Park Plaza Victoria Amsterdam

The location only

1- The staff were not friendly specially the duty manager. 2- I selected rooms with iconic view and bigger size and I paid more to have the iconic view. The hotel gave me rooms with view that has external work! The hotel knows that these rooms are located in the side that has external work and yet they have offered these rooms as iconic view with higher price! 3- rooms were without slippers! I requested for slippers multiple times and the provide it next day! 4- Usually, hotels provide min 2 keys for the room, this hotel provided 1 key! And after asking, they provided the second key! 5- My rooms were located in the 1st floor, and I reserved the rooms from 30 the Dec to 3rd Jan. Amsterdam was very crowded during these days and the rooms were not soundproof! So all street noise was heard very clearly in the room. It was very difficult to sleep. 6- when I requested to change my rooms due to reasons I mention above, the duty manager told me that the hotel is full and they cannot do any thing . They didn’t even offered me a possibility to change it after the new year! When I asked them if I can cancel the reservation, very simply they said contact booking.com since the reservations was through them! Such careless, ignorance shows that guests satisfaction is not in their priority! Only when I said that I will put my feedback and write everything that I faced in this hotel, then ((only)) she offered me (the duty manager) room with better view after the new year , in higher floor but smaller rooms! I refused since I made the payment to get bigger rooms. This was my first stay in Amsterdam, and unfortunately the experience in this hotel was very poooooor. 7- The breakfast was very very limited, but the staff at the breakfast reception were very friendly and very welcoming and having smiley faces