Строгий санитарно-гигиенический контроль
Ежедневная чистка салона, HEPA-фильтры на всех рейсах в Украину
Ср. цена – туда и обратно
|18 822 ₽|
Недорого – туда и обратно
|10 448 ₽|
Недорого – туда
|6 166 ₽|
В среднем прямой рейс из России в Украину длится 18ч. 30м.. За это время вы покроете 1281 км. Наибольшей популярностью пользуется маршрут Москва - Киев, по которому средняя продолжительность перелета составляет 5ч. 05м.
Самый дешевый билет в Украину из России в один конец, найденный нашими пользователями за последние 72 часа, стоил 3 498 ₽, а туда-обратно — 11 397 ₽. Наибольшей популярностью пользуется маршрут Москва Шереметьево – Киев Жуляны, а самый бюджетный билет туда-обратно по этому направлению за последние 72 часа стоил 17 170 ₽.
По данным поиска KAYAK самым высоким спросом пользуется Киев (71% от объема поиска авиабилетов в Украину). На втором месте — Львов и Одесса (13% и 8% поисковых запросов). Многие пользователи также ищут авиабилеты в Харьков (5%), в Днепр (1%) и в Запорожье (1%).
Прогноз цен KAYAK использует данные за прошлые месяцы, чтобы определить вероятность роста или снижения цен по определенным направлениям в течение 7 дней. Он подскажет вам, стоит ли покупать билет прямо сейчас, или имеет смысл подождать, пока цена снизится.
Оценки на основе отзывов пользователей KAYAK:
Плюсы: "Flight was cancelled. Kayak did not notify us. We found out by accident. There was no customer service from kayak. We had to solve with with the airline"
Плюсы: "All was Good, no special negatives."
Минусы: "Not worth my time to comment."
Плюсы: "Crew was very courteous and attentive"
Минусы: "More fruits and green (non-starchy) vegetables"
Плюсы: "Seats were comfortable"
Минусы: "Please make an announcement to passengers to not be dismissive if their surroundings. Passenger in front of me was has no regard for people behind him. Kept throwing himself in seat aggressively which cause water/food on trail to fall over. Thanks"
Плюсы: "Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home."
Минусы: "Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country."
Плюсы: "I never made the connection because the flight was cancelled. I liked nothing about the flight and to boot I got sick because I was up for over 40 hours straight... 11 of them spent in Customer Service line."
Минусы: "It was a terrible two day experience that would have turned into over 3 if I did not cancel my flight plans.... vacation ruined."
Минусы: "Screens need update, mis functions on equipment"
Минусы: "It would have better if the flight wasn’t 5 hours late."
Минусы: "The boarding by groups could improve the process"
Плюсы: "Great friendly crew. Efficient systems."
Минусы: "Tight seats. Very little leg room."
Плюсы: "Good crew and despite the short flight we even got a sandwich which was great after a long day"
Минусы: "No entertainment but short flight"
Плюсы: "Left on time"
Минусы: "I wanted to get some work done on.y flight but I couldn't even open my laptop screen more than a few inches."
Плюсы: "Crew was polite"
Минусы: "Outdated aircraft. Too little seat space. Mediocre food. Mediocre entertainment. No device chargers.terrible policy of requiring passangers to buy seat reservations--beyond annoying."
Плюсы: "From the kind stewards to the easy meal service to my peace of mind, knowing I’ll be well taken care off - SwissAir is the same gem it’s always been."
Плюсы: "I bought 2 tikets from Chicago to oscow and back for me and for my son. I live in USA, son lived in Russia but he received immigration visa and I had plan fly to USA with him. From Chicago I used my ticket and say SWISS staff what my son will have trip only from Moscow. I paid for 2 tickets around $1700. Today when we should have trip back to USA, SWISS company said what ticket for my son do not exsist. And I spent for new ticket 220000 rubles about $3600. Nobody in SWISS company do not said me what my tocket for son canceled. I am shoked !!!"
Плюсы: "Smooth flight"
Минусы: "Ordered kosher and did not get it"
Плюсы: "always enjoying my swiss flights. Thanks guys good job"
Плюсы: "The flight attendants were very attentive and professional. Food and snacks were tasty and Proseseco delicious! Upgraded seats were worth it for a long flight."
Минусы: "Everything was great!"
Плюсы: "On time, good service, nice crew"
Минусы: "Tight space for legs when chair is in flat setting"
Плюсы: "Very attentive to children at boarding and in-flight."
Минусы: "On ticket it said time between flights was 1hr 25min, but as soon as we got off the plane we had to RUN through Zurich airport, where 1000 other people were all trying to funnel down the single escalator to Passport Control, to get to our gate. Then we had to wait in another Passport Control. TERRIBLE and stressful. The actual flight was fine."
Плюсы: "Passengers completely ignored the commands of the crew and crew was unable to take control of the crowd (passengers refused to follow crew's multiple demands to sit down during the high turbulence, finally crew gave up to force passengers to take a sit). Several times, standing passengers fell on the sitting ines. When at the end of the flight, the issue was pointed out to the captain and supervising flight attendant, both became aggressively defensive to the point of being rude."
Минусы: "I was chrgwd to check in the only bag. Yhis is unheard of on intl flights"
Плюсы: "Good service, space for people and luggage"
Минусы: "Less than great food, but everyone else is the same"
Плюсы: "I did not take this flight. I had to change my itinerary to accommodate a change in my work commitments and tried to cancel this flight but was unable."
