Again, lots of space, bug seats, plenty of legroom -served me dinner after I slept through the meal service.
The number of flights available from the west coast US to southeast Asia has been severely reduced to the covid pandemic so flyers do not have all the options as in the past. So I reluctantly flew on JAL despite all the negative reviews [Spoiler: the reviews were correct]. Although I was pleased with the efficiency of the flight, the sincerity of the crew, and the high quality meals, the substandard business class accommodations made the whole flight uncomfortable. The chair was small, cramped, lumpy, and offered little privacy. It by no means compares to business class on China Eastern or Singapore Airlines -- the groups I usually fly. JAL will need to significantly upgrade business class if I consider this flight in the future.
Плюсы: "Crew was very attentive."
Минусы: "Got stuck on a domestic seat layout for international flight. Not enough legroom. Plane older."
Плюсы: "I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!"
Плюсы: "The crew was great and entering and exiting the plane was quick."
Минусы: "The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally."
Минусы: "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
Плюсы: "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
Минусы: "Nothing. The experience for international economy was perfect."
Минусы: "one crew member did not like her job, tossed the food to you, and was not pleasant like all the others."
Плюсы: "The crew was amazing!!"
Минусы: "Nothing! Excellent flight!"
Минусы: "No additional comment"
Плюсы: "Good crews."
Минусы: "Space seats."
Плюсы: "JAL flight crew were excellent and friendly"
Плюсы: "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
Минусы: "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
Плюсы: "Everything was great"
Минусы: "Lower the price"
Плюсы: "Perfect in all aspects. Will use them again for all my flights."
Плюсы: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Плюсы: "New plane, excellent service both on the ground and air. Above average food."
Плюсы: "Able to watch Three Billboards, Darkest Hour, Shape of Water, Wonder, and list goes on and on."
Минусы: "The seats on the 787 were much more crowded than on the 767."
Плюсы: "Courteous and professional flight attendants"
Минусы: "Long gap between meals. At least they could have provided juice or snacks in between meals"
Минусы: "No smiling faces of flight attendants. Service was mediocre; food same"
Плюсы: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
Плюсы: "Direct flught, food is always delicious, crew is very attentive, and the in-flight TV seats have great entertainment."
Плюсы: "The high level of service and attentiveness"
Плюсы: "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
Минусы: "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."
Плюсы: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Минусы: "The flights were everything I expected and more."
Минусы: "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
Плюсы: "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
Минусы: "Missing my last fight straight home because of very slow US Customs...)0"
Плюсы: "Same as above"
Плюсы: "Экипаж вежливый и приветливый. Пилот очень весёлый."
Минусы: "Около часа стояли в очереди на регистрацию на рейс, выполняемый S7. Нужно большее количество стоек регистрации!"
Плюсы: "Clean and nice staff"
Минусы: "Seats separated from my friend for 14hrs."
Плюсы: "Courteous and helpful crew members and I liked the delicious meal served during our flight."
Плюсы: "There was a huge amount of new and classic movies to chose from to pass the time. The crew was friendly and professional. The food was decent. I like the variety of food choices and some of the dishes were delicious (salmon and rice). The seats are pretty comfortable. They aren't great for sleeping in, but the flight was decently quiet and dark for some time. I would recommend bringing a pair of earplugs and a neck pillow."
Минусы: "The bread could be better. I would have the bread be softer and warm. A warm croissant as a substitute would be amazing.The butter could be softer (like margarine) so that way it can actually be spread onto the bread."
Плюсы: "leg space was better than with other companies"
Плюсы: "The Japanese culuture all in all is amazing, the Jap Airlines was no exception. The flight attendants were so nice and beautiful as well."
Минусы: "There wasn't anything I didn't like. I wish USA could be more like them in a business aspect."
Плюсы: "Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy."
Плюсы: "Direct flights from San Diego to Narita. Easy connections for other countries. Good food. Luggage allowance."
Минусы: "Seats are a bit hard and do not recline enough. Would trade legroom for more angle on the seats."
Плюсы: "Staff was great and everything went according to schedule."
