Минусы: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Плюсы: "Reliable service, clean cabin"
Плюсы: "Crews sympathy’s"
Минусы: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Минусы: "A comfort kit on a ultra long haul flight goes a long way"
Минусы: "Crew miss my drink"
Плюсы: "The crew professional and friendly"
Минусы: "The food was rather bland and did not live up to my expectations"
Плюсы: "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
Минусы: "The food was not too attractive, better variety of main meals"
Минусы: "Raise the cabin temperature"
Минусы: "Seats after 1st hr, will feel uncomfortable"
Плюсы: "Crew was polite."
Минусы: "For such a long journey, the plane could have been nicer."
Плюсы: "Crew amazing. Seat super comfortable"
Плюсы: "Boarding. Timely departure"
Минусы: "Entertainment selection."
Плюсы: "check in went smoothly. helper was friendly and helpful."
Плюсы: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
Плюсы: "Short flight"
Плюсы: "My neighbor"
Минусы: "Fight war delayed and we got a security check upon arrival"
Минусы: "Cabin little bit cold"
Плюсы: "The flight attendants were nice, attentive and joyful!"
Минусы: "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."
Плюсы: "The main course"
Минусы: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Минусы: "Hostesses not so pleasant"
Плюсы: "SQ did a great job again. I plan to fly them in the future."
Минусы: "My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight."
Минусы: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Плюсы: "Crew was good."
Минусы: "Despite booking Hindu vegetarian meal, chicken was served. The seats were too uncomfortable and no space at all."
Плюсы: "The people were excellent."
Минусы: "I had planned to check an extra piece of luggage, gifts and purchases for church needs. They wanted to charge me $3,655(!!!) for that. Absurd. I had to leave the suitcase behind. I will probably fly on a different airline whenever I go to Russia now."
Плюсы: "great service"
Минусы: "too long"
Плюсы: "Excellent service & comfort"
Плюсы: "Crew service"
Минусы: "Very old entertainment system. Poor screen visibility. Cramped"
Плюсы: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Минусы: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Плюсы: "Crew was great. Food not bad for airline food . It was clean."
Плюсы: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Минусы: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Плюсы: "No fuss flight but lacking that something extra"
Плюсы: "Good service"
Минусы: "spicy chicken too spicy!"
Плюсы: "Flew business class to SE Asia and experienced great service, fast check-in & boarding, terrific seating and amenities, and outstanding meals. Came home well rested."
Плюсы: "my wife had injured her ankle on our trip. as a result she was walking with the aid of a cane. the crew anticipated her needs and asked her to board early without us requesting."
Плюсы: "For as long 14 hour journey they sure make it comfortable."
Минусы: "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"
Плюсы: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Минусы: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Плюсы: "Extremely polite flight crew"
Минусы: "-The food was pretty bad -Not much leg room"
Плюсы: "I have always enjoyed flying on Singapore Airlines. There were no delays on my connecting flight coming out of Tokyo to Los Angeles. The huge plane was like flying in a small "transportable town.""
Минусы: "I had a long connection wait in Tokyo, but that was not too bad since I got a great price on the round trip ticket - less than $700!"
Плюсы: "Singapore is #1 in my books. So glad I could get on their airline. The flight was super. The economy cabin was really nice and comfortable. I especially liked all the adapter plug outlets to power my equipment. I just can’t say enough good things about the cabin crew. The Stewardess were very attractive in their uniforms and make-up, not like the old maids United and American has. The cabin crew were extremely helpful and nice. The service was impeccable. The meals were actually pretty good. Course all the alcoholic drinks available was nice. A person could get wiped out pretty easy if not drink responsibly. But not a good idea to drink much cause of the aftereffects after the flight."
Минусы: "The headset ear plugs left a lot to be desired. I need to bring my own good set to enjoy the vast selection of music and shows available. My number 1 complaint was the outside row seat armrests would not move up. This makes getting out of the seat into the isle much more difficult than it has to be. Why does it have to be stationary?"