Минусы: "I am never ordering a ticket through your services again. And I will certainly advise friends and colleagues against doing so. Your customer service is execrable. This is the second time in a year that I have had to spend hours of time in an attempt to cancel a flight and have lost the full ticket cost because of all your terms and conditions and fine (=unfindable, unreadable) print. The lack of transparency regarding baggage fees is outrageous. I have had to pay hundreds of dollars in such fees after having had no such notice - and no inkling - that that would be the case. We call this a "racket" in the United States."
Плюсы: "Registration and baggage check was fine, no line to wait im. The flight was moderately full. Good food and beverage service (although Lufthasa is a bit better)."
Минусы: "Zurich airport dining facilities are poor - no choice of warm food and pricey."
Плюсы: "Flight attendants were polite and very nice."
Минусы: "Flight was delayed, as a result i missed the next flight to Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint."
Плюсы: "The food,crew and flight were flawless. Our flight scheduling had us connecting within a thirty minute period in zurich and we had to run to catch the flight. Probably would have missed the connection if our 26 year old son didn't run ahead. Too much drama and no one from swiss air to help. Suggest more time for transfer in the future or someone to guide passengers. We were nit the only ones. However, we did make it as did the others ( luggage too!)so kudos to swiss for waiting"
Плюсы: "Once boarded we took off pretty quickly, crew were extremely nice, food was great"
Минусы: "no entertainment at all."
Минусы: "THERE'S SOO LITTLE LEG SPACE BETWEEN SEATS ON THE ECONOMY SECTION IT IS VERY UNCONFORTABLE!!!"
Плюсы: "The flights were Just as schedule, the arrival time was even earlier than planned. The crew is always available and tries to make the flight as comfortable as it can be. The food is brilliant in comparison to other airlines. To sum up, always a good choice. * this is my 8th flight with Swiss."
Плюсы: "The service and hospitality"
Минусы: "I could notice The crew was really attentive and took good Care of passengers Who speak german or were from Swizertland, meanwhile with The rest of The passengers they were not really nice at all."
Плюсы: "Brand new plane, with ultra modern seating. We had a lot of room."
Минусы: "We sat in the plane for 40 minutes before takeoff"
Плюсы: "Gate changes and delays boarding made getting food between flights an impossibility. On board food was appreciated but was a snack and in 12+ hours travelling this made it tough."
Плюсы: "Flight attendants were friendly, and also very skilled so that their service was unobtrusive, graceful, and helpful. They took great care to get people what they wanted, and I saw them fulfill a few special requests from the people around me politely and quickly. The entertainment selections were good. The variety of interesting musical selections allowed me to go the whole flight without running down the battery on any of my own musical devices. The seat space was comfortable, especially compared to domestic flights I've taken for the last 10 years. The enforcement of carry-on luggage rules meant the overhead compartments were sufficient for what was brought aboard and people weren't filling the foot-space with bags."
Плюсы: "All but the service"
Минусы: "Flight attendants seem confused. Service was below par. Took forever to clean food service. Business class had the lights off after dinner at least 40 minutes before we did in Economy. Couldn't get water I requested for a long time."
Плюсы: "Service and staff were outstanding and would love to use them again!"
Минусы: "All was great!"
Плюсы: "food was good and crew service courteous and attentive"
Минусы: "Plane was very old. No leg room. Seats recline way too much until you can't even see the image on the screen anymore when the person in from decides to recline all the way let alone how uncorfotsblr it is to have the back of the front seat almost touching your face and serously limiting ability to move on the seat. Entertainment has super old interface, software."
Плюсы: "Crew was great and very professional. Airport is good and comnfortable."
Минусы: "Transatlantic flight was hugly uncomfotable. The seat was broken. Seats are nerrow, hard, too close to each other. If person pulls down seat in front of you, the back is literally 10 cm from your face. Very bad."
Плюсы: "In time Nice service Delicious Meals Great Movies"
Минусы: "No priority for boarding with Children No internet on Board"
Плюсы: "Very organized"
Минусы: "Very uncomfortable seating"
Плюсы: "Отношение к пассажирам, обслуживание"
Минусы: "Ручную кладь которая с собой, даже если она соответствует размерам, пытаются сдать в багаж"
Плюсы: "Great Movie selection Got fed a lot (2 meals, 2 snacks, and many beverages) Boarded early and got going to take off early Split up the meals/ snacks good to make the flight go by fast."
Минусы: "People rude and inconsiderate about sleepy across multiple unused seats, overall had nothing to do with the airlines and flight."
Плюсы: "Small plane but quick flight"
Минусы: "All was great!"
"Some passengers paid no respect for seating comfort, they reclined fully which made it difficult to eat and flight attendants didn’t pay attention to crying babies and never tried to help the mothers caring for the child… attendants where missing for over 3 hours once they turned lights off.."
Плюсы: "Comfortable seat."
Минусы: "Crew seemed to be having an off day. Not as organized and we’re rushed."
Плюсы: "Due to my religious faith I had booked special meals on Turkish Airlines. ( isegnent - Turkey to Washington DC ). Not only did the crew decline having my food reservation but they forced me to have food totally against my faith. Not sure if he airlines is biased against religions"
Минусы: "Hon our food reservation Provide food as initially requested Unbiased attitude."
Плюсы: "The Turkish Airline crew are treat you as guests not as customers."
Плюсы: "Good crew and friendly"
Минусы: "Food was not good for lunch as if it was spoiled. I knew two others that did not eat I am 6.0 and seats were tight but that is common across all airlines"
Плюсы: "Best crew, clean, well maintained, good flight experience"
Минусы: "Flight was delayed by 1:30 hrs Not much info was given"
Плюсы: "The planets and stars we're aligned to provide an optimal trip. Price was a huge determinant for me...$800 RT Houston to Delhi just can't be beat. And, their arrival time into Delhi is so early (5: 20 am) that customs and immigration is a breeze."
Минусы: "All good."
