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Access to town. Breakfast, though expensive, was fantastic. Dirty cutlery at breakfast. I had to get up four times to get myself cutlery - which I stole from other tables.... I had to ask for toast.
Amenities and location Checking in was at 14:00 hours, upon arriving half an hour early, no check was permitted to see if room was ready earlier, so guests had to wait and then queue to 14:00 hours. Other hotels do check room availability and if available let you check in earlier to avoid a queue.
The location was excellent, on one side the sea front on the other the town. Could walk anywhere easily. The reception staff also very efficient. The bed was very hard. The inner courtyard meant that we were overlooked by other windows and the people sitting below eating and drinking. It was also a very hot room but if you had the window open it was only to the inner courtyard where music was played. This meant that it was overpriced for what you got.
Staff very friendly. Quiet night. Location great. Smart decor.
The service and staff were excellent. The room was of a very high standard and the location was perfect. The breakfast that we had from room service was very good but could have done with being a bit warmer.
Arrived at 6.30am after flight from Australia and was able to check into my room. Also got an upgrade at no cost. Internat should be free - however, very few hotels offer this.
The restuarant waiter at dinner was very good - but as there were only 3 dining this probably was why. Room much too hot (was promised cooler in room but it didn't appear), access to car park dirty and smelly, car parking expensive, I was annoyed that a gratuity was added to bill for (the expensive) dinner, breakfast was expensive, and the room was not made up until 3.00pm. It also a pity that some staff have difficulty understanding english. It was rude to have to sign the slip for breakfast before being shown to a table - the implication that you might not pay. Corridors were in need of redecoration. The lounge area was not very good.
friendly efficient staff, cleanliness, comfy bed no tea/coffee in our room, no window to outside, enquired about plug adapter i left in room, no reply.
Sea view Slow check in
location and facilities room service was rubbish, ordered toilet rolls, paper & ice and glasses that never turned up
The accommodation was clean, the reception area was impressive and the breakfast was good value. The room was very small and the bathroom was extremely tiny. The bathroom had a broken shelve in it (which hadn't been repaired!) and the shower (which looked powerful) was actually a trickle.
the best in many things comfort and value for the money
Breakfast lots of choice good service
fine spacious hotel tghere was was leakimg water in the abthroom
My wife and I booked your hotel to celebrate my 60th birthday and our 39th wedding anniversary, we were most impressed with all aspects of the hotel. The staff were all helpful, courteous and friendly. The food was really excellent with a wide variety of choice. Although the view from our room overlooked the roof area this did not bother us, the comfort and cleanleness more than compensated us. having to leave
Breakfast, swimming pool, steam room and jacuzzi Could only access bed from one side, as pushed against wall , and only one pillow each - second morning not able to have our breakfast in the Windsor restaurant, the other restaurant no windows and no sea views -
Loctaion Old (!) rooms Unfriendly staff Broken windsor fixed with tin foil Staff mostly trainees who don't have a clue
Parking was easy and very good value for Brighton. Breakfast was excellent. Room was very comfortable. Although a twin room was booked this was not available, fortunately this was not imperative but may have been!!. The bar staff's command of english could have been better.
The room and the bathroom were spacious and well decorated. The bar and resturant were very good and the breakfast was excellent. The squeeky bed and lots of the furniture in our room and the bar were a bit saggy and could do with an update.
staff and location Room decoration is poor and in need of much updating all over, especially in the bathrooms.General cleanliness is lacking
Мне понравилось: размер комнат, вид из окна и, самое главное, что никто нам не мешал Слегка обновить интерьер. Оставить всё в том же стиле, но использовать при этом новую сантехнику и мебель. Кондиционер/вытяжку во всех курящих номерах. Новые окна, или вымыть старые.
Near the sea and main facilities Nothing
Hotel is located at the sea front. Room was very small and hotel needs some renovation.
The staff were very friendly. The bar and lobby areas were nice and modern and the breakfast was great. Good location for the beach but a bit of a walk to the shops. The room was quite basic for the money and didn't resemble any of the photos featured on the site. The shower had poor water pressure and took ages to heat up - maybe something to do with being on the 5th floor.The heating was on way too high and the room felt like a sauna.
The welcome was very friendly and a good location. The single rooms are very small with small windows and no view. The rooms desperately need refurbishing and updating but they were clean.
