Horrible—never use them

Минусы: The “rental company” operates as one man on a laptop in a coffee shop in the airport as his “office.” He is extremely rude and tried to charge way more (1500 Euro) than it said online. We changed rental company last minute because his services seemed fake and like a scam.

CHEATERS CHEATERS CHEATERS

Минусы: They didn't honor the reservation rate and wanted €1500 Euros plus €127 Euros fee for returning the car at the other location as we reserved! We spoke with the manager in Bucharest, his name is Dragos and met with the local manager, his name is Otoiv Andrei and both told us that this is the rate, take it or leave it and were extremely rude, so of course we didn't take it and ended up taking a taxi. NEVER EVER USE PAYLESS RENT A CAR EVER AGAIN and we will contact headquarters about this experience and report these people

Минусы: I wasn't able to pick up my car because the rental agency was closed on the day I went to pick it up....

The first and the last time

Плюсы: The guy how brought the car was ok, but not necessarily to nice or willing to try to make me feel more comfortable. The car was in good conditions

Минусы: - Nobody picked me up at the airport to drive me to the car - Call Center was awful, not helpful at all, they sent me by taxi to the city center, to the shop, but at that address was nobody. - Had to call at least 15 times for somebody to find the guy that was supposed to meet me at the airport - I think I have now additional 100€ roaming fees - They booked my deposit of 1300 TWICE!

Lack of professionalism from start to finish in Sibiu, Romania

Плюсы: Had to be upgraded to a bigger car. A different agent was much better when I returned the car.

Минусы: 1. Had to be upgraded to a bigger car because the branch does not even have the car size I was offered for rent. I was offered a car two classes lower, then he tried to charge me for what was supposed to be a free upgrade if the rented car class was not available. 2. The rental agent was 40 minutes late to the location, so my travel plans got delayed. 3. The car was dirty, inside and out. 4. The tank was only three quarters full, then I was told that I should bring it back full because I got the free upgrade. 5. The car was about four-five years old, with broken vents (unable to adjust flow or direction), multiple dents in it, dirty, sticky areas from not having been detailed in a while. 6. the most unprofessional car rental agent I have ever had to deal with when I picked up the car (40 minutes late, taking personal phone calls delaying my renting process even more, trying to convince me that I can take a car two classes lower for the same price, trying to convince me to pay for the upgrade that was supposed to be free, pitiful attempt to get a full tank of gas while not providing one for the customer).

Минусы: i didnt get the car that i ordered and instead of it i got a lousy car/