Плюсы: "Turkish continues to go above-and-beyond to provide all of its passengers with a quality experience. Meals were actually good (I opt for the Vegetarian offering) and Economy seats are perfectly fine."
Минусы: "Both ground staff and inflight crews border on rude, but I choose to believe it's a cultural thing and not a corporate or personal failing. Really, it's a coldness more than anything. No warmth or empathy. Planes are showing their age, particularly in the seat monitors. Screens have dead zones with inoperative icons. Also, quite a few seats were literally falling apart. But, when you fly to more countries than any other airline, some wear-and-tear is to be expected."
Плюсы: "эта вам не бюджетные душегубки. И покормят, и места для ног побольше ..."
Минусы: "Побалтывало, но притензии к погоде :)"
Плюсы: "Все отлично."
Плюсы: "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."
Минусы: "The Crew was on top of passengers requests. I asked three different crew memberrs for paper towels and no one delivered."
Плюсы: "Еда, как всегда супер"
Минусы: "1. Было очень холодно 2. Платные места повышенной комфортности, оказались некомфортными, потому что всё время туда сюда ходил экипаж и невозможно было спать."
Плюсы: "The seats have more room. The food is good. The in-flight entertainment is great. The cabin crew is wonderful."
Минусы: "Nothing. Everything was great."
Плюсы: "Все отлично!!"
Плюсы: "Good food, comfort seat"
Минусы: "Crew skipped my row when giving food and didn't realize until I came and asked. None of the crew showed their apology"
Плюсы: "We made it in one piece"
Минусы: "Flight was 4 hour delayed while passengers were on the plane. There was no communication whatsoever. Once we left, tv and entertainment along with WiFi were never working during the flight. Very small and uncomfortable plane."
Минусы: "Питание - ешь чего дадут. И нне вкусно."
Минусы: "В связи с задержкой в аэропорту вылета мы не успели на пересадочный рейс. Авиакомпания предложила места в самом конце самолета на рейс через 9 часов. Ни upgrade, ни нормального размещения, только скудные ваучеры на питание. Замечу что задержка рейса целиком и полностью была на совести авиакомпании."
Плюсы: "Очень комфортное размещение - расстояние между креслами на порядок лучше, чем у аэрофлота. Питание понравилось - вкусно и большой выбор напитков - даже домашний лимонад предлагали (!) Я сидел рядом с отсеком проводников - когда кофе заваривали - аромат потрясающий по салону поплыл. Для самолетной кухни очень достойно. Видеосистема отличная - экран крупный, изображение качественное, наушники удобные. Фильмы, правда, только на турецком и английском. Посадка в Тайване была очень мягкая."
Минусы: "Полет долгий и, видимо, проводники подустали. Напитками, не очень часто баловали. Придираюсь :)"
Плюсы: "рейс задержали на 20 мин, но в Стамбул прибыли по расписанию. Удобно сидеть, отличное питание, приветливые бортпроводницы."
Минусы: "все было хорошо"
Плюсы: "Кормят неплохо, как для самолета. Хороший выбор напитков. Чай заварен по-турецки, а не из пакетиков. И самолеты у них все достаточно новые. С развлекательным центром на каждом сиденье. Фильмы, музыка, игры. Но русский язык только в меню :) Фильмы все на турецком и английском."
Минусы: "Гейты 300-312, с которых идет посадка на Тбилиси – как колхозное поле. Просто все и всё на куче: очереди на посадку в перемешку с креслами для ожидания, магазинами. Внятных проходов просто нет. При этом 200-е и 700-е гейты у них очень удобно оборудованы. По расписанию посадка не началась. Вместо начала посадки один из сотрудников начал ходить среди толпы пассажиров и сверять паспорта с посадочными. Если все ок, то ставил штампик на посадочный. Приятно, конечно, что позаботились об экономии времени на проверку. Но организация процесса шокирует :) В самолете поддерживали температуру холодильника. Попросил стюардессу добавить тепла - покивала и поулыбалась, но теплее не стало. Реально пришлось в верхней одежде сидеть."
Минусы: "В салоне была жара, градусов 28. При этом рейс полностью загружен. Легко представить набор запахов через полчаса. На следующем рейсе это компенсировали - летели как в холодильнике :)"
Плюсы: "Great flight"
Плюсы: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Минусы: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Плюсы: "Все организованно на хорошем уровне, без задержек, хорошее питание, дружелюбный и отзывчивый персонал."
Плюсы: "Рейс был без задержек, самолет не самый новый, но все понравилось. Питание отличное."
Минусы: "Бортпроводники были не оч. улыбчивыми, но хамства не было"
Минусы: "long boarding"
Плюсы: "Turkish had several flights departing close In time and they only had three agents at the check in counter, makin* the process painful at 4:30am. After on hour in line only about 10 passenger seat were checked in. By th way all the security screening procedures ran very smooth and quick, it was Turkish procesdures and man powe4 that was poor. Boarding the airplanes was chaos, both in Tel Aviv and Istanbul."
Минусы: "Very little was done to impress the passengers from check in, boarding, airplanes were old and peach between seats small."
Минусы: "Sears in Boeing 777-300 are amaño and marroquí, Edith feedback space and unconfortable, worse if being sittedbin the Baco of the aircraft rows 40 yo 54"
Плюсы: "Ataturk airport, meals"
Минусы: "Turkish airlines staff are rude"
Плюсы: "The staff, as usual, were fantastic. They handled the screaming babies well. Likewise, the movie selection was decent."
Минусы: "On both meals they ran out of one meal option so no choice was available. The bathrooms got pretty got pretty gross towards the end of the flight."
