Отзывы гостей
Общая оценка
8,1
Отлично
На основе 382 отзывов
Общий рейтинг
8,3
Посадка
8,4
Комфорт
8,3
Экипаж
8,4
Развлечения
7,4
Питание
8,0
Перейти к основному контенту
О компании Azerbaijan Airlines
| Код ИАТА | J2 |
|---|---|
| Маршруты | 78 |
| Популярный аэропорт | Тель-Авив Бен-Гурион – Баку Гейдар Алиев |
| Аэропорты | 40 |
| Основной аэропорт | Баку Гейдар Алиев |
Azerbaijan Airlines, отзывы пассажиров
Недавние отзывы
- Все отзывы
- Положительные
- Нейтральные
- Негативные
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10,0
Минусы: Very good
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10,0
Great
Плюсы: All good
Минусы: Visa delays in the airport , should be appliend online and take it before leaving
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8,0
Плюсы: Comfortable seats. On time departure Good service Friendly crew
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8,0
Плюсы: Comfortable seats. On time departure Good service Friendly crew
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3,3
Bad cuatomer service
Плюсы: I liked the food and the price of my tivket
Минусы: Always delay. Lack of ability to speak english. Treating customer differently. 3/4 of my flights had delays. Unconfortable leather seats. 1-800 and IVR has issues and ppl behind the phone dont speak english. Thr rep. In moscow couldnt peint my destination itenary. Just unorganize. I will try not to use this airline again.
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5,0
Ok travel
Плюсы: The food
Минусы: Not many selection in tv Nd leather seat that is uncofortable cor 14 hr flight. Problem with printing boarding pass and lack of train staff from prespective of customer service and english language
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8,0
They used to have much better food
Плюсы: Everything else, exept food
Минусы: Food
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8,3
Плюсы: Crew
Минусы: Food
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3,0
Минусы: we were flying from Baku to NYC with 8 month old baby and they refused to provide us with the front row sits that are normally designed for the passengers flying with the baby. Even though nobody claimed those sits, flight attendants asked us to upgrade for 30 USD. Worst experience ever.
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2,0
Минусы: i want to change ticket date no body reply
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10,0
It was pretty good
Плюсы: The flight was on time good food good staff
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10,0
Плюсы: Good good on time all went pretty good
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5,3
Минусы: I HADE BUSINESS CLASS TICKETS I GT ECONOMIC FOOD ON ALL FLIGHTS
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8,0
Плюсы: Aside from the review below, the rest of the crew members were plesant and helpful, and the aircraft comfortable.
Минусы: There was a family with 11 children on my flight. For some reason they didn't all have seats together, and as there was an entire empty row (in the same economy class as their original seats) the mom of the family took the liberty of sitting in it with her and her small children. The crew was extremely rude about this and demanded they move, even as the mother was almost in tears explaining how her 3 year old and 5 year old cannot sit alone. I was highly disappointed in above crew members.
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9,3
Плюсы: The comfort in business class is wonderful, plenty of room, pretty good food, and an overall pleasant experience.
Минусы: To say I didn't like the crew would be in accurate. I did like them, though there was a feeling warmth and welcoming that was missing from their demeanor. It may be cultural. While the food was pretty good, there's room for improvement.
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10,0
Плюсы: The service was impeccable and I was treated like the Queen that I am.
Минусы: Everything was excellent.
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9,6
Highly recommended
Плюсы: Big planeqq
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9,6
Highly recommended
Плюсы: Big brain lot of space
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8,0
Плюсы: good
Минусы: na
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3,0
Loud and crowded. Can't reserve seats
Плюсы: That I was moved to emergency exit
Минусы: That I could not reserve a seat at any point before check in, that they couldn't change my seat on the connecting flight, that people were very loud and changed places on their own.
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5,0
Got food poisoning
Минусы: Ate th first meal and spent the last few hours of the flight having food poisoning. Horrible
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4,0
Плюсы: I did not like the serivice provided inboard at all no one is smiling and they just want to finish their job and go home
Минусы: I trave 3 times within 3 months and I could not do my memebership either in the airport or online every time I ask in the staff in the to revolve the problem but I do not get the halo I need it now I lost 3 trips with out airmilles record or benift. It is really very bad experience in my life ever.