Friendly, helpful staff. Clean and quiet. Good location on seafront. Nice little bar. Good value for money. Booked a double room for myself and then my son and his friend found the hostel unacceptable so booked a single for his friend and my son shared with me. Staff very helpful.
conveinient location price
the above mentioned made my stay a relaxing one and a memorable one. will definitely come back again.
the staff were friendly i got a good room with sea views the room was clean bit basic but perfect for the night. the breakfast was good but cold
Location, good b'fast Lack of parking
All requests were handled very professionally. By day 2 of a 5 day stay I was treated with a smile and greeting on every occasion. N/A
Location was great perfect sea view
Clean,location,Friendly,good breakfast. Room smaller than expected,Do not like wet rooms as a bathroom.
The care of the staff in ensuring that our stay was comfortable. Nothing.
The hotel was very clean, with excellent breakfasts. The room was a little small, but well appointed. Staff were very helpful, and advised on places to go, parking, etc.
the quietest hotel we've ever stayed in.amazing! our "cosy" room was super, but the "wet room was too narrow.a size 16 or larger or anyone with "shoulders"would find early morning ablutions taxing!!t
Nice big room, plenty space to include the baby buggy. Excellent location right on seafront, very close to the Pier. Right on Town Centre for shopping. Expensive parking on site. Room right outside next door Fish & Chip shop, open until 4am which was noisy for baby, room was on left side of building, a room on other side may have been quieter.
close to everything in brighton, excellent room over looking the beach
Position geographically, close to beach and shops. Meeting point for every stag and hen night in front of hotel, because the rooms where so warm you had to have the windows open and the last talking stopped at 5.30 am and the traffic took over at 7.00am
location, helpful porter decor, breakfast, view over side street and too noisy early am
A small housekeeping item was pointed out 3 times but not actioned (faulty kettle)
On arrival we were allocated a room. On openeing the room there was already another guests luggage in there. We were then given another room which the pass card did not open. A third room was then allocated which we were able to access. My concern in this matter is that the first room had already been allocated and we were able to access it. Not the most secure system, which left us feeling very unsure about leaving anything in our room.
It was quiet, comfortable and clean with a nice size double room, the ensuite was modern stylish and clean, the hotel was central to the town and had pleasant sitting areas and breakfast room. The self service cooked breakfast was good, a continental style breakfast was also available. A minor point: The last guest's towel was still hanging on the back of the en-suite bathroom door.
The staff were very friendly and the location was excellent. We felt very rushed when we ate in the restaurant on the Saturday evening, we had to ask the waiting staff a couple of times to give us more time to decide what we wanted to eat. Also the fruit left in our room looked very old.
Position of hotel always been good I feel hotel both inside and outside needs a lick of paint starting to look drab especially outside. Decoration is really quite poor compard to when I used to stay.
The staff were very friendly and helpful especially the spanish lady working in the bar during the day on 14th and a cleaner (man) who helped us when our card key wouldn't work.
the comfort and the quality of the rooms and the friendliness of the staff.
Excellent room service and attention to detail in the room. Very good bathroom facilities. Excellent position on the front and near to restaurants. Quiet and comfortable with a good ambiance. Check out was very slow and staff were more keen to do paperwork and made me wait!
The atmosphere is very welcoming. The staff friendly and helpful. Our bed was really comfy. Our room was not ready by the stated time but we were happy to sit in the bar and we were offered a free drink. Loved it!
Hotel staffs were very friendly. Decor of the chambre was superb. Nothing I can think of .
The hotel was just perfect. Beautiful bedroom, caters for pets and top staff. Not a complaint but if you don't need a dog bed or bowl let them know or you will be charged £10. The staff removed it from our bill so there is no issue.
Nice boutique hotel in the centre of Brighton, near the Lanes and seafront. Please see above
Good size rooms. Professional staff. Comfortable. The food was average. Fish and risotto overcooked - poor presentation.
Lovely bar ambience. great bathroom but very basic room, even for 'superior'. Akin to a Travel Lodge! Inefficient reception, poorly configured for the hoards waiting!
Helpful and obliging staff. Well presented room, Lovely public areas with comfortable seating. A delightfully converted old building. Excellent location. Very buzzy atmosphere; but quiet corners to relax and chat Parking is a problem. Concessioinary rate in NCP car park which is located 1/2 mile away. (always a problem in Brighton)
Please write at least 15 words it was different, comfortable and had everything we needed!
Fantastic themed bedroom
Friendly helpful staff, excellent restaurant recommendations and provided maps and local info
Great staff. Quick and easy check in/out. Nice rooms, but starting to look a bit worn. Noise from other guests - thin doors.