Плюсы: "Friendly accommodating staff, good food, quality entertainment"
Минусы: "Little value for money. Meal, seat.. below expectations of premium economy"
Плюсы: "The flight attendants were very acccomodating. The movie choices were great, which is very important while on a 12 hour flight. They handed everyone a warm, wet wash cloth before dinner was passed. Everyone also received a package that included a pair of slippers, lip balm, tooth brush and tooth paste. We hadn't received anything like this on any of our other flights. These were small jesters that make you feel great!"
Минусы: "Flight attendants are not very nice. Food got much worse compare to previous years Boarding was very long because of the crazy check"
Плюсы: "Pretty much everything except for the fact that they have no entertainment in Russian"
Плюсы: "best in all regards"
Плюсы: "First time flying with Turkish. On time, smooth takeoff/landing, top notch food, entertainment, easiest and most comfortable transatlantic flight I've ever been on. Will continue to fly Turkish every time I have the option to"
Минусы: "Everything was top notch"
Плюсы: "Entertainment was good and interesting. Food was interesting and I did not go hungry"
Минусы: "Seats too close for taller people to sleep with any comfort.....almost miserable"
Плюсы: "Food and good movies selection"
Минусы: "Flight attendant actitud"
Плюсы: "Nice crew except for...see: 'didn't like' section."
Минусы: "First and foremost we were astonished and angered that the cabin crew would not allow any window shades to be open during the day- long flight. That is unhealthy and exacerbates the jet lag phenomena. An airplane is not a hotel and you have eye masks and such readily available for people sleeping. Oh, and I also like to look out the window! For this reason I am looking for another airline to fly for our semi annual trips overseas."
Плюсы: "I have always enjoyed my travels on Turkish airlines. Service is superb, staff is very polite and always willing to help."
Минусы: "The boarding can be better organized. It can be chaotic and disorganized."
Минусы: "The food wasnt good .."
"It was connect flight in Frankfurt and we check the passports and COVID tests 3 times during the transfer! And the last station at the gate stop my husband and double check his documents"
"The flight yesterday on 7/14/2011 was canceled. We haven’t received any notifications of the cancellation. My elderly mom had to sit in the excruciatingly hot Domodedovo airport, without any working conditioners with the temperature inside of the airport nearing 30 C, for more than 24 hours. She was afraid to get up to go to the bathroom, because she was afraid she will loose her sit at the airport. After my mom was informed that her flight was canceled, she asked, what she supposed to do now and where she should go, where would she sleep. She was told by Lufthansa representatives that it is non of their business and she can do whatever she wants. No food vouchers, nor hotel accommodations were offered to my elderly mom. My mom had to pay extra money and get another COVID test because the one she had was expiring on 7/14/2021. Nobody even cares that she has been vaccinated here in USA and has her vaccinations voutcher with her. It is horrendous, what is happening right now!!!!!! Not only my mom became a victim of shooting at her Kingsooper’s store in USA, she couldn’t even return back home to USA in a comfortable, human way after the trip that where supposed to take my mom’s mind off of the shooting at her store. Instead it is causing now enormous anxiety and fear. I am praying that tomorrow she will return back home to USA and non of her flights will be canceled again!"
Минусы: "not enough food"
Плюсы: "Отличный экипаж!)"
Плюсы: "Everything is well organized, crew members were great."
Минусы: "Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time. Shelves for baggage are small - it is not enough room for all passenger bags. Entertainment can be better. Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it."
Минусы: "Space is too limited even for the a small built body."
Минусы: "Delay was 4 hours. All time we spent in aircraft"
Плюсы: "I just loved the friendliness of the crew. Way to go Lufthansa"
Минусы: "Not sure about the seats but they could use some cushion."
Плюсы: "Lufthansa как всегда на высоте, вежливый персонал как при регистрации и посадке, так и в самом самолете. Прекрасное питание, подарки детям при посадке в самолет."
Плюсы: "Airbus seats, n/a considering short flight"
Минусы: "Some staff ignored us in our isle"
Плюсы: "Smooth flight except for tasteless special meal"
Плюсы: "Food was bearable"
Минусы: "Delayed, the gate was changed 3 times."
Плюсы: "Food was Good, flight was without much stress and a little faster to compensate for the delay."
Минусы: "Delayed boarding, no announcements, long wait in line for boarding, repeated delays. Not the first time - Every tome I use this flight it is delayed and without clear information to passengers how much delay is anticipated. Announcements, even if they come - come not loud, simultaneous with other announcements - so impossible to hear. Scheduled gate is moved every time too."
Плюсы: "There was no communication between aircrew and gate for transfers. There is a new additional check between gates and no passenger was informed. This security check was over an hour long. The flight was not held for me and other passengers and when we arrived at the gate they were oblivious of the fact that we had been held up in what seemed to be a Km long security line."
Плюсы: "Attitude of staff"
Минусы: "Food and delay"
Плюсы: "Nicest guy at the check- in in Moscow OK boarding"
Минусы: "Apart from the fact that this flight never goes to the gate and its always a bus that gets you there? This time they decided to check our passports and since we are not at the gate like normal people it has to be on the plane So you can imagine how slow it went I had a connecting flight... Luckily this time customs check up was very quiet"
Минусы: "Crew doesn't care, do absolute minimum Not helping with luggage, smiling and ignoring Not enough to drinks When the drink cart passed our row I pushed Call crew button No one even came!! When I asked for a diet coke stewardess showed me leftovers of sprite probably fished out of the garbage and said that's all they have left Really?! Not to mention that I have paid extra for choosing my sit and ended up sitting in the back in the worst sit with least possible legroom Thank you Lufthansa"
Минусы: "всегда раздражает процедура посадки, потому что невоспитанные люди лезут вперед В этот раз сотрудники попытались немного распределить пассажиров перед посадкой, чтобы был порядок За что им огромная благодарность. Наверно же есть какая то система типа раздельных очередей под плакатами с названиями рядов или еще что то.. ну иначе прям очень неприятная процедура посадки. Или посадка по очереди с кона самолета. Сами представляете, что это - зависнуть в проходе в ожидании нерасторопного пассажира, который не спеша запихивает багаж и достает свои вещи - все стоят, ждут пока он усядется... А вообще спасибо: летать, как правило приятно А! Франкфурт- Москва не очень приятно стюардессы , в отличие от Орландо-Франкфурт , прям не очень."