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10,0
Плюсы: Food, customer service, on time
Минусы: Legroom
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10,0
The best
Плюсы: Azerbaijan Airlines was one of the best flights I gave taken. Comfortable, they feed you 4 different times and the airline staff is the best.
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10,0
The best
Плюсы: Azerbaijan Airlines was the best. It was comfortable and the staff amazing.
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3,0
Минусы: this is fucking stupid Company when i already checked in closed in gate in front of my face
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6,0
Good overall
Плюсы: The cost and straight through flight is great
Минусы: The movie selection is very limited and there are no pillows.
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5,6
Okay 5.0
Плюсы: Food was acceptable, drinks were on a stringent basis. Waited for the Flight attendant to give me another round of drink.
Минусы: Never seen Flight attendants so lazy in my flying experience.
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9,3
Минусы: Small movie selection overall for English speakers. Only around 20 movies available with various genres
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10,0
Плюсы: I slept the entire way back
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10,0
Very good airline, much better than far more expensive ones...
Плюсы: New and clean planes, very professional and gentle staff, convenient and not crowded airport in Baku, good enough (comparing to others) food, etc.
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10,0
Very good airline, much better than far more expensive ones...
Плюсы: New and clean planes, very professional and gentle staff, convenient and not crowded airport in Baku, good enough (comparing to others) food, etc.
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10,0
The entire experience was excellent
Плюсы: From check in at Kennedy to our arrival at Ben Gurion The entire experience was excellent. Flight was friendly and very helpful. The equipment was well maintained and clean. The kosher food was amazing! The airport in Baku was amazing!
Минусы: I did not like I loved the entire experience.
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10,0
Good experience
Плюсы: Very appreciative of the professionalism of the. Crew. Would recommend ordering vegetarian meal
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5,6
Плюсы: The flight was werry nice
Минусы: The boarding was a little unconftible
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6,3
There was a sick passenger kid who cried 11 hours
Плюсы: There was a sick passenger kid who cried 11 hours straight From ny to Azerbaijan. Please compensate me. Thank you
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5,6
Old plane
Плюсы: Crew was very nice but was overworked. Took close to an hour for food service. There was no sound from the arm system. Started with some music then it stop. Seat felt like it needed replacement. Sagged in middle.
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4,6
Unhelpful Crew
Плюсы: The flight was pretty smooth.
Минусы: The crew was not very helpful or communicative, despite my trying over and over again to ask them for help when my husband was sick.
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3,6
Uncomfortable Flight
Плюсы: The flight back was relatively smooth.
Минусы: The plane was very tight and uncomfortable. Also, this is a long enough flight that there should be some level of entertainment.
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2,0
Annoying staff
Плюсы: They didn't server hAlal meal even mentioned it during booking time. They also didn't provide visa or hotel stat Baku during dxb to NYC over 10 hour overlay in Baku. Staff was so arrogant and uncoprative.
Минусы: No hAlal meal even mentioned in air ticket Seats was empty but never allowed to switch If you asked anything they behave like they are doing favors to you
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2,0
Минусы: No hAlal meal even mentioned in air ticket Seats was empty but never allowed to switch If you asked anything they behave like they are doing favors to you
источник –
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7,3
Good
Плюсы: Timely
Минусы: None
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5,0
No individual entertainment
Плюсы: Azal does not have individual entertainment which is a big minus. Other than that , everything is good.
Минусы: Above.
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10,0
Плюсы: friendly staff, well organized
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4,6
Seems like one of the greediest airlines on the pl
Плюсы: Not much
Минусы: $30 charge per luggage piece even on international flights which is outrageous! To top it off, flight attendants can't lose that chronic constipation expression of their faces after boarding is complete... Loosen up guys, it's basic customer service to try to smile once in a while!
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6,0
No entertainment for 12 hours flight!
Плюсы: The food is pretty good
Минусы: The entertainment system didn't work the entire flight. The window shade didn't work either, so the first few hours we had the sun right in our eyes
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10,0
Минусы: Nais
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10,0
Минусы: Nais
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8,0
It is time to enter 21st century
Плюсы: Everything was fine except the Entertainment. It is a 21st century and its time to implement a personal entertainment for each passenger.
Минусы: No personal entertainment.
