Отзывы пассажиров
Общая оценка
7,5
Хорошо
На основе 211 отзывов
Общий рейтинг
7,8
Посадка
7,7
Комфорт
7,5
Экипаж
8,2
Развлечения
6,6
Питание
7,3
О компании Bulgaria Air
| Код ИАТА | FB |
|---|---|
| Маршруты | 63 |
| Популярный аэропорт | Варна – София |
| Аэропорты | 28 |
| Основной аэропорт | София |
Недавние отзывы
- Все отзывы
- Положительные
- Нейтральные
- Негативные
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6,0
Минусы: Flight was two hour delayed and I missed my connection
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4,8
Плюсы: The chocolate was great!
Минусы: This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min
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2,6
Плюсы: Not much.
Минусы: The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class).
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8,0
Минусы: There was delay of 2 hours with any notice.
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8,0
Плюсы: They didn't cram us into the transport vehicle like sardines
Минусы: We need special assistance for my wife boarding the plane and didn't get it from Airline
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6,0
Минусы: The plane smelt
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6,8
Плюсы: Great polite and pleasant crew.
Минусы: Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic.
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5,6
Минусы: I get my luggage two days later.
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3,3
Плюсы: food was ok
Минусы: not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment
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3,3
Минусы: My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food.
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8,8
Плюсы: Crew very friendly & helpful
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5,0
Минусы: My bag did not arrive. Was not transferred from Amsterdam.
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10,0
Быстро и доступно
Плюсы: Отличные кресла, вежливые стюардессы, быстрая регистрация
Минусы: Переезд в другой терминал
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7,3
Overall OK
Плюсы: Quick flight, arrived just on time
Минусы: Very small space between the rows
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7,6
Overall OK
Плюсы: Flight crew was kind and helpful, flight arrived on time
Минусы: Boarding was slow, could improve onboard services
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7,0
Плюсы: Very good price and all went smoothly and on time.
Минусы: Having to walk to and from the plane and use a bus (no jetways)..
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2,0
Being treated like cargo
Плюсы: Nothing
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5,2
Минусы: My luggage was lost.
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5,2
Минусы: My luggage is lost.
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2,0
Missed the flight and money were not returned according to the insuran
Минусы: Missed the flight and company didnt returned the money according to insurance.
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4,0
Минусы: Too small place for legs in the cabin for such a long flight. Very uncomfortable
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7,6
Good experience on an empty plane
Плюсы: We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service.
Минусы: Uncomfortable weared off seats and no entertainment system.
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6,3
OK
Плюсы: The sandwich looked dry, but was actually very good.
Минусы: Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved.
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2,0
Минусы: I dident get my luggage
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6,0
Минусы: Flight delayed with 40 minutes Very small seats
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5,0
Минусы: Poor food no entertainment
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3,6
Flight delayed, seat spacing minimal
Плюсы: Inexpensive
Минусы: Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded.
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3,3
Минусы: Flight has delay of 50min - technical problem. I missed other my flights Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport.
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4,6
Плюсы: Once on board we flu fast
Минусы: The flight was delayed by over 2 hours and no information was given at all.
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5,0
Минусы: Flight was delayed two and half hours and then stupid excusing.
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2,0
Плюсы: Horrible. Don't book with this ariline.
Минусы: Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!
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6,6
Минусы: The food was tasteless I took vegetarian meal. No salt and pepper and was not good Boarding took time! Staff at the gate not so nice
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9,6
Плюсы: It was an excellent flight experience.
Минусы: Improve the sandwich?
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8,0
Плюсы: The flight got me to my destination safely and on time
Минусы: Security and lack of snacks/drinks on the flight
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6,0
Плюсы: Got me to my destination safely and on time
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2,6
12 hr delay, no updates, poor communication
Минусы: No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air.
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9,6
Short flight to Burgas
Плюсы: The crew was friendly, the plane was cool.
Минусы: Nothing
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8,3
Pleasantly surprised
Плюсы: Everything went smoothly. They offered a complimentary snack and had an on time flight. Would fly again.
Минусы: The airline didn't offer online check in from out flight from Athens to Sofia, but that seemed to be because of travel outside of the schengen zone.
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8,6
Business triptthey
Плюсы: They were on time, free drink and foot no chargebo
Минусы: No movie screen
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5,6
The flight was late
Плюсы: The crew was very nice.
Минусы: The check in started late, the gate was changed, the flight was late by more than an hour.
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4,6
Минусы: Overall cleanliness of the cabin was very poor.
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8,0
Partner Companies
Плюсы: We wish companies who share would advertise who they are partners with & that the other companies have your information when using their airline. We finally found the representative to Air Belin to check us in at the Frankfurt Airport to find out we will be flying with Balkan Airline at another terminal. The same thing happened on the way back. Luckily we arrived at the airport early both times to make sure we were flying. But getting information from one airline to another is hard when your booking # & flight number is different for each airline, & when you call the airline they tell you to go to the airport as they cannot help you over the phone. The flight was find but to board is another.
