Минусы: "Was perfect"
Минусы: "This was the worst airline I have flown with. I booked my tickets last minute, it was for me and my 4 month old son. I had 3 suitcases a stroller and 2 carryons. I had paid for the suitcases, but because I was traveling alone I went there with my husband and he politely asked if they could please take the carryons on the plane because she can’t carry everything by herself. The manager came out and said that we have to pay. I said I already paid extra for my suitcases please help us because my wife is carrying our son, the diaper bag and 2 carryons. He was rude stating that we have to pay each carryon. We didn’t have the extra money and my wife took everything with her. If that’s how Turkish Airline treats their customers, they shouldn’t be operating. It was the last time I use this airline. No dignity or humanity, it’s all only about the money. And when I took the stroller with my son. They made me package the stroller by myself looking that I had my son on me crying and when I asked for help they said that they can’t help me... unbelievable... they see me with 2 carryons a stroller and a baby and they can’t help me."
Плюсы: "All was really good"
Минусы: "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."
Плюсы: "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
Минусы: "There was nothing really to dislike here."
Плюсы: "I love the food❤️"
Минусы: "2 hours delayed"
Плюсы: "Leg room was OK"
Минусы: "No alcohol service, cabin lights not dimmed seeing it was a late night flight."
Плюсы: "эта вам не бюджетные душегубки. И покормят, и места для ног побольше ..."
Минусы: "Побалтывало, но притензии к погоде :)"
Плюсы: "Excellent service. Very tasty food."
Минусы: "Too many voice announcements, interfering with the entertainments system."
Плюсы: "Food and service in business class were splendid."
Минусы: "Absolutely nothing!"
Плюсы: "The service"
Минусы: "No entertainment. Late boarding."
Плюсы: "Everything ok."
Плюсы: "Food as per.always was.great and choice of entertainment also good."
Минусы: "Bording was delayed because of inbound flight delays."
Плюсы: "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."
Плюсы: "Еда, как всегда супер"
Минусы: "1. Было очень холодно 2. Платные места повышенной комфортности, оказались некомфортными, потому что всё время туда сюда ходил экипаж и невозможно было спать."
Плюсы: "Crew was very kind"
Минусы: "Food was terrible. Far from what usually TK is expected to offer on an short international flight"
Минусы: "Movies are not very new, i was asked to clear security again at istanbul gate after going to bathroom but i guess that makes me feel safe even though was inconvenient"
Минусы: "Питание - ешь чего дадут. И нне вкусно."
Плюсы: "Nothing much to shout about this flight. It got there safely?"
Минусы: "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."
Минусы: "В связи с задержкой в аэропорту вылета мы не успели на пересадочный рейс. Авиакомпания предложила места в самом конце самолета на рейс через 9 часов. Ни upgrade, ни нормального размещения, только скудные ваучеры на питание. Замечу что задержка рейса целиком и полностью была на совести авиакомпании."
Плюсы: "The food was quite good"
Минусы: "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."
Плюсы: "Очень комфортное размещение - расстояние между креслами на порядок лучше, чем у аэрофлота. Питание понравилось - вкусно и большой выбор напитков - даже домашний лимонад предлагали (!) Я сидел рядом с отсеком проводников - когда кофе заваривали - аромат потрясающий по салону поплыл. Для самолетной кухни очень достойно. Видеосистема отличная - экран крупный, изображение качественное, наушники удобные. Фильмы, правда, только на турецком и английском. Посадка в Тайване была очень мягкая."
Минусы: "Полет долгий и, видимо, проводники подустали. Напитками, не очень часто баловали. Придираюсь :)"
Плюсы: "рейс задержали на 20 мин, но в Стамбул прибыли по расписанию. Удобно сидеть, отличное питание, приветливые бортпроводницы."
Минусы: "все было хорошо"
Плюсы: "Infinitely superior to BA on the London to Istanbul route , in economy but especially so in business. Great entertainment whilst BA have non. Also full service meals in economy whereas BA make you pay on boatd"
Плюсы: "Overall it was ok. I enjoyed the leg space."
Минусы: "I suppose it's just a matter of different manners"
Плюсы: "kayak was poop for help for me."
Минусы: "The flight from BTV to JKF was cancelled day of departure, within a mere 4 hours of take-off. I only received an email.... This, in turn, caused a domino effect for the remainder of my flights and travel plans. I had to PURCHASE brand new tickets and go through a refunding debacle, not through Kayak but another third party whom actually held the tickets. FIASCO is the word! Kayak did not even recognize the cancellation and continued to try and check me in to flights i was not on. Such a headache.. I will not be using this service in the future"
Плюсы: "Кормят неплохо, как для самолета. Хороший выбор напитков. Чай заварен по-турецки, а не из пакетиков. И самолеты у них все достаточно новые. С развлекательным центром на каждом сиденье. Фильмы, музыка, игры. Но русский язык только в меню :) Фильмы все на турецком и английском."
Минусы: "Гейты 300-312, с которых идет посадка на Тбилиси – как колхозное поле. Просто все и всё на куче: очереди на посадку в перемешку с креслами для ожидания, магазинами. Внятных проходов просто нет. При этом 200-е и 700-е гейты у них очень удобно оборудованы. По расписанию посадка не началась. Вместо начала посадки один из сотрудников начал ходить среди толпы пассажиров и сверять паспорта с посадочными. Если все ок, то ставил штампик на посадочный. Приятно, конечно, что позаботились об экономии времени на проверку. Но организация процесса шокирует :) В самолете поддерживали температуру холодильника. Попросил стюардессу добавить тепла - покивала и поулыбалась, но теплее не стало. Реально пришлось в верхней одежде сидеть."