Минусы: "Business class - not enough Space for legs. Took hand lagage during boarding for check in , because of the weight. Rules are Rules, but for business class can give some tolerance. Near to my seat two suitcases were put on the floor..."
Плюсы: "Best short/medium-haul economy breakfast I've had in a while. Flight was empty, so there was space to stretch out. Watch out for the seat maps – they seem to reconfigure the J/Y balance on this flight frequently, so your seat assignment may change. Such a lovely crew"
Минусы: "Moscow passengers were awful as always. Arrival/transit at Frankfurt is a nightmare if you need to be somewhere quick – just walking and riding transit took 30 min. of my two hours."
Минусы: "К сожалению, оба раза, когда самолет вылетал из Франкфурта. вылет задерживался на значительное время: на 2 часа вылет Франкфурт-Лос-Анджелес 22.12.2017 и на 40 минут задержался вылет рейса Франкурт-СПб 13.01.2018"
Минусы: "No problems average flight slight delays."
Плюсы: "Хороший сервис во время полета"
Минусы: "Плохая организация регистрации на рейс ( и это при электронной регистрации). Хамство сотрудников в аэропорту Денвера. Потеря багажа. Задержка вылета на 3 часа"
Плюсы: "Обслуживание в самолете - хорошее. Профессиональные стюарды. Все время улыбаются, доброжелательно отвечают на все вопросы. Питание в 10 часовом рейсе было замечательным. все быстро раздавали и убирали. Еда была вкусной. Пилоты тоже очень профессиональные рейс прошел без толчков. спокойно . Спать было комфортно. Никаких очередей в туалет не было. В самолете все было замечательно."
Минусы: "Сотрудники в аэропортах. На регистрацию в аэропорт Денвера мы приехали за три часа. На паспортный контроль попали за 30 минут!!!! Очередь огромная, сотрудники бегают от стойки к стойке. Разговаривают очень грубо, что само по себе для Америки непривычно. Одного пассажира обслуживают в среднем 20 минут(!!!) То забирают багаж, то возвращают багаж - отвлекаются на возврат сразу все. Рейс задержали на полтора часа. Об этом мы узнали на стойке регистрации. На стыковочный рейс мы опоздали, поэтому попросили сотрудников сразу определить наши дальнейшие действия. Парень на стойке очень в грубой форме сказал - прилетите в Мюнхен, там подойдете в сервис. Когда прилетели в Мюнхен оказалось, что сервис не работает. Бегали по всему аэропорту. Потом подождали на одном из рейсов Люфтганзы не закончилась регистрация. Попросили сотрудника ( по английски не говорит, только по немецки!!!!) решить наш вопрос. Она с кем-то созвонилась нас отправили на другой рейс в другой терминал на поезде и автобусе (Просили ведь сопровождение в Денвере- нам грубо отказали). В итоге багаж - потеряли. Отправили во Франкфурт вместо Москвы!!! Багаж ждали три дня."
Минусы: "Boading priority was not possible, due to the massive amount of people crowding the entrance. Very hectic and uncoordinated boarding process. I always fly first row to be able to work with my laptop, however due to a last minute plane change the new A321 did not have a 1D or 1F, only 1A and 1C. I had booked 1D, but was moved back to 5D with absolutely no option to change back to the first row to finish my work. I had to sit sideways to be able to work, and it was extremely uncomfortable. I don't understand why they couldn't have moved me back to the first row and move the non-SEN/HON sleeping members back to 5D and 5F, or at least asked them if they would mind. The plane was massively late, and I missed my followup meetings at the airport."
Плюсы: "Good flight crew, professional, glad I arrived on time"
Плюсы: "Every thing except food. Could be better"
Минусы: "Less space in the seats than there used to be."
Плюсы: "Round trips from FRA to DME were great. Round trip from SFO to FRA was okay. It's time for United Airlines upgrade planes."
Минусы: "United Airlines needs to upgrade its planes."
Минусы: "food seats were not equipped with personal TV screens"
Плюсы: "They made the experience enjoyable easy and I made me feel special"
Плюсы: "The crew was very friendly and helpful"
Минусы: "I am lactose intolerant and there were few non-dairy options"
Плюсы: "Great service, legroom economy, on time"
Плюсы: "Flight was fine."
Плюсы: "Вкусно кормили."
Минусы: "Рейс задержали почти на час. Медленное обслуживание, трудно попасть в единственный туалет в конце самолёта."
Плюсы: "В целом все очень понравилось."
Минусы: "Не очень удобные кресла в эконом классе, слишком близко друг к другу, глаза близко к экрану и голова почему-то неестественно наклоняется вперёд."
Плюсы: "Great service everyone was very accommodation. Enjoy the flight and the met some very interesting people. Althoght my flight to Kiev fro Frankfurt was delayed 20 minutes, and to take a bus to another plane, it wasn't that long of a wait."
