Минусы: "Very well executed."
Плюсы: "Excelente atención, bebidas y comida durante toco el viaje"
Минусы: "Todo bien"
Плюсы: "The crew was so friendly"
Минусы: "Everything is so smooth in my flight!"
Плюсы: "Food was ok"
Минусы: "AC was not turned on until flight was up in air. That means for 30 minutes passengers were sweating sitting in a suffocating cabin. Crew refused to give Green Tea, saying only available in business class Inflight screen size was very small ...5-6 inches only"
Минусы: "None hate the experience"
Плюсы: "I never made the connection because the flight was cancelled. I liked nothing about the flight and to boot I got sick because I was up for over 40 hours straight... 11 of them spent in Customer Service line."
Минусы: "It was a terrible two day experience that would have turned into over 3 if I did not cancel my flight plans.... vacation ruined."
Плюсы: "Crew was great, seat comfortable, food was fine."
Минусы: "Check-in personnel didn't quite know how to deal with a Green Card holder. Passport check before boarding creates a mess."
Плюсы: "Food was great and abundant. Frequent service"
Минусы: "Seats are too tight for such a long flight"
Минусы: "The flight was cancelled and Florence airport staff was extremely incompetent and unprofessional. I spent 12 hours in the airport before getting to Zurich. Won’t get to Chicago until 24 hours after my planned arrival. If I something important then hell would’ve been raised."
Плюсы: "Very nice crew. The flight attendant brought me a second dessert after I raved about it (excellent strawberry mousse!) Warm croissants and bread for breakfast! The even came with seconds. Yes! Delicious Easter eggs on both flights. Good selection of movies"
Минусы: "The width of the seats. Tricky to have that elbow rest, it is you or your neighbor!"
Плюсы: "The flight was good. Fairly good food"
Минусы: "Made me check my bags on my way back for no reason"
Плюсы: "I was offered to check in my carry on, it was nice."
Минусы: "I was told a wheel chair would be available to help me get to Terminal E in Zurich. I had literally TO RUN to catch my connecting flight to NYC since the chair was not their for me in Zurich. I almost missed my flight. I am a 79 years old woman. That was one terrible experience."
Минусы: "It would have been better if I had made the flight, but the first leg was canceled. We were tortured for 6 hours before it was canceled."
Плюсы: "They had many snacks and meals. And the meals were very good. Staff was very friendly."
Минусы: "Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Плюсы: "Efficient, excellent staff and service, beautiful plane"
Минусы: "There was a nearly impossible connection time in Zurich."
Плюсы: "Crew great service"
Минусы: "Boarding was slow —delayed takeoff for nearly an hour"
Плюсы: "Swiss Air is great."
Минусы: "Need to make it more clear that it is necessary to complete a second passport controle at the boarding gate....causing confusion for some travelers who are not aware of this extra step"
Минусы: "Boarding is a mess There is no order at all That delays the flight"
Плюсы: "Small screens. Hard to use"
Плюсы: "Flight was fine"
Минусы: "Check in at Nuremberg terrible"
Плюсы: "Basically the worst flight ever"
Минусы: "Delays, tiny seats, terrible food, dirty bathrooms, no preparations"
Плюсы: "Crew was good. Very polite. The plane was old. No place to charge your phone. The in flight screen required the use of a remote which was inconvenient when having to wake up my neighbor to pull it out of the armrest. Food wasn’t great. Skipped the last meal service. It was like flying 20 years ago. Not bad, but not as good as it could be nowadays."
Плюсы: "Plane on time, crew friendly. Great flight!"
Плюсы: "I was fed food and drinks varios times during the flight and that makes me happy! I never went hungry!"
Минусы: "Penalising passengers who travel on board with only a smaller bag by making them put this under their seat in front in front of them whilst others are bringing on two huge bags"
Плюсы: "When checking in, I was upgraded to business without knowing it until I looked at my boarding passes. This was a good surprise of course."