Минусы: "В салоне была жара, градусов 28. При этом рейс полностью загружен. Легко представить набор запахов через полчаса. На следующем рейсе это компенсировали - летели как в холодильнике :)"
Плюсы: "Все организованно на хорошем уровне, без задержек, хорошее питание, дружелюбный и отзывчивый персонал."
Плюсы: "Рейс был без задержек, самолет не самый новый, но все понравилось. Питание отличное."
Минусы: "Бортпроводники были не оч. улыбчивыми, но хамства не было"
Плюсы: "The flight was on time"
Минусы: "The boarding process was not orderly"
Плюсы: "Excellent customer service, crew always helpful and glad to please."
Минусы: "Atatürk airport link too confusing and decreased my flight experience"
Плюсы: "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."
Минусы: "The 2 flights were delayed, I went to my work late Both bags were broken"
Плюсы: "The food is great and so is the entertainment system."
Минусы: "Unfortunately the aircon didn't work properly before takeoff in Singapore. The plane only cooled down when it was in the air."
Минусы: "I had my flight from London to Istanbul delayed and because I had connection flight in Istanbul to Russia they had to change my flight for the next day . That ruined my whole holidays and I had to go all the way home from Gatwick airport and next morning going again to Heathrow airport. No transfer or taxi was provided and No single apology from the staff or company . Very disappointed with Turkish airlines !"
Плюсы: "The counter in Kuwait was very kindly with my because I have disabled boy"
Минусы: "The passport office was very rood with us as we famliy not allowed us to pass and he just allowed the disabled boy with other one only"
Плюсы: "Short flight-everything fine. Great plane."
Минусы: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."
Минусы: "They lost one of our bags."
Плюсы: "I was upgraded to buisnes class :)"
Минусы: "Every thing was ok"
Плюсы: "Start from online checking, baggage dropped and boarding flight is a hidden tradition of high class hospitality experience. My first time ever to use Turkish airlines succeeded my expectations. food is great, the onboard seat is comfortable and the crews they're wonderful."
Минусы: "Quietness and simplicity looks of high quality of crews presentation is a high class professional experience."
Плюсы: "Crew members were nice People were good at check in as well"
Минусы: "It was ok but room to improve everywhere It's matter of process where it may help to choose international standards rather than follow ones preferences"
Плюсы: "I liked the food , I also liked the tv we had in our chairs for us to watch movies"
Минусы: "A lot of announcements, when they could've just done all of them at once"
Плюсы: "Entertainment System, Food"
Минусы: "Leg Space, Airplane Space, Staff, 1 Hour Delay for no reason"
Плюсы: "Everything, it's just straightforward and good, the only thing I don't like it's no direct flights from my local airport, but if I have to go via Istanbul then Turkish airlines it's my preferred carrier."
Плюсы: "I didn’t even catch this flight - the connection time was impossible causing unnecessary stress!!! Just don’t sell this ticket which such a tight connection."
Минусы: "Don’t sell an unrealistic connection time"
Плюсы: "Отличный экипаж!)"
Минусы: "The ife screen was extremely slow and unresponsive."
Плюсы: "Cabin crew were great."
Минусы: "Was almost impossible to make this connection. Honestly I probably should’ve been moved to yet another later flight. Ground crew said my bag had made it on board, so i waited and waited but it never showed up in Kraków. Lost luggage team was helpful and told me it didn’t make the flight - it was on the next one. Hopefully it gets delivered soon but it will be difficult bc my air bnb has no buzzer"
Плюсы: "Comfortable seating, good food served by this airline"
Минусы: "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"
Минусы: "Delay was 4 hours. All time we spent in aircraft"
Минусы: "Im tall and couldn’t affort the better spaced seats so I was pretty cramped on most flights and I paid over $200 to even get those, just so my wife and I could sit together."
Минусы: "too many unruly kids"
Плюсы: "Lufthansa как всегда на высоте, вежливый персонал как при регистрации и посадке, так и в самом самолете. Прекрасное питание, подарки детям при посадке в самолет."
Плюсы: "Better food than on flights I've been on originating in Germany."
Минусы: "My seat was assigned to someone else and I paid for an upgrade but got a center seat with less legroom than what I paid for"
Плюсы: "Crew was very nice and attent ive"
Минусы: "Delay cause sings uS to miSs oUr fliGh? ENT.ert.ainmrt wasn't good eitHer and way to cramped even for coach on that long of a fligh"
Минусы: "Boarding process was a bit unorganized"
Плюсы: "Excellent service and food"
Плюсы: "Nicest guy at the check- in in Moscow OK boarding"
Минусы: "Apart from the fact that this flight never goes to the gate and its always a bus that gets you there? This time they decided to check our passports and since we are not at the gate like normal people it has to be on the plane So you can imagine how slow it went I had a connecting flight... Luckily this time customs check up was very quiet"
Минусы: "Crew doesn't care, do absolute minimum Not helping with luggage, smiling and ignoring Not enough to drinks When the drink cart passed our row I pushed Call crew button No one even came!! When I asked for a diet coke stewardess showed me leftovers of sprite probably fished out of the garbage and said that's all they have left Really?! Not to mention that I have paid extra for choosing my sit and ended up sitting in the back in the worst sit with least possible legroom Thank you Lufthansa"
Плюсы: "The crew was friendly."