Минусы: "Everything was great"
Минусы: "The head flight attendant was very brusque with clients/passengers - demanding we hand back trays in a certain way, demanding people do not get up and stand during a 3 hour flight. At one point she rushed along the aisle to the front of the plain, bumping and hurting my shoulder, but did not bother to apologize. In front of me, was a mother with a child with special needs. The mother had to stand up for some time to have the child curl up and lie in a comfortable position - the attendant rudely commanded her to sit down and strap the child to the seat, instead of finding out how they could help. She could have achieved it with a better attitude and choice of words. The crew did not bother beyond the bare minimum - it was painful to observe."
Плюсы: "Good plane"
Минусы: "No entertainment on board of the aircraft"
Плюсы: "I specifically booked this flight for the 8 hr layover so I could go downtown Munchen. the Plane was 4 hrs late leaving Edinburgh!! what is there to like? nothing."
Минусы: "regardless of the late takeoff from Edinburgh, your boarding procedures are like a 3rd world airport. the food was 1/3 of a sandwich. that's food? no entertainment on board of course. why do I pay $500 for such flights? I'll go Ryanair from now on!"
Плюсы: "Again lufthansa crew one of the best out there thank you"
Минусы: "No entertainment but I understand why short flight"
Минусы: "flight was delayed. personal works very slow"
Плюсы: "GOOD food, service was fine. Seat had good room."
Минусы: "My seat didn't stay back (would lock) and kept me from getting much sleep. But, ultimate reason for mediocre rating was the level of turbulence. very bad - maybe not airline's fault, but still it was unpleasant."
Плюсы: "on time service"
Плюсы: "The crew was friendly. I did not need to wait in line too much for use of restroom. The flight was on time."
Плюсы: "Extremely polite and courteous."
Плюсы: "Very friendly personal, good food and drinks."
Плюсы: "Crew was very good. Pilots, definitely, were high level professionals."
Минусы: "My reservation was cancelled - I found it at DME.. An email, which Lufthansa Moscow promised to send me, had never come. My carry on, while weighted 7 kg, and was, I believe of standard size was not approved. Again, there was an unnecessary on my mind, second TSA-like check at FRA. Lufthansa could just bring me by bus to the departure gates. I believe that police officers with openly carried machine guns INSIDE of TSA secured zone at FRA is too much (though I am not a law enforcement person)."
Минусы: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."
Минусы: "Poor selection of european films! There is a far bigger choice in e.g. Singapore airlines or Cathay Pacific. Rest was fine."
Плюсы: "The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt."
Минусы: "It’s standard European airline. Don’t expect Cathay, Singapore or Emirates."
Минусы: "Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up."
Плюсы: "The crew was so friendly"
Минусы: "The 34 minute flight was delayed by almost 2 hours."
Минусы: "Small space in middle seat"
Плюсы: "Lufthansa crew very professional"
Минусы: "More upgrade to be available"
Плюсы: "Crew was good and entertainment was great."
Минусы: "They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me."
Минусы: "Terrible food and service"
Плюсы: "Рейс был с незначительной задержкой вылета"
Минусы: "Возле элюминатора было холодно("
Плюсы: "Liked all except the food"
Минусы: "Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy"
Плюсы: "Had 45 Min to connect at vienna airport and our first flight was delayed so we had to run to get in time to the gate. Literally the gate was on the opposite side of the airport. Bad logistics"
Плюсы: "Great staff, good meals, snacks, and drinks thru the entire flight."
Плюсы: "Very good flight crew. Decent food and nice entertainment."
Минусы: "Poor web site. Very poor boarding crew. Boarding crew made no announcements for who must get re-elected ticketed for shares carrier tucked or web site ticketed passengers. No prep boarding plan given therefore mass at gate."
Плюсы: "Friendly staff with great service"
Плюсы: "Nice clean Airplane, good choice of entertainment. Food OK (except breakfast) but not great (coach class) Crew friendly, on time."
Минусы: "The muffin for breakfast as the only choice at the end of the flight is a joke: superloaded with sugar, chewy, artificiall taste. Most of the passengers sent it back. This has not improved since my last flight with Austrian in March 2018. The one reponsible for ordering such junk should be punished by having to eat the muffin himself. Sorry!"
Плюсы: "Flight schedule, boarding management"
Минусы: "No WI-FI service during my return flight, limited options for tv news programs."
Минусы: "surprised by attitude of he company: you really get "low costs" services for a "classic airline" price."
Плюсы: "no complaints"
Минусы: "There was plenty of space, and so I rven had a chance to catch some sleep on the transatlantic flight. But Uktimately, unless you are travelling in luxury, transatlantic flights are awful."
Плюсы: "Vino in Plastic cups from 1L"
Минусы: "Could Food"
Плюсы: "More legroom than some orher carriers even in regular economy seat, better quality of food, and faster service"
Минусы: "Hot tee was only offered after hot meal service not before."
Минусы: "The best"
Плюсы: "I would suggest to make up some how for my lost as I had other problems derived from missing my United Airlines but so far every body has been very understanding. For example selling me a new ticket at a special price or with some benefit - I WILL NEED TO FLY TO VIENNA AND KIEV AGAIN WITHIN 6 MONTHS - otherwise; I doubt I would ever buy a Austrian plane ticket again. I AM FLYING ON POLISH AIRLINES RIGHT NOW OCT 25TH."
Минусы: "When I try to make the change of itinerary on Austrian Airlines on the selling web page, they told me to contact the Austrian Airlines, so I did. The Austrian Airlines lady who told me that I would just lose my tickets and that I could not even pay a penalty to avoid such thing, was very VERY RUDE!! As the Austrian Airlines did not offer me an option but losing my plane ticket,"
Плюсы: "easy boarding"
Минусы: "bad seating. you previously provided a comfort kit but discontinued it."
Плюсы: "Flight delayed"
Плюсы: "First time traveling with 10-month old son. Satisfaction on my side! Staff was friendly and willingful."
