Минусы: "Was perfect"
Минусы: "This was the worst airline I have flown with. I booked my tickets last minute, it was for me and my 4 month old son. I had 3 suitcases a stroller and 2 carryons. I had paid for the suitcases, but because I was traveling alone I went there with my husband and he politely asked if they could please take the carryons on the plane because she can’t carry everything by herself. The manager came out and said that we have to pay. I said I already paid extra for my suitcases please help us because my wife is carrying our son, the diaper bag and 2 carryons. He was rude stating that we have to pay each carryon. We didn’t have the extra money and my wife took everything with her. If that’s how Turkish Airline treats their customers, they shouldn’t be operating. It was the last time I use this airline. No dignity or humanity, it’s all only about the money. And when I took the stroller with my son. They made me package the stroller by myself looking that I had my son on me crying and when I asked for help they said that they can’t help me... unbelievable... they see me with 2 carryons a stroller and a baby and they can’t help me."
Плюсы: "All was really good"
Минусы: "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."
Плюсы: "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
Минусы: "There was nothing really to dislike here."
Плюсы: "I love the food❤️"
Минусы: "2 hours delayed"
Плюсы: "Leg room was OK"
Минусы: "No alcohol service, cabin lights not dimmed seeing it was a late night flight."
Плюсы: "эта вам не бюджетные душегубки. И покормят, и места для ног побольше ..."
Минусы: "Побалтывало, но притензии к погоде :)"
Плюсы: "Excellent service. Very tasty food."
Минусы: "Too many voice announcements, interfering with the entertainments system."
Плюсы: "Food and service in business class were splendid."
Минусы: "Absolutely nothing!"
Плюсы: "The service"
Минусы: "No entertainment. Late boarding."
Плюсы: "Everything ok."
Плюсы: "Food as per.always was.great and choice of entertainment also good."
Минусы: "Bording was delayed because of inbound flight delays."
Плюсы: "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."
Плюсы: "Еда, как всегда супер"
Минусы: "1. Было очень холодно 2. Платные места повышенной комфортности, оказались некомфортными, потому что всё время туда сюда ходил экипаж и невозможно было спать."
Плюсы: "Crew was very kind"
Минусы: "Food was terrible. Far from what usually TK is expected to offer on an short international flight"
Минусы: "Movies are not very new, i was asked to clear security again at istanbul gate after going to bathroom but i guess that makes me feel safe even though was inconvenient"
Минусы: "Питание - ешь чего дадут. И нне вкусно."
Плюсы: "Nothing much to shout about this flight. It got there safely?"
Минусы: "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."
Минусы: "В связи с задержкой в аэропорту вылета мы не успели на пересадочный рейс. Авиакомпания предложила места в самом конце самолета на рейс через 9 часов. Ни upgrade, ни нормального размещения, только скудные ваучеры на питание. Замечу что задержка рейса целиком и полностью была на совести авиакомпании."
Плюсы: "The food was quite good"
Минусы: "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."
Плюсы: "Очень комфортное размещение - расстояние между креслами на порядок лучше, чем у аэрофлота. Питание понравилось - вкусно и большой выбор напитков - даже домашний лимонад предлагали (!) Я сидел рядом с отсеком проводников - когда кофе заваривали - аромат потрясающий по салону поплыл. Для самолетной кухни очень достойно. Видеосистема отличная - экран крупный, изображение качественное, наушники удобные. Фильмы, правда, только на турецком и английском. Посадка в Тайване была очень мягкая."
Минусы: "Полет долгий и, видимо, проводники подустали. Напитками, не очень часто баловали. Придираюсь :)"
Плюсы: "рейс задержали на 20 мин, но в Стамбул прибыли по расписанию. Удобно сидеть, отличное питание, приветливые бортпроводницы."
Минусы: "все было хорошо"
Плюсы: "Infinitely superior to BA on the London to Istanbul route , in economy but especially so in business. Great entertainment whilst BA have non. Also full service meals in economy whereas BA make you pay on boatd"
Плюсы: "Overall it was ok. I enjoyed the leg space."
Минусы: "I suppose it's just a matter of different manners"
Плюсы: "kayak was poop for help for me."
Минусы: "The flight from BTV to JKF was cancelled day of departure, within a mere 4 hours of take-off. I only received an email.... This, in turn, caused a domino effect for the remainder of my flights and travel plans. I had to PURCHASE brand new tickets and go through a refunding debacle, not through Kayak but another third party whom actually held the tickets. FIASCO is the word! Kayak did not even recognize the cancellation and continued to try and check me in to flights i was not on. Such a headache.. I will not be using this service in the future"
Плюсы: "Кормят неплохо, как для самолета. Хороший выбор напитков. Чай заварен по-турецки, а не из пакетиков. И самолеты у них все достаточно новые. С развлекательным центром на каждом сиденье. Фильмы, музыка, игры. Но русский язык только в меню :) Фильмы все на турецком и английском."