Плюсы: "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
Минусы: "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."
Плюсы: "The service"
Минусы: "The quality of the red wine"
Плюсы: "Service and Operation"
Минусы: "The plane ... its old, in need of a new interior as things are falling off and dirty ... Flew business class and although the service makes up for the old aircraft, i think SQ can do so much better !!!"
Плюсы: "The stewardesses were extremely professional- attentive & pleasant. The toilet was well equipped. There was no delay in taking off Boarding was orderly & efficient & quick and so was disembarking. The snacks were nice- ice cream, apples, chops, sandwiches. Many other airlines don't even provide snacks on these long flights. The seats in wconomy were roomy & confortable."
Минусы: "I can't think of anything that was bad but I didn't enjoy the breakfast. I would have preferred an American breakfast. It was a mixture of shrimp, potato & brocolli. Ivwould have pregerred a criossant & yogurt to the tiramisu & roll."
Плюсы: "Crew and staff were great and accommodating."
Минусы: "veg food was mostly repeated and pizza wasn't great"
Плюсы: "Not much"
Минусы: "Costumer service"
Плюсы: "Yes comfortable flight"
Минусы: "Toilets to be checked for cleanliness more frequently."
Плюсы: "Crew was very good and helped whenever it was needed"
Плюсы: "The Seat is good."
Минусы: "The check in counter welcoming should be better in Barcelona"
Минусы: "In most cases i was so disappointed to be allowed only 1 lugage of 50lb while i was supposed to be allowed 2 50lb of bags,i had to pay 275$ for the extra luggage,very disappointed as i was not expect that to happen,you guys made me look ashamed infront of people as i had to borrow money to pay for"
Минусы: "Nice flight . I felt really comfortable . Emirates is one of my favorite business classes ."
Плюсы: "I am a very tall man, 205cm, and I am always worried when I travel that I would not get the first raw or emergency seat. But Emirates always pays attention to my problem. And the economy class seats on Emirates have more leg rooms than on other airlines."
Минусы: "I could not use the onboard wifi on the flight from Jakarta to Dubai (Boeing 777 300er) and from Dubai to Amsterdam (Airbus A380)."
Плюсы: "Since not enough room in "What could have been better". For as long as my second flight was, from Dubai to Boston, the seats in coach were criminal!!! Way to narrow, especially if sitting next to a large person. Not nearly enough distance to seat in front of you, can't even bend over to reach some-"
Минусы: "thing on the floor. The seats do NOT recline enough to be able to relax & get shuteye. It would have been really nice to have a footrest of some type, even busses have those! I am a small person, 5'1'' and 110 lb. Consider not having such a huge gap between 1st class and economy. Way over crowded."
Плюсы: "The comfort, crew and entertainment."
Минусы: "The boarding."
Плюсы: "The seats were very comfortable, good entertainment"
Минусы: "Poor gluten free options"
Плюсы: "Flight was on time."
Минусы: "Keep up the good work"
Плюсы: "Exceptional flight super comfortable"
Минусы: "That i didn't receive my bucket list dream of an upgraded flight but that literally was thing that could have improved a really great flight..."
Плюсы: "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
Плюсы: "the seats, the window"
Минусы: "fliglth to short"
Плюсы: "Amenities - ear plugs and basic things are good. Dint see this in other flights till now in economy. Good movies collection."
Минусы: "Attendants were negligent. Asked for water many times, but didn't get any response. They were busy chit chatting. Internet - only 20 mb , that too for 2 hours continuous. Food was not that good. And only 2 meals for 14 hr flight!!"
Плюсы: "Great customer service"
Плюсы: "Food, Service, entertainment"
Плюсы: "Business Class comfort"
Плюсы: "I left my kindle reader in the seatback in my flight to Dubai. They found it and returned it to me on my retum doback to Chicago 3 weeks later."
Минусы: "Lactose free meal was disgusting."
Минусы: "Почему-то нельзя было отправить багаж с получением в Санкт-Петербурге, надо было получать его в Москве. Хотя на рейсе из Питера в Дубай мы багаж не получали в Москве."
