|Расстояние до центра города||0,6 km|
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Perfect location, 2 min walk to the Therme The room was very big and very clean Our room didn’t have a view at all, but we didn’t really want a nice one as we were always out Breakfast was so nice and tasty and from the loc products - Amazing!! People who work there are very nice and knowledgeable
The location was nice and breakfast was ok.
We had very high expectations of this hotel given the excellent reviews. Unfortunately these expectations were not met. It started with our request for a ground-floor room, which was ignored and not even mentioned upon check in. We were assigned an extremely hot room in the second floor. On the table, a sign mentioned a complimentary water bottle for our refreshment, but no bottle was in sight. Funny enough, the next day the bottle appeared with a price of EUR 5.20 (!!). These are minor things that I might have ignored, had we not had a most disgusting experience on the second night: we arrived shortly after 22:00 to our room to find out that, when we flushed the toilet, the dirty water would come out again from the shower drain. Yes, dirty, smelly toilet water. I'll spare the reader a more detailed description, but it suffices to say that the thought that I had showered there earlier that day made me sick and left me with a headache that lasted until the next day. Fortunately a lady was still in the reception (which is normally closed after 22:00), and she opened a room in the ground floor (!) for us to move. No help was offered to move our things, and since the lady couldn't give us the key to the room (because the computer was already turned off!), one of us had to stay in the new room with our dogs while the other went upstairs to bring our luggage down. The whole process lasted over an hour, so we were finally settled in the new room around midnight. No mention was made of the incident by the hotel personnel, either when we picked up the new key the next day, or during the rest of our 4-night stay. Not a single word. No apology. At the check out, the full bill was issued and charged, again with no apology or at least an attempt to explain what had happened. This for me was the worst: that the hotel personnel did not even acknowledge the fact that we were strongly inconvenienced by dirty toilet water coming out of the shower floor!
The room was laid out nicely. The bed was comfortable.
Despite the large window, it was hard to get air to circulate in the room and there was no air conditioning. There were a few large stains in the carpet. Overall the hotel looks dated and could use updating. Not what I think of as a four star.
Very good hotel restaurant. Very good service. A recommended place for holidays.
The staff was very friendly, helpful and spoke english too :) The hotels food, beverages and services are of very very high quality!
Maybe they could open the restaurant and bar on Sundays during December :)
Kur und Wellnesshaus Spreebalance, The Originals Relais (Relais du Silence) находится в городе Бург, на берегу реки. Краеведческий музей города Бург (Шпревальд) и Голландская ветряная мельница в городе Штраупице расположены в 15 минутах езды на автомобиле. Для удобства гостей предоставляется следующее: химчистка или прачечная, многоязычный персонал и хранение багажа. Предоставляется ограниченная парковка.
на основе 875 отзывов
Соотношение цены и качества
- Приветливый персонал
- Профессиональное обслуживание
- Просторные номера
Правила зависят от поставщика и категории номера.
Kur und Wellnesshaus Spreebalance, The Originals Relais (Relais du Silence) — отзывы:
- Bismarckturm 1,5 км
|Лейпе Raddusch||7,8 км|