Плюсы: "Snacks in board included in the price. Super nice crew team. Unlike British airways where prices are higher, on longer flights there is no free refreshments and crew staff were unpleasant."
Минусы: "Very small and old plane. Uncomfortable seats. Hand luggage bigger than small backpack not permitted on the board."
Плюсы: "Food and service was great as always! comfortable seats and quality in flight entertainment!"
Плюсы: "6 hours delay, first deplaning due to mechanical failure, 2nd deplaning due to electrical storm. Missed my connection to Asia requiring total new bookings and expense. Never flying AA again."
Плюсы: "Service beyond expectations"
Минусы: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."
Плюсы: "Good food, lots of movies, flight attendants friendly"
Минусы: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."
Плюсы: "Вкусное пиво"
Минусы: "Вылет задержали на 1,5 часа"
Минусы: "Delayed flight after an already long flight from the states"
Плюсы: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Минусы: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."
Плюсы: "The staff from service center helped me to solve problem with my flight, it was short connection, around 35 minutes, and I missed my aircraft, but in the service center gave me ticket to the next flight, The problem was solved."
Минусы: "Boarding in the first flight was late for 15 minutes, but may be it has some objective reasons."
Плюсы: "So I had to fly to Munich, and rather than flying direct on terrible United, I took a connecting flight via Vienna. Flight was full yet still departed on time and even arrived early. The seat was comfortable and flight went very smoothly. Food served on board was perfectly edible. Disembarking also went without problems. The flight staff even accommodated the requests of a particularly nasty Russian family seated behind me even though they were total jerks. I was very impressed with their professionalism."
Минусы: "Nothing. I will make a point of trying to fly via Vienna in the future. Airport is very pleasant and well run."
Плюсы: "Crew friendliness."
Плюсы: "Right on schedule!!"
Минусы: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."
Минусы: "По предложению авиакомпании я выбрал диабетическое питание, но на борту мне сообщили, что у них нет такого питания. Зачем тогда предлогать то чего не можете выполнить."
Плюсы: "Glad to have coffee and sweet treat. Attentive and pleasant crew."
Минусы: "After dinners the crew did not remove trays fora long time preventing movement. When the finally did there was a rush for the toilets. Having some toilets out of order compounded the problem Food is ok at best. The morning muffin was terrible A poor comparison to our flight last year on Turkish air"
Плюсы: "The service on board was fantastic. The flight was very smooth."
Плюсы: "Never again with KAYAK. Sorry."
Плюсы: "The seats were very comfortable. The plane was clean and the crew was very friendly."
Плюсы: "The crew was very profesional . Our fly was safe and on time."
Минусы: "Maybe variety of good movie could be better ."
Плюсы: "My seat didnt have much room in front of me and I really missed the maps option on the TV screen in front of me. I really liked having a USB port so I could charge my phone."
Минусы: "The registration could open earlier than two (!) hours before the take-off! Or, at least have more than two representative registering economy class passengers (yes, there was a big and very slow line). The food could be better than just a McDonald's type apple pie."
Минусы: "The airplane is to small inside, very limited space."
Плюсы: "Japan staff on Narita Airport"
Минусы: "Poor Warsaw airport."
Минусы: "Improve customer servive"
Плюсы: "The Crew"
Минусы: "Free food"
Минусы: "Рейс задержали на час, посадили в автобус, а потом отправили обратно в здание вокзала - лифта там нет, так что пришлось носить чемодан вверх-вниз. Покупала билет Аэрофлота, оказалось, что этот сегмент выполняет ЛОТ: по сравнению с Аэрофлотом статистика задержек рейсов неудовлетворительная, и на борту не кормят."
Плюсы: "Friendly crew."
Минусы: "Not being delayed :)"
Плюсы: "Sufficient space between front seats"
Плюсы: "The crew was great, nice and helpful."
Минусы: "The boarding process did not go smoothly."
Плюсы: "Roomy, offered water"
Минусы: "Food selection"
Плюсы: "I loved food and entertainment: they had a lot of alternative film offers (not just same old hollywood, but Korean or Russian films, etc.). We arrived 30 min ahead of schedule too!"
Минусы: "The seats were very uncomfortable, but maybe anything would be uncomfortable during a 9 hour flight. Also, I wish the crew were offering water in between meals as well."
Плюсы: "Generous service, excellent vegetarian meals (my special order), excellent telephone help prior to flight."
Минусы: "Delayed boarding time with no information or updates provided, touch screen didn't work, bathrooms dirty toward end if flight."
Минусы: "flight was over 6 hours longer than planned, we did not catch plane from Budapest to Krakow so went to Warsaw than to Krakow, plane from Warsaw didn't have air conditioning working, worst flight ever !!!"
Плюсы: "Service excellent"
Минусы: "Late flight"
Плюсы: "first flight was canceled -bad second flight- short flight and fast, nice crew"
Минусы: "waiting for a hotel room for 4 hrs after my first plane got canceled.LOT services completely disorganized, no meals at the hotel.long wait."
Минусы: "need to move away from stereo type attire and serve the customer"
Плюсы: "It had some interesting movies and food could been great if given two meals. Was able to get more candies and drinks."
Минусы: "Only one meal to get and could been more variety of movies like in Spanish and Russian and Polish. More music to listen to."
Плюсы: "I DIDNT TAKE A FLIGHT TO LONDON DONT KNOW WHAT YOURE TALKING ABOUT"
Плюсы: "My fourth experience with LOT in a month. The airline gotta be renamed from LOT to LATE. Also the airport is a complete mess, especially the incredibly long security check lines for transfer passengers."