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3,3
Минусы: Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight.
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8,3
Excellent flight
Плюсы: - on time (even earlier) - fast and convenient boarding - nice and friendly staff
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10,0
Плюсы: On time and nice crew
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8,0
Плюсы: On time departure and arrival. Friendly service.
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10,0
Плюсы: Check in was very fast and easy, crew was very nice and helpful
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4,6
Delayed take off
Плюсы: They serve you a dandwich and water.
Минусы: The boarding was a mess, because they decided to consolidate the passengers of two planes, so most of the seats were double booked and they were struggling to find seats. The flight was delayed with one hour because they were looking for lost passengers. Complete mess!
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8,6
Well treated despite low meal voucher credit
Плюсы: The crew are friendly and professional, I was greeted and given instructions when I missed a connecting flight due to mechanical issues with the first flight. I was given new boarding ticket for the next day's flight along with vouchers for the hotel and meals. The hotel was inside the airport and had a late check out and I was able to keep my carry on luggage in the room for most of the day.
Минусы: Turned the face value for the meal vouchers were way to low and was not enough to cover a very basic meal therefore I had to cover the difference.
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7,6
Comfortable flight but preflight process needs imp
Плюсы: Crew was excellent. Aircraft comfortable. Good value fare
Минусы: Plane was boarding but in the pre-security area the monitors said check in while inside the buses were loading to take passengers to the plane. It was a case of hurry up and wait. The bus was hot and the wait long. In the plane waiting for take off was unhealthily hot with no fresh air for at least 25 minutes. Also the check in process was bad. All the counters had monitors disposing RyanAir but it turns out you could check in for Bulgaria Air at most counters.
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8,0
Плюсы: Very pleasant overall
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8,3
Overal it's a good flight
Плюсы: It's a very small distance flight but the crew was very nice
Минусы: Don't have much choice in drink or food
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10,0
Плюсы: Service
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4,3
Плюсы: The first leg, Madrid to Vienna, was great. Check-in and flight crew were friendly. Check-in line was very long though. Took almost an hour due to some passengers adjusting the weight in their bags.
Минусы: The second leg, Vienna to Sophia, was not smooth at all. I did not get a boarding pass for it when I checked in at The beginning in Madrid. At Vienna airport, no one knew where I could get the boarding pass. They sent back and forth between terminals and between airlines check in counters. Finally Austrian airlines issued the boarding pass. My bag did not arrive in Sophia. Two other passengers, who had also transferred, did not receive their luggage either.
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10,0
Плюсы: the hospitality and friendliness of the crew, the professionalism of the pilot
Минусы: can't think of anything I didn't like.
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10,0
Quick trip
Плюсы: Service
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10,0
Плюсы: Surprisingly good service. Efficient and on time. Above and beyond what you get from legacy and low cost carriers these days. Food and drinks included at no extra charge. No extra charges for checked bags. New and spotlessly clean aircraft cabin. Very friendly FAs.
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10,0
Плюсы: fast, comfortable, hospitable flight
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9,0
Plesant flight.
Плюсы: Kind crew and plesant flight! Perfect take off and landing. Very smooth.
Минусы: No vegetarian sandwich.
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3,6
Минусы: Old plane, uncomfortable seats, no entertainment system.
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8,8
Плюсы: Crew very friendly & helpful
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10,0
Быстро и доступно
Плюсы: Отличные кресла, вежливые стюардессы, быстрая регистрация
Минусы: Переезд в другой терминал
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9,6
Плюсы: It was an excellent flight experience.
Минусы: Improve the sandwich?
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9,6
Short flight to Burgas
Плюсы: The crew was friendly, the plane was cool.
Минусы: Nothing
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8,6
Business triptthey
Плюсы: They were on time, free drink and foot no chargebo
Минусы: No movie screen
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10,0
Плюсы: On time and nice crew
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10,0
Плюсы: Check in was very fast and easy, crew was very nice and helpful
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8,6
Well treated despite low meal voucher credit
Плюсы: The crew are friendly and professional, I was greeted and given instructions when I missed a connecting flight due to mechanical issues with the first flight. I was given new boarding ticket for the next day's flight along with vouchers for the hotel and meals. The hotel was inside the airport and had a late check out and I was able to keep my carry on luggage in the room for most of the day.
Минусы: Turned the face value for the meal vouchers were way to low and was not enough to cover a very basic meal therefore I had to cover the difference.
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10,0
Плюсы: Service
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10,0
Плюсы: the hospitality and friendliness of the crew, the professionalism of the pilot
Минусы: can't think of anything I didn't like.