Минусы: "Гейты 300-312, с которых идет посадка на Тбилиси – как колхозное поле. Просто все и всё на куче: очереди на посадку в перемешку с креслами для ожидания, магазинами. Внятных проходов просто нет. При этом 200-е и 700-е гейты у них очень удобно оборудованы. По расписанию посадка не началась. Вместо начала посадки один из сотрудников начал ходить среди толпы пассажиров и сверять паспорта с посадочными. Если все ок, то ставил штампик на посадочный. Приятно, конечно, что позаботились об экономии времени на проверку. Но организация процесса шокирует :) В самолете поддерживали температуру холодильника. Попросил стюардессу добавить тепла - покивала и поулыбалась, но теплее не стало. Реально пришлось в верхней одежде сидеть."
Минусы: "В салоне была жара, градусов 28. При этом рейс полностью загружен. Легко представить набор запахов через полчаса. На следующем рейсе это компенсировали - летели как в холодильнике :)"
Плюсы: "Все организованно на хорошем уровне, без задержек, хорошее питание, дружелюбный и отзывчивый персонал."
Плюсы: "Рейс был без задержек, самолет не самый новый, но все понравилось. Питание отличное."
Минусы: "Бортпроводники были не оч. улыбчивыми, но хамства не было"
Плюсы: "The flight was on time"
Минусы: "The boarding process was not orderly"
Плюсы: "Excellent customer service, crew always helpful and glad to please."
Минусы: "Atatürk airport link too confusing and decreased my flight experience"
Плюсы: "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."
Минусы: "The 2 flights were delayed, I went to my work late Both bags were broken"
Плюсы: "The food is great and so is the entertainment system."
Минусы: "Unfortunately the aircon didn't work properly before takeoff in Singapore. The plane only cooled down when it was in the air."
Минусы: "I had my flight from London to Istanbul delayed and because I had connection flight in Istanbul to Russia they had to change my flight for the next day . That ruined my whole holidays and I had to go all the way home from Gatwick airport and next morning going again to Heathrow airport. No transfer or taxi was provided and No single apology from the staff or company . Very disappointed with Turkish airlines !"
Плюсы: "The counter in Kuwait was very kindly with my because I have disabled boy"
Минусы: "The passport office was very rood with us as we famliy not allowed us to pass and he just allowed the disabled boy with other one only"
Плюсы: "Short flight-everything fine. Great plane."
Минусы: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."
Минусы: "They lost one of our bags."
Плюсы: "I was upgraded to buisnes class :)"
Минусы: "Every thing was ok"
Плюсы: "Start from online checking, baggage dropped and boarding flight is a hidden tradition of high class hospitality experience. My first time ever to use Turkish airlines succeeded my expectations. food is great, the onboard seat is comfortable and the crews they're wonderful."
Минусы: "Quietness and simplicity looks of high quality of crews presentation is a high class professional experience."
Плюсы: "Crew members were nice People were good at check in as well"
Минусы: "It was ok but room to improve everywhere It's matter of process where it may help to choose international standards rather than follow ones preferences"
Плюсы: "I liked the food , I also liked the tv we had in our chairs for us to watch movies"
Минусы: "A lot of announcements, when they could've just done all of them at once"
Плюсы: "Entertainment System, Food"
Минусы: "Leg Space, Airplane Space, Staff, 1 Hour Delay for no reason"
Плюсы: "Everything, it's just straightforward and good, the only thing I don't like it's no direct flights from my local airport, but if I have to go via Istanbul then Turkish airlines it's my preferred carrier."
Плюсы: "The bottom seat of the pocket is uncomfortable outdated. The distance between the chairs Too crowded"
Плюсы: "The boarding was quick and easy. Comfortable seats and enough room for legs."
Минусы: "There were 5 screaming toddlers on board. The trip was gently saying unpleasant. There should be a section for families with kids to avoid the noise and craziness that other passengers must endure. Food was ok; the second choice was not available neither for lunch or dinner."
Минусы: "The food"
Плюсы: "Хороший экипаж: слаженная работа и предупредительная забота. Мягкая незаметная посадка."
Минусы: "Не менее 1 часа просидели в самолёте из-за очереди на ВПП (проблема аэропорта), но экипаж предупредил сразу + работал кондиционер, так что было не критично + в полёте частично наверстали время задержки. Спасибо экипажу!"
Плюсы: "Pretty comfortable seats, nice to have blanket/pillow/eye mask/earplugs for overnight flight. Good entertainment choices."
Минусы: "Boarding was terrible - the terminal is overcrowded, and people are crammed at the bottom of an escalator which is extremely dangerous. We needed to take a bus to the plane which is very unusual for an international flight."
Минусы: "Add entertainment Seat comfort"
Плюсы: "Вкусный сандвич из круассана"
Минусы: "Не работала розетка USB весь полет, не смог зарядить телефон"
Плюсы: "Отличный пилот и хорошие бортпроводники."
