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Отель Palmer House Hilton располагается в южной части Чикаго, за рекой. Район между Millenium park и знаменитым чикагским метро the loop особенно прекрасен перед Рождеством. Именно здесь можно покататься на коньках в парке около великолепной структуры Cloud gate в виде ртутной капли, в которой отражается волшебным образом великолепие всех небоскребов, потом пойти на распродажу в Macy's с фасадом, украшенным золотыми трубами, заказать глинтвейн и зауэркраут на площади Daley, где рядом со скульптурой Шагала развернут рождественский немецкий базар, и наконец вернуться в теплый и радующий глаз своей роскошью отель. Восхищение богатым убранством лобби и потолком небесной высоты, напоминающим Сикстинскую капеллу и фрески Джотто, будет еще сильнее после замечательного завтрака, ужина или просто коктейля в ресторане lockwood или отличном баре potter's lounge. Список знаменитостей и звезд, останавливавшихся в отеле (правда в основном в XX веке), бесконечен. Единственный минус - совсем маленьки...
Вообще отель позиционируется как 5 звезд. Это шикарный отель в самом центре Чикаго, недалеко от парка миллениум. Шикарные номера, с шикарной обстановкой. Номер стандарт, как люксовый)), обслуживание на самом высоком уровне. Цена высокая.
Очень понравился, расположение отличное, отель хороший, номера уютные. Находится в самом центре, относительно недорого. Номера очень приличные, но маленькие. Завтрак не включен в стоимость, но как я понимаю в Америке это нормально
был летом 2011. Отель в самом деловом центре. Все бутики, apple store, все рядом Отель супер: чистоте, питание.... Всем рекомендую Как только вернулся обратно- сразу захотел обратно в эту страну и остаться еще на пару тройку дней
Удобное месторасположение отеля. В номере на окне только плотные шторы, а тюли или жалюзи нет. Для номеров с окнами во двор это не удобно, так как окна этих номеров друг напротив друга, днем в открытые окна видно всё. Сейф в моём номере был прикручен к полке шкафа, а вот сама полка никак не закреплена - её можно просто вынуть из шкафа вместе с сейфом.
Очень хорошее расположение, виды, интерьеры. Довольно чисто. Очень сложно воспользоваться wi-fi Интернетом, и в этом отель разительно проигрывает сетевым конкурентам. Персонал нацелен на группы и мало заинтересован в качественном обслуживании индивидуальных туристов.
This is a great hotel the atmosphere that employees everyone was great there
The staff was extremely helpful with everything from directions to meal preferences. The quality of atmosphere was also very good. The decor and views from the hotel were better than anywhere I've ever stayed. The pool area was not on par with the essence or ambiance of the rest of the hotel, with the lack of hot tub areas and the extreme plainness of the pool area compared to the rest of the hotel.
great accomodations and service
Service staff never made me feel like I was a bother. I loved the spacious and newly remodeled room we stayed in. Beautiful bump out bay window with breathtaking views of the river and Lake Michigan. Bathroom had very high end finishes, and also included a television in the mirror! The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.
Superior service and accommodations, personal at hotel far superior to any staff at any hotel!
Everything. Zero complaints Service was boardline TOO GOOD if that is such a thing
Extremely helpful staff and the facilities were first class from room amenities to the gym. Location is great - easy walking access to shopping, tourist destinations etc
Our room was beautiful with a spectacular city view. Complete functioning kitchette which we did not take advantage of because we were only there one night but would have been great for a three day weekend stay. Staff was friendly and professional. We had a light fixture broken in our bathroom when we first arrived and they had it replaced and room service had cleaned the glass up in under 20 mins. Impressive for an operation this size. Within walking distance to many desired locations.
Отель очень огромен. Порадовал. Очень просторно как и в самом отеле, так и в номерах. Очень чисто. Рядом магазинчики, рестораны. Обслуживание порадовало. Внимательные, добрые люди. Отвечали на все вопросы о отеле. Расположен отель удачно.Так же порадовал красивый вид из окон отеля на достопримечательности Чикаго. Очень понравилось. Есть большой выбор номеров, что обеспечивает каждого человека своим номером, который он пожелает.
Отель просто огромный! Здесь постоянно очень много посетителей, но тем не менее персонал справляется с этим потоком. Я здесь жил 4 дня, по цене вышло совсем не дорого. В номерах есть все необходимое, один из лучших отелей!
Никогда не забуду как просыпаясь смотрел в окно с чашкой кофе в руках. Это были одни из лучших моментов моей жизни. Люблю путешествовать и был во многих отелях, данный относительно других может получить 5 баллов. Отличный, вежливый персонал. Удобные номера и конечно же поразил размер здания.
