel welcomed and comfortable. They were very accommodating and polite.
Location! Comfortable rooms. Rooftop bar is a nice place to hang out (aside from pricey drinks). Small elevator. The bathroom layout was weird, the shower stall was only half covered by glass, and the other half completely open. This combined with the shower head placement meant that the bathroom was completely soaked after anyone showered.
Great location with a nice hotel design. The drum bar and the bakery were nice perks. Its an older building and that is very obvious. The AC is questionable, the elevators are small and take quite a while, and if you want normal pillows you need to request them.
сервис супер, коллектив приветливый, кухня замечательная, номера чистые и комфортные, один из лучших отелей в своем классе. До 5 звезд ему не хватает тока размер комнат, все же не стадион. к недостаткам же можно отнести: платный интернет на территории отеля (но в Чикаго он практически везде такой), дорогую парковку(но расположение в центре города позволяет обойтись и вовсе без машины), отсутствие бассейна(старинное здание отеля не предусматривало его наличие, зато рядом есть неплохой пляж в 5 минутной доступности).
I loved the spa, and the club level. The art--in the halls, and the rooms--was quite wonderful and unique in my experience. The food on the club level was excellent. And the spa is the best I've found amongst hotels, and in Chicago. Staff was quite helpful. It is very expensive. I was amazed at how expensive the overnight parking would have been ($ 71), and chose to park for 1/3 of that in a garage next door.
The staff was amazing. Everything detail from decor to comfort was superior in quality and taste. Fantastic location. Amazing pool ans spa. The additional room service charge
The rooms are large and the bathroom is awesome ,The rooms are large and the bathroom is awsom
Very nice. Excellent price for how luxurious it was. The room was unbelievable and the location was perfect. The parking was very easy, if you don't want to use the valet, there is a parking garage right next to the hotel. I had called to confirm our check in was at 3pm, and I received an email stating that our check in was at 3pm. However, our room was not available until after 4pm. We had missed our dinner reservations because of this. And being that we paid alot to stay at this hotel, they did not offer any compensation for their error.
The receptionist messed up my receipt.I used my company's card to stay and I am the only person who stay in the hotel.And when checking out,I just asked for the receipt but didn't check it.after coming back,I have to use the receipt to do my reinbursement,but found out that it is not under my name and the stay person wrote down two,which looks pretty bad on me!i called the hotel to change the receipt name,they refused it bc it is a past reservation! The most annoying thing is that when I checked out using the compan card,I asked them if it is ok to pay with a card not under my name.they didn't say anything.and the worst thing is that the receptionist change the name of my reservation in the system and didn't tell me about it.moreover,the receipt amount doesn't match my reservation amount which is also ridiculous!!!All in all, this experiment almost cost me to not be able to reinburse my stay. They r obviously not professional and it gives me a really bad memory here!
Rooms are terribly small. Couldn't adjust the heat. Staff was not helpful.
The room was perfectly sized and extremely comfortable. Not a single thing.
Very clean and friendly staff No iron in the room
Luxurious hotel The room is much smaller than it seems in the photos. Walls are super thin which makes privacy very difficult. Expect to hear your neighbors.
Best was very comfortable. Room was smaller than I thought it was going to be. They really need to add a curved shower curtain.
Rooms were incredibly tiny. Elevators did not work.
Super smal King room. You pay for the lobby.
The location. My wife and I went to see the Phantom of the Opera playing next door at the Cadillac Palace. I can't say enough about the convenience of having the hotel next door. no having to walk blocks to our vehicle. Walked down the sidewalk and into the hotel, was able to avoid the cold Chicago weather. The Room. We stayed in Room 405. Our view out of the 2 windows, the first was a brick wall, the second, an alley way. At about 2am, for some reason the windows decided they wanted to bang against the frame endlessly, not allowing neither my wife or I to sleep. The bed was definately not a King Bed, and for it being a Premier Room, I would have expected the bathroom to be bigger than the size of a closet. I can't say I wouldn't stay here again, but would want to see the room before check-in.
Clean! Beautiful! Wish the bathtubs were a tad bigger!
Everything was great!
Perfect for theater weekend. Great location, beautiful room . Thoughtful amenities.
Room was nicely appointed and very functional
I would have preferred a discount on the Parking for staying in the hotel.
Great spot. Conveniently located. Pleased overall with the property.
