Hotel Floris Arlequin Grand-Place

Location

Room smelled cigarette. I told the reception but didn’t change the room. Bed not very confortable. Not too much options in breakfast

They blocked my credit card and even after I paid the bill cash they did not remove the blocking. It will be soon a week and the credit card is still blocked.

The attitude of the employees. i wrote them 2 messages and none had an answer. I phoned them and they promissed to solve the issue with credit card blocking, but still pending.

The location is great, right in the heart of the historic center. The breakfast was good.

When we got there, the room was very cold and it took a whole day to get warmer. The floor carpet and the sheets were not very clean and there was a strange smell of mold in the room.

Great location. Close proximity to the Grand Place.

Noisy outside, with late-night drinkers making a comotion until the early hours. Room safe was broken. Bathroom light bulb needed replacing.

The bathroom was newly renovated but not complete. The door didn’t fit the frame so couldn’t be closed and the soap dispenser was laying on the counter. We were permitted to check in when we arrived so we were able to nap prior to setting out

Safety concerns!! Construction people left door blocked open after the went home. Had to call front desk on cell phone as phone in room had no dial tone. While I was looking to see if it was plugged in saw electrical outlet without faceplate. Also the deadbolt didn’t work and my boyfriend told me today that the smoke alarm wasn’t working either. Wouldn’t recommend this place to anyone!! They obviously just don’t care. Stay away

Recepcionist was kind and helpful

Outdated, smell of food in the hallways... No toiletries... Wifi in my room didnt work...

The breakfast was good. The location was excellent 10/10.

The cleanliness was mediocre and the plumbing in the bathroom was very poor. The staff did not appear very helpful

The solo advantage was the location

The receptionist was treated very rude

Only the location was as expected, but it wasn't surprise that hotel in city center is in city center. If you ask about breakfast, than yes you will not be hungry. Nothing more.

The room with an old furniture, dirty carpet and the most disgusting thing - smelly mattress.

Location

House keeping

Excellent location

We didn’t like that it was not only outdated but needed maintenance; new carpets and new paint in rooms

Location was central and easy to find. Staff were helpful. View from the 7th floor where breakfast is served

Decor VERY dated, nothing matched, everything done on a ‘it’ll do’ attitude. spray paint of cannabis leaves on the carpet by reception! Th No air conditioning in the room.

It is in the middle of tourist area, but still relativly quiet. The wifi was normal for Brussel level. The room was relativly big, although the ceiling was low.

I had 2 big problems. 1. There was no airconditioning, so I had to open the windows. 2. And here came the other issue, just outside the windows were the airconditioning unit of some other place (lobby? restaurant?) which was loud. So I closed the windows, and by some time I got used to the noice of those units.

The staff was very friendly and my family of four was able to check into our large quad room at 1pm. Grand Place was a 5 minute walk and the hotel is close to restaurants and shopping. Breakfast on the top floor was very good and the view was spectacular.

We were in room 116, which is directly above the hotel main entrance. There are several restaurants with outside seating across the street, and Cherry Bar was directly below/beside our room. The restaurants didn’t close until 2am and Cherry Bar is open 24 hours a day, 7 days a week, so it was impossible to sleep with loud music and drunk millennials screaming and singing loudly until 4am. I’m not sure whether the hotel has quad rooms (1 king and 2 single beds) on the other side of the hotel, but had I known that the street was going to be so loud all night on a Wednesday night, I would definitely have asked for a room on the other side of the hotel at check in. I realize that the hotel can’t control the noise at other businesses, so I’m not letting that impact my rating, rather just for other travelers to be aware. It was obvious, however, that the sheets were not changed after the previous guests checked out. There were hairs everywhere, on all of the pillow cases and between the sheets, which looked like they had not been washed and were just roughly tucked back in versus freshly changed. Even that was only a mild aggravation, but for nearly $300 US per night, I expect clean bedding, especially for our first night in Europe after an overnight flight and being awake for 2 days straight, exhausted! I would probably stay there again. The positives outweighed the negatives.

very processed meat heavy on the breakfast....would have liked more healthy and interesting options

To have got what I paid for - executive standard room was supposed to have air conditioning and coffee/tea making - my room had neither

there should be better options

location, free breakfast

room smells to pee, no joke, I arrive to late, window was open, ok I close it and start sleeping, then smell wake me up, I thought maybe the toilet wasnt clean properly, close the door of the toilet, smells continued, change position, nothing changed, it was good I only spend one night, so avoid room 501 and I had to paid 4.25 extra that wasnt posted on the website

Отель расположен в историческом центре, довольно живописном, но шумном. Из окна кафе на последнем этаже открывается вид на ратушу. Близко к центральной станции ж.д вокзала. Порадовал напор воды в душе и наличие двух стульев, а не одного, как я часто с этим сталкивалась в двухместных номерах. Персонал попытался выполнить мою просьбу и нас поселили в относительно тихом для этого отеля номере (окна выходили во двор), но шум с улицы все равно сильный и хорошая слышимость из соседних номеров.

Старый отель, уже обшарпанная мебель, ковролин весь в пятнах, у нас в номере была сломана ручка в ванную комнату. Пол в одном лифте закрыт сверху бумажным листом и приклеен скотчем. Номер без изысков, только два пластиковых стакана и гель для душа. Нет питьевой воды, отсутствуют тапочки и чайные принадлежности. Очень шумно. Из-за вышеперечисленного считаю, что соотношение цена-качество не совсем адекватное. 100 евро за такой двухместный номер все же многовато

Хорошее расположение, рядом с историческим центром. Прекрасные завтраки: большой выбор, плюс возможность испечь себе бельгийских вафель.

Грязный, стертый ковролин в холле на этаже и в номере. Очень неприветливый портье на стойке.

Завтрак стандартный. Местоположение для тех кто путешествует без машины нормальное: в пешей доступности много достопримечательностей Брюсселя, а также вокзал Bruxelles-Central. Персонал отзывчивый.

Для тех кто путешествует на машине КАТЕГОРИЧЕСКИ не подходит. От ближайшего общественного паркинга топать с багажом по брусчатке то еще удовольствие. Поиск по навигатору по закоулкам Брюсселя в поисках отеля своего рода квест как для пеших, так и для водителей. Требуется замена ванны.