расположение в центральной части Чикаго
Хорошее расположение, есть все необходимое для работы: интернет, бизнес-центр, приятная прислуга, но в принципе все как должно быть в отеле данной категории. Отсутствие завтрака, хотя это тоже не проблема, т.к. рядом масса различных ресторанов
Отель находится в центре города, удобно доехать от аэропорта на метро (40 минут), удалось быстро осмотреть много достопримечательностей Чикаго
Приветливый персонал! Цена-качество не соответствуют...слишком дорого для отеля такого уровня.
меня устроило расположение отеля, цена, дружелюбие персонала и комфорт в номере.
Staff was very helpful and we were able to get a later checkout upon our departure, which was nice and allowed to kids to swim for a bit before we left. Check in and out was easy, and parking was easily accessible. The price on the all inclusive Disney kids on Demand TV package I order did not reflect what was charged to my bill. It was only a difference of $2.99 and ultimately not a big deal, but still, I feel as though you should be paying what you are quoted. Also, being that it was a holiday weekend, it would have been nice if breakfast was open until 10 as it is on the weekends, but I get the weekend vs. weekend schedule. The lines were a bit long by the end of breakfast and early breakfast is always hard to do with my kids. But again, not a huge deal in the whole scheme of things. We will definitely be back.
Very good location Hotel wasn't nearly as nice as other embassy suites I have stayed at.
Nice hotel, casual and comfortable. Great breakfast. Very convenient to Navy Pier. Would definitely reccomend to friends and would stay here again.
Great location and comfortable rooms; breakfast was an awesome surprise in variety and quality Room service was slow, rooms not super clean and could definitely do without the lobby dance music during the day when kids were napping
Located close to shopping and conference centers Amenities are average
Friendly staff and clean facility No complaints
Friendly staff. Excellent breakfast. Enjoyed happy hour each night.
Stayed here Dec 12-14, 2014, this was our 2nd time staying here due to close proximity to Navy Pier's Winter Wonderland. Last year the Manager's reception offered better appetizers, seemed to be a bit cheaper this year. Staff is wonderful and room was really clean. We had an issue with the thermostat, it was almost 80 degrees the whole stay. The kids love it here, it's really family oriented. They seemed to like swimming in the pool better than Winter Wonderland, they made several little friends during our short stay. Will probably be back next year, we love it here.
Not convient. Poor service
Great made to order buffet. Parking was difficult to find and cost $37.00 per day. The evening reception drinks were great but the food was not. Room was great. Staff were very helpful. Overall, very pleased with the stay.
Отличное месторасположение - прямо у "Большого Джона" и Великолепной мили Чикаго. Минусы проявились чуть позже - персонал не мог почти сутки убрать пуховые одеяла (у жены аллергия на пух и перо) и заменить их на синтетику. Ну и по мелочи - то носок нашли чей-то чужой в номере, то мусорку не выкинут.
Friendly, professional staff. Great accommodations. Perfect location. Especially liked the on-site dining options.
The location, the personel is always available and happy to help. The breakfast was not included
We loved how close it was to navy pier. The view from our room was amazing. How dusty our room was. There were dust bunnies on the desk.
Great location WAY TOO OVER CROWDED, we didn't get the room we requested and had to change rooms the second night. Overall, not a great value for the money. I would stay elsewhere next time, since there is a ton of hotels in that area.
The location, bed, and shower were perfect. The room size was great and the view of the river was beautiful. It's in walking distance of the Willis tower and sky gate. Parking is about 55 dollars for 24hrs, and about 14 for 30 minutes. There is no fridge in the room. There was no coffee in the room, as is supplied at lower end hotels. Because there are restaurants in the building, when we asked for recommendations on places to eat the staff would only recommend those places, which are overly expensive. No complimentary breakfast.
The rooms on the river side had such wonderful views of the river, boats, buildings. The views were awesome both diring the day and night. Also enjoyed the outside dining and area to have a drink or just relax. Many attractions were within walking distance. Nothing stands out. Love the hotel and location.
Courteous staff, views of the water, walk le access to shops and restaurants Internet cost
Great bedding, nice staff, open and big lobby. Great food options.
It was a great location and the staff was very friendly. I spent a lot of time looking for a room that would comfortably fit 3 adults. I was traveling with my 19 year old daughter and my 67 year old mother. I specifically booked and paid for a "triple room". When we got to the room there were 2 small double beds. Not at all what I expected for 3 adults or for $400 per night. Be very aware of what you are actually getting for your money. This was not at all comfortable for 3 regular sized adults. I will say everything else was fine but I felt very ripped off for what we paid vs. what we got. I could have booked a regular room anywhere for much less.