The staff could not have been friendlier or more helpful.The room was lovely.Excellent breakfast.Would definitely return.
Good decor of the rooms and the very freindly and helpful attitude of the staff made this a very enjoyable hotel to stay in. The shower cubicle had evidence of a small amount of mould in the tile grouting.
Glorious hotel, great location, freindly staff and great breakfast As a couple we were in the family room which was a shame as a boutique hotel, the decor in the family room, especially the bathroom were just not "boutique" enough £180 per night was too much to charge for this room even on a bank holiday!
The room was clean and comfortable. The commission for using this website is outrageous. I discovered I was paying the same price as a luxury double and only got a tiny, cramped city double. The room was absolutely tiny and the only room service available was sandwiches and toasties. The other rooms looked really very nice in the photos so I wouldn't want to disuade people from staying. Just don't book it through this website and don't get a compact double room.
I really like the services there, the staff are very nice and friendly. One thing I don't like is that I could hear everything in the hallway, there's isn't any noise reduction or cancelation.
Loved the kindness of staff and funny drag shows as well as seven size room for the money. Super slow elevator, thin walls were not fun when you have couples coming in screwing loudly at 4am. Wasn't sure I saw any of the staff wash hands when dealing with breakffast so I chose to never order the full English breakfast. Not sure rooms were vacuumed.
The staff are amazing! Super friendly and warm. They will go beyond expectations. If you don't have a sea view you will get a side view of a wall and when the window is open you can hear the outside generators
The room was large Hotel was tired and in need of brightening up, which. One member of staff covering reception and the bar on Friday night. Check your bill, as some mistakes did occur.
There is a car park at the hotel which is convenient, extra charge of £15 per night. The hotel needs re-decorating but the room was ok.
the breakfast was nice and staff helpful The bed was not very soft with a spring mattress, and room quite small alot of noise from outside of people shouting
There was nothing outstanding or impressive The room was too hot. The shower space extremely narrow. The emergency exit in a dire state.
1. We ate once at the hotel, Hadock, this tasted strongly of Smoked Makrel, and was obviously prepared without cleaning surfaces or utensils. Most staff struggled with their English and some to an extent that we could not understand them, (I am from Reading) Room was Very small.
There was nothing that we particularly liked. Our room was poorly appointed with the window opening on to a tall narrow totally enclosed area that was extremely dirty. We did mention this to management. The room was also very small and, due to the ventilation issue, stuffy. Generally the hotel is very tired. I would not stay here again.
The location of the hotel, right on the sea front was excellent. The smoking rooms faced a brick wall, not enough tea, coffee, milk or sugar in the room, although advertised as having tea and coffee making facilites, there was only enough for one cup each! Also we wer appalled that the hotal wanted us to pay £10 to park in the hotel car park when we had already paid enough for the room..not very customer focused, when some of the hotels along the front offered free parking to customers. Not all customers travel by public transport!
Having to wait until 2pm to check in while other guests were allowed to check in earlier.
Computer facilities within the room
A technical error was made and we were accidentally assigned a room that already had an occupant. The reception staff was only too happy to upgrade us to a superior room by way of apology.
We stayed in room 200, the room was very hot, even when we used the room fan it stayed very hot. I was unable to sleep because it was so uncomfortable. I also belive the room was a single room and not a double room as requested. We had to wait over 2 hours for our room to be ready and we only found out it was ready because we asked!!
Staff very friendly and accomdating to requests. lots of staires to room (but staff did help carry luggage up willingly!)
Staff were very friendly and the room was very comfortable for my 3 nights stay. I felt that the cost at £285 for 3 nights was very expensive, given that it was towards the end of season, and I would have expected a concession for a 3 night stay.
Very good custsomer service. Lovely room, Fantastic breakfast. Great sea view, Friendly, helpful and informal approach which I liked.
we liked its position being within walking distance to many places of interest. And we liked mr watts a very freindly resident cat
We enjoyed our stay very much, clean tidy very good position for eating and shopping. Excellent breakfast did not need full english.
hotel is very comfortable, excellent service, first class breakfast and very eco aware
Very multifunctional hotel. No space or items go to waste and recycling is highly valued. Internet was working great and they even had a very adorable cat. Shower stall was very small.
room decoration, location poor choice at breakfast
The staff were very helpful, the breakfast was first rate and the location was excellent. No complaints whatsoever