Минусы: "We were a little late with boarding. I prefer Lufthansa for travel, but I can think of a ton more, easy to serve, more healthy and delicious menu items. The food smells good, usually, but it isn't that great. The chicken I had was fine, but the side dish (sweet potatoes) wasn't good. The salad had too much radicchio, the soft cheese was too rubbery to cut (spilled my water doing so), the cake wasn't up to German reputation. Also, one flight attendant, got her own suitcase down, at least 5 times, stretching directly above me, with her jacket in my face and never apologizing. My seat wouldn't recline, nor could other peoples. This is why I paid to choose my seat, so I could sleep, more easily but I sat upright the whole time."
Минусы: "We booked our plane reservations through Kayak . My sister booked my reservation along with hers at the same time. Kayak put us on different planes at different times on our return flight back to the USA. I had assumed we were flying together ( sisters with the same last names), so I showed up at the airport to find out that I had missed my first flight. I already had a boarding pass for the next flight, but Kayak had canceled me and booked someone else in my seat. No more seats in economy and I had to pay $1750. Euros for another ticket. Why would 2 passengers flying together and booking together be put on different planes and different times. We will NEVER use Kayak again!7"
Минусы: "всегда раздражает процедура посадки, потому что невоспитанные люди лезут вперед В этот раз сотрудники попытались немного распределить пассажиров перед посадкой, чтобы был порядок За что им огромная благодарность. Наверно же есть какая то система типа раздельных очередей под плакатами с названиями рядов или еще что то.. ну иначе прям очень неприятная процедура посадки. Или посадка по очереди с кона самолета. Сами представляете, что это - зависнуть в проходе в ожидании нерасторопного пассажира, который не спеша запихивает багаж и достает свои вещи - все стоят, ждут пока он усядется... А вообще спасибо: летать, как правило приятно А! Франкфурт- Москва не очень приятно стюардессы , в отличие от Орландо-Франкфурт , прям не очень."
Минусы: "Business class - not enough Space for legs. Took hand lagage during boarding for check in , because of the weight. Rules are Rules, but for business class can give some tolerance. Near to my seat two suitcases were put on the floor..."
Минусы: "К сожалению, оба раза, когда самолет вылетал из Франкфурта. вылет задерживался на значительное время: на 2 часа вылет Франкфурт-Лос-Анджелес 22.12.2017 и на 40 минут задержался вылет рейса Франкурт-СПб 13.01.2018"
Плюсы: "Excellent flight attendant in charge of us."
Минусы: "The galley where the snacks were looked more like a very dirty restaurant kitchen. It was absolutely gross with dirty forks, dirty glasses, overall grimy and dirty."
Минусы: "There was a 3 hour delay."
Минусы: "The flight attendant did not give me any meal and there were ppl seating in my row who got. SHE completely ignored me"
Плюсы: "On time and professional boarding. Comfortable flight and friendly flight attendants."
Минусы: "Nothing to say."
Плюсы: "Хороший сервис во время полета"
Минусы: "Плохая организация регистрации на рейс ( и это при электронной регистрации). Хамство сотрудников в аэропорту Денвера. Потеря багажа. Задержка вылета на 3 часа"
Плюсы: "Обслуживание в самолете - хорошее. Профессиональные стюарды. Все время улыбаются, доброжелательно отвечают на все вопросы. Питание в 10 часовом рейсе было замечательным. все быстро раздавали и убирали. Еда была вкусной. Пилоты тоже очень профессиональные рейс прошел без толчков. спокойно . Спать было комфортно. Никаких очередей в туалет не было. В самолете все было замечательно."
Минусы: "Сотрудники в аэропортах. На регистрацию в аэропорт Денвера мы приехали за три часа. На паспортный контроль попали за 30 минут!!!! Очередь огромная, сотрудники бегают от стойки к стойке. Разговаривают очень грубо, что само по себе для Америки непривычно. Одного пассажира обслуживают в среднем 20 минут(!!!) То забирают багаж, то возвращают багаж - отвлекаются на возврат сразу все. Рейс задержали на полтора часа. Об этом мы узнали на стойке регистрации. На стыковочный рейс мы опоздали, поэтому попросили сотрудников сразу определить наши дальнейшие действия. Парень на стойке очень в грубой форме сказал - прилетите в Мюнхен, там подойдете в сервис. Когда прилетели в Мюнхен оказалось, что сервис не работает. Бегали по всему аэропорту. Потом подождали на одном из рейсов Люфтганзы не закончилась регистрация. Попросили сотрудника ( по английски не говорит, только по немецки!!!!) решить наш вопрос. Она с кем-то созвонилась нас отправили на другой рейс в другой терминал на поезде и автобусе (Просили ведь сопровождение в Денвере- нам грубо отказали). В итоге багаж - потеряли. Отправили во Франкфурт вместо Москвы!!! Багаж ждали три дня."