The hotel is located in a wonderful part of Chicago - it's situated right between Michigan for shopping and to the south is the park and museums, to the east is Navy Pier. You can't have a better location - and not to mention, being right on the water (river - not Lake Michigan although that is only minutes away)! Nothing - it's a great hotel - stayed there many a times when I visit.
Very friendly and professional staff, good places to eat attached directly to the building. Nice and clean work out facility.
Spacious room Had to wait for my room Heating went into cooling so too sensitive and could not control to heat only. Bath tub did not drain well.
This is a Kayak review- not a hotel review. I booked my travel a week in advance and with 2 days notice I received a call that I no longer had a reservation and there was nothing that could be done. It left me scrambling to find a room and I had to pay 40% more than expected because I never really had a reservation. Will never use Kayak again.
Great location just off the Magnificent Mile easy to get to just with everything you might need to downtown. When was nice but needed a few small maintenance items repaired other than that it was a great place to stay.
Great location with a nice hotel design. The drum bar and the bakery were nice perks. Its an older building and that is very obvious. The AC is questionable, the elevators are small and take quite a while, and if you want normal pillows you need to request them.
Very nice updates to room and bathroom. Comfortable bedding, drumBAR on the 18th floor, and great location. Room was extremely hot and the temp could not be adjusted. The room was also very small but worked for our 1 night stay.
Hotel was clean and staff was exceptionally friendly. Doorman was extremely helpful. Donut shop downstairs was delicious and convenient. The location was decent if you're willing to walk about a mile to anything you'd like to see. Room was a little small and elevator was extremely small preventing us from getting our stroller in if anyone else was in the elevator.
Very clean. Microwave and fridge nice to have. Close to shopping and navy pier Self park was really valet parking down the street.
Great location and value...staff was fantastic, reacted to every need we had with a positive attitude and were very timely. nothing...we don't spend a lot of time in a hotel when we travel...met our needs perfectly
Elevator was an issue. Very small for the size hotel.
The location is excellent for whatever activity of interest in downtown Chicago. Attentive and courtesy staff
Really wonderful employees that made us feel welcomed and comfortable. They were very accommodating and polite.
Can't say a thing. I travel quite a bit every year and stay in dozens of hotels. I must say this was the worst experience at a hotel I have ever had. I would never suggest this place to anyone.
Good breakfast, great location, modern, very clean, all around great!
We liked how breakfast was available on every floor, the location (pretty central to our interests), the price was good and there was relatively inexpensive parking next door. View from the room was basically an alley and parking lot, not the best view in Chicago by any means. Breakfast ends a little early. Free drinks at the "lounge" was a great surprise but the lounge itself is a bizarre little room.
Enjoyed our stay at the Kinzie. Loved the continental breakfast on our floor every morning, as well as the spread provided during happy hour. Within 5 minute walk of 3 L train stations. Would definitely stay here again!!
There was nothing I would change during our stay. It was perfect and the front desk person named Robert was very helpful too! Thank you.
We loved the breakfast on every floor! The rooms were nicely decorated and very clean. The location was perfect!! While we were okay with "no view", we didn't care for others looking into our windows. We had to keep our blinds closed the entire time. Sheers would be nice to still have the light but still have piece of mind about privacy. Perhaps next time we will ask for a view!!
The location was great! It was trendy and clean and comfortable. Love the free continental breakfast on each floor. We also got two free drink tokens for a happy hour they host - which was a nice pre-dinner drink for us! They were also able to accommodate us last minute for an early check-in which was super helpful. Everything was a little small (hotel room, lobby, etc). It was modern and boutique-like, but I wouldn't consider it a luxury hotel.
Location Not at all what I've experienced from a four star hotel. The rooms weren't very big or nice. And the attendants at the lobby were sitting down, which I found odd. I would never rate this a four star hotel, I found it akin to Aloft hotels. I also bought this room for a friend's birthday, and they said they don't do anything special for birthdays. I've stayed at 3 star hotels that send up champagne on birthdays.
We were very happy with the Kinzie Hotel. The location was very convenient for the Oriental Theater, as well as for dinner locations afterward. We appreciated the continental breakfast provided on each floor. We found the room very spacious, clean, and comfortable. We especially appreciated the friendly staff and we look forward to staying here again.
I was pleasantly surprised about our stay. We travel a lot and typically stay at places we are familiar with. However, this place was perfect! Location, staff, room.....everything was great! We will definitely stay here again when we return to Chicago. I think the most impressive part was the great staff. They understand customer service and they were on their game at all times!