Минусы: "Отсутствие возможности пользованием приложения Аэрофлот, не очень приятная история. Питание к сожаление ниже среднего."
Минусы: "They didn't give the yellow cards that every traveller need to fill out. So when everyone got off in Shanghai we had all the booths busy with people trying to fill in the papers. All other airlines just give those papers while people are still in the airplane."
Плюсы: "Both legs were not yet so I was able to spread out a little. Both flights were punctual, despite having to de-ice the plane before take off."
Минусы: "The announcements were spoken very quickly. Both Russian and English. It was hard to understand , especially with the English translation"
Плюсы: "Экипаж великолепен"
Минусы: "Летели в облёт Пакистана, полёт вместо 6 часов занял 9. Рейс задержали на 1,5 часа"
Плюсы: "couple years later, still talk about the wonderful trip i took. super easy flight and also comfy!4"
Плюсы: "Вежливые проводники и умелые пилоты"
Минусы: "К самоллету везут так долго что начинаешь забывать о том что ты летишь))))"
Плюсы: "Premium Economy has good seats. Staff OK."
Минусы: "The connection system at SVO Terminal D, International to International, is horrible, and dangerous. If any panic would have started during the 1 hour 15 the 1000 and more of us were squeezed in a small transit room, hoping to get to the two tiny security belts, people would have died. Shame on them"
Минусы: "Система при продаже билетов выдала очень короткую стыковку - 1 час 25 минут. Самолет из Барселоны задержали на 25 минут, а в Шереметьево невозможно найти простому пассажиру путь для транзитных пассажиров. Не удивлюсь если его вообще нет. В итоге нереальный бег из терминала Д в терминал Б все равно не дал возможности успеть на свой рейс."
Плюсы: "the food was delicious and the flight was smooth, the crew was friendly"
Минусы: "navigation for the tv was extremely difficult."
Плюсы: "Quick boarding"
Минусы: "Crying baby"
Плюсы: "Классный экипаж, профессионалы. Неплохое питание. Стюардессы умницы! Отличное владение языками."
Минусы: "Тесное размещение, нет развлечений и дисплеев на борту. Произошла задержка рейса, а по прилёту обьявили о прибытии совершенно в другой терминал (1 вместо 2), из-за чего лично у меня возникли некоторые проблемы!"
Плюсы: "Самолёт полный, сидеть комфортно если бы не сосед"
Плюсы: "Хороший перелёт. Стюардессы предупредительные и внимательные."
Минусы: "багаж получил на следующий день"
Плюсы: "Комфортные сидения"
Минусы: "Очень долго ехали на автобусе от гейта до самолета - около 25 минут. Притом было ощущение, что сначала ездили кругами. Проверка посадочных талонов при входе в самолет. Все остальные авиакомпании последний раз проверяют билет при входе в гейт, поэтому после прохода уже прячешь билет подальше. А тут потребовали предъявить. Пришлось долго искать в сумке, пока все остальные пассажиры ждали своей очереди на улице."
Минусы: "Не работала обещанная развлекательная система"
Плюсы: "New plane, great service. Free food and coffee/tea/water on short 1 hour flight. Free 1 piece luggage allowance. Overall excellent experience"
Минусы: "We missed THE connecting fligh. They provide us really low quality hotel not clean at all. Also it took us 5 hours to go to the hotel from the airport. They made us wait 5 hours. I felt like I’m an illegal immigrant. In the hotel there was no slipper no toothbrushes. They should’ve provided us a kit"
Плюсы: "Понравилось всё!"
Минусы: "Очень небольшие расстояния между рядами. При росте 190 см это ужас."
Плюсы: "Самолёт долетел"
Минусы: "Стюардесса 3 (три) раза пыталась налить воду в грязные стаканы. При просьбе дать чистый стакан сказала "а чё, это же чаем испачкано". Пока я не рявкнула мне пытались выдать воду в грязном стакане. При просьбе дать плед (в салоне было очень холодно) мне сказали "сначала младенцам", но потом Стюарт просто обо мне забыл. Еда не аэрофлотовская, а 2 ужасные печеньки. Ну и для кучи мне с соседями не повезло, они считали что все должны помочь нести их сумки, потому что "у нас так много багажа". При посадке пришлось ругаться с пассажиром спереди, потому что ему хотелось садиться с откинутым назад сиденьем (Стюартам было наплевать)"
Минусы: "You never confirmed and in fact showed it as not booked!!!!!!"
Минусы: "The sound in earphones was poor not allowing to enjoy movies/ music."
Минусы: "Что я давно отменила рейс, а вы мне шлете напоминания о нем и анкету, чтобы я оценила то, что я не совершала!!!"