Плюсы: "Crew were efficient and pleasant"
Минусы: "Seats are uncomfortable"
Минусы: "Nothung that i can think of"
Плюсы: "I am so angry and annoyed with Kayak! You are thefts and lyers! I got the tickets from your site where NOWHERE were mentioned « no laggage included ! At my suprrise we had to pay extra money to check in our laggage. I will never again will book thru your site and will always tell everyone how dishonest are you are. Your telephone support staff is unsupportable ! The best to get tickets directly through the flying company, their sites are honest and correct!"
Минусы: "I hate KAYAK since they are dishonest and not reliable ! Never again.I have nothing against LUFTHANSA !!!"
Плюсы: "Everything was fantastic! And that is hard to say about air travel theses days. I will definitely fly Lufthansa again."
Плюсы: "Flight and land was smooth."
Плюсы: "The in flight crew was great"
Минусы: "I arrived a bit late to the airport. 5:15pm for a 6:05p for an international flight. I realize It is very late. I was delayed by donald trump protestors blocking the highway (not your fault). Dulles was a ghost town ( abnormally slow). All I had was carry-on. They said they closed the flight. They quoted me at $1800 for a one way ticket directly from Lufthansa. The original round trip was $900. I declined, sat down for 15 min booked another Lufthansa flight online for $800, checked in and was through security by 5:50. Just in time for my original flights last call. I could have made it easily. Boooo Lufthansa booo."
Плюсы: "Same as above."
Минусы: "Same as above."
Плюсы: "Great crew, good humor and helpful!"
Минусы: "Could have had more beverages served. But to many kids crying & screaming (not crews fault)"
Минусы: "No complaints"
Плюсы: "Вкусно кормили."
Минусы: "Рейс задержали почти на час. Медленное обслуживание, трудно попасть в единственный туалет в конце самолёта."
Плюсы: "В целом все очень понравилось."
Минусы: "Не очень удобные кресла в эконом классе, слишком близко друг к другу, глаза близко к экрану и голова почему-то неестественно наклоняется вперёд."
Минусы: "Will newer agan fly business with Lufthansa!! It's not business at all just regular econom seats with short leg room and casual service. They should be sorry for that kind of business!!"
Плюсы: "I enjoyed the meal service, drinks and entertainment."
Минусы: "My final leg of the trip was delayed by 3 hours, making us sit on the plane. I missed my connection in Minneapolis. Not happy because the airline did nothing to help me get home."
Плюсы: "The crew and plane were excellent and being served both food and beverages were nice."
Минусы: "The seats were uncomfortable and legroom was poor."
Плюсы: "Staff was friendly and attentive"
Минусы: "First of all, the boarding took an hour longer than it should have been so we all sat in the plane dripping with sweat, because it was 100 degrees in Houston and the plane didn't have A/C on until we took off. Food was not good, some mysterious meat they called beef stew and veggies with strange texture. We ended up drinking more since the food was bad. The entertainment choices were OK but the equipment was a bit ancient, my husband's screen ( we sat in the front where screen pulled out of the seat) was broken and was held by a duct tape(???!!!) The seats are small, I have flown with other companies on transatlantic flights and their seats are bigger and more comfortable in economy class."
Плюсы: "Entertainment and food were good."
Плюсы: "Selection of wine"
Минусы: "The flight was delayed from Washington DC and from Frankfurt"
Плюсы: "Clean, friendly environment, friendly staff."
Минусы: "Little space. No wifi. The food was from a Russian vendor, which is good, except the bread rolls where puffy and from the freezer. I don't think it was butter, more like margarine."
Плюсы: "Timing, entertainment options."
Минусы: "Unability to check in with 2nd passport instead of visa. Also, No sits selection available if you have 2 passports to travel. Baggage was lost."
Минусы: "Delays in Nice led to a narrow window for connection. More than ten people were left behind - doors practically closed in our faces - and Lufthansa was wholly unhelpful in rescheduling flights. Lines to speak with agents were absurd and then attendants had to take breaks instead of resolve issues. There were no solutions offered, only poor communication and an unwillingness to accommodate a significant number of customers who were inconvenienced. Finally, a "random inspection" led to a handful of passengers being surveyed by the German local police. Interestingly, a number of us were Hispanic Americans. The whole experience was extremely negative."
Плюсы: "The pilots were very good as always"
Минусы: "1 there was a baby screaming for about 5 hours next to me and the crew didn't do anything to help calm him down. I couldn't sleep or watch tv, neither my neighbors. Food: they served food without any drinks. I had to wait starting eating for another 10 min when they served water. Entertainment: there is no Russian language as an option."
Минусы: "Allow business passenger to use front bathroom."
Плюсы: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Минусы: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Плюсы: "Overall a nice and good flight"
Минусы: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Плюсы: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Минусы: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Плюсы: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Минусы: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Плюсы: "Everything perfect and arrive to destination on perfect time."
Минусы: "All positive."
Плюсы: "Food was great, enjoyed watching videos, staff very profession and friendly."
Минусы: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Плюсы: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Минусы: "Not being to help on the ground in Copenhagen with delta issues"
Минусы: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Минусы: "Fix the damn KIOSKS at Vienna!"
Плюсы: "Very friendly crew and on time with no problems."
Плюсы: "Crew was helpful and food was very good"
Минусы: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Минусы: "Staff rude and short"
Плюсы: "The seat was a little uncomfortable but the crew were amazing."