Плюсы: "A380 is a great airplane. More specs for legs. Comfortable seats. Good choice of movies (different languages). Great crew"
Минусы: "Meal was good but I had more from Emirates. It was night flight and light worked within the flight."
Плюсы: "Everything very, very good!!!"
Плюсы: "Very impressed. Will definitely fly with them more often in the future. A little confused with the max weight of baggage. Website was not so soecific."
Минусы: "A little confused with the max weight of baggage. Website was not so specific."
Минусы: "Firstly the check in for boarding pass took forever since there was only one counter that charged for extra luggage. I had to line up 3 times to get a boarding pass and almost missed my flight even though I came 2 hrs earlier. Secondly emirates does not give you Hotel even if your layover is for 14 hrs. Since my airline for final destination is another airline they said I don't qualify for it. It's a nightmare. I have travelled all other airline but by far emirates is the worst airline I travel. Terrible experience and I will never fly Emirates."
Плюсы: "Was upgraded to business class. Crew was incredible, food was incredible."
Минусы: "Everything was perfect"
Плюсы: "The individual were uniform polite and professional, even in the economy section of the craft which is not always the case in some airlines. Boarding and deplaning via two entry / access points; something all airlines should seek to do."
Минусы: "Things like the plane layout which focuses on maximizing seating space over common space like toilets (not enough) and cross craft aisles so crew and passengers could do more than just one thing at a time; issues the crew had nothing to do with. Rather plane designers being pushed to maximize seats over all else."
Плюсы: "After my request for vegan was apparently not put through, the crew bent over backward to find food for me - even giving up one of the crew members vegetarian meals. They even made the effort to notify the next leg of my trip (even tho that effort failed.)"
Минусы: "My request for vegan food was lost."
Плюсы: "Развлечения и комфортность сидений эконом-класса"
Минусы: "грязные столовые индивидуальные приборы"
Плюсы: "crew food"
Минусы: "i asked for a plus blanket, they did not provide me since the plane was full, though so many people were not using it and i felt cold; none help was provided"
Плюсы: "I liked everything :) And the stuff was great I really enjoyed it ;)"
Плюсы: "The crew was incredibly welcoming and supportive. I was traveling with my daughter and they were so sweet to take pictures with her and bring her to the cockpit. The plane was state of the art and our flight was early. Now I see what everyone means when they say flying with Emirates is flying with among the best. Thanks Emirates."
Минусы: "Crammed, staff poor"
Плюсы: "Perfect from A to Z. Special thanks to the hospitality staff .. absolutely amazing service everywhere you go.. everyone is a VIP when you travel on Emirates regardless of your ticket type."
Минусы: "The business lounge was full - couldn't find any place for my kids to sleep .. all rest areas and big sofas were busy. I paid money to get in the lounge because our flight was late and the kids were tired (I was traveling with two kids), but unfortunately I paid a lot of money to get in the lounge but couldn't find them proper resting areas."
Плюсы: "Great Ambience. Excellent Crew. Tasty Food."
Плюсы: "Nice flight"
Плюсы: "Very clean and comfortable. Staff very attentive."
Минусы: "Many sick passengers on board."
Плюсы: "Delay in first flight which caused me a day. But accommodation provided at Dubai is fantastic. Entertainment system not worked in flight and WiFi Audi not worked."
Минусы: "Departure was delayed 20 min and luggage 1 waited 1 hour !!!! I missed my next fly . Connection was 2 hours . Bad management in Emirates in Madrid"
Минусы: "Small sandwich and small breakfast for 9 hour flight"
Плюсы: "It is the best airlines in the world ."
Плюсы: "Flight was on time. Service during flight was outstanding."
Плюсы: "This my first experience with the Emirates flights, heard so many good things about them prior to my flight, but never imagined it would exceed the description I heard. Good job Emirates, keep up the good work. The service was great. The seats were comfy and spacious. There was a variety of food."