The view was beautiful Nothing
Location The check in desks aren't the best, it gets congested and it's loud. The evening reception is nice however I received one coin for one drink?! I saw many others with many coins for drinks.
сервис супер, коллектив приветливый, кухня замечательная, номера чистые и комфортные, один из лучших отелей в своем классе. До 5 звезд ему не хватает тока размер комнат, все же не стадион. к недостаткам же можно отнести: платный интернет на территории отеля (но в Чикаго он практически везде такой), дорогую парковку(но расположение в центре города позволяет обойтись и вовсе без машины), отсутствие бассейна(старинное здание отеля не предусматривало его наличие, зато рядом есть неплохой пляж в 5 минутной доступности).
Location is excellent. staff is good.
This place is so extra!! I have stayed at the London location but it had been so long ago that I forgot how nice it is.
Very nice. Excellent price for how luxurious it was. The room was unbelievable and the location was perfect. The parking was very easy, if you don't want to use the valet, there is a parking garage right next to the hotel. I had called to confirm our check in was at 3pm, and I received an email stating that our check in was at 3pm. However, our room was not available until after 4pm. We had missed our dinner reservations because of this. And being that we paid alot to stay at this hotel, they did not offer any compensation for their error.
I loved the spa, and the club level. The art--in the halls, and the rooms--was quite wonderful and unique in my experience. The food on the club level was excellent. And the spa is the best I've found amongst hotels, and in Chicago. Staff was quite helpful. It is very expensive. I was amazed at how expensive the overnight parking would have been ($ 71), and chose to park for 1/3 of that in a garage next door.
The staff was amazing. Everything detail from decor to comfort was superior in quality and taste. Fantastic location. Amazing pool ans spa. The additional room service charge
The rooms are large and the bathroom is awesome ,The rooms are large and the bathroom is awsom
Great hotel, great service, great room. Couldn't have been happier with the Hotel Allegro The booking site Amoma.com gave me an invalid confirmation number, and since the hotel was already full for the second half of my stay, I ended up quite stressed out and dragging my luggage around for a full day until the hotel had a cancellation and I was able to stay. Amoma.com was very responsive and professional when they finally responded (I think they're based in Switzerland), and I think some third party was responsible for the booking problem, but regardless, my stay was more distressing than I had hoped for. If you have a choice, I would recommend booking with another agency for this location.
Rooms were incredibly tiny. Elevators did not work.
Best was very comfortable. Room was smaller than I thought it was going to be. They really need to add a curved shower curtain.
The receptionist messed up my receipt.I used my company's card to stay and I am the only person who stay in the hotel.And when checking out,I just asked for the receipt but didn't check it.after coming back,I have to use the receipt to do my reinbursement,but found out that it is not under my name and the stay person wrote down two,which looks pretty bad on me!i called the hotel to change the receipt name,they refused it bc it is a past reservation! The most annoying thing is that when I checked out using the compan card,I asked them if it is ok to pay with a card not under my name.they didn't say anything.and the worst thing is that the receptionist change the name of my reservation in the system and didn't tell me about it.moreover,the receipt amount doesn't match my reservation amount which is also ridiculous!!!All in all, this experiment almost cost me to not be able to reinburse my stay. They r obviously not professional and it gives me a really bad memory here!
The room was perfectly sized and extremely comfortable. Not a single thing.
This review is not a negative review of the hotel. Rather it is a result of a horrible experience with kayak and their vendors. Upon arriving at the hotel, I was told at the front desk my reservation did not exist. After showing them several emails from kayaks vendors, they told me those confirmation numbers did not exist if that was the fifth person with the same issue booking through kayak that day. After several hours on the phone with no successful resolution with kayaks vendors, my partner was finally able to secure a room for us at another hotel. We are still trying to resolve this issue with. I will not be booking through kayak again.
Luxurious hotel The room is much smaller than it seems in the photos. Walls are super thin which makes privacy very difficult. Expect to hear your neighbors.
Everything was great!
Perfect for theater weekend. Great location, beautiful room . Thoughtful amenities.
Very clean and friendly staff No iron in the room
The location. My wife and I went to see the Phantom of the Opera playing next door at the Cadillac Palace. I can't say enough about the convenience of having the hotel next door. no having to walk blocks to our vehicle. Walked down the sidewalk and into the hotel, was able to avoid the cold Chicago weather. The Room. We stayed in Room 405. Our view out of the 2 windows, the first was a brick wall, the second, an alley way. At about 2am, for some reason the windows decided they wanted to bang against the frame endlessly, not allowing neither my wife or I to sleep. The bed was definately not a King Bed, and for it being a Premier Room, I would have expected the bathroom to be bigger than the size of a closet. I can't say I wouldn't stay here again, but would want to see the room before check-in.