Плюсы: "The friendliness of the crew"
Плюсы: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Минусы: "Boarding was very slow."
Плюсы: "The crew was amazing and the food was great."
Минусы: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Плюсы: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Плюсы: "The crew were amazing and the flight was very smooth."
Минусы: "Keep up the good work"
Минусы: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Плюсы: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Минусы: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Минусы: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Минусы: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Плюсы: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Минусы: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Плюсы: "Excellent very good"
Минусы: "Everting so good ex"
Минусы: "Bit cramped for space"
Плюсы: "The food service was good and the flight attendants were friendly."
Минусы: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Минусы: "At some point the luggage was lost. here."
Минусы: "Задержали вылет почти на час."
Плюсы: "The cabin crew were pretty good. That's about all that was good."
Минусы: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Плюсы: "Улыбчивый персонал, средне-хороший самолет. Пилоты, адекватные."
Минусы: "Кресла, не очень удобные. Питание, не соответствует статусу авиакомпании. Нет никаких разъемов или развлечений на самолете."
Минусы: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Плюсы: "Crew was very helpful.food"
Минусы: "Food was not upto the mark."
Плюсы: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Минусы: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Плюсы: "The included snacks and the seats."
Минусы: "old plane, tight and uncomfortable"
Плюсы: "Very little if any."
Минусы: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Плюсы: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Минусы: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Плюсы: "Great food"
Минусы: "Sears we're toooo small"
Плюсы: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Минусы: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Плюсы: "Jet airways flight till mumbai"
Минусы: "Poor legspace in Klm flight till Amsterdam"
Плюсы: "Вежливый экипаж Достаточно места между рядами Наличие в фильмотеке фильмов на русском языке"
Минусы: "Отсутствовал USB для подзарядки"
Плюсы: "Удобные кресла, достаточно места для ног В наличии розетка и USB"
Минусы: "Экипаж посчитал, что будить меня для приема пищи не следует Проснулся когда все уже доедали и свою порцию получить так и не удалось. Был максимально голоден"
Плюсы: "Crew was friendly, and the food was better than the usual KLM fare."
Минусы: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Плюсы: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Минусы: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Плюсы: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Плюсы: "Food and drink service"
Минусы: "Boarding pass facility"
Плюсы: "The crew was amazing indeed. Very polite and attentive. Hot food items were good. I like the slippers and the cover for eyes (to allow you to sleep) that the company offers. Audiobook selection was reasonable too (classics in 3 languages)."
Минусы: "It was a 10-hour flight, and by the end of it, the restrooms were not as clean (even though the crew tried to maintain them). This is typical for these long flights - no solution."
Плюсы: "The bottom seat of the pocket is uncomfortable outdated. The distance between the chairs Too crowded"
Минусы: "The food"
Минусы: "They left late causing a missed connection abroad. They wouldn't hold the flight for an hour for the benefit of the 25 passengers."
Плюсы: "Хороший экипаж: слаженная работа и предупредительная забота. Мягкая незаметная посадка."
Минусы: "Не менее 1 часа просидели в самолёте из-за очереди на ВПП (проблема аэропорта), но экипаж предупредил сразу + работал кондиционер, так что было не критично + в полёте частично наверстали время задержки. Спасибо экипажу!"
Плюсы: "Pretty comfortable seats, nice to have blanket/pillow/eye mask/earplugs for overnight flight. Good entertainment choices."
Минусы: "Boarding was terrible - the terminal is overcrowded, and people are crammed at the bottom of an escalator which is extremely dangerous. We needed to take a bus to the plane which is very unusual for an international flight."
Минусы: "Add entertainment Seat comfort"
Плюсы: "Как всегда прекрасный экипаж. Спасибо."
Минусы: "Очень маленькое расстояние между креслами, Прямо издевательство! Булка в сандвиче была слегка резиновая. С круасановой основой сандвич вкуснее."
Плюсы: "Вкусный сандвич из круассана"
Минусы: "Не работала розетка USB весь полет, не смог зарядить телефон"
Плюсы: "Отличный пилот и хорошие бортпроводники."
Минусы: "Отсутствие возможности пользованием приложения Аэрофлот, не очень приятная история. Питание к сожаление ниже среднего."
Плюсы: "Экипаж великолепен"
Минусы: "Летели в облёт Пакистана, полёт вместо 6 часов занял 9. Рейс задержали на 1,5 часа"
Плюсы: "couple years later, still talk about the wonderful trip i took. super easy flight and also comfy!4"
Минусы: "Задержка на 6 часов."
Минусы: "Уровень обслуживания, и стюардесс в эконом классе упал в последнее время. И вообще экономить стали на всём, вино перестали предлагать. На стюардессах видимо тоже экономят в компании... и в итоге на пассажирах конечно."
Плюсы: "Хороший перелёт. Стюардессы предупредительные и внимательные."
Минусы: "багаж получил на следующий день"
Плюсы: "New plane, great service. Free food and coffee/tea/water on short 1 hour flight. Free 1 piece luggage allowance. Overall excellent experience"
Плюсы: "Entertainment,seats and overall experience"
Минусы: "Food was terrible"
Минусы: "Задержка рейса, при том, что другие рейсы вылетели в Иркутск без задержек. Как результат опоздал на свой следующий рейс"
Плюсы: "Понравилось всё!"