Плюсы: "The staff was excellent and friendly"
Минусы: "I didn't enjoy the food"
Плюсы: "The food was really great! And the crew was very friendly. Was pleased that everything went smoothly."
Плюсы: "I was concerned the connections would be too tight but it worked out great!"
Плюсы: "Crew and people were fantastic!"
Минусы: "LONG lines again. No luggage even with a 4 hour layover"
Плюсы: "Food was great!! Flight was so much better than the United flight I took to get there. Plane was much more comfortable and cleaner."
Минусы: "Lack of screen for watching movies."
Минусы: "Small spaces between seats"
Плюсы: "Food wag good, plane comfortable"
Минусы: "Transfer at Zurich"
Плюсы: "All was good except the snack - it was ok"
Минусы: "n/a - quick flight"
Минусы: "in NY they would not give me a seat/ boarding pass for this flight - they said i had to get one only in zurich. by the time they gave me one in zurich - it was a middle seat and there were no other seats available. i was totally squished in between 2 men [ i am a female] and the seats were sooo small and there was absolutely no room. i was totally uncomfortable and had to sit like this for 4 hours... i did not like this AT ALL"
Плюсы: "Flight was not full and I was able to have several seats to spread out"
Плюсы: "plane was huge and clean. hour flight, was shocked to have service. Bravo!"
Минусы: "gate number on ticket was different from where plane left from. Almost missed my flight."
Минусы: "Checking bags took longer than I would have liked."
Плюсы: "Nice flight attendants. Clean planes."
Минусы: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"
Минусы: "Unorganized and hectic at the gate; personnel were rude and unhelpful. I was asked numerous times to Leave and let them do their work" when I asked why I was on standby and what that meant."
Плюсы: "Comfy seats. Friendly staff. Lots of food and beverage options"
Минусы: "The length of the flight. But I don't know how to make it shorter"
Плюсы: "Overall product fine, food excellent"
Минусы: "Quality of seats. Overall every class seems to have same seats in Business one middle seat free. Does make for comfort of the actual seat. Virtually no entertainment, no head phones or such like. (3 hour flight)."
Плюсы: "Crew was very nice & humble"
Минусы: "Food quality could be better it was tasteless very low standards, & boarding crew in Chicago or in Mumbai needs training because they don't want to give you a choice for food or the seat From Zurich to India & they runout off Nonveg food & crew was telling they have only veg take it or leave it samething Zurich to Chicago if the boarding crew do write thing then this could be avoided ."
Плюсы: "Modern air planes, plenty of leg room, comfortable seats, good service, USB outlet"
Минусы: "Food wasn't so good, I ordered a Vegan meal and got the Vegetarian one"
Плюсы: "Very nice flight back home! Comfortable seats (Great receline - almost too much for your neighbors), great food, lots of entertainment, etc. Flight attendants were nice. They left snacks, water, juice and soda out in the galley if you were in the mood for something. Bathrooms were clean. Overall I rate this flight a 9/10."
Минусы: "The seat reclining in front of you made it very hard to get out of your seat and into the aisle without major clumsiness and disturbing your fellow passengers. Also the headphone jack has the old fashioned 2 prong. So you can't use your own headphones without an adapter if you only want to listen out of one ear the whole time."
Плюсы: "Nothing distinguishes itself for better or worse than usual in coach."
Плюсы: "Friendly crew. Good food and entertainment. Comfortable seats."
When I have checked in in Chicago, they gave me both boarding pass from Chicago to Istanbul and from Istanbul to Kuwait.When I arrived to Istanbul , I have waited in business lounge until next boarding to Kuwait.One hour before taking off , Turkish crew told you can’t get in the airplane because I haven’t CPR test .I told them that no one from your side told me to get this test. Thus, they have cancelled my trip , I was obliged to buy new expensive ticket after doing CPR test in the airport.
Плюсы: "Sits are very comfortable and the food is amazing."