The rooms were nice, but our room had not been properly cleaned. There was an empty wine bottle in the trash, a stain on the carpet, and dirt on the bedspread. The location is great for exploring the city. A block from Michigan Ave, the beach, and Rush street. The customer service was not good. We waited 30-45 minutes for our bags to be brought up to our room and finally had to go down to get them. There were two bellmen standing in the lobby doing nothing and our luggage was just sitting there. As mentioned the room was not properly cleaned which is never a good feeling when you are staying in a hotel. I requested a late check-out and was immediately told "No due to someone else staying in our room and they needed to clean it". He then asked what room we were staying in. He again said it wasn't possible as someone was staying in that room and they would need to clean it. When we checked out I forgot a brand new shirt I bought while staying there. I rarely hang things in the closet and had done so since it was a new shirt. I realized this the next day and called and again was given horrible customer service. They told me it was not in the room and that nobody stayed in that room the night before so they couldn't help me. Obviously, the maid who cleaned that room took it, but they accepted no responsibility for that. Not to mention they couldn't give us a late check-out due to another guest needing the room. It's a shame the customer service was so bad because it is a nice hotel in a great area of the city.
Very sophisticated luxury hotel. I loved the service and the French flair. My room was immaculate and the bathroom had more than adequate space for my toiletries. The front desk is a bit difficult to get to, but the check in process was smooth. I had a a bit of difficult getting a bellman to collect my bags from storage though I was first in line. Not really a good hotel for children.
beautiful hotel bed was too soft
Large rooms and bathrooms. Plenty of fast elevators. Great location for the north end of the Magnificent Mile. More attention to detail could be provided to the cleanliness of the shower area. Several areas of black mildew in the grout of the shower wall.
we were traveling with our toddler. the hotel crib came with complimentary johnson & johnson toiletries and a stuffed bear. the room was clean, comfortable and spacious enough to be tolerable with a toddler in the same room. the bathroom was spacious, in excellent condition and well-appointed. we were on a high floor and had a great view of the city. it would've been great to have iPhone charging docks/stations. we forgot to bring one charger.
Rooms too small
Great location, beautiful room and good staff. Except for my wife losing her nose ring and no thin sheets were available; our stay was outstanding.
The French ambiance. A bit expensive.
I would guess that most people who gave this place a positive review have never stayed at trump. For the same price trump offers a vastly better experience and much more comfort. The gym and spa at trump make this place look like a spa from rural Cambodia. Rooms were an ever so slightly better version of the Conrad. No pillow menu. No glacier water. No espresso machine in room. No microwave or stovetop with dishwasher( all present at trump). And no cake with gold leaf on it for my birthday!!!
Really enjoyed how friendly everyone was towards us especially since we were a young couple there and the staff told us good morning and everything each day and always had a smile on their face I can't really say I didn't like anything about the hotel or service. The only thing was it was a little expensive for us. Other than that everything was excellent
I've stayed at several nice hotels in Chicago and this is by far my favorite. Very comfortable, tastefully decorated, incredible A-V/home automation controls. This was the perfect home-base for a multi-day business trip. The atrium also had a splendid Sunday brunch with string quartet. Couldn't be better
Beautiful room. Inpecable service
EVERYTHING, THE SERVICE WAS THE BEST AND THE BATHROOMS LARGE AND BEAUTIFULLY DONE. NICE TOUCHES EVERYWHERE! NOTHING
Great location across from Saks and neiman marcus. Hotel gorgeous, bright, elegant in public areas, very comfortable and luxurious room and bathroom
Удобное расположение в очень красивом месте. центр города. Стильно и не пафосно. Очень отзывчивый персонал отеля.
Все - великолепное расположение у основания великолепной мили с видом на башни Ригли и Трибьюн в 3 минутах от остановки метро loop, очень уютный чистый номер оборудованный кофеваркой и холодильником, приветливый заботливый персонал. Все было просто отлично!
Понравилось Сейф в номер
Расположение в центре города, наличие небольшого, но фитнеса, наличие wi-fi, хорошее сочетание цена-качество, мгновенное заселение с учетом бронирования нет
when I make check out from the hotel they told me i have to pay more than what booking website show me,after desscution they agree to refund 110 $ to me.
Great restaurant recommendation and service!
Location! And they left a small treat for my child every afternoon.
Very good location.
The bed is gorgeusly confortable Many problems with shower, room cleaning, front desk attendece, etc.
Very good welcome and staff performance An elevator alarm went off in the middle of the night and it took over one hour to fix it - not conducive to comfortable sleep.
Hotel has great location, very nice accomodations. There was broken glass in the bar and I cut my finger pretty badly on our first night at the hotel. Although hotel staff was very nice and they did call security, I thought they could have done more in way of compensation. In hindsight, I probably needed stitches and other than call to my room by the manager (who had already left by the time we got back to the room), they really didn't even follow-up.
They had absolutely no trace of our reservation on arrival, but after some spirited discussion more than made good the upheaval.
Comfortable, elegant, convenient excellent accomodations. Food very good but somewhat overpriced. The hotel tower is very tall and our initial room on the 40th floor was very noisy in the wind and rain storm. The swaying was not noticable but the sound of creaking wall and ductwork was uncomfatably loud. The staff did move us to a lower floor to a large apartment suit which was very quiet.
Location/spa and swimming pool None