Минусы: "Очень небольшие расстояния между рядами. При росте 190 см это ужас."
Плюсы: "Самолёт долетел"
Минусы: "Стюардесса 3 (три) раза пыталась налить воду в грязные стаканы. При просьбе дать чистый стакан сказала "а чё, это же чаем испачкано". Пока я не рявкнула мне пытались выдать воду в грязном стакане. При просьбе дать плед (в салоне было очень холодно) мне сказали "сначала младенцам", но потом Стюарт просто обо мне забыл. Еда не аэрофлотовская, а 2 ужасные печеньки. Ну и для кучи мне с соседями не повезло, они считали что все должны помочь нести их сумки, потому что "у нас так много багажа". При посадке пришлось ругаться с пассажиром спереди, потому что ему хотелось садиться с откинутым назад сиденьем (Стюартам было наплевать)"
Плюсы: "В целом все неплохо, но..."
Минусы: "Места в 737 мало очень. Лучше на ssj100 лететь."
Минусы: "You never confirmed and in fact showed it as not booked!!!!!!"
Минусы: "Multimedia system did not work (no movies). Worst food. You have to paid for tomato juice and cola zero. ===== Авиакомпания «Россия» решила поиграть в дискаунтера. Еда - Три вида хлеба, нерушимый плавленный сырок и немного горячего. Томатный сок - платно (!). Кола зеро - платно (!). Апельсиновый сок и сладкая кола бесплатно. Ударим углеводами по обездвиженной тушке. Мультимедиа система есть, фильмов нет (!). Всё сами, всё с собой. Мне не жалко денег. Мне кажется правильно объявлять правила игры. У «Победы» все честно. А тут - ощущение обнищавшей компании. В общем, я теперь ими полечу только по крайней нужде. А вы - если что планируйте все с собой брать."
Минусы: "Все началось с аэропорта. ВСЕ авиакомпании регистрировали автоматически - подходишь к автомату, вводишь номер брони, тебе распечатывают посадочный и ленту на багаж. Все, кроме Аэрофлота. В аэрофлоте все по старому. И всего 2 стойки регистрации. Очередь - на час!!! И это была ЕДИНСТВЕННАЯ очередь во всем аэропорту. На борту еще хуже. Мы специально зарезервировали место у окна. Так вот, окна не было. Вообще. Глухая стена. В первый рас такое вижу. Полет испорчен :(("
Минусы: "Nuevamente malo el tiempo de check in. Nos dijeron que no podían chequearlos porque el vuelo era más tarde. Luego otra persona dijo que ya se podía y la siguiente que no. Una desorganización total"
Минусы: "7 часов лету. Кормят 1 раз, примерно через час после взлета. А потом за 6 часов только воду предлагали. Раньше (несколько лет назад) кормили на рейсах в 6 часов и более 2 раза. Хоть-бы чай с бутербродом дали."
Плюсы: "Don’t dare travel as two people and hope to seat together . You cant pick your seats during check in, they pick for you ... SMH"
Минусы: "Я не ем мясо. Кратное количество раз отмечал в Аэрофлоте при покупке билетов, в Аэрофлот бонусе этот момент. Но компания игнорирует мои предпочтения и упрямо приносит мне мясо. Кроме того, люди прилетают из жаркой страны в прохладную Россию. Они чаще всего одеты не по погоде. Аэрофлот постоянно такие самолёты отставляет к лесу, потом все пассажиры долго мёрзнут в автобусе, долго едут через всё взлётное поле, а потом так же долго ждут багаж. - Сказочный русский маразм! Как раз в этот же день летел лоукостером Меридиана. Уровень примерно такой же. Только там нас к трапу подвезли. Аэрофлот экономит не на тех вещах. Ошибочный менеджмент. Отстойная зажравшаяся дешевая компашка. Стыдно."
Минусы: "Багаж не прилетел..........!...................."
Плюсы: "Good aircraft. Nice flight with professional crew. No delays."
Минусы: "Poor snack (one sandwich and mineral water only)"
Плюсы: "Plane, level of service"
Минусы: "Passport control at the UK border"
Минусы: "Не было ничего, что не понравилось"
Плюсы: "I liked nothing.My Whats Up was not working since I did not have Russian Sim card...so not only I failed to call my family but to read news ..."
Минусы: "Poor organized Moscow airoport with such long lines where you have to go different floors and different sides and you have just 60 min....plus the bus that delivered us fron the plane smells horrible."
Минусы: "К самолету подавался автобус, а не рукав."
Плюсы: "Новый самолет, багаж включен"
Плюсы: "Plenty of helpful staff onboard"
Плюсы: "it was fine"
Минусы: "charged me 100 euros and made me check in my carry on that they let me bring with no issues on the same flight there AND it was a half empty flight. 1cm off and 100 euro robbery. Avoid them if you can."
Минусы: "Такое впечатление, что самолет раньше самолет эксплуатировался на китайском рынке - между сидениями очень мало места"
Минусы: "Долгое ожидание багажа."
Минусы: "Забрали ручную кладь в багаж. Подход к ужесточению контроля за ручной кладью формально правильный, но Аэрофлот потеряет своих лояльных клиентов. Размер рамки не совпадает с размерами, утверждёнными мировыми практикам и соответственно выпускаемых мировыми брендами Samsonite, Tummi ручной клади. Подход "коверный" , в том числе и для бизнес класса, для Skype priority!!"