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4,6
Плюсы: 정확한 출발시간. 저렴한 가격.
Минусы: 보딩패스에는 짐 포함이였는데 갈때는 포함. 돌아 올때는 짐값을 내라고 함. 항공사 캐쉬 아줌마 영어 안됨.
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8,0
Good will fly again
Плюсы: every thing was good
Минусы: nothing
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8,0
Its a good flight
Плюсы: Every thing was good, in flight entertainment had surprisingly better content
Минусы: nothing
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10,0
Плюсы: Lots of food, modern comfortable plane, very friendly and helpful flight crew.
Минусы: The two girls sitting next to me were talking whole way in very annoying voices.
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8,0
Plenty of room on flight.
Плюсы: Crew good, enough room to sleep if necessary. Breakfast good......for an airline! Charge of $30 per luggage is unwarranted.
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9,3
Very good
Плюсы: New plain. Good space. Good crew. Good price
Минусы: Entertainment. Not so good.
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9,3
Good
Плюсы: All but the movie section
Минусы: Movie selection.
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8,0
Плюсы: Very friendly staff, very attentive. Comfortable flight and plenty of food and drinks offered.
Минусы: Wifi connection was bad.
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6,0
Airline Never Transfered My Luggage
Минусы: Azerbaijinian Airlines did not transfer my luggage along with the luggage of at least 12 other people on board to the connecting flight from Baku to Tbilisi. Both checkin bags with the majority of my belongings and necessities never arrived. After waiting in the Tbilisi airport, the staff notified us the airline did not fit every checkin bag on the connecting flight, and we would have to return the following night to pick up our belongings. There was no apology or discount on our ticket price for the huge inconvenience. It seemed as though the airline was notorious for doing this.
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10,0
Great experience, would fly again and recommend th
Плюсы: JFK to tel Aviv, no delays whatsoever, beautiful planes, great kosher meal. All in all a great experience (if a bit out of the way to stop in Baku)
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6,6
airline better than airport
Плюсы: Good selection of films. Plane seemed relatively new. Ok kosher meal. Crew was helpful, responsive & friendly.
Минусы: Airports. TLV: Ticket issues at airport and counter person told us which gate to go to. Overhead departure board listed a gate at the far end of a different concourse. 3 minutes after boarding was suppressed to start, after waiting at gate over an hour, with no personnel manning the gate yet and no plane visible, I took the long walk to the gate listed on the board and discovered about half the passengers had been directed there. Where there was a plane. 5 minutes later gate change was announced. In Baku had to go thru security 3 times to transfer.
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10,0
Минусы: Very good
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10,0
Great
Плюсы: All good
Минусы: Visa delays in the airport , should be appliend online and take it before leaving
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10,0
It was pretty good
Плюсы: The flight was on time good food good staff
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10,0
Плюсы: Good good on time all went pretty good
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9,3
Плюсы: The comfort in business class is wonderful, plenty of room, pretty good food, and an overall pleasant experience.
Минусы: To say I didn't like the crew would be in accurate. I did like them, though there was a feeling warmth and welcoming that was missing from their demeanor. It may be cultural. While the food was pretty good, there's room for improvement.
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10,0
Плюсы: The service was impeccable and I was treated like the Queen that I am.
Минусы: Everything was excellent.
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9,6
Highly recommended
Плюсы: Big planeqq
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9,6
Highly recommended
Плюсы: Big brain lot of space
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10,0
Плюсы: Food, customer service, on time
Минусы: Legroom
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10,0
The best
Плюсы: Azerbaijan Airlines was one of the best flights I gave taken. Comfortable, they feed you 4 different times and the airline staff is the best.
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10,0
The best
Плюсы: Azerbaijan Airlines was the best. It was comfortable and the staff amazing.
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9,3
Минусы: Small movie selection overall for English speakers. Only around 20 movies available with various genres
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10,0
Плюсы: I slept the entire way back
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10,0
Very good airline, much better than far more expensive ones...
Плюсы: New and clean planes, very professional and gentle staff, convenient and not crowded airport in Baku, good enough (comparing to others) food, etc.
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10,0
Very good airline, much better than far more expensive ones...
Плюсы: New and clean planes, very professional and gentle staff, convenient and not crowded airport in Baku, good enough (comparing to others) food, etc.
