Недавние отзывы
- Все отзывы
- Положительные
- Нейтральные
- Негативные
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10,0
Плюсы: Friendly staff, clean car, ease of pick up and drop off.
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10,0
Smooth and pleasant rental experience
Плюсы: Excellent customer care and we were quick on the road.
Минусы: Paid for the GPS but this was included with the car.
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10,0
Great experience - wish every car rental was like this
Плюсы: Friendly pickup, got upgraded to a new volvo
Минусы: Immediate dropoff, no issues.
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2,0
Минусы: Very bad service. Accuses for damange which I didn't do.
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6,0
Плюсы: Car was comfort and cost saving from fuel consumption point of view.
Минусы: I didn't get enough explanations on how to use the GPS and it took me couple of minutes, while driving to get it working. I have returned the car few min' before 7:00pm and I was told that I can drop the keys at the office but the staff already left and I needed to go to the parking
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8,0
Минусы: It was pricy.
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4,4
Being threatened by the desk guy
Плюсы: I did like the price and the Ford Fiesta.
Минусы: When we picked up the car it took us 40 min. I did book the cars in Kayak.com. They have the the chance of having insurance for 9€/day. And I booked the 2 cars with the Kayak,s Insurance. When we wanted to get theses cars, there was a blond woman that insisted in havin to pay 27€ a car in terms of getting the insurance... otherwise we had to pay over 2000€. She took over 2000€ from my credit card to book 2 Ford Fiesta, but before she had been so rude to me. Telling that I might be robbed, or that she has noting to do with Kayak. She made me feel quite miserable, and she got my nerves. My escursion to Kokenhauf with my family... ruined. After that his partner took like 8 min reviewed each car to see if there was something wrong to charge me when we were back. Like 5h later and 84kms. I really though she was going to come up with something to screw me... because I didn't want to pay daily insurance twice.
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4,0
Минусы: There's no pick up or drop off service if it's needed then we have to pay 50€ which is very disappointing and the cost very expensive if u have your own insurance than you have to pay over 1000€ deposit + other fees I had to pay 27€ for insurance more in order to avoid that deposit money overall very disappointing customer service over the phone very rude ...
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2,0
Horrible!
Минусы: At Centraal Station branch, a woman officer said they couldnt accept my driving license but at the airport the same company's office did !
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7,2
Минусы: Dropped off the dar a few minutes after location closed. Talked to employee on the phone to get instructions. Talked to him in person at the parking lot as he was leaving. The next morning I received a call that I did not return a car. Eventually I was told that they forgot to check in the car which resulted in confusion. It was all resolved at the end but I had a couple of hours when I didn't know how this will turn out.
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2,0
Плюсы: People were friendly.
Минусы: Counter people friendly , but didn't want to honor a quote made to me at the counter. They are in the dent selling business not car rentals. -We went over the car thoroughly after they should us the disc used to measure for damage. I changed my mind about renting from them. They used a disc plate to show how small a nick would be to be counted as damaged. After close scrutiny we found 4 dents that met their criteria that had not been recorded on the cars history sheet. -We also found the right front tire cut and the steel showing. The garage people said "oh" its okay it will be fine. -If we would have taken this car from the garage we would have been dinged for those 4 dents and the tire replacement which in itself was dangerous to be driving on. Very poor....I'll neer rent from them in Europe!
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2,0
~Terrible franchise requirements
Минусы: I didn't rent the car from Enterprise because it looks like they try to sell dents to renters. Anything as small as a pencil head would be charged back as damages. Review the car and found 4 items not included on their scratch and dent review. Also a tire had a gash in it that was not on their auto re iew sheet. The tire was cut to the steel and they said it's okay! That's when I decided to forget renting from Enterprise and went to Hertz.
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10,0
Плюсы: Friendly staff, clean car, ease of pick up and drop off.
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10,0
Smooth and pleasant rental experience
Плюсы: Excellent customer care and we were quick on the road.
Минусы: Paid for the GPS but this was included with the car.
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10,0
Great experience - wish every car rental was like this
Плюсы: Friendly pickup, got upgraded to a new volvo
Минусы: Immediate dropoff, no issues.
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8,0
Минусы: It was pricy.
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7,2
Минусы: Dropped off the dar a few minutes after location closed. Talked to employee on the phone to get instructions. Talked to him in person at the parking lot as he was leaving. The next morning I received a call that I did not return a car. Eventually I was told that they forgot to check in the car which resulted in confusion. It was all resolved at the end but I had a couple of hours when I didn't know how this will turn out.
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2,0
Минусы: Very bad service. Accuses for damange which I didn't do.
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6,0
Плюсы: Car was comfort and cost saving from fuel consumption point of view.
Минусы: I didn't get enough explanations on how to use the GPS and it took me couple of minutes, while driving to get it working. I have returned the car few min' before 7:00pm and I was told that I can drop the keys at the office but the staff already left and I needed to go to the parking
источник –
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4,4
Being threatened by the desk guy
Плюсы: I did like the price and the Ford Fiesta.
Минусы: When we picked up the car it took us 40 min. I did book the cars in Kayak.com. They have the the chance of having insurance for 9€/day. And I booked the 2 cars with the Kayak,s Insurance. When we wanted to get theses cars, there was a blond woman that insisted in havin to pay 27€ a car in terms of getting the insurance... otherwise we had to pay over 2000€. She took over 2000€ from my credit card to book 2 Ford Fiesta, but before she had been so rude to me. Telling that I might be robbed, or that she has noting to do with Kayak. She made me feel quite miserable, and she got my nerves. My escursion to Kokenhauf with my family... ruined. After that his partner took like 8 min reviewed each car to see if there was something wrong to charge me when we were back. Like 5h later and 84kms. I really though she was going to come up with something to screw me... because I didn't want to pay daily insurance twice.
источник –
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4,0
Минусы: There's no pick up or drop off service if it's needed then we have to pay 50€ which is very disappointing and the cost very expensive if u have your own insurance than you have to pay over 1000€ deposit + other fees I had to pay 27€ for insurance more in order to avoid that deposit money overall very disappointing customer service over the phone very rude ...
источник –
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2,0
Horrible!
Минусы: At Centraal Station branch, a woman officer said they couldnt accept my driving license but at the airport the same company's office did !
источник –
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2,0
Плюсы: People were friendly.
Минусы: Counter people friendly , but didn't want to honor a quote made to me at the counter. They are in the dent selling business not car rentals. -We went over the car thoroughly after they should us the disc used to measure for damage. I changed my mind about renting from them. They used a disc plate to show how small a nick would be to be counted as damaged. After close scrutiny we found 4 dents that met their criteria that had not been recorded on the cars history sheet. -We also found the right front tire cut and the steel showing. The garage people said "oh" its okay it will be fine. -If we would have taken this car from the garage we would have been dinged for those 4 dents and the tire replacement which in itself was dangerous to be driving on. Very poor....I'll neer rent from them in Europe!
источник –
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2,0
~Terrible franchise requirements
Минусы: I didn't rent the car from Enterprise because it looks like they try to sell dents to renters. Anything as small as a pencil head would be charged back as damages. Review the car and found 4 items not included on their scratch and dent review. Also a tire had a gash in it that was not on their auto re iew sheet. The tire was cut to the steel and they said it's okay! That's when I decided to forget renting from Enterprise and went to Hertz.
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