Минусы: "7 часов лету. Кормят 1 раз, примерно через час после взлета. А потом за 6 часов только воду предлагали. Раньше (несколько лет назад) кормили на рейсах в 6 часов и более 2 раза. Хоть-бы чай с бутербродом дали."
Плюсы: "Don’t dare travel as two people and hope to seat together . You cant pick your seats during check in, they pick for you ... SMH"
Минусы: "Very hot and stuffy in the plane, as usual."
Плюсы: "Вылет вовремя, прилёт раньше на 30 минут."
Минусы: "Очень узкие ряды, ноги некуда девать! К завтраку не было хлеба Не распространяли миграционные карты"
Плюсы: "Good aircraft. Nice flight with professional crew. No delays."
Минусы: "Poor snack (one sandwich and mineral water only)"
Плюсы: "Plane, level of service"
Минусы: "Passport control at the UK border"
Плюсы: "I liked nothing.My Whats Up was not working since I did not have Russian Sim card...so not only I failed to call my family but to read news ..."
Минусы: "Poor organized Moscow airoport with such long lines where you have to go different floors and different sides and you have just 60 min....plus the bus that delivered us fron the plane smells horrible."
Плюсы: "Вполне удобные кресла и расстояние для ног."
Минусы: "Прилететь без багажа в зиму, теперь придется покупать все вещи заново! Кто мне возместит траты на зимние вещи и в чем нам ходить ?! Да и лететь не 10.30 часов , а 12 было утомительно , а никаких прикольных не было дополнительно предоставлено, хотя бы для детей...ну и потом вся эта бумажная волокита в аэропорту, почти сутки потратили на прибытие из Хошимина в Москву."
Плюсы: "Plenty of helpful staff onboard"
Минусы: "Такое впечатление, что самолет раньше самолет эксплуатировался на китайском рынке - между сидениями очень мало места"
Минусы: "Долго везли от самолёта до места высадки. Долго не высаживают!!"
Минусы: "Долгое ожидание багажа."
Минусы: "Забрали ручную кладь в багаж. Подход к ужесточению контроля за ручной кладью формально правильный, но Аэрофлот потеряет своих лояльных клиентов. Размер рамки не совпадает с размерами, утверждёнными мировыми практикам и соответственно выпускаемых мировыми брендами Samsonite, Tummi ручной клади. Подход "коверный" , в том числе и для бизнес класса, для Skype priority!!"
Плюсы: "Отличный сервис, приятный экипаж, все понравилось."
Плюсы: "Приветливый экипаж, мягкий взлет и посадка. Сидел в самом конце самолета, где по два ряда кресел. Показалось очень удобно - было куда вытянуть ноги, выспался нормально."
Минусы: "Посадка в Шереметьево проходила отвратительно - зал тесный, низкий потолок. Очередь пассажиров блокировала вход в туалет. Все очень неорганизованно - для большого количества людей необходимо выстраивать коридор из лент. Потом долго ехали на автобусе до самолета - на большие самолеты уж можно было через трубу посадку организовывать"
Плюсы: "Внимание и профессионализм экипажа, питание на борту"
Минусы: "Отсутствие беспроводного доступа в интернет, надо на всех рейсах обеспечить WiFi"
Плюсы: "Летел как король в трех сидениях , питание норма. Экипаж приветливый."
Awesome! I traveled in business, love it!
Food could be much better.
Плюсы: "Not a lot."
Минусы: "Our flight got delayed so American Airlines Auto switched us to a flight leaving a day later with a 17 hour layover. When I called to get it fixed I waited on hold for 30 minutes before I got through. Once we got on original flight they gave away seats we paid extra for and gave us no refund."
Плюсы: "It was the best flight I’ve ever had. Friendly, polite and very careful crew. It was very pleasant to be on board. Clean, nice climate control, no any smell. The food was tasty and on time, the beverages were widely presented from juices to red and white wine or beer...so The time passed quickly"
Минусы: "Only the other trip by air with Finair"
Плюсы: "Lovely crew, very good entertainment system."
Плюсы: "Комфортный самолет, приветливый персонал."
Минусы: "Потерян чемодан. Отсутствие питания. Даже в Аэрофлоте что-то дают пожевать."
Плюсы: "Аналогично предыдущему рейсу - персонал рисам самолет."
Минусы: "Потерян чемодан. Отсутствие питания. Даже в Аэрофлоте что-то дают пожевать."
Плюсы: "Flight as such was good and smooth"
Минусы: "Better food, but nowadays unless you fly on business or first you are doomed and cramped beyond belief, any improvement comes at a price"
Минусы: "The transfer was a disaster. We had to go through the security check (even though the transfer was in the Schengen area) and almost missed our connecting flight."
Плюсы: "I was i business class and the crew were very good"
Минусы: "nothing as it was not a long flight, only 3 hours"
Плюсы: "The crew was great!"
Плюсы: "Очень приятный экипаж, проявляли понимание и старались помогать во всем!"