Минусы: "The door from the US plane was closed in front of our nose and the staff was extremely rude.In Boston the Turkish Airlines representative from the luggage transfers didn't have a clue what he's doing. It was a complete disaster. So, the 1:10hrs between Cluj and Istambul is not enough for an US flight. You guys must schedule more time so people can get to the US plane on time. The Airline is amazing, good food, good crew, great sits, but please work on this schedule because it's so exhausting to stay an additional 11 hours on the road."
Минусы: "Hotel for passengers"
Плюсы: "crew was great, food was delicious, seats were comfortable."
Минусы: "updated movie library, better handling of boarding for priority customers."
Плюсы: "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Минусы: "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"
Минусы: "I am always having seating issues flaying on Turkush Air . MOs of my flight my seats are next to bathrooms. I asked to be moved. Luckily there was a seat available. This is just too many times. I wanted to get Turkish Air credit card. After my experience with last flight I am RE consider this. regards IHarel."
Плюсы: "Service was fine, but we're of no help regarding late arrival and connecting flight status."
Плюсы: "эта вам не бюджетные душегубки. И покормят, и места для ног побольше ..."
Минусы: "Побалтывало, но притензии к погоде :)"
Плюсы: "Everything ok."
Плюсы: "Еда, как всегда супер"
Минусы: "1. Было очень холодно 2. Платные места повышенной комфортности, оказались некомфортными, потому что всё время туда сюда ходил экипаж и невозможно было спать."
Минусы: "Had to stay overnight in the lounge zone. Hotel inside the airport wasn’t available. Outside you have to spend sometime at the multiple lines, buy visa, get the voucher, take the shuttle bus... By the time you done with that, it’s time to come back. Didn’t expect that for the business class ticket holders."
Минусы: "Why were they first from the Turkish Airlines staf to puschese new tickets and pay out of packet"
Плюсы: "Boarding was fast and efficient, entertainment options are good and crew is quite responsive"
Минусы: "Pitch of the seat is bad for tall passengers at only 31" and on older aircraft the touchscreen is atrocious."
Минусы: "Питание - ешь чего дадут. И нне вкусно."
Минусы: "The process to get into the plane at Istambul was horrendous. It took forever to process the passengers."
Минусы: "В связи с задержкой в аэропорту вылета мы не успели на пересадочный рейс. Авиакомпания предложила места в самом конце самолета на рейс через 9 часов. Ни upgrade, ни нормального размещения, только скудные ваучеры на питание. Замечу что задержка рейса целиком и полностью была на совести авиакомпании."
Плюсы: "Очень комфортное размещение - расстояние между креслами на порядок лучше, чем у аэрофлота. Питание понравилось - вкусно и большой выбор напитков - даже домашний лимонад предлагали (!) Я сидел рядом с отсеком проводников - когда кофе заваривали - аромат потрясающий по салону поплыл. Для самолетной кухни очень достойно. Видеосистема отличная - экран крупный, изображение качественное, наушники удобные. Фильмы, правда, только на турецком и английском. Посадка в Тайване была очень мягкая."
Минусы: "Полет долгий и, видимо, проводники подустали. Напитками, не очень часто баловали. Придираюсь :)"
Плюсы: "рейс задержали на 20 мин, но в Стамбул прибыли по расписанию. Удобно сидеть, отличное питание, приветливые бортпроводницы."
Минусы: "все было хорошо"
Минусы: "Took them too long to pick up the trash ..."
Плюсы: "Кормят неплохо, как для самолета. Хороший выбор напитков. Чай заварен по-турецки, а не из пакетиков. И самолеты у них все достаточно новые. С развлекательным центром на каждом сиденье. Фильмы, музыка, игры. Но русский язык только в меню :) Фильмы все на турецком и английском."
Минусы: "Гейты 300-312, с которых идет посадка на Тбилиси – как колхозное поле. Просто все и всё на куче: очереди на посадку в перемешку с креслами для ожидания, магазинами. Внятных проходов просто нет. При этом 200-е и 700-е гейты у них очень удобно оборудованы. По расписанию посадка не началась. Вместо начала посадки один из сотрудников начал ходить среди толпы пассажиров и сверять паспорта с посадочными. Если все ок, то ставил штампик на посадочный. Приятно, конечно, что позаботились об экономии времени на проверку. Но организация процесса шокирует :) В самолете поддерживали температуру холодильника. Попросил стюардессу добавить тепла - покивала и поулыбалась, но теплее не стало. Реально пришлось в верхней одежде сидеть."