Минусы: "В Москве в Шереметьево работник Аэрофлота или аэропорта объявила, что в феврале изменились параметры провоза багажа в компании Аэрофлот и не пропускала пассажиров на рейсы Аэрофлота со словами, что вас не пропустят в самолёт. На сайте Аэрофлота никаких изменений нет, люди оставляли свои чемоданы, в том числе и я, хотя с габаритами все по стандарту -50-35-20"
Плюсы: "Экипаж старался сгладить опоздание, командир честно сказал о поломке. Никакого там вокруг да около"
Минусы: "Конечно, факт опоздания на 4 часа не радует, но что поделаешь, безопасность важнее"
Плюсы: "Летел как король в трех сидениях , питание норма. Экипаж приветливый."
Плюсы: "Персонал вежлив, хотя и не все, но в целом приятно общаться."
Минусы: "Очень мало места. Не знаю на каких рейсах так же. Желание забить самодет под завязку понятно, но если бы были другие прямые рейсы, предпочитал бы их."
Плюсы: "Удобные кресла, комфортное расстояние между рядами."
Минусы: "Рейс задержали на пол часа. Из напитков не предложили соки, только кофе, чай и вода."
Минусы: "Flight was canceled due to the weather and Aeroflot wasn’t prepared to deal with the situation. No information was provided, no announcements were made. Online information was not updated. Absolute mess"
Плюсы: "Персонал профессионально разруливал конфликтных ситуации. Сиденья хорошие, много места в коленях. Мороженое)"
Минусы: "Не работала система развлечений в 10-часовом полете. Да, предлагали пересесть, но отдельно от семьи сидеть не хотел. Вылет задержался на 2 часа, за время подготовки не было информации, постоянно пропадает электричество с неприятно."
Awesome! I traveled in business, love it!
Food could be much better.
Плюсы: "Everything was nice."
Минусы: "Nothing to complain about."
Плюсы: "the seating was very uncomfortable i barely had any leg room"
Минусы: "Dont go on economy its not good espically fir being the main airline for spain its not really that good compared to other airways for example british airways"
Плюсы: "The flight attendants were the warmest and most personable I’ve seen in a long time. All ground staff had the same amazing hospitality."
Минусы: "Finnair A321 HEL-DXB, 6 hour flight, uses regular EuroBusiness seats (same seat as economy but blocked middle seat and better food), no wi fi , no tv, very uncomfortable aircraft."
Плюсы: "It was the best flight I’ve ever had. Friendly, polite and very careful crew. It was very pleasant to be on board. Clean, nice climate control, no any smell. The food was tasty and on time, the beverages were widely presented from juices to red and white wine or beer...so The time passed quickly"
Минусы: "Only the other trip by air with Finair"
Плюсы: "Комфортный самолет, приветливый персонал."
Минусы: "Потерян чемодан. Отсутствие питания. Даже в Аэрофлоте что-то дают пожевать."
Плюсы: "Аналогично предыдущему рейсу - персонал рисам самолет."
Минусы: "Потерян чемодан. Отсутствие питания. Даже в Аэрофлоте что-то дают пожевать."
Плюсы: "Speedy boarding process, good meal choices."
Минусы: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."
Плюсы: "I enjoy my flight"
Минусы: "Again no complains"
Плюсы: "Service good. Staff good"
Минусы: "Very cold at night"
Плюсы: "Очень приятный экипаж, проявляли понимание и старались помогать во всем!"
Минусы: "Задержка рейса на 3 часа и 10 минут."
Плюсы: "I liked everything !"
Минусы: "Slow on boarding. I was swipe-checked twice, including the one by the airline."
Плюсы: "I liked that there was a smaller airplane on LED - HEL route: it gives more "feeling of flying" than the bigger planes do."
Минусы: "I didn't like the fact that it was not indicated in advance (when the tickets are sold) that LED - HEL route is operated by a different airline, even though that airline is a Finnair's partner. It would have been better to have a complete information up front. But the airplane and crew were excellent."
Плюсы: "Nice crew that were helpful."
Минусы: "Small plane, cramped seating."
Плюсы: "Понравилась хорошая организация на пересадке, хоть и была 1 час 20 минут остался запас по времени (можно нам даже было не торопиться)"
Минусы: "На регистрации в Мюнхене сотрудница стойки не хотела регистрировать до конечного пункта, хотя в раньше в подобных перелётах с короткой стыковкой регистрировали до конечного пункта. Пришлось вызывать главного и доказывать, доказали. Больше неприятностей не было, если не считать плохую погоду в Хельсинки, где задержался рейс на 40 минут."
Плюсы: "We where really late and they where very helpfull."
Минусы: "No leg room."
Плюсы: "The ease at which the check-in and boarding was done"
Плюсы: "Crew is very nice and helpful. Food is just fine. Serving complimentary white and red wine."
Минусы: "Seats are too close and not enough space for my legs. I am 187 (6'2"). No outlets to charge your phone. For me it is important on the long flight."
Плюсы: "The plane was good, the flight time was nice, just 9.5 hours."
Минусы: "The boarding was kind of chaotic, but the crew was kind. The plane seemed comfortable but the seats sit too far back, so when the person in front of me sat his seat back, his head was almost in my lap. It made it hard for me to move or read or do anything. The food was super bland and the drink options were pretty limited. The entertainment selection was much more limited than most flights."
