Минусы: Short flight, few amenities.
Минусы: Entertainment system didn’t work poor maintenance.
Минусы: bag left behind
Плюсы: Great airline!
Плюсы: The flight from Windhoek to JoBrg was fast, comfortable and easy. Lots of leg room, very polite service and a meal served.
Минусы: The negatives were that the meal was not really to our liking but that could be personal taste and the boarding at Windhoek was confusing. The plane was a little old looking inside but made up for it in comfort and was very clean. If they improved the other 2 issues I would give them a 5 on all counts. Oh and little entertainment but it was a short flight.
Плюсы: Reasonable price and friendly service.
Плюсы: Nice friendly staff
Минусы: Wasn't allowed to listen to music on my phone despite having it in airplane mode
Super friendly crew
Плюсы: The crew onboard were absolutely fantastic! Super friendly and helpful. One of the flight attendants even brought me a pillow and blanket when he saw me laying down.
Минусы: The long delay in Windhoek without communication from staff about what was going on.
Плюсы: never got to be on the plane since the flight was cancelled without notice nor explanation.
Минусы: No service at all given. I had to organize myself alone!!! Waited 8 hours at he airport without any help. Nowhere to claim, no reimbursement...just nothing.Was transferred on another airline that did not explain anything. Very bad first and last experience
Flight Cancellation - Terrible Service
Плюсы: I was placed in a very nice hotel for the night. Emirates staff very helpful in helping me get on another flight.
Минусы: When I arrived at the airport the next morning on January 1st 2017 to get on another flight, the lady at the OR Tambo Air Namibia ticketing office (her name is Happy) gave me a very hard time. She told me that the staff from the night before should not have put me in a hotel, and that she could not give me another flight. Her reason was that I had booked the flight through a travel agency website and so it was not Air Namibia's responsibility to get me on another flight. When I tried to explain to her why it was she started to yell at me. "Don't tell me how to do my job", she said. As I started to explain again that I paid for the flight and that Air Namibia surely received compensation and would not be out any money by placing me on another flight she told me to "stop arguing" with her. I took my claim to the Emirates counter, very upset from a fight I did not need to have and lack of sleep the past two days of traveling. The Emirates staff called Happy over to explain to her why she should get me on a flight. Happy finally agreed, but by this time the flight was about to leave and I almost missed it. Because of her delay, I had to run through the airport, and my bag did not make it on. When I finally received my luggage a week later, it was broken and torn with the contents spilling out. If Happy had better customer service skills and had helped me instead of giving me a hard time, I would not have had the horrible day that I did and resultant destroyed luggage. In my opinion, she should be fired, and I strongly advise Emirates not to connect flights with this airline (who apparently makes these types of cancellations every year). If a customer service representative from Air Namibia would like more details on this matter please contact me at email@example.com
Small Plane, On Time, Nice FA
Плюсы: I took Air Namibia from Victoria Falls to Windhoek. It was a small plane (3 seats across total) which I don't like too much as you feel every like bit of turbulence. With the exception of take off and landing, it was fine. They served food and free drinks even though it was an hour and forty-five minute flight which surprised me. Overall, I was pleased. There were only 14 passengers and one flight attendant.
Flight was delayed
Плюсы: The state of the art new Walvis Bay terminal. It was spotless.
Минусы: The plane is parked so far from the terminal.
Плюсы: I liked the fact that they served drinks right away. It's nice to sit back and relax. The food was plentiful and good. I was pleasantly surprised.
Минусы: They lost our luggage dispate the fact that this was only 50 minutes flight! Also, we left late, and the process to track down our luggage was terrible! We had to buy extra stuff and no one will reimburse us for this.
It's a same
Плюсы: Friendly workers
Минусы: Serving was unprofessional in a crate, and you can do better with your snacks and kiddy drinks
Disastrous. It left me stranded in Maun for 2 nigh
Плюсы: Nothing. The flight never happened. I missed the start of my tour in Namibia. Finally had to rent a car and driver along with 2 other people and drive for 8 hours to Windhoek.
Минусы: The fact that I got bumped from the flight because the plane was already full then got stranded in Maun for a second night with no prospect of a flight on the 3rd day.
Минусы: My air was broken. The flight was nauseating. The flight attendants were extremely rude. There were drinks and food offered to some passengers but not others. The flight attendants did not speak in English and did not seem to care if anyone understood what they said in Spanish. The plane was old and creepy looking.
Плюсы: No delays. Efficient meal service.
Минусы: Cabin crew could be a bit friendlier. It was easy to check in online, but it's not possible to print a boarding pass, so still had to stand in line at the airport.
Плюсы: Full meal service, even on 1.5hr flight. Smooth take off and landing. Excellent inflight service. Free checked bag.
Минусы: Nothing. Flight was great.
Плюсы: Consistently good friendly service from this airline.
Windhoek to Cape Town on Air Namibia A319
Плюсы: Great Service Modern planes Good food extremely punctual that wonderful Namibian hospitality
Минусы: Nothing was bad. Keep up the good work Air Namibia
Минусы: Would not recommend air Namibia as service is inadequate. The row of seats that we sat on were broken so we were unable to recline our seats during a 10 hour flight. You cannot do online check-in with this airline so you better be check-in in person early to choose your seats. Otherwise they might give you some really ceappy seats.
Delayed in both flight 5 and 2 hours respectevly.
Плюсы: that i finally arrive, alive
Минусы: The rest I will never ever reocmend this airline to anyone ever
Плюсы: Efficient and on time. Food better than air France.
Плюсы: Its very comfortable and the crew efficient and accommodating
Everything but the flying
Плюсы: Pleasantly surprised to find a free checked bag, a meal served on all flights and complimentary beer and wine.
Минусы: The take off and landing on both legs of my journey were the worst I've ever experienced as a regular flyer