Минусы: "В салоне была жара, градусов 28. При этом рейс полностью загружен. Легко представить набор запахов через полчаса. На следующем рейсе это компенсировали - летели как в холодильнике :)"
Плюсы: "Все организованно на хорошем уровне, без задержек, хорошее питание, дружелюбный и отзывчивый персонал."
Плюсы: "Food quality and robust Entertainment options"
Минусы: "1. Economy seat rows too close together making seat reclines very intrusive. 2. Also, flight attendants did not request people to sit up during meals which made eating very difficult in my case. 3. Bathrooms were very dirty during the last 1/3 of the flight and remained so, including no toilet paper and paper towels. 4. No second serving for refreshment beverages during flight."
Плюсы: "Food and service were great."
Минусы: "The usb charger was broken"
Плюсы: "Рейс был без задержек, самолет не самый новый, но все понравилось. Питание отличное."
Минусы: "Бортпроводники были не оч. улыбчивыми, но хамства не было"
Плюсы: "Smooth and easy, pleasant staff and service flight."
Плюсы: "Everything. Pleasant crew, great food, clean plane, many entertainment options, movies, music etc. (individual screens)."
Плюсы: "Asked for emergency exit but was told to pay. Managed to change inside the plane."
Минусы: "Turkish now joins the sad club of airlines that charges for better seats."
Минусы: "bus service to the plane"
Минусы: "The breakfast was poor & frozen ."
Плюсы: "awesome flight awesome food"
Минусы: "I had an isle seat and the isles were so tiny that everytime someone walked by to use the restroom, they would wind up bumping or brushing against me..... So that woke me up about 20 times as well as the crew hitting me with the drink cart."
Плюсы: "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
Минусы: "No complaints."
Плюсы: "Awesome service, comfy business cabin! The Atlanta employee who managed the laptop return was one of the best employees/representative of a company I have seen. He was open, friendly and communicative keeping everyone informed of the process of laptop retrieval and was organized despite it all. I wish I got his name!"
Минусы: "Checking laptop in Istanbul was very inconvenient, and retrieving it in Atlanta took a lot of time as we had to wait at baggage for it to arrive. Not Turkish rule, but still a consideration for future flights."
Плюсы: "Surprised at the quality of food on an airplane"
Минусы: "Wish the staff would pick up the dishes quicker that's it."
Минусы: "It is just crazy the extra cost that a person needs to pay for each extra Kg he/she needs to have onboard along with their "free baggage." I had to pay 23 extra US Dollars for every Kg, summing up to $160 for 7 Kgs!! Those additional belongings were crucial and important to carry, it very well understood that a certain capacity is only allowed onboard, yet being considerate and understanding in terms of customers' needs and priorities is as equally critical and important. I think the way the airline approaches the "Extra Weight" issue needs to be revisited, keeping in mind both sides' interests and concerns."
Плюсы: "I had a most pleasant experience flying from New York, NY to Kiev, Ukraine. Everything about the service was just right. Thank you for your kindness and attention to detail. From now on I will only fly Turkish Airlines when going to Kiev."
Плюсы: "food,service and flight"
Плюсы: "On time flight. Very good service."
Минусы: "It was very hot on the plane."
Минусы: "Asked for a refund, Turkey is a hot spot for terrorism and Americans have been evacuated from this country. Airline would not refund or let me change names on my tickets. I will never deal with this airline again."
Плюсы: "Short flight with no issues."
Минусы: "No problems--everything average."
Минусы: "Everything was high level"
Had to lay extra at the airport for baggage because LOT Airline website was not allowing me to purchase on there. This is the second time. So disappointed with this feature.