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10,0
The entire experience was excellent
Плюсы: From check in at Kennedy to our arrival at Ben Gurion The entire experience was excellent. Flight was friendly and very helpful. The equipment was well maintained and clean. The kosher food was amazing! The airport in Baku was amazing!
Минусы: I did not like I loved the entire experience.
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10,0
Good experience
Плюсы: Very appreciative of the professionalism of the. Crew. Would recommend ordering vegetarian meal
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10,0
Плюсы: friendly staff, well organized
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10,0
Минусы: Nais
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10,0
Минусы: Nais
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10,0
Плюсы: Lots of food, modern comfortable plane, very friendly and helpful flight crew.
Минусы: The two girls sitting next to me were talking whole way in very annoying voices.
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9,3
Very good
Плюсы: New plain. Good space. Good crew. Good price
Минусы: Entertainment. Not so good.
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9,3
Good
Плюсы: All but the movie section
Минусы: Movie selection.
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10,0
Great experience, would fly again and recommend th
Плюсы: JFK to tel Aviv, no delays whatsoever, beautiful planes, great kosher meal. All in all a great experience (if a bit out of the way to stop in Baku)
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8,0
Плюсы: Comfortable seats. On time departure Good service Friendly crew
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8,0
Плюсы: Comfortable seats. On time departure Good service Friendly crew
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8,0
They used to have much better food
Плюсы: Everything else, exept food
Минусы: Food
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8,3
Плюсы: Crew
Минусы: Food
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8,0
Плюсы: Aside from the review below, the rest of the crew members were plesant and helpful, and the aircraft comfortable.
Минусы: There was a family with 11 children on my flight. For some reason they didn't all have seats together, and as there was an entire empty row (in the same economy class as their original seats) the mom of the family took the liberty of sitting in it with her and her small children. The crew was extremely rude about this and demanded they move, even as the mother was almost in tears explaining how her 3 year old and 5 year old cannot sit alone. I was highly disappointed in above crew members.
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8,0
Плюсы: good
Минусы: na
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7,3
Good
Плюсы: Timely
Минусы: None
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8,0
It is time to enter 21st century
Плюсы: Everything was fine except the Entertainment. It is a 21st century and its time to implement a personal entertainment for each passenger.
Минусы: No personal entertainment.
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8,0
Good will fly again
Плюсы: every thing was good
Минусы: nothing
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8,0
Its a good flight
Плюсы: Every thing was good, in flight entertainment had surprisingly better content
Минусы: nothing
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8,0
Plenty of room on flight.
Плюсы: Crew good, enough room to sleep if necessary. Breakfast good......for an airline! Charge of $30 per luggage is unwarranted.
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8,0
Плюсы: Very friendly staff, very attentive. Comfortable flight and plenty of food and drinks offered.
Минусы: Wifi connection was bad.
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6,6
airline better than airport
Плюсы: Good selection of films. Plane seemed relatively new. Ok kosher meal. Crew was helpful, responsive & friendly.
Минусы: Airports. TLV: Ticket issues at airport and counter person told us which gate to go to. Overhead departure board listed a gate at the far end of a different concourse. 3 minutes after boarding was suppressed to start, after waiting at gate over an hour, with no personnel manning the gate yet and no plane visible, I took the long walk to the gate listed on the board and discovered about half the passengers had been directed there. Where there was a plane. 5 minutes later gate change was announced. In Baku had to go thru security 3 times to transfer.
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3,3
Bad cuatomer service
Плюсы: I liked the food and the price of my tivket
Минусы: Always delay. Lack of ability to speak english. Treating customer differently. 3/4 of my flights had delays. Unconfortable leather seats. 1-800 and IVR has issues and ppl behind the phone dont speak english. Thr rep. In moscow couldnt peint my destination itenary. Just unorganize. I will try not to use this airline again.
источник –
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5,0
Ok travel
Плюсы: The food
Минусы: Not many selection in tv Nd leather seat that is uncofortable cor 14 hr flight. Problem with printing boarding pass and lack of train staff from prespective of customer service and english language
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3,0
Минусы: we were flying from Baku to NYC with 8 month old baby and they refused to provide us with the front row sits that are normally designed for the passengers flying with the baby. Even though nobody claimed those sits, flight attendants asked us to upgrade for 30 USD. Worst experience ever.