Минусы: "The food was bad, but this is my first time having such bad food on JAL."
Плюсы: "The small touches - the hot soup in the middle of the flight was nice and comforting, the crew were exemplary in their hospitality, the seat was easily the most comfortable Economy Class seat I've sat on."
Плюсы: "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
Минусы: "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"
Плюсы: "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
Минусы: "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."
Плюсы: "Boarding is efficient. Crew helpful and willing to please."
Минусы: "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
Плюсы: "The cabin crew were very helpful and the food great. The aircraft was strict on keeping time."
Плюсы: "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."
Минусы: "Some crew members from Hong Kong better make more effort to improve service skills."
Минусы: "Delayed by 30 minutes on 1h flight is just way too much"
Плюсы: "excellent crew, the commander of the ship made a nice soft landing, but for some reason water was dripping from the ceiling ... the flight attendant explained that it was condensation"
Минусы: "Small plane but got us to where we wanted to go"
Плюсы: "Вежливость бортпроводников чистота и комфорт в салоне."
Плюсы: "Чистый салон."
Минусы: "Грубость стюардессы Альбина ."
Плюсы: "Everything was awesome. Thanks a lot nothing"
Плюсы: "The seats were nice."
Минусы: "Having to pay for bags. It was not clear that we had to pay for bags when we purchased the tickets."
Плюсы: "Súper comfortable"
Минусы: "Very efficient. They feed you even on a flight that’s less than 3 hours"
Плюсы: "Yes everything was very well)"
Минусы: "All is good"
Минусы: "Airline charged for baggage even though I already paid for baggage to be included when making a booking on Kayak."
Плюсы: "Новый самолет."
Минусы: "Попросил воды- принесли в бу стакане из под сока. Причем не известноькто пил до этого."
Плюсы: "Долетели, все же"
Минусы: "Задержка рейса - два из двух за неделю. Высадка пассажиров - один автобус был, второй и третий приехали через 15 минут."
Плюсы: "Всё как обычно. Отличный экипаж. В Токио посадки при сильном боковом ветре, но пилоты посадили мягко. Бортпроводники вежливые."
Минусы: "Раньше на этом рейсе был обед, сейчас сендвичи."
Минусы: "I couldn't change seats on line I did prepay the baggage, printed the receipt, when I started checking in, they won,t honor their own reciept, they could not find my prepayment, the call center was no helpful, I had to pay again. The checking in agent placed myself and my wife far from each other, and the plane was half-empty"
Плюсы: "Вежливые стюардессы, вкусный обед, пилот объявлял какие города мы пролетаем."
Минусы: "В самолёт очень долго садили с холодного автобуса."
Плюсы: "Giving aisle seats to the tall people makes sense. Thank you."
Плюсы: "Красивый сти(ьный салон. Достаточно комфортный эконом-класс."
Минусы: "Питание - отвратительное"
Минусы: "Длительная задержка вылета"
Минусы: "Cabin crew rude and unprofessional, they charged me for my baggage , the one I already paid for... total waste of time talking to anyone to get help from anybody from staff , and I believe most of the good reviews it’s a lie we all know how it can be done"
Плюсы: "Food The flight took less time than promised."
Минусы: "Boarding was a bit delayed, but otherwise it was ok. I wish there was more legroom, it was not that bad though."
Плюсы: "В ножках кресел были гнёзда USB для зарядки устройств. Оригинальная подставка для телефона или планшета."
Плюсы: "Nothing good"
Минусы: "Couldn’t even get to the airport, wasn’t given any directions on transit visas. So I missed a wedding I was supposed to be present at."
Плюсы: "Вежливый персонал, своевременный вылет и прилет, достаточно чистый самолет, мягкая посадка."
Минусы: "Потряхивало, говорят что турбулентность. За перевес в 5 кг заплатили 50 евро (достаточно много по 10 евро за кг). Еда не вкусная."
Минусы: "Luggage is to pricey ."