Минусы: "Flight attendants in majority were rude, didn't care, unhelpful, for business class, service was worst I ever experienced. Plane is old, pretty dirty, they don't care about elders at all, this flight really ruined my whole travel experience, I doubt I'd ever want to go back."
Плюсы: "Everyone was polite and helpful and did everything to make flight comfortable"
Минусы: "Plane tiny and not very comfortable, but the flight time is pretty short so it is not bad overall"
Плюсы: "Not having someone sitting next to me, comfortable lie flat beds albeit a bit narrow. Good food when you wanted it, big screen and ok movies, spotless toilets"
Минусы: "Nothing really negative to say"
Плюсы: "was very disappointing that website doesn't have full information regards the second bag check in. The cost is different from checking on the web and checking at the airport."
Минусы: "all the info should be listed on the web as well that the cost is half more than the website"
Плюсы: "Liked this flight had exit row with lots of leg room for my 6'6' husband. As we requested"
Плюсы: "Great crew and service"
Минусы: "Uncomfortable seats. Not only no space to get comfortable but the seats themselves are not comfortable. We had better constructed seats on the hopper from Edinburgh to London. It is unconscionable that long flights are so uncomfortable!"
Плюсы: "Nicest plane I've been on. Boeing for life."
Плюсы: "The seat back video screen"
Минусы: "not enough room...to tight. I'm a smaller person and it was too cramped. The food was inedible."
Плюсы: "This was a very short flight and I don't recall if there was any food service or entertainment."
Минусы: "Food, no option asked just served from Helsinki to Miami. Entertainment system was not working and later had only limited options."
Минусы: "A very very small plane. Cold staff"
Минусы: "Очень мальенькая самолёт"
Минусы: "Не было возможности заказать спец питание"
Плюсы: "the flight wasn't full and I had the front row"
Минусы: "i had the front row on an airplane but there was no first class:("
Плюсы: "Tiny turboprop. Ok flight."
Минусы: "Was not allowed to bring standard-sized suitcase as carryon: it does not fit in the overhead. This means I had to check it to final destination which I do not like to do."
Плюсы: "Arriving safe."
Минусы: "We sat in the plane for 7.5 hours before moving. Airline provided no extra food though served what was meant to be breakfast before landing in the evening. Then they had not even coffee before actually landing. The vegetarian breakfast that was served in the evening had one dry pita bread with two slices of cucumbers and tomatoes, very lousy. Finnair has had that for years. If you order lacto-ovo meal, you get a vegan breakfast, a very low quality one. Why? I paid about $1500 for the flight and would like some service, too."
Плюсы: "fast boarding"
Минусы: "rude crew- the crew was impolite to all passengers."
Плюсы: "It was comfortable and not too crowded"
Плюсы: "Flight was cancelled at lasy minute. so, all other flights missed. Last minute notification. rebooked on Lufthansa, but wrote wrong codes - more delay."
Плюсы: "I LOVED my stewardist. This man was so incredibly kind to me and the service he gave me had me questioning if it's usually appropriate to tip them. I wish I knew this mans name so I could rave about him but I unfortunately didn't catch it."
Минусы: "Let me start out by saying this was my first transcontinental, longer than 2hour flight...I am extremely upset that I paid the extra money to choose my seat and when booking I chose that I wanted a window seat, well I ended up smack in the middle of the plane with a person on each side of me so I wasn't even able to sleep the entire 7 hour 9p-9am flight. Also when I attempted to check in 24hours prior in order to make sure I got a seat id be happy with it said that it wasn't available for my flight so I couldn't check in and I couldn't chose a seat but regardless I still should've gotten the seat I wanted bc of my preferences at booking. Don't pay the extra to ensure your seat it's a total rip off"
Плюсы: "Breakfast was good"
Минусы: "Air conditioning was blasting down on me too powerfully"
Плюсы: "I liked everything about my experience on four Iberia flights. The boarding was fair by groups and they didn't allow people cutting the lines. The planes were new. The food served was very good and had a great variety of tastes to please different cultures. The entertainment system on my seat was awesome!! Customizable music playlist that was All genres of music. The navigational pages were fun and interesting and the movies were current."
Плюсы: "I loved the service. The flight attendants were attentive and courteous. They walked through the cabin periodically to offer water in the 6 hours or so between meal services, and also had self-service drinks and snacks in the galley during that time. Flight attendants asked passengers to put their seats forward during meal times, which very few airlines do. It was the same level of service I have come to expect from the Asian carriers that I usually fly (ANA, Japan Airlines, Cathay Pacific, Singapore). The meals were fine, and so was the entertainment. There was a decent choice of movies."
Минусы: "The economy seats were narrow and cramped on the A340. I was in the first row of economy that wasn't premium economy. Even though the person in front of me had loads more legroom than me, he had his seat all the way back for almost the entire flight and hit me in the head while I was reaching for my bag under the seat in front of me. In order to get to anything in my bag, I had to put my head into the aisle because there wasn't enough room to bend down. Because of the angle of the seats, it was nearly impossible to get into and out of the row (and I was on the aisle)."
Плюсы: "Usually a 7 hours flight is a torture for me, but with their outstanding service I didn't notice how time flew by.The flight attendants were providing us with all necessary information about next connections."