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You can get to Copley Place and the Pru without going outside so weather is not an issue. Lots of restaurants nearby including Eataly. Symphony Hall is walkable. You can also walk down Newbury Street to the Public Garden. Hotel is small enough that you're not overwhelmed by people everywhere like the Marriott nearby. Parking is expensive! No coffee/tea in lobby - just in room.
Couldn't ask for a better location. No free wifi. Only basic tv channels.
An excellent Boston experience all around
Location Staff was inattentive and seemed bored. I arranged for a crib for my room for my son and upon arrival, it was not in the room which was hugely inconvenient. I had to call to have it brought up. Also, wifi should be free in this hotel.
The service was great. The staff caters to your every need. The room was very comfortable and provided a nice view of the city.
No pool due to renovations...not mentioned when reservations were made...not explained when checked in...
What you would expect from a Westin. Clean, fairly modern rooms, big TV, complimentary bottled water, coffee and tea. It's connect by skywalks to other malls so you can get to many places without even hitting the street. Had little interaction with the staff but they were all courteous and efficient.
Location, very comfortable bed Bathroom too small, water with very low pressure
Didn't like how the website advertises a pool and spa but they have neither.
Arrived in Boston just in time for a heavy snowfall accompanied with a vicious wind. Being from snowy Colorado I was well aware of fast changing weather conditions. The Westin staff were also aware and took on the opportunity to show off their talent. These people know how to take care of customers with their great service, personalities and that always lovely humor. I'll be back!
The shower kept running hot and cold and I could not set a temperature that was relatively consistent
The Westin is located in the heart of Boston with easy access to public transportation, restaurants and shopping. Great location for business travelers. Customer service was also great. Definitely worth checking out for your next business trip!
Excellent and enjoyable stay at the hotel. The hotel staff were very professional and helpful. The facilities were ideal. Cuffs bar is great fun. Good location not noisy, shops and sights not far to walk. N/A
The room was a good size and the facilities very good with very good service to support
Back bay location is perfect Coffee in lobby and Lobby in general Room furnishings Bathroom Valet parking very slow
The location is great, the restaurant and bar has good food and drinks, the staff was friendly and helpful. We booked three rooms at this hotel because there were 6 of us and we all booked the same type of room but they tried giving one couple in our party a smaller room, but they did fix it so that was good. Also, the refrigerator in our room was broken, but they also came and fixed that right away.
good hotel, good location, great!
the entire experience was fantastic. The Concierge, Heather, was outstanding.
I loved the robes, comfort of the bed and pillows, provided toiletries in the bathroom. We also discovered that there was a towel warmer which was very nice. The tv was great- there was a fridge which came in handy when we had left over food. The in room keurig and travel cup was super convenient There was Giant bottle of FIJI water sitting by the coffee machine labeled that it would cost $7.00 for each if consumed. Kind of annoying I wanted them the entire time but couldn't get over the price.... I can't pay $7 for water.
Loved the bathroom. the toiletries (Aveda is great!), the warm towel racks, and the robes. The bed was very comfy and the room was nice and quiet. Our room was TINY! Not much larger than our king size bed. That was disappointing. I also wish there was a coffee maker in the room.
Everything was walking distance from the hotel. Staff was really friendly.
Very comfortable bed and perfectly situated Unrequested early morning wake up call on check out date
The location was excellent - just a short walk from Boston Commons, Copley Square, the Green and Orange T lines and commuter lines, and several great restaurants. The room was cozy and provided the necessary amenities and the bed was very comfortable. Heather the concierge went above and beyond our expectations in handling our requests and helping out with some post-Boston Marathon logistics. All of the staff from check-in to the housekeeping staff were exceptionally friendly and helpful. The hotel displayed the charm of a historical building but with all of the necessary modern conveniences. The elevators were a bit small and we had to pass one up at times when there were more than a couple of people waiting or when they were full. The lobby was a bit small and was a bit of a bottleneck during and after check-in. The Precinct bar had a good energy and good drink selection but the food and desserts were just okay (we did not get a chance to try the restaurant). We wish there was a pool or hot tub, which would have been perfect for post-race recovery.
The staff was extremely attentive and eager to help.
Мы с подругой приехали в Бостон прошлым летом. Отдохнуть, развеяться, и конечно посетить Las Vegas! Замечательно то, что он находится как бы по середине. В комнате куда заселились мы обе, было уютно как дома))) очень удобные кроватки это факт))) Все радовало и тело , и дух! После завтрака убегали в город и почти до 4 изучали Бостон, а потом ходили на массаж и в бассейн. Люблю плавать, поэтому ныряла до стука зубов, ну а подруга с парнем пили коктейли и валялись на солнышке). Увы приезжали на 3 дня, далее ехали в другое место, но впечатления приятные и от самого отеля, и от персонала. Все улыбаються особенно понимают что мы русские. ООО Рашен)) Так что если планируете наведаться туда советую)
Замечательный вариант как для деловой, так и для развлекательной поездки. Ездила туда летом 2009 года. Думала одна буду просто помирать от тоски, но на удивление было чем себя занять там! Много всяких развлечений и кормили отлично, хотя питалась в основном в ресторанах, т.к. предпочитаю проводить время больше в центре города, к тому отель удобно расположен к нему и легко можно добраться. В общем ставлю 5 баллов!