Минусы: "Задержка рейса на 3 часа и 10 минут."
Плюсы: "I liked everything !"
Минусы: "Slow on boarding. I was swipe-checked twice, including the one by the airline."
Минусы: "My luggage did not make it despite the long layover in Helsinki."
Плюсы: "The blueberry juice was good!!"
Минусы: "Sitting by the bathrooms. There weren’t even pretzels."
Плюсы: "I liked that there was a smaller airplane on LED - HEL route: it gives more "feeling of flying" than the bigger planes do."
Минусы: "I didn't like the fact that it was not indicated in advance (when the tickets are sold) that LED - HEL route is operated by a different airline, even though that airline is a Finnair's partner. It would have been better to have a complete information up front. But the airplane and crew were excellent."
Плюсы: "Nice crew that were helpful."
Минусы: "Small plane, cramped seating."
Плюсы: "Понравилась хорошая организация на пересадке, хоть и была 1 час 20 минут остался запас по времени (можно нам даже было не торопиться)"
Минусы: "На регистрации в Мюнхене сотрудница стойки не хотела регистрировать до конечного пункта, хотя в раньше в подобных перелётах с короткой стыковкой регистрировали до конечного пункта. Пришлось вызывать главного и доказывать, доказали. Больше неприятностей не было, если не считать плохую погоду в Хельсинки, где задержался рейс на 40 минут."
Плюсы: "Fast connection in Helsinki!"
Минусы: "Delay in JFK, old aircrafts and mulfunctioned entertainment equipment."
Плюсы: "modern aircraft, excellent service , nice crew"
Плюсы: "Decent flight from SFO to HEL, friendly staff ..."
Минусы: "Ran out of food options from SFO to HEL. I was sitting towards the end of the plane ... and no more chicken so got stuck with the pork and mashed potatoes options. Need more coffee aboard the flight. ANA cleans the bathroom periodically, and wouldn't be bad to do the same on long flights. The arm rest between seats don't go all the way up, only half way. If the person in front of you is asleep during meal service, the FA (flight attendant) won't lift the seat and it may be a very uncomfortable meal experience. Other airlines will have the FA do it themselves. ...and you need to be careful about staying awake to get food (otherwise you can get forgotten)."
Плюсы: "Friendliness of staff"
Плюсы: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."
Плюсы: "The shorter flight to Zurich was on a smaller plane than the overseas one, but I'm not sure what model. It seemed about average for comfort; overhead bins held my backpack easily, while I find many older planes do not. Coffee or soda was free, everything else was for sale. Attendants on this flight were very busy and very friendly. Check-in was run very efficiently. My check-through luggage arrived intact. Overall a good experience on a two-hour journey. Plane arrived about 10 minutes ahead of schedule, which is always a plus."
Минусы: "No real issues with this flight. it accomplished my objective - to get to Switzerland intact, with a minimum of fuss."
Минусы: "Economy seat with Centre seat left empty"
Плюсы: "Everyone was polite and helpful and did everything to make flight comfortable"
Минусы: "Plane tiny and not very comfortable, but the flight time is pretty short so it is not bad overall"
Плюсы: "My luggage was found and collected and transfered for me by Phillipines Airlines staff at Hong Kong airport."
Плюсы: "This was a very short flight and I don't recall if there was any food service or entertainment."
Минусы: "A very very small plane. Cold staff"
Минусы: "Очень мальенькая самолёт"
Минусы: "Не было возможности заказать спец питание"
Плюсы: "the flight wasn't full and I had the front row"
Минусы: "i had the front row on an airplane but there was no first class:("
Плюсы: "Tiny turboprop. Ok flight."
Минусы: "Was not allowed to bring standard-sized suitcase as carryon: it does not fit in the overhead. This means I had to check it to final destination which I do not like to do."
Минусы: "No room on flight ran out of wine and food before getting to the back 1/3 of plane where I was sitting I can say one of the worst travel flights I've ever had"
Плюсы: "Food was provided when the flight was delayed for 2 1/2 hours. I also really liked the text update from kayak about the delay. The airline did not keep me updated but kayak did."
Минусы: "The delay when it was already a 6 hour flight. I also was not able to reserve a seat because I had booked through kayak and not with the airline. Finally of the most irritating of all annoyance was that there was no movie. This was an international flight and there was no entertainment. I will never fly American Airlines again."
Плюсы: "Pleasant staff and crew."
Минусы: "Tv screens are old and function very poorly."
Плюсы: "The flight to and from Los Angeles was operated by British Airways and was on one of their Airbus fleet. Boarding was completed efficiently and with ease. I sat on the upper deck and was very comfortable in comparison to other major airlines previously used for this particular flight. The plane was very clean and the crew were outstanding. Nothing appeared to be too much trouble for crew, and they were ready with beverages, including tea and coffee, and snacks throughout the flight. In flight entertainment was good. All in all very pleasant flight to and from the U K."