It was more then four hours delay!
Плюсы: "Delayed without explanation"
Минусы: "Not allowing babies in first class. Couldn’t sleep with the baby crying."
Плюсы: "Crew member were nice people and helpful"
Минусы: "Information about delay of flight, food and boarding process"
Минусы: "Рейс задержали на час, посадили в автобус, а потом отправили обратно в здание вокзала - лифта там нет, так что пришлось носить чемодан вверх-вниз. Покупала билет Аэрофлота, оказалось, что этот сегмент выполняет ЛОТ: по сравнению с Аэрофлотом статистика задержек рейсов неудовлетворительная, и на борту не кормят."
Плюсы: "One stop flight, faster than a boat."
Минусы: "Lost luggage, delayed our plans for 3 days(all luggage was lost!!!)"
Плюсы: "The flight was deleyed and they lost my baggage."
Плюсы: "Cheap fair to Eastern Europe. Newer movies."
Минусы: "Crammed seats. Flight delayed, almost missed connection flight. Luggage didn’t make it to the final destination. Luggage was delivered to my hotel in 2 days, but noticed they have been opened (had tapes around my bags, the tapes were cut/altered). Some stuff was missing. Worst."
Минусы: "Flight could not taken off in 7 hours delay"
Плюсы: "Crew and staff were amazingly friendly. The seats were comfortable."
Минусы: "The flight from Newark to Warsaw was delayed by over an hour."
Минусы: "After purchasing two tickets we had to sit in different places on the plane, one is all the way in the front, other all the way in the back"
Плюсы: "first flight was canceled -bad second flight- short flight and fast, nice crew"
Минусы: "waiting for a hotel room for 4 hrs after my first plane got canceled.LOT services completely disorganized, no meals at the hotel.long wait."
Минусы: "Flight delayed for 5 hr"
Минусы: "I’m not in Chicago I’m still in Hungary"
Минусы: "More communication about flight delays from the airport staff."
Плюсы: "Crew as great! Good seats and good entertainment"
Минусы: "Cleaner bathrooms"
Минусы: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."
Плюсы: "On time"
Минусы: "Baggage destroyed"
Плюсы: "I liked the flight was short and not so bad but could been better in comfort and some entertainment to see"
Минусы: "No entertainment to see and do. You have to have your own music and movies or read a book"
Плюсы: "All stuff members spoke good English."
Минусы: "I was in the business class. Food was too salti Cabin stuff were clumsy Plates and glasses fell of their hands on the pasengers Many times dueing the flights. Chairs wrre stuck and a stuff member need to come every time i needed to change position."
Плюсы: "30 minutes late on boarding. No communication for reasons"
Минусы: "LOT was late on every flight. Did not miss any connections, but could not leave on-time if it was there only responsibility."
Минусы: "My whole ticket was determined and I had 2 transfers from Copenhagen to Poland and my language was missing and still not found"
Плюсы: "We liked the flights that we got switched to on Lufthansa."
Минусы: "We checked in the night before and got confirmations by email and text. When we got to the airport and the flight was canceled, they said that they did not have our contact information!"
Минусы: "Рейс задержали на 5 часов"
Минусы: "a worst ever trip"
Минусы: "Мало предлагают пить воды ( в перелетах она очень важна)"
Минусы: "Flight was also delayed by 4 hours and terrible experience. Made for a hellish trip"
Плюсы: "Good service good food ever think in the time"
Плюсы: "The boarding process was efficient and the flight crew was very courteous."
Минусы: "Not much room in Business Class."
Плюсы: "Flight was delayed by 50 min. so that 4 people from connection flights could get on board."
Плюсы: "Could check my suitcase earlier (arrived at airport too early). I had a bit off over 23 kg but that did not pose any problem. Boarding was quiet fast and almost with timetable. The food was good and service provided pleasant. I was happy that we landed safely providing bad weather in Toronto that evening."
Минусы: "There was no food. Only for a money."