Качественный отель 5 звезд! нахождение в нем не пройдет даром, вы можете смело тут остановиться, во время отпуска. Еда на высшем уровне! минибар в номере просто мечта любого туриста, отзывчивый персонал.
Когда мы приехали в Бостон то остановились в этом отеле, так как до него мы добрались очень быстро.Большой и шикарный отель, в нём есть всё для нормального отдыха. Мы с сбольшой нашей компанией очень удачно заселились и отдохнули на все 100.
Очень большой и красивый отель. В нём предусмотрено все, что только можно. Обслуживание просто отличное, быстро оформили, в хороший номер. Доволен всем кроме высоких цен. Отель конешно высшено класса но всёже
Замечательное обслуживание, хочется посетить еще. Спасибо TravelTipz за такой отдых
The style of the hotel, convenient location and valet parking were nice. They were accommodating with our bags since arriving early. There was nothing spectacular about this hotel. They made us wait until after 3 pm to check in. I gave the woman at the front desk our phone number while we walked around the city so she could let us know when our room was ready. We walked back to the hotel, it was after 3 and still couldn't check in so we waited in the lobby for about another 30 mins. We finally approached the front desk again and it appeared they had forgot to tell us it was ready. The rooms were nice and location convienent but that's about it. It worked well for one night but I wouldn't stay there for an extended period of time.
The convenience of the location next to Prudential with some of the best local fine dining, and the hospitality of the staff deserve special recognition. The overall ambience is excellent; I highly recommend this place.
Nothing, really. The front desk concierge was not at all helpful. He was aloof, abrupt and dismissive. We mistakenly booked a room with one bed instead of two and when we had a rollaway bed delivered it came with only one thin blanket. We had to ask twice for more blankets. We were put in a handicap room which was dark, dismal and clearly not used frequently. There were no electrical outlets to charge our phones (we unplugged a light fixture.) There were no glasses in the bathroom. We were treated to the droning music from the downstairs dance club until 2 AM. There was nothing redeeming about our stay except good pancakes in the morning.
Comfortable beds. Nicey decorated room. Pleasant staff. Party crowd in the hallways from 3:30 until 4:30 am even after I asked them to quiet down. Valet parking is $ 50 while a public parking lot is accross the street. Breakfast not included.
The staff was very friendly and helpful. Great location, No restaurant, Two nights I could hear the tenant above me as it sounded like he was bouncing a bowling ball. Only lasted a few minutes each night but not desirable at 11 pm
Location is centrally located The room was small and not noise proof
The hotel staff was so courteous and friendly! We were traveling for our anniversary and they were so nice to upgrade our room AND allow us early check-in after we arrived from an early morning flight. I liked the proximity to Boylston and Newberry St. I would definitely recommend this hotel to anyone traveling to Boston. If the hotel was located a little closer to the freedom trail, it would have been perfect for our trip! We didn't mind walking, but did notice it wasn't as central as we thought.
Comfortable room and helpful staff. House keeping staff entered the room without knocking and need to be more aware of guests who are in their rooms.
The staff was very friendly and helpful. The room was beautiful and very clean. Andrew and the valet boys were wonderful. Very professional. You could barely turn around in the, less than spacious, bathroom.
This was a great hotel for the price, right in the heart of Boston. The room was nice and clean, and the free wifi was a bonus. I arrived late and needed to get dinner, but the restaurant was closed. The staff recommended Star Market, the 24 hour grocery store (LOL), but walking a couple blocks I found a nearby bar that was still serving food.
Easy check in, clean room and great location. Staff was friendly, professional and eager to help. I had an issue with the town car service they provided (no fault of their own) and they resolved it promptly with apologies. recommend without reservation.
Front desk staff was very friendly and helpful. Short walking distance to attractions. Check out was not until 12pm, maid knocked on door the door four times from 8am till 11:36am. Felt like was being rushed out.
Этот отель создан для романтических путешествий. Номера шикарные и изысканные, очень удобные и комфортные. Прекрасный и незабываемый отдых был у нас в этом отеле. Спасибо большое персоналу. Классное место.