Плюсы: "The service were very good. Just wish the food better selection."
Минусы: "The leg room were tight."
Минусы: "After waiting around in the airport for almost 10 hours we were finally told the flight was cancelled and my direct flight turned into a taxi transfer and 3 flights with a day lost on my vacation. I was not offered any compensation however I heard some passengers were given $7 food vouchers to be spent only in a small convenience store that was the only store open."
Плюсы: "I was glad that it was a direct flight, and the crew was nice."
Минусы: "The seats are too small, and there were two empty rows behind us, but the crew seemed to be using them to sleep and did not allow anyone back there. The monitors were in the aisle, and I could not see it well, and I was never offered any headphones, so I could not watch the in flight entertainment. Overall, the flight was pretty disappointing."
Плюсы: "Polite and friendly flight attendants, smooth boarding procedure"
Минусы: "Trash everywhere on the plan by mid flight.... Broken tv screen"
Плюсы: "The crew members were very helpful and kind. Seats are okay. The music selection was pretty good."
Минусы: "If you are not planning to sleep, bring your own book, tablet and earbuds! The airplane has no individual screens for entertainment, only tiny drop-down screens."
Минусы: "We were unable to find a row of seats to more comfortably facilitate traveling with a baby and a toddler as seats that should have had a cot or extra seating didn't have the cot and were sold out for an additional fee before we had the chance to. Discussing this with the staff at check0in and at the gate, made no difference as they had no knowledge of what was available on that particular flight. Every time I fly with American I'm reminded of why I don't like the airline and I will do my best to avoid them moving forward regardless of competitive ticket pricing."
Плюсы: "Flight was not super crowded. Crew were lovely."
Минусы: "No seat back entertainment...had to endure The Charlie Brown movie, Nelson Mandela biopic and lousy boxing movie. Seats extremely small...would have been awful if plane was at full capacity. Plane very dated...no frills"
Плюсы: "Crew was accommodating, entertainment movies was good and food/snacks was not bad for transatlantic flight from NY to Paris. Seats are cramped, but it is expected."
Минусы: "Didn't appreciate the additional charge to select basic seats (not upgraded), not sure if justfly.com is affiliated with Kayak. I found it absurd but read reviews that if you don't select seats you might get bumped off your flight if it's oversold. I didn't take any chances so I paid the additional $29 and yet both my fiancee and I sat way apart. Arriving at the airport to check in, I saw options to select seats which made me upset even though there was nothing next to each other but way more options than online."
Плюсы: "My first time flying with S7 — very pleasantly surprised with the overall experience. I will definitely use S7 for domestic travel in Russia in the future."
Минусы: "Seats a little cramped, but par for the course."
Минусы: "Delayed by 30 minutes on 1h flight is just way too much"
Минусы: "Small plane but got us to where we wanted to go"
Плюсы: "Вежливость бортпроводников чистота и комфорт в салоне."
Плюсы: "Чистый салон."
Минусы: "Грубость стюардессы Альбина ."
Минусы: "Baggage check in was delayed 3 hours stupid and unacceptable"
Плюсы: "Súper comfortable"
Минусы: "Very efficient. They feed you even on a flight that’s less than 3 hours"
Плюсы: "Yes everything was very well)"
Минусы: "All is good"
Минусы: "Airline charged for baggage even though I already paid for baggage to be included when making a booking on Kayak."
Плюсы: "Новый самолет."
Минусы: "Попросил воды- принесли в бу стакане из под сока. Причем не известноькто пил до этого."
Плюсы: "Долетели, все же"
Минусы: "Задержка рейса - два из двух за неделю. Высадка пассажиров - один автобус был, второй и третий приехали через 15 минут."
Плюсы: "Всё как обычно. Отличный экипаж. В Токио посадки при сильном боковом ветре, но пилоты посадили мягко. Бортпроводники вежливые."
Минусы: "Раньше на этом рейсе был обед, сейчас сендвичи."
Минусы: "I couldn't change seats on line I did prepay the baggage, printed the receipt, when I started checking in, they won,t honor their own reciept, they could not find my prepayment, the call center was no helpful, I had to pay again. The checking in agent placed myself and my wife far from each other, and the plane was half-empty"
Плюсы: "Вежливые стюардессы, вкусный обед, пилот объявлял какие города мы пролетаем."
Минусы: "В самолёт очень долго садили с холодного автобуса."
Плюсы: "Modern, efficient, friendly, and economical (good price)"
Минусы: "Very confusing regarding cost of checked bag, traveling with pet. Some airlines give option to select this ala carte on website and this seems most efficient way to make money for airline and make easy for customer. Please try this."
Минусы: "Rude personnel, junk food, no entertainment system — S7 at its best"
Плюсы: "Красивый сти(ьный салон. Достаточно комфортный эконом-класс."