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10,0
Quick trip
Плюсы: Service
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10,0
Плюсы: Surprisingly good service. Efficient and on time. Above and beyond what you get from legacy and low cost carriers these days. Food and drinks included at no extra charge. No extra charges for checked bags. New and spotlessly clean aircraft cabin. Very friendly FAs.
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10,0
Плюсы: fast, comfortable, hospitable flight
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9,0
Plesant flight.
Плюсы: Kind crew and plesant flight! Perfect take off and landing. Very smooth.
Минусы: No vegetarian sandwich.
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8,0
Минусы: There was delay of 2 hours with any notice.
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8,0
Плюсы: They didn't cram us into the transport vehicle like sardines
Минусы: We need special assistance for my wife boarding the plane and didn't get it from Airline
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6,8
Плюсы: Great polite and pleasant crew.
Минусы: Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic.
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7,3
Overall OK
Плюсы: Quick flight, arrived just on time
Минусы: Very small space between the rows
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7,6
Overall OK
Плюсы: Flight crew was kind and helpful, flight arrived on time
Минусы: Boarding was slow, could improve onboard services
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7,0
Плюсы: Very good price and all went smoothly and on time.
Минусы: Having to walk to and from the plane and use a bus (no jetways)..
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7,6
Good experience on an empty plane
Плюсы: We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service.
Минусы: Uncomfortable weared off seats and no entertainment system.
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6,6
Минусы: The food was tasteless I took vegetarian meal. No salt and pepper and was not good Boarding took time! Staff at the gate not so nice
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8,0
Плюсы: The flight got me to my destination safely and on time
Минусы: Security and lack of snacks/drinks on the flight
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8,3
Pleasantly surprised
Плюсы: Everything went smoothly. They offered a complimentary snack and had an on time flight. Would fly again.
Минусы: The airline didn't offer online check in from out flight from Athens to Sofia, but that seemed to be because of travel outside of the schengen zone.
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8,0
Partner Companies
Плюсы: We wish companies who share would advertise who they are partners with & that the other companies have your information when using their airline. We finally found the representative to Air Belin to check us in at the Frankfurt Airport to find out we will be flying with Balkan Airline at another terminal. The same thing happened on the way back. Luckily we arrived at the airport early both times to make sure we were flying. But getting information from one airline to another is hard when your booking # & flight number is different for each airline, & when you call the airline they tell you to go to the airport as they cannot help you over the phone. The flight was find but to board is another.
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8,3
Excellent flight
Плюсы: - on time (even earlier) - fast and convenient boarding - nice and friendly staff
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8,0
Плюсы: On time departure and arrival. Friendly service.
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7,6
Comfortable flight but preflight process needs imp
Плюсы: Crew was excellent. Aircraft comfortable. Good value fare
Минусы: Plane was boarding but in the pre-security area the monitors said check in while inside the buses were loading to take passengers to the plane. It was a case of hurry up and wait. The bus was hot and the wait long. In the plane waiting for take off was unhealthily hot with no fresh air for at least 25 minutes. Also the check in process was bad. All the counters had monitors disposing RyanAir but it turns out you could check in for Bulgaria Air at most counters.
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8,0
Плюсы: Very pleasant overall
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8,3
Overal it's a good flight
Плюсы: It's a very small distance flight but the crew was very nice
Минусы: Don't have much choice in drink or food
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6,0
Минусы: Flight was two hour delayed and I missed my connection
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4,8
Плюсы: The chocolate was great!
Минусы: This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min
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2,6
Плюсы: Not much.
Минусы: The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class).
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6,0
Минусы: The plane smelt
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5,6
Минусы: I get my luggage two days later.
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3,3
Плюсы: food was ok
Минусы: not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment
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3,3
Минусы: My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food.
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5,0
Минусы: My bag did not arrive. Was not transferred from Amsterdam.
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2,0
Being treated like cargo
Плюсы: Nothing
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5,2
Минусы: My luggage was lost.
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5,2
Минусы: My luggage is lost.
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2,0
Missed the flight and money were not returned according to the insuran
Минусы: Missed the flight and company didnt returned the money according to insurance.
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4,0
Минусы: Too small place for legs in the cabin for such a long flight. Very uncomfortable
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6,3
OK
Плюсы: The sandwich looked dry, but was actually very good.
Минусы: Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved.
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2,0
Минусы: I dident get my luggage
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6,0
Минусы: Flight delayed with 40 minutes Very small seats
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5,0
Минусы: Poor food no entertainment
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3,6
Flight delayed, seat spacing minimal
Плюсы: Inexpensive
Минусы: Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded.
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3,3
Минусы: Flight has delay of 50min - technical problem. I missed other my flights Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport.
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4,6
Плюсы: Once on board we flu fast
Минусы: The flight was delayed by over 2 hours and no information was given at all.