Мы остались в Леноксе в течение 1 ночи, совершая поездку по Северо-восточному университету с нашей дочерью. Отель был очень приятно назначен, сотрудники были очень полезны, и местоположение не может быть разбито. Бостон - такой walkable город; консьерж напечатал карты и письменные указания для того, чтобы идти к нашим местам назначения в пределах Бостона и для нашего двигателя из Бостона. Свободное радио было плюс и хотя нет кофе в комнате, есть кофе/чай в лобби утром. 1 блок от 'T' и легкий добраться до 'T' из Логана. Мы возвратились бы в биении.
Когда приехали я сразу приглядел этот Отельчик. Мне еще друг советовал, я ,конечно, на словах не поверил, но когда приехал сразу офигел, какой бассейн, как вообще там обслуживают это просто божественно.
Были летом 2010 года! Ездил в бостон по работе и остановился в этом отеле и он меня приятно удивил! Провел в нем около недели и очень удивился что за такие деньги можно найти подобные номера и обслуживание! Советую всем!
The hotel was very clean and very roomy. It also was close to the T Things I didn't like were.. Couldn't get the room to feel completely warm.set thermostat to 78 it barely hit 70. Parked in the parking garage a block away for $22 for the weekend compared to the hotel wanting to charge me $51 to park per day kind of a no brainier. Who's there was a pool or hot tub to relax in during our stay.
Loved the chandeliers, mirrors, marble, location, service No shop in hotel for sodas, snacks, ice cream
location value for money
Great location with warm and welcoming staff. Hold level was excellent.
Great location for shopping. Gold floor staff were very attentive. Worth the upgrade, especially as the Oak bar was so crowded on Saturday night. The Gold lounge was a pleasant oasis.
staff were very friendly and it was in the best location of Boston. Overall it was an excellent choice - value for the money I paid. At my surprise, opon checking out they charged the normal rate, which was twice more expensive than the Booking.com price. Then I had to show the Booking.com e-mail to bring the price back to the one at which the booking was made. It was a cumbersome process. The hotel staff told me that this kind of problem often took place with the Booking .com.
The food, room service staff, the bed, the ambiance. The arrogance of hotelstaff, the way they snubb/address eachother when they do not want to do a task themselves, are gossiping when idle and the lack of interest in guests.
Staff attentive. Nice decor. Great location. A little pricey. Not way high. Just a little.
The interior of the hotel. That was about it. The room was not only small but watching tv was only possible sitting on the edge of the bed on the side. Miserable view. Were prepared to pay more for another room. Briefly - no hotel fully bo No value for a lot of money. Breakfast in the Oakroom was one morning being served by a friendly and polite waiter but the next day it was a very arrogant service as if we had to be thankful to be served.
The location, the price, the ease of checking in and out. Nothing
The staff was very accommodating, taking our luggage early so we could check out the city.
Very good location for a visit to Boston both as a tourist and if you want to shop, the huge Prudential shopping centre is very close. Very minor issue. Breakfast was confusing on the first visit if like me you did not read the voucher properly.
We really liked the location of the hotel. It was close to all of the shopping and restaurants. We never had to take a taxi or drive our car until we were leaving. I thought the room we had was small although it was very clean.
The value- location, price, accomodations.
The access to the entire city via foot or mass transit was excellent. Tiny rooms
well-decorated comfortable room, new bath, simply furnished but more than adequate for the price. Food service was limited, had to look around for breakfast options and restaurants for evening meals in the area were pricey. Perhaps more familiarity with the neighborhood would have helped. A good all-day (7am to 10 pm) coffee shop in the hotel would be a good addition to the food service now available in the hotel, and to the neighborhood.
curtains need to be changed. also the tv.
Nice design great location lovely renovation friendly atmosphere gentle staff Acoustics! Could hear neighbors arguing into the wee hours also - light from hall shining around and under the door (related problems?)
Free Internet, the opportunity to have a bar fridge (would be better if it was stocked) the various pillows on offer and the amneties in the bathroom. No porter service or ramp into the hotel for heavy suitcases.
The location: in the center of the city, The style of the room.
Location is very good. Cozy. The only flaw is sound insulation.
A comfortable hotel in a good central city location - close to road links, local transport and restaurants
Stayed overnight and although the room was "European chic" the bed was was a bit to hard, walls were thin could hear our neighbors all night, and the bathroom was nice but very small reminded me of a cruise boat bathroom. Staff was nice and friendly co actual parking but if you were lucky you could find parking out on the street if befor 6pm it's 2 hrs and after it's free until 8am Overall it's okay
Good location for going to Boston Commons and Freedom Trail. Nicely renovated, modern rooms. Comfortable beds. Clean bathroom. Very friendly staff. Good access to small bathroom. Neighborhood may not be appropriate for small children.