Минусы: "I missed the flight and no flight and no flight for 3 days . I need to cancel thdvtighg on Aug. 6 fromStratopol to Moscow"
Минусы: "1) очередь на паспортном контроле 2) ошибка в дате прохождения контроля 3) задержка с вылетом из Аликанте"
Плюсы: "Good new and clean airplane. Good meal"
Минусы: "Boarding was poor"
Минусы: "They did not let me board they moved me from gate to gate until finally i was able to fly but not to kazan"
Плюсы: "Plane arrived on time with my luggage."
Минусы: "Plane was older. No entertainment but did not care. Seats not ergonomically comfortable. My knees almost touched the seat in front of me. I’m 5’6”. Even worse when seat is reclined. Forget about trying to exit to the aisle when this happens."
Плюсы: "Good and organized airline"
Минусы: "I had paid for 4 pieces of luggage when I bought the tickets online, but the airline did not have a record of this, because Kiwi.com failed to send them the money. So I had to pay for my luggage twice! Crazy and ridiculous customer service... last time I will use both S7 and Kiwi..."
Плюсы: "The attendants were Very Gracious"
Плюсы: "Everything was smooth and on time"
Минусы: "Price was too high but I waited til the last minute"
Плюсы: "On time arrival in Moscow"
Минусы: "Didn’t like boarding up a ramp in the mid day heat"
Плюсы: "Plane was new, crew pleasant and flight easy"
Минусы: "Задержали самолет нв 1 час, объяснив что он из другого места не успел прилететь. Чартер какой-то, а не регулярный рейс"
Плюсы: "Everything was fast."
Минусы: "The plane was a bit cramped."
Плюсы: "Good service, organized, really good food, comfortable seats."
Минусы: "Bad baggage policy. No entertainment."
Минусы: "Замена места с 3А на 11А сотрудником при посадке, без извинений. Я специально купила билет с возможностью выбора места, в он-лайн регистрации я выбрала 3А. По какой причине меня без моей на то воли при посадке пересадили на место 11А, без пояснений и извинений? Нет никакого более желание летать на рейсах S7!"
Плюсы: "Рейс гонконг-владивосток. Вылет по расписанию, прилетели даже раньше запланированного. Взлет и посадка достойные. Плюс пилотам."
Минусы: "Пледы выдаются по требованию,а не лежат на креслах, как в других авиакомпаниях. Из развлечений только поход в туалет. Что все пассажиры и проделывали бесконечно весь полет, при этом нещадно громыхая дверями. Научите стюардесс нормально улыбаться!"
Минусы: "There was no S7 rep in Berlin Tegel airport and the agents in Frankfurt did not respond. So my son had to call us in the US to take care of the problem. We got hold of the agent through a US number, but no solution was offered other than simply buying a new ticket for a not so good price. I ended up getting no credit whatsoever and buying a new ticket on Finnair because the S7 offered a new ticket for two days later than the day on which they described event took place."
Минусы: "Семьи с маленькими детьми стоят в общей очереди. Им никто никак не помогает."
Плюсы: "The flight was smooth, and the flight attendants were hardworking and attentive."
Минусы: "The meals smelled so bad when the trolley went past that I actually thought it was a problem with the toilets. A roll, a slice of brown bread, no butter, a packet of ketchup, and a yellow jelly/jello with tiny pieces of canned pineapple suspended. The main course featured rice that somehow managed to be dry and overcooked at the same time, and a flavorless chicken patty. Our flight was nearly four hours late taking off, because the incoming flight required a replacement aircraft. We were promised a complimentary drink that never appeared. No entertainment on a four-hour flight, which is standard."
Минусы: "Бортпроводница очень тихо читала сообщение вначале."
Плюсы: "вежливость, хорошее расстояние между креслами, давали пледы, еду, напитки"
Минусы: "Командир не назвал свое имя, стюарды ходили с напитками и едой весь полет, потом сразу закрыли туалеты, а мы не могли приземлиться около часа из-за погодных условий. Надо как-то компактнее носить еду и напитки, а не весь полет."
Плюсы: "All on time as expected"
Минусы: "Could not check in online for utair"