Clean! Beautiful! Wish the bathtubs were a tad bigger!
we were traveling with our toddler. the hotel crib came with complimentary johnson & johnson toiletries and a stuffed bear. the room was clean, comfortable and spacious enough to be tolerable with a toddler in the same room. the bathroom was spacious, in excellent condition and well-appointed. we were on a high floor and had a great view of the city. it would've been great to have iPhone charging docks/stations. we forgot to bring one charger.
Great location a few steps from the best shopping and restaurants in Chicago. Very friendly and professional staff.
The French ambiance. A bit expensive.
Great spot. Conveniently located. Pleased overall with the property.
Great location, great value for the price. Staff need to stop acting so high fallutin. Yes it is the Sofitel, but you still work for me.
Large rooms and bathrooms. Plenty of fast elevators. Great location for the north end of the Magnificent Mile. More attention to detail could be provided to the cleanliness of the shower area. Several areas of black mildew in the grout of the shower wall.
I would have preferred a discount on the Parking for staying in the hotel.
beautiful hotel bed was too soft
The rooms were nice, but our room had not been properly cleaned. There was an empty wine bottle in the trash, a stain on the carpet, and dirt on the bedspread. The location is great for exploring the city. A block from Michigan Ave, the beach, and Rush street. The customer service was not good. We waited 30-45 minutes for our bags to be brought up to our room and finally had to go down to get them. There were two bellmen standing in the lobby doing nothing and our luggage was just sitting there. As mentioned the room was not properly cleaned which is never a good feeling when you are staying in a hotel. I requested a late check-out and was immediately told "No due to someone else staying in our room and they needed to clean it". He then asked what room we were staying in. He again said it wasn't possible as someone was staying in that room and they would need to clean it. When we checked out I forgot a brand new shirt I bought while staying there. I rarely hang things in the closet and had done so since it was a new shirt. I realized this the next day and called and again was given horrible customer service. They told me it was not in the room and that nobody stayed in that room the night before so they couldn't help me. Obviously, the maid who cleaned that room took it, but they accepted no responsibility for that. Not to mention they couldn't give us a late check-out due to another guest needing the room. It's a shame the customer service was so bad because it is a nice hotel in a great area of the city.
Rooms too small
Great location, beautiful room and good staff. Except for my wife losing her nose ring and no thin sheets were available; our stay was outstanding.
Отличный отель: изумительная локация с видом на озеро Мичиган и реку Чикаго. Жил в номере с king size bed с видом на реку ( по цене - дешевле) , тем не менее вид - чудесный....Рядом - Navy Pier ( его видно из отеля...) и все центральные улицы...Сервис, удобство номера, комфорт, фитнес-зал, завтрак - всё отлично...Хотя я объездил полмира...Рекомендую всем - без всяких натяжек...Уровень отеля - очень высокий...Персонал - вышколенный...Соотношение по цене / качество - выше всяких похвал... Единственный минус, что могу указать - отсутствие халата и тапочек в ванной...Даже удивительно, что они об этом не подумали...Кроме того, можно фрукты с вином при заезде подавать complimentary...
Really enjoyed how friendly everyone was towards us especially since we were a young couple there and the staff told us good morning and everything each day and always had a smile on their face I can't really say I didn't like anything about the hotel or service. The only thing was it was a little expensive for us. Other than that everything was excellent
Beautiful room. Inpecable service
I've stayed at several nice hotels in Chicago and this is by far my favorite. Very comfortable, tastefully decorated, incredible A-V/home automation controls. This was the perfect home-base for a multi-day business trip. The atrium also had a splendid Sunday brunch with string quartet. Couldn't be better
Great location across from Saks and neiman marcus. Hotel gorgeous, bright, elegant in public areas, very comfortable and luxurious room and bathroom
EVERYTHING, THE SERVICE WAS THE BEST AND THE BATHROOMS LARGE AND BEAUTIFULLY DONE. NICE TOUCHES EVERYWHERE! NOTHING
I would guess that most people who gave this place a positive review have never stayed at trump. For the same price trump offers a vastly better experience and much more comfort. The gym and spa at trump make this place look like a spa from rural Cambodia. Rooms were an ever so slightly better version of the Conrad. No pillow menu. No glacier water. No espresso machine in room. No microwave or stovetop with dishwasher( all present at trump). And no cake with gold leaf on it for my birthday!!!