Riviera Hotel & Holiday Apartments Alum Chine

The friendly staff and cosy room :-)

Friendly and helpful staff, quick bar service, good breakfast, with forethought to keep a large group away from others

Welcome, room and bathroom all excellent. Bed a little too hard for my liking (appreciate this is a very subjective comment). Shower was not a power shower.

Clean, friendly, good value. Close to sea and easy walk into Bournemouth

We were given an apartment which was excellent for a family with two young children. It was great being able to have a room on our own if we wanted. The receptionist - Silva - was excellent. She possesses all the right qualities to cope with a rush of customers at one time and any problems or concerns they may have. The lack of ramps for people in wheelchairs - not allowing access to indoor and outdoor pool areas. My mother in law and grandmother in law also found the head housekeeper to be quite rude and inconsiderate - for example - they asked if it was possible to have more coat hangers and the housekeeper's response was rather 'immature'. The trolley was also left right by their door every morning - despite them raising it as an issue for them to get passed.