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2,0
Минусы: i want to change ticket date no body reply
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5,3
Минусы: I HADE BUSINESS CLASS TICKETS I GT ECONOMIC FOOD ON ALL FLIGHTS
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3,0
Loud and crowded. Can't reserve seats
Плюсы: That I was moved to emergency exit
Минусы: That I could not reserve a seat at any point before check in, that they couldn't change my seat on the connecting flight, that people were very loud and changed places on their own.
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5,0
Got food poisoning
Минусы: Ate th first meal and spent the last few hours of the flight having food poisoning. Horrible
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4,0
Плюсы: I did not like the serivice provided inboard at all no one is smiling and they just want to finish their job and go home
Минусы: I trave 3 times within 3 months and I could not do my memebership either in the airport or online every time I ask in the staff in the to revolve the problem but I do not get the halo I need it now I lost 3 trips with out airmilles record or benift. It is really very bad experience in my life ever.
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3,0
Минусы: this is fucking stupid Company when i already checked in closed in gate in front of my face
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6,0
Good overall
Плюсы: The cost and straight through flight is great
Минусы: The movie selection is very limited and there are no pillows.
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5,6
Okay 5.0
Плюсы: Food was acceptable, drinks were on a stringent basis. Waited for the Flight attendant to give me another round of drink.
Минусы: Never seen Flight attendants so lazy in my flying experience.
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5,6
Плюсы: The flight was werry nice
Минусы: The boarding was a little unconftible
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6,3
There was a sick passenger kid who cried 11 hours
Плюсы: There was a sick passenger kid who cried 11 hours straight From ny to Azerbaijan. Please compensate me. Thank you
источник –
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5,6
Old plane
Плюсы: Crew was very nice but was overworked. Took close to an hour for food service. There was no sound from the arm system. Started with some music then it stop. Seat felt like it needed replacement. Sagged in middle.
источник –
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4,6
Unhelpful Crew
Плюсы: The flight was pretty smooth.
Минусы: The crew was not very helpful or communicative, despite my trying over and over again to ask them for help when my husband was sick.
источник –
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3,6
Uncomfortable Flight
Плюсы: The flight back was relatively smooth.
Минусы: The plane was very tight and uncomfortable. Also, this is a long enough flight that there should be some level of entertainment.
источник –
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2,0
Annoying staff
Плюсы: They didn't server hAlal meal even mentioned it during booking time. They also didn't provide visa or hotel stat Baku during dxb to NYC over 10 hour overlay in Baku. Staff was so arrogant and uncoprative.
Минусы: No hAlal meal even mentioned in air ticket Seats was empty but never allowed to switch If you asked anything they behave like they are doing favors to you
источник –
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2,0
Минусы: No hAlal meal even mentioned in air ticket Seats was empty but never allowed to switch If you asked anything they behave like they are doing favors to you
источник –
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5,0
No individual entertainment
Плюсы: Azal does not have individual entertainment which is a big minus. Other than that , everything is good.
Минусы: Above.
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4,6
Seems like one of the greediest airlines on the pl
Плюсы: Not much
Минусы: $30 charge per luggage piece even on international flights which is outrageous! To top it off, flight attendants can't lose that chronic constipation expression of their faces after boarding is complete... Loosen up guys, it's basic customer service to try to smile once in a while!
источник –
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6,0
No entertainment for 12 hours flight!
Плюсы: The food is pretty good
Минусы: The entertainment system didn't work the entire flight. The window shade didn't work either, so the first few hours we had the sun right in our eyes
источник –
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4,6
Плюсы: 정확한 출발시간. 저렴한 가격.
Минусы: 보딩패스에는 짐 포함이였는데 갈때는 포함. 돌아 올때는 짐값을 내라고 함. 항공사 캐쉬 아줌마 영어 안됨.
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6,0
Airline Never Transfered My Luggage
Минусы: Azerbaijinian Airlines did not transfer my luggage along with the luggage of at least 12 other people on board to the connecting flight from Baku to Tbilisi. Both checkin bags with the majority of my belongings and necessities never arrived. After waiting in the Tbilisi airport, the staff notified us the airline did not fit every checkin bag on the connecting flight, and we would have to return the following night to pick up our belongings. There was no apology or discount on our ticket price for the huge inconvenience. It seemed as though the airline was notorious for doing this.