Минусы: "Since the WI-FI service is provided to the passengers portable devices, why is added to the entertainment service. It helps to reduce the number of devices used the passengers."
Плюсы: "Everything was Great !!"
Минусы: "Food menu must change. Vegetarian Indian food menu is boring."
Плюсы: "Неожиданный апгрейд до первого класса - нужно ли тут что-то ещё писать? :)"
Плюсы: "Overall fully satisfied with a safe journey package"
Плюсы: "Emirates is the best flight I've ever taken!!! The food, the drink, the service and the entertainment all surprised me! I'd like to take their flight to all the countries!!!;)"
Плюсы: "Food and service was good!"
Минусы: "The plane sat at the gate for 1 1/2 hours, and I got to my motel in Dubai around midnight."
Плюсы: "Movie starts as soon as seated"
Минусы: "No Emirate staff presented to due with the 20+ hours delay. Just sent their representatives who are not powerful to make decisions and at the end we have many questions not answered. Eg. Any earlier reconnect flights? Any alternative airlines? What is the checkout time of the compensation hotel? Any meal compensation if not staying at their hotel? Etc."
Плюсы: "Everything was Excellent"
Плюсы: "Everything was comfortable and the crew were lovely."
Плюсы: "Customer service was excellent and food was restaurant grade!"
Минусы: "Nothing comes to my minds"
Плюсы: "эта вам не бюджетные душегубки. И покормят, и места для ног побольше ..."
Минусы: "Побалтывало, но притензии к погоде :)"
Минусы: "Transfer from one plane to the gate"
Плюсы: "Еда, как всегда супер"
Минусы: "1. Было очень холодно 2. Платные места повышенной комфортности, оказались некомфортными, потому что всё время туда сюда ходил экипаж и невозможно было спать."
Минусы: "Staff seemed to not care about passengers. Could partially be a language/cultural barrier, but i have consistently noticed staff just want to push through their tasks. Actual service is not a priority it seems. Another issue, often times they run out of food."
Минусы: "Same problem as the first segment (see above)"
Минусы: "Питание - ешь чего дадут. И нне вкусно."
Минусы: "В связи с задержкой в аэропорту вылета мы не успели на пересадочный рейс. Авиакомпания предложила места в самом конце самолета на рейс через 9 часов. Ни upgrade, ни нормального размещения, только скудные ваучеры на питание. Замечу что задержка рейса целиком и полностью была на совести авиакомпании."
Плюсы: "The flight crew was friendly and kind."
Минусы: "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."
Плюсы: "We received kosher meals and snacks on both legs of the flight which we really appreciated. The flight attendants were pleasant and helpful. In flight movie and music selection was good. Bathrooms clean and well attended. Flights were on schedule."
Минусы: "I generally don't like flying. Sorry. Seats were very tight in Economy. Not enough water, though we usually bring it."
Плюсы: "Nothing Really Nothing"
Минусы: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
Плюсы: "food taste"
Минусы: "boarding time staff friendlines and help security of passengers piloting errors"
Плюсы: "Очень комфортное размещение - расстояние между креслами на порядок лучше, чем у аэрофлота. Питание понравилось - вкусно и большой выбор напитков - даже домашний лимонад предлагали (!) Я сидел рядом с отсеком проводников - когда кофе заваривали - аромат потрясающий по салону поплыл. Для самолетной кухни очень достойно. Видеосистема отличная - экран крупный, изображение качественное, наушники удобные. Фильмы, правда, только на турецком и английском. Посадка в Тайване была очень мягкая."
Минусы: "Полет долгий и, видимо, проводники подустали. Напитками, не очень часто баловали. Придираюсь :)"
Плюсы: "рейс задержали на 20 мин, но в Стамбул прибыли по расписанию. Удобно сидеть, отличное питание, приветливые бортпроводницы."