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5,0
Минусы: Flight was delayed two and half hours and then stupid excusing.
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2,0
Плюсы: Horrible. Don't book with this ariline.
Минусы: Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!
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6,0
Плюсы: Got me to my destination safely and on time
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2,6
12 hr delay, no updates, poor communication
Минусы: No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air.
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5,6
The flight was late
Плюсы: The crew was very nice.
Минусы: The check in started late, the gate was changed, the flight was late by more than an hour.
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4,6
Минусы: Overall cleanliness of the cabin was very poor.
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3,3
Минусы: Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight.
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4,6
Delayed take off
Плюсы: They serve you a dandwich and water.
Минусы: The boarding was a mess, because they decided to consolidate the passengers of two planes, so most of the seats were double booked and they were struggling to find seats. The flight was delayed with one hour because they were looking for lost passengers. Complete mess!
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4,3
Плюсы: The first leg, Madrid to Vienna, was great. Check-in and flight crew were friendly. Check-in line was very long though. Took almost an hour due to some passengers adjusting the weight in their bags.
Минусы: The second leg, Vienna to Sophia, was not smooth at all. I did not get a boarding pass for it when I checked in at The beginning in Madrid. At Vienna airport, no one knew where I could get the boarding pass. They sent back and forth between terminals and between airlines check in counters. Finally Austrian airlines issued the boarding pass. My bag did not arrive in Sophia. Two other passengers, who had also transferred, did not receive their luggage either.
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3,6
Минусы: Old plane, uncomfortable seats, no entertainment system.
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Статус рейса
Bulgaria Air — карта маршрутов
Популярные маршруты перелетов
Перелет
Аэропорт вылета
Место назначения
вс
пн
вт
ср
чт
пт
сб
В
П
В
С
Ч
П
С
462
Амстердам
AMS
София
SOF
461
София
SOF
Амстердам
AMS
472
Мадрид
MAD
София
SOF
471
София
SOF
Мадрид
MAD
362
Одесса
ODS
София
SOF
852
Лондон
LHR
София
SOF
851
София
SOF
Лондон
LHR
432
Париж
CDG
София
SOF
319
София
SOF
Берлин
TXL
320
Берлин
TXL
София
SOF
468
Пальма-де-Майорка
PMI
София
SOF
431
София
SOF
Париж
CDG
302
Прага
PRG
София
SOF
301
София
SOF
Прага
PRG
408
Брюссель
BRU
София
SOF
407
София
SOF
Брюссель
BRU
409
София
SOF
Вена
VIE
491
София
SOF
Цюрих
ZRH
974
Варна
VAR
София
SOF
410
Вена
VIE
София
SOF
492
Цюрих
ZRH
София
SOF
456
Милан
MXP
София
SOF
455
София
SOF
Милан
MXP
976
Бургас
BOJ
София
SOF
659
Бургас
BOJ
Москва
SVO
660
Москва
SVO
Бургас
BOJ
692
Москва
VKO
Бургас
BOJ
856
Ларнака
LCA
София
SOF
983
София
SOF
Бургас
BOJ
855
София
SOF
Ларнака
LCA
571
София
SOF
Тель-Авив
TLV
814
Бейрут
BEY
София
SOF
813
София
SOF
Бейрут
BEY
977
София
SOF
Варна
VAR
574
Тель-Авив
TLV
София
SOF
693
Бургас
BOJ
Москва
VKO
363
София
SOF
Москва
SVO
364
Москва
SVO
София
SOF
619
Бургас
BOJ
Санкт-Петербург
LED
614
Санкт-Петербург
LED
Бургас
BOJ
478
Барселона
BCN
София
SOF
477
София
SOF
Барселона
BCN
479
София
SOF
Малага
AGP
Bulgaria Air – популярные аэропорты
- Аэропорт София (SOF)
- Аэропорт Варна (VAR)
- Аэропорт Париж Шарль-де-Голль (CDG)
- Аэропорт Амстердам Схипхол (AMS)
- Аэропорт Брюссель Аэропорт Брюсселя и другие аэропорты (BRU)
- Аэропорт Лондон Хитроу (LHR)
- Аэропорт Рим Фьюмичино (да Винчи) (FCO)
- Аэропорт Москва Шереметьево (SVO)
- Аэропорт Берлин Тегель (TXL)
- Аэропорт Мадрид Барахас (MAD)
- Аэропорт Прага Рузине (PRG)
- Аэропорт Франкфурт-на-Майне (FRA)
- Аэропорт Милан Мальпенса (MXP)
- Аэропорт Цюрих (ZRH)
- Аэропорт Вена Швехат (VIE)
Контакты Bulgaria Air
- FB Код ИАТА
- +7 49 5789 9607 Позвонить
- air.bg Посетить
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