Минусы: "Crews are usually polite an professional. Anyway, my complaints refer to the problems with the Chopin airport and the airline/ certainly, not any crews."
Минусы: "Departing flight left 2.5 hours late. Missed my connection. No one from LOT met us at the connecting airport to explain how our transfers would work. Airport security at the connecting airport bounced us back and forth a few times before deciding we should enter the transfer terminal and hope someone from LOT was still on duty. LOT put us up in a hotel overnight and booked us on a flighty the next day. The hotel was 1 hour drive, 50miles, from airport. I reached my final destination 13 hours late."
Плюсы: "Nice plane. Crew was great"
Минусы: "Boarding in Chicago was late and seemed confused; partly because of gat configuration. Not much choice in entertainment"
Минусы: "Рейс задержали на 5 часов"
Плюсы: "The flight was on time, clean, comfortable seats, nice crew members"
Минусы: "Delayed flight from Toronto to warsaw by 2 hours, then delayed flight from Warsaw to Rzeszow by 7 hours due to no room on the plane."
Минусы: "Мало предлагают пить воды ( в перелетах она очень важна)"
Плюсы: "The entire cabin crew was excellent. Service fabulous. Requested vegetarian meal. It was supurb. Very unusual for flight from. Eastern European countries They exceeded my expectations . Thank you"
Минусы: "Boarding from. EWR WAS lousy. Flight going to Warsaw was delayed to start with . They did not announced . Only shown on screen. They have to definitely announce to the passengers THEY WILL BOARD AS PER GROUP NO. . NEED NOT MAKE A BIG LINE JUST RELAX ON THE CHAIR . PEOPLE ARE TIRED OF STANDING in the line for a long time May be they need to have more group Nos to easy facilitate boarding . This is only a suggestion. If they want to improve customer experience and travel again with them"
Минусы: "Летели в Прагу задержали вылет на два с половиной часа, а обратно так вообще рейс отменили и сообщили об этом за 2 часа до вылета. не советую ее использовать"
Плюсы: "The flight was on time and the crew was great"
Минусы: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"
Минусы: "Жутко неудобные сидения и климат контроль дающий либо некомфортный обдув холодом либо жару в етом самалёте"
Плюсы: "Crew was very polite, smiling and accommodating , food was great quality, good selection of entertainment on board. Comparing what LOT was few years ago, they have made a huge progress and overall improved everything across the board. We got to destination before scheduled time."
Плюсы: "The in-flight food service was perfectly fine. I also thought the entertainment options were of good quality. Perhaps a bit limited but there were movie options for a variety of tastes, including mine!"
Минусы: "The seating was rather cramped. I'm 6'4 so I'm used to the lack of space however my neighbors on this flight were highly inconsiderate of all neighboring passengers. Rather than help with the situation the cabin crew seemed to take special delight in crashing into my knees. Combine that with a steady barrage of hip checks to my left shoulder and this was a bruising flight."
Минусы: "I booked a flight from Los Angeles to Kiev and all my flights were cancelled. I had to spend 5 hours on the phone to fight for my refund. On the way going our plane got cancelled at the airport..It was impossible to rebook...they care nothing about their passengers."
Минусы: "We were delayed. I was also asked to switch seats and was placed next to an ultra orthodox family, who was NOT happy to be seated next to a woman. This put me in an extremely uncomfortable situation, and the crew was not helpful in helping me resolve this. I basically had to go back and undo the switch myself - I would like to point out that the airline has just as much responsibility to protect me and my rights as they do to protect the other passengers, and I feel they fell short."
Минусы: "За багаж пришлось доплачивать! Хотя я оформляла вроде багаж включён. На борту не кормят."
Минусы: "За 17 кг. Которые были включены в билете пришлось доплачивать! Не кормят на борту!"
Плюсы: "Newer plane. More efficient boarding process."
Минусы: "No entertainment system at all."
Минусы: "Flight was delayed for 1 hour"
Плюсы: "Flight was smooth with no problems."
Минусы: "No entertainment system."
Минусы: "I bought tickets for LOT Polish Airlines and we travelled with Blue Air. Romanian low cost airline (share code). Will never ever fly with LOT."
Плюсы: "Flights ran on time."
Минусы: "Slow cue at check-in. Boarding gate miles from Security, 25mim walk. Plane aged. No food, tea in a flimsy paper cup. No entertainment."
Минусы: "Very unpleasant and unhelpful staff (apart from the ones in-flight)"
Плюсы: "I like that I flew on a modern aircraft with good amenities."
Минусы: "The flight was delayed 2.5 hours. Check in took longer than it has ever taken."
Плюсы: "Вежливость экипажа, понимание сложившейся ситуации"
Минусы: "Произошла задержка вылета из-за опоздания самолета из Варшавы в Париж на 30 минут. В результате - сбой стыковок у многих пассажиров летевших из Варшавы в другие города. Мы успели. И это хорошо."
Плюсы: "Вежливость экипажа"
Плюсы: "food prices, all on time"
Минусы: "It's nice when an airline overbooks a flight."
Плюсы: "Service was very good"
Минусы: "The cabin was quite warm; a bit uncomfortable."
Для удобства пассажиров авиакомпании, выполняющие рейсы в Украину, изменили условия оказания услуг и ввели дополнительные меры безопасности. Внимание: условия оказания услуг разными компаниями варьируются.
Строгий санитарно-гигиенический контроль
Ежедневная чистка салона, HEPA-фильтры на всех рейсах в Украину
Маски от перевозчика для пассажиров всех рейсов в Украину
Места в середине ряда на рейсах в Украину недоступны
Тесты на антитела, проверка симптомов перед вылетом на рейсах в Украину
Гибкие условия отмены
Посмотрите билеты в Украину с бесплатным изменением бронирования