источник –
Статус рейса
Azerbaijan Airlines — карта маршрутов
Популярные маршруты перелетов
Перелет
Аэропорт вылета
Место назначения
вс
пн
вт
ср
чт
пт
сб
В
П
В
С
Ч
П
С
9103
Баку
GYD
Стамбул
SAW
9225
Баку
GYD
Тбилиси
TBS
9819
Баку
GYD
Москва
VKO
9820
Москва
VKO
Гянджа
KVD
9817
Гянджа
KVD
Москва
VKO
9818
Москва
VKO
Баку
GYD
8075
Баку
GYD
Стамбул
IST
9226
Тбилиси
TBS
Баку
GYD
9104
Стамбул
SAW
Баку
GYD
9006
Тегеран
IKA
Баку
GYD
9005
Баку
GYD
Тегеран
IKA
6303
Баку
GYD
Шарджа
SHJ
9717
Баку
GYD
Минеральные Воды
MRV
9718
Минеральные Воды
MRV
Баку
GYD
9683
Баку
GYD
Киев
IEV
9684
Киев
IEV
Баку
GYD
7
Баку
GYD
Лондон
LHR
8
Лондон
LHR
Баку
GYD
9042
Измир
ADB
Баку
GYD
9041
Баку
GYD
Измир
ADB
120
Эль-Кувейт
KWI
Баку
GYD
9575
Баку
GYD
Казань
KZN
9576
Казань
KZN
Баку
GYD
8683
Баку
GYD
Киев
KBP
851
Москва
DME
Баку
GYD
852
Баку
GYD
Москва
DME
80
Стамбул
IST
Баку
GYD
19
Баку
GYD
Санкт-Петербург
LED
20
Санкт-Петербург
LED
Баку
GYD
122
Гянджа
KVD
Санкт-Петербург
LED
121
Санкт-Петербург
LED
Гянджа
KVD
68
Пекин
PEK
Баку
GYD
12
Дубай
DXB
Баку
GYD
11
Баку
GYD
Дубай
DXB
67
Баку
GYD
Пекин
PEK
4
Анкара
ESB
Баку
GYD
3
Баку
GYD
Анкара
ESB
5010
Женева
GVA
Баку
GYD
5009
Баку
GYD
Женева
GVA
119
Баку
GYD
Эль-Кувейт
KWI
74
Париж
CDG
Баку
GYD
73
Баку
GYD
Париж
CDG
35
Баку
GYD
Милан
MXP
63
Баку
GYD
Берлин
TXL
36
Милан
MXP
Баку
GYD
64
Берлин
TXL
Баку
GYD
101
Баку
GYD
Нью-Йорк
JFK
102
Нью-Йорк
JFK
Баку
GYD
5031
Баку
GYD
Ташкент
TAS
5032
Ташкент
TAS
Баку
GYD
26
Анталья
AYT
Баку
GYD
25
Баку
GYD
Анталья
AYT
Azerbaijan Airlines – популярные аэропорты
- Аэропорт Баку Гейдар Алиев (GYD)
- Аэропорт Москва Внуково (VKO)
- Аэропорт Стамбул Аэропорт им. Ататюрка и другие аэропорты (IST)
- Аэропорт Дубай и другие аэропорты (DXB)
- Аэропорт Стамбул Сабиха Гёкчен (SAW)
- Аэропорт Москва Домодедово (DME)
- Аэропорт Тбилиси (TBS)
- Аэропорт Анкара Эсенбога (ESB)
- Аэропорт Казань (KZN)
- Аэропорт Анталья (AYT)
- Аэропорт Тель-Авив Бен-Гурион (TLV)
- Аэропорт Лондон Хитроу (LHR)
- Аэропорт Киев Жуляны и другие аэропорты (IEV)
- Аэропорт Минеральные Воды (MRV)
- Аэропорт Санкт-Петербург Пулково (LED)
Контакты Azerbaijan Airlines
- J2 Код ИАТА
- +994 12 598 88 80 Позвонить
- azal.az Посетить
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