Минусы: "Питание - отвратительное"
Минусы: "Длительная задержка вылета"
Плюсы: "Food The flight took less time than promised."
Минусы: "Boarding was a bit delayed, but otherwise it was ok. I wish there was more legroom, it was not that bad though."
Плюсы: "В ножках кресел были гнёзда USB для зарядки устройств. Оригинальная подставка для телефона или планшета."
Минусы: "Couldn’t even board the flight. Was given 0 notification that I would require a transit visa through Russia."
Плюсы: "Вежливый персонал, своевременный вылет и прилет, достаточно чистый самолет, мягкая посадка."
Минусы: "Потряхивало, говорят что турбулентность. За перевес в 5 кг заплатили 50 евро (достаточно много по 10 евро за кг). Еда не вкусная."
Плюсы: "Very nice food and service! Flight attendants pay attention to any requests."
Минусы: "1) очередь на паспортном контроле 2) ошибка в дате прохождения контроля 3) задержка с вылетом из Аликанте"
Плюсы: "Good new and clean airplane. Good meal"
Минусы: "Boarding was poor"
Минусы: "They did not let me board they moved me from gate to gate until finally i was able to fly but not to kazan"
Плюсы: "Good and organized airline"
Минусы: "I had paid for 4 pieces of luggage when I bought the tickets online, but the airline did not have a record of this, because Kiwi.com failed to send them the money. So I had to pay for my luggage twice! Crazy and ridiculous customer service... last time I will use both S7 and Kiwi..."
Минусы: "S7 check-in staff were not helpful nor friendly at all, I almost missed my flight because of misleading information I was provided by them."
Плюсы: "The attendants were Very Gracious"
Плюсы: "Everything was smooth and on time"
Минусы: "Price was too high but I waited til the last minute"
Плюсы: "On time arrival in Moscow"
Минусы: "Didn’t like boarding up a ramp in the mid day heat"
Минусы: "Limited crew who sling another language"
Плюсы: "Plane was new, crew pleasant and flight easy"
Минусы: "Задержали самолет нв 1 час, объяснив что он из другого места не успел прилететь. Чартер какой-то, а не регулярный рейс"
Плюсы: "Good service, organized, really good food, comfortable seats."
Минусы: "Bad baggage policy. No entertainment."
Минусы: "Замена места с 3А на 11А сотрудником при посадке, без извинений. Я специально купила билет с возможностью выбора места, в он-лайн регистрации я выбрала 3А. По какой причине меня без моей на то воли при посадке пересадили на место 11А, без пояснений и извинений? Нет никакого более желание летать на рейсах S7!"
Плюсы: "Рейс гонконг-владивосток. Вылет по расписанию, прилетели даже раньше запланированного. Взлет и посадка достойные. Плюс пилотам."
Минусы: "Пледы выдаются по требованию,а не лежат на креслах, как в других авиакомпаниях. Из развлечений только поход в туалет. Что все пассажиры и проделывали бесконечно весь полет, при этом нещадно громыхая дверями. Научите стюардесс нормально улыбаться!"
Минусы: "There was no S7 rep in Berlin Tegel airport and the agents in Frankfurt did not respond. So my son had to call us in the US to take care of the problem. We got hold of the agent through a US number, but no solution was offered other than simply buying a new ticket for a not so good price. I ended up getting no credit whatsoever and buying a new ticket on Finnair because the S7 offered a new ticket for two days later than the day on which they described event took place."
Минусы: "Our son missed the outbound flight from Berlin, Germany, to St. Petersburg, Russia. The airline does not have any representation in Germany except in Frankfurt. He could not get hold of them by phone from Berlin, so we had to call from the United States. It turned out that we could not call S7 directly at all - instead we had to call Vyama. They told us that by missing the outbound flight, he also missed the inbound flight. Therefore, we had to buy a new ticket and pay whole price again for the flight two days later. This is not the practice that is used by other companies - which offer at least some credit."
Минусы: "Задержали рейс более чем на 2 часа. Посадка была плохая."
Минусы: "Семьи с маленькими детьми стоят в общей очереди. Им никто никак не помогает."
Плюсы: "The flight was smooth, and the flight attendants were hardworking and attentive."
Минусы: "The meals smelled so bad when the trolley went past that I actually thought it was a problem with the toilets. A roll, a slice of brown bread, no butter, a packet of ketchup, and a yellow jelly/jello with tiny pieces of canned pineapple suspended. The main course featured rice that somehow managed to be dry and overcooked at the same time, and a flavorless chicken patty. Our flight was nearly four hours late taking off, because the incoming flight required a replacement aircraft. We were promised a complimentary drink that never appeared. No entertainment on a four-hour flight, which is standard."
Минусы: "Бортпроводница очень тихо читала сообщение вначале."