Минусы: "Летели в Прагу задержали вылет на два с половиной часа, а обратно так вообще рейс отменили и сообщили об этом за 2 часа до вылета. не советую ее использовать"
Минусы: "Жутко неудобные сидения и климат контроль дающий либо некомфортный обдув холодом либо жару в етом самалёте"
Минусы: "The flight was cancelled"
Плюсы: "Very good pilots, good flight without any noise or air pockets."
Минусы: "The flight back departed in a delay of 40 minutes, we lended very late."
Минусы: "За багаж пришлось доплачивать! Хотя я оформляла вроде багаж включён. На борту не кормят."
Минусы: "За 17 кг. Которые были включены в билете пришлось доплачивать! Не кормят на борту!"
Плюсы: "On time, smooth flight"
Минусы: "Boarding chaotic. Switched gates (m5 on boarding pass, actually m4. Shoud have announced or left a note."
Плюсы: "Large seats, decent fare - although inconsistent."
Минусы: "Chairs are bare minimum and starting to fall apart. Crew is bad. Half amenities don’t work (eg no espresso machines, despite the fact they are installed). Almost no entertainment."
Плюсы: "I could say LOT did a lot of during last years to be better. BUT, EVERY TIME I FLY , FLIGHT IS DELAYED. I called my wife to tell I be later, she told - LOT delayed ? it is normal for them. DEAR BOSS OF LOT - WHY YOU NOT CARE MY TIME & SCHEDULE ? You like my $ but do not like me !"
Минусы: "Seems they do not care schedule, and do not want to improve"
Плюсы: "Overall, cabin is nice and crew was very attentive."
Минусы: "Seat in full flat bed position was not as comfortable as one would hope. Boarding process could be improved. SAS lounge was superior."
Плюсы: "getting snack & drinks without charge"
Минусы: "no food was served, only water. no entertainment was offered."
Минусы: "Entertainment system decades out of date. Worked poorly. Cabin crew kept their curtain closed, as if they didn't want to interact with passengers. Food was extremely mediocre, thank goodness I brought nuts. Drink glasses very small."
Плюсы: "I had my row to myself."
Минусы: "No problems."
Плюсы: "Decent new airplane. Nothing else really stands out"
Минусы: "Economy class is not as comfy as Turkish. Food is decent, not good. No free beer :'( Too few movies and some equipment doesn't function well"
Плюсы: "Everything except the delay"
Минусы: "No delays, took bag crew forever to load the plane, they were extremely late....waited over 35minutes"
Минусы: "The flight was late by half an hour and I had to pay 60€ because my cabin bag was 2kg heavier than allowed."
Плюсы: "Nice stuff."
Минусы: "Probably teleportation?"
Минусы: "Nothing in time"
Минусы: "One Toilet for a full plane with 150 passengers...."
Плюсы: "Big space to front seat"
Минусы: "offer drinking water"
Минусы: "no food or water in economy - for a 5 hour flight."
Плюсы: "Food offered on flight even though short trip"
Минусы: "Was delayed so being on time"
Плюсы: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Минусы: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"
Плюсы: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
Минусы: "Flight was delayed"
Плюсы: "Helpful crew"
Минусы: "Short flight and unmemorable (that's a good thing)"
Плюсы: "Crew were efficient and friendly."
Минусы: "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."
Плюсы: "Tallin airport is beautiful"
Минусы: "Lost luggage and indifferent assistance."
Минусы: "Flight was late"
Минусы: "There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass"
Плюсы: "Newer plane."
Минусы: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Минусы: "flight was delayed, missed connecting flight. new flight they gave me was also delayed, almost missed connecting flight again"
Плюсы: "Nice new plane, on time."
Минусы: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Минусы: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Плюсы: "Quick boarding, pleasant crew"
Минусы: "Small propeller plane with very limited room, no in-flight service,"
Плюсы: "Pleasant crew, efficient boarding, flight was on time"
Минусы: "No in-flight service"
Плюсы: "Лучший взлёт и посадка в моей жизни. Или это bombardier cs300 или пилот такой молодец. Но было очень круто!"
