Плюсы: Very polite
Минусы: It took an hour to get the car, then it was the wrong one.
Плюсы: Great car for value. Clean.
Минусы: Pickup and dropoff hours. Closed at noon. Everyone renting or returning a car shows up just before noon.
Плюсы: Clean, almost new Fiat diesel. Quick Check in and out, no problems at all.
Минусы: Location on a busy street, but hey, it's Italy!