Плюсы: "вежливость, хорошее расстояние между креслами, давали пледы, еду, напитки"
Минусы: "Командир не назвал свое имя, стюарды ходили с напитками и едой весь полет, потом сразу закрыли туалеты, а мы не могли приземлиться около часа из-за погодных условий. Надо как-то компактнее носить еду и напитки, а не весь полет."
Плюсы: "decent leg room good food"
Минусы: "plane too hot"
Минусы: "Better reading material"
Плюсы: "All was super!"
Минусы: "All was great!"
Плюсы: "Everything except the delay"
Минусы: "No delays, took bag crew forever to load the plane, they were extremely late....waited over 35minutes"
Минусы: "The flight was late by half an hour and I had to pay 60€ because my cabin bag was 2kg heavier than allowed."
Плюсы: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Минусы: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."
Минусы: "Flight attendant didn’t smile @ all, it was like we are on her way."
Плюсы: "Nice stuff."
Минусы: "Probably teleportation?"
Плюсы: "Clean airplane nice pretty stewardess in short dress."
Минусы: "Probably private jet whit hot tub."
Минусы: "Free water ! On a 2+ hours flight, it’s scandalous to have to pay for a glass of water. Also, your cabin crew was inexperienced (but trying hard, credit to them) and understaffed. And the flight was late."
Плюсы: "The crew, plane and airport was great!"
Минусы: "Part of our luggage was disassembled and not delivered to the final destination."
Минусы: "Sēdvieta neērta un nepiemērota gulēšanai."
Минусы: "Nothing in time"
Плюсы: "Good, friendly crew. Plane was quite clean, although not perfect. Smooth flight."
Минусы: "No food included in the price of my very expensive ticket, and to make it worse, I was not informed. There was no info while booking, no info while buying the ticket, no email after buying, no email from the airline, nothing. I’ve never even heard of a transatlantic flight without a meal included."
Плюсы: "The airplane was brand new. The crew was very friendly"
Минусы: "no food or water in economy - for a 5 hour flight."
Плюсы: "Food offered on flight even though short trip"
Минусы: "Was delayed so being on time"
Плюсы: "flight crew was amazing."
Минусы: "Boarding was poorly handled by airport staff"
Минусы: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"
Плюсы: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Минусы: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"
Плюсы: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
Минусы: "Flight was delayed"
Плюсы: "All fine"
Минусы: "Flight delayed 2 hours"
Плюсы: "Crews on Air France are outstanding!"
Минусы: "Baggage was lost and was delivered 2 days later."
Минусы: "Short flight and unmemorable (that's a good thing)"
Минусы: "There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass"
Минусы: "airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again."
Плюсы: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Минусы: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Минусы: "flight was delayed, missed connecting flight. new flight they gave me was also delayed, almost missed connecting flight again"
Минусы: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Плюсы: "Лучший взлёт и посадка в моей жизни. Или это bombardier cs300 или пилот такой молодец. Но было очень круто!"
Плюсы: "New planes"
Минусы: "I wasn’t asked to prepay luggage & it cost me double. That makes me very annoyed."
Плюсы: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."
Плюсы: "Everything was excellent"
Минусы: "Nothing. All was good"
Плюсы: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"
Плюсы: "On time boarding and departure. Clean plane and friendly staff."
Минусы: "Nothing, all was good."
Минусы: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
Минусы: "We had to pay for 3 pieces of luggage, including my hand luggage. It came to about $150 dollars. When i booked the flight, it did not indicate anything about this extra change so be ware of this. The flight itself was quite inexpensive."
Плюсы: "Brand new aircraft Wider seats as normal Good selection of food"
Минусы: "We got disembarked from the aircraft for technical reasons, then they towed the same aircraft to the next gate and off we were. Delay almost two hours."
Плюсы: "Quick bag drop and security line at Riga airport. Quick boarding with all the larger suitcases forcibly checked in at no charge. On time departure. Seats are comfortable enough for a short flight."
Минусы: "(This is more of a comment on Kayak's review page than on the flight.) Haven't tried the food and there was no entertainment."
Минусы: "paying for water!"
Плюсы: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Минусы: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."
Плюсы: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
Минусы: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."
Плюсы: "Moved up to First class section."
Минусы: "No refreshments"
Плюсы: "Friendly crew, tons of meal options, good price."
Минусы: "Checked in luggage is only 20kg, there's no entertainment in flight."
Плюсы: "Fine, left on time, short flight."
Минусы: "No complaints"
Плюсы: "Things moved along fairly well, especially once I was in Riga. The hour layover stressed me out because I wasn't sure if I'd make it to my connection in time, but the airport was not crowded so I managed to get through passport control fairly quickly and made my flight."
Минусы: "Flight left a late, which was stressful with an hour layover in Riga where I had to go through passport control. Was very stressed, but made it with ten minutes to spare before my connection boarded because the airport happened to be not crowded."
Минусы: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."
Минусы: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Минусы: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Минусы: "Слишком придираются к багажу"