Плюсы: "Nice new propeller plane on time"
Минусы: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."
Плюсы: "New planes"
Минусы: "I wasn’t asked to prepay luggage & it cost me double. That makes me very annoyed."
Плюсы: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."
Плюсы: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."
Плюсы: "Everything was excellent"
Минусы: "Nothing. All was good"
Плюсы: "Easy for my friend and I"
Плюсы: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"
Минусы: "on the website i ordered and payed for a meal, and automatically it went to the last and the shortest leg of the flight. it did not ask which leg i was interested in. so i phoned their customer service to get this fixed, they said they cannot fix it and closed the phone on me. on the website is said that from israel you cannot do advance internet checkin, and when i arrived at the checkin they said that i should have done this advanced check in, and since i didn't i need to go to their ticket office and pay a penalty of 35$ per passenger. there also was no warning on the website of any such penalty. i will never fly with them again if i can help it."
Минусы: "SEVERELY DELAYED"
Плюсы: "On time boarding and departure. Clean plane and friendly staff."
Минусы: "Nothing, all was good."
Плюсы: "Everything was in time. Baggage I handked in the Riga airport and received it in Larnaca, no problems"
Минусы: "bag measure frames in Riga airport used for aB are smaller than in most airports, as a results we were asked to check some bags in at the last moment. we have had connecting flight through Riga with two hand bags. lets call them big and small. judge by yourself: flight, aircraft, small, big ->Riga CS3, on board, on board Riga-> DHC 8-400, on board, check in ->Riga DHC 8-400, on board, on board Riga-> CS3, check in, check in as you see, the same bags on the same aircraft were allowed or disallowed by the same company based on weather one flies to Riga or from it. i believe there is absolutely no purpose for doing last second interruptions of such kind"
Минусы: "An extra fee is charged if you don't check-in online."
Минусы: "We had to pay for 3 pieces of luggage, including my hand luggage. It came to about $150 dollars. When i booked the flight, it did not indicate anything about this extra change so be ware of this. The flight itself was quite inexpensive."
Плюсы: "The helpful ground person at check-in."
Минусы: "This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!"
Плюсы: "Everything was very smooth and the crew was very attentive."
Плюсы: "It got me from point A to point B."
Минусы: "Seat was uncomfortable and next to an odorous toilet."
Плюсы: "Great airline with good airplanes and friendly staff. I was able to board the plane using my iPhone (e-ticket) from Copenhagen to Riga to Moscow."
Минусы: "My flight was delayed, and I missed my connecting flight. Next flight was 8 hours later. They did put me on this flight but didn't give any assistance to help me with another connecting flight because it was a different company. Voucher for a cup of coffee didn't cover all the troubles I had to go through."
Плюсы: "Quick bag drop and security line at Riga airport. Quick boarding with all the larger suitcases forcibly checked in at no charge. On time departure. Seats are comfortable enough for a short flight."
Минусы: "(This is more of a comment on Kayak's review page than on the flight.) Haven't tried the food and there was no entertainment."
Минусы: "surprised i had to pay for coffee"
Плюсы: "It was very easy to print boarding pass."
Минусы: "The scanners did not accept my boarding pass. 40% of the passengers had to have boarding passes reprinted. It was chaotic."
Плюсы: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
Минусы: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."
Плюсы: "Moved up to First class section."
Минусы: "No refreshments"
Плюсы: "Friendly crew, tons of meal options, good price."
Минусы: "Checked in luggage is only 20kg, there's no entertainment in flight."
Плюсы: "Things moved along fairly well, especially once I was in Riga. The hour layover stressed me out because I wasn't sure if I'd make it to my connection in time, but the airport was not crowded so I managed to get through passport control fairly quickly and made my flight."
Минусы: "Flight left a late, which was stressful with an hour layover in Riga where I had to go through passport control. Was very stressed, but made it with ten minutes to spare before my connection boarded because the airport happened to be not crowded."