The room wasn't large but more than large enough for our needs. The shower was great, the room was newly decorated and furnished (great to have an updated hotel), we weren't disturbed by any outside noise and the location was perfect. Hotels aren't cheap in Boston but I thought this was a fair price for a nice hotel and I would stay there again. We stayed only one night.
The location was safe and convenient, and it was almost well priced for the area. The front desk staff was accommodating and helpful. The shower itself was excellent. I knew the room would be tiny, they did a good job alerting customers to this fact, and it was surprisingly well arranged. They used space well, with a couple of tweaks it would be superb for that size room. A refrigerator and safe in the room would be appreciated, also the console should have drawers in it as storage is at a premium. For daily storage requirements I removed the blankets from the only two drawers in the room and stored them on top of the hanger rack. This made the room liveable for a full week. Housekeeping slacked off after I left a tip in the middle of the week for requested bedding change. Very disappointing, resulting in no more tips, and I always tip good housekeepers well. 2" bug in the room. Extremely soft mattresses, way too soft. The window was not in it's track when I arrived. It took two days for me to figure out why my room was so loud. I finally fixed that issue, but new windows would block loud street noise and go very far in making this hotel more comfortable to sleep in.
Charmig hosts, great interior design, good selection of free coffee at reception
Very good location, I felt like bay back station was even shorter than 5 min away, bus is very close to Boston convention center, friendly staff. The room key deactivated twice during my stay, I wasn't told why so not sure if glitch in the system or if I did something to it but the staff fixed it every time. Also like everybody says about this place small room vey small bathroom but worth it for the price and location.
The staff was very friendly and helpful. There's free coffee and tea in the lobby. (You can't make coffee or tea in the room, though.) The overall atmosphere of the hotel is: young, dynamic, new. Stylish furniture. The neighborhood feels safe.
The restaurant is awesome. Great decor. But the price is too high, especially when there is no parking available. We had to pay 72$ more for parking for the weekend. The lack of parking.
Unfortunately only there for one night on advice of fellow traveler, location and cleanliness, most important for me, were great. If I'm ever back in Boston will check the Chandler out first. Nil negs from my brief experience.
Friendly front desk staff, simple and functional room design, great location, nice service.
We liked that it was close to the T stations. It was very quite there. I liked the location. The ad said that they had a complimentary breakfast, but there wasn't one. The beds weren't that comfortable.
Good location - within a few minutes walking distance to Back Bay Station. My expectations were low to begin with, but this hotel was awful. The staff was incredibly rude, and not helpful with check in or validating parking. The hotel had low occupancy and still they put LOUD guests in the rooms on either side of me (just poor room planning) and they were shouting obscenities in the hall until 1am. Calls to the front desk went unanswered. The room was very small with a poor quality bathroom; my college dorm was nicer than this room as a whole. The hallways smelled of smoke even though this is supposedly a smoke-free facility. I work in hotels, and like I said, my expectations were low for the price, but this wasn't even average quality. I would never stay here again.
It was air conditioned and well located The room smelled bad and the bathtub drain area was corroded and black. No wifi in the rooms.
This was probably nice in the 80's. Now it needs a renovation.
The price is fantastic, especially considering the location, which can't be beat. The accommodations were adequate. Since the building was old, the wifi didn't reach the rooms reliably. Wifi was available in the lobby, and there was a business center with two computers, printers, and a copier. Unfortunately, the printer for computers were not set-up. I had to use the FedEx around the corner to print.
Overall great stay. Friendly and accommodating staff. Location was amazing. Just a few steps away from back bay train station which was perfect as this is where the train picks you up to go to Gillette stadium (if interested in or going to watch a New England Patriots football game). Close by are a couple of great breakfast spots. Look at pictures before you book so you won't be in shock and know exactly what you're getting which is a clean room for a great price for that location. The only thing I noticed was a little dust in the corner of the washroom door.
Business center with internet connection and printer Internet connection not available in every room, but only in common areas/business center
Location The bathroom was small but had bugs. Also the caulking in the shower was black mold.
Did not like anything about hotel. Infested with roaches.
It was well located and relatively inexpensive and the bed was comfortable. However, it was very worn and the corners in the bathroom were dirty. The tub was disgusting. The carpet was torn and dirty. Although cheaper than other hotels, it was not cheap -- $262 for one night. I would not stay there again.
Hotel itself was nothing special but the price and location was perfect for spending the weekend in the city.
For me everything was perfect. I was in a high floor which I think was why it was so quiet. I was right across from ice maker which is a super bonus for me! The staff helped with restaurant advice & direction. They were so nice to hold my luggage after I had to check out. Flying is stressful for me so ease with that really helps me Local restaraunt advice & friendliness of staff. They're a very green hotel too! They're so close to so many options. They were perfect for the conference I had to go to. Within walking distance of conference & near really stellar restaurants. All walking distance!!!