Минусы: "все было хорошо"
Плюсы: "Кормят неплохо, как для самолета. Хороший выбор напитков. Чай заварен по-турецки, а не из пакетиков. И самолеты у них все достаточно новые. С развлекательным центром на каждом сиденье. Фильмы, музыка, игры. Но русский язык только в меню :) Фильмы все на турецком и английском."
Минусы: "Гейты 300-312, с которых идет посадка на Тбилиси – как колхозное поле. Просто все и всё на куче: очереди на посадку в перемешку с креслами для ожидания, магазинами. Внятных проходов просто нет. При этом 200-е и 700-е гейты у них очень удобно оборудованы. По расписанию посадка не началась. Вместо начала посадки один из сотрудников начал ходить среди толпы пассажиров и сверять паспорта с посадочными. Если все ок, то ставил штампик на посадочный. Приятно, конечно, что позаботились об экономии времени на проверку. Но организация процесса шокирует :) В самолете поддерживали температуру холодильника. Попросил стюардессу добавить тепла - покивала и поулыбалась, но теплее не стало. Реально пришлось в верхней одежде сидеть."
Минусы: "В салоне была жара, градусов 28. При этом рейс полностью загружен. Легко представить набор запахов через полчаса. На следующем рейсе это компенсировали - летели как в холодильнике :)"
Плюсы: "Great flight"
Плюсы: "Everything is just done way better than all the other airlines flying to Europe from America !!!"
Плюсы: "Все организованно на хорошем уровне, без задержек, хорошее питание, дружелюбный и отзывчивый персонал."
Плюсы: "Рейс был без задержек, самолет не самый новый, но все понравилось. Питание отличное."
Минусы: "Бортпроводники были не оч. улыбчивыми, но хамства не было"
Плюсы: "Superb service. Good food. Organized on boarding. Not overbooked. New planes. USB available for charging devices."
Минусы: "Long layover in Istanbul."
Минусы: "long boarding"
Плюсы: "Food's always good and the staff friendly"
Минусы: "The sound on the entertainment system is not good...it used to be good but not anymore"
Плюсы: "short flight and actually given a light meal. That doesn't happen much anymore. Again, very courteous and helpful attendants."
Минусы: "Tightly set seating was very uncomfortable."
Плюсы: "Extras provided - eye mark, socks etc"
Минусы: "My seat was unable to recline. My husband and I were moved to a middle aisle (although we really didn't want to share) only to find that the foot rest at my foot rest was also faulty. It was an uncomfortable flight"
Плюсы: "A much nicer 777 on this leg."
Минусы: "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
Плюсы: "friendly people. good food. top notch service"
Плюсы: "Crew was extremely pleasant and accommodating. The flight was very comfortable. Everything was done in a timely manner."
Минусы: "As a business class passenger I wish our boarding process could have been better and perhaps separated from coach."
Плюсы: "Great short flight and we even received a meal as well as free headphones."
Плюсы: "Great experience for my first international flight."
Плюсы: "The service was impeccable!"
Минусы: "Flight attendants are not very nice. Food got much worse compare to previous years Boarding was very long because of the crazy check"
Плюсы: "Friendly staff comfy plane"
Плюсы: "Pretty much everything except for the fact that they have no entertainment in Russian"
Плюсы: "best in all regards"
Плюсы: "As always, great entertainment system. Constantly updating and improving."
Минусы: "For some reason, I didn't get the option to choose a meal type at check-in, as I sometimes have in the past. Seeing as it's Passover, and I don't eat meat, I wasn't really able to eat much from the default meal I was given."
Плюсы: "am very satisfaction with my flight, Food was excellent .also the service to.I am so happy I chose kayak"
Плюсы: "even waiting time was long but i do appreciate all the effort submitted by the airline"
Минусы: "may be the free shop the turkish items was not to the same level as in local market"
Минусы: "Board on tarmack..steps...steps..carrying carry on soo difficult..no one to help..not good at all!!!"
Плюсы: "The service and the meals, even in economy class."
Плюсы: "Great flight. On time, crew was courteous and well trained. Seats comfortable with a good entertainment system. Good food."
Минусы: "Not much"