Найдите дешевые авиабилеты в Сан-Франциско

Минусы: "Staff was very friendly, courteous and helpful."

Плюсы: "Crew was very attentive and courteous"
Минусы: "More fruits and non-starchy vegetables would make food more enjoyable"

Плюсы: "Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home."
Минусы: "Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country."

Плюсы: "Food was really hot and good customer service"

Плюсы: "Customer service"
Минусы: "Snacks"

Плюсы: "Amazing crew"

Плюсы: "Swiss is always excellent"

Плюсы: "The crew"
Минусы: "More comfortable seats"

Плюсы: "Amazing crew/ food/seats very comfortable! Very relaxing ride !"
Минусы: "It was perfect !"

Плюсы: "On board is pretty good except that the seats are pretty narrow compare to our previous experiences. As a reference, I am 5‘3“ and 110 lbs."
Минусы: "Our flight was delayed and the seats were narrrow."

Минусы: "I wanted to get some work done on my flight but I couldn't even open my laptop screen more than a few inches."

Минусы: "Terrible movie selection"

Плюсы: "The crew was very helpful & friendly"
Минусы: "The a/c or fans were on too high"

Плюсы: "good availability of food"
Минусы: "seats did not have much space at all. Legs constantly squished and there was no room to move them the whole trip. not much movie selection available."

Плюсы: "All of the flight crew was personable and ready to accommodate any need we might have. Before we could ever get hungry, the staff was coming down the aisle with another serving of pretty good food!"
Минусы: "We did have to wait on the plane for an hour after boarding, but I believe that was mostly due to wind."

Плюсы: "I bought 2 tikets from Chicago to oscow and back for me and for my son. I live in USA, son lived in Russia but he received immigration visa and I had plan fly to USA with him. From Chicago I used my ticket and say SWISS staff what my son will have trip only from Moscow. I paid for 2 tickets around $1700. Today when we should have trip back to USA, SWISS company said what ticket for my son do not exsist. And I spent for new ticket 220000 rubles about $3600. Nobody in SWISS company do not said me what my tocket for son canceled. I am shoked !!!"

Плюсы: "The seats were comfortable considering they were middle seats. The food was quite good and the entertainment selection was also good."
Минусы: "Boarding was later than initially said and I did not know why"

Плюсы: "Although sitting in a plane in coach could never be considered a wonderful experience, Swiss Air did the most to make it so. in particular the crew was very responsive and cheerful. The leg room wasn't bad and they were very liberal with their wine and beer offering."

Плюсы: "The crew was both fun and efficient. The food was definitely a step ahead of American owned airline companies. Very good choices of movies and entertainment."
Минусы: "We've got no complaints."

Плюсы: "Passengers completely ignored the commands of the crew and crew was unable to take control of the crowd (passengers refused to follow crew's multiple demands to sit down during the high turbulence, finally crew gave up to force passengers to take a sit). Several times, standing passengers fell on the sitting ines. When at the end of the flight, the issue was pointed out to the captain and supervising flight attendant, both became aggressively defensive to the point of being rude."

Плюсы: "Vegetarian curry lunch/dinner was good. Cabin temperature was good. Bathroom was clean."
Минусы: "flight crew were snippy. Had to ask for tea in between meals. Was assigned a middle seat when there were so many empty seats. The idea that we had to pay for seat assignments."

Плюсы: "Several rounds of beverage service along with tasty food and a great large-display entertainment, we were very pleased with the blankets and entertainment, and frequent service. It helped we had 3 seats for two people also."

Плюсы: "Excellent crew"
Минусы: "Terrible seats :-("

Минусы: "Good"

Плюсы: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Минусы: "The entertainment screen was difficult to see when the person in front of me reclined because the screen was not perpendicular to my line of vision. I survived based on the other qualities of the flight."

Плюсы: "The service is the best!!! I enjoyed everything!!"

Плюсы: "The flight from SFO to ZRH was in a newly fitted 777. The seats were very comfortable and we had plenty of leg room in economy class. Great and extremely nice flight attendants - thank you!"
Минусы: "The flight from ZRH to SFO was in an older 777 and the seats were very uncomfortable with limited leg room in economy. This flight was not very enjoyable. I have to say though that the very friendly and helpful flight attendants were compensating for this. Thank you!"

Плюсы: "Great service and flight. Thank you kayak for the great price!!"

Плюсы: "Service ok"
Минусы: "Horrible food, tvs didn't work, crowded."

Плюсы: "The veggie food option was delicious. The calzone for breakfast was miserable. The restrooms were kept clean and well-stocked. Flight delay to wait for incoming passengers resulted in others missing their connections in SF."

Плюсы: "Flight attendants were polite and very nice."
Минусы: "Flight was delayed, as a result i missed the next flight to Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint."

Плюсы: "The crew was pleasant."
Минусы: "The Swissair website did not have my information available. Stood next to Passport Control for an hour (!) for a glitch they couldn't resolve before boarding. Flight was delayed 90 minutes. Worse quality beef on a flight ever, and that's hard to do. In my 1.5 million miles flown, these were the least comfortable, cramped seats I have ever experienced. I am only 5'7", 150lbs, but for the first time ever could not reach my belongings in the under-the-seat space in front of me. Seriously, it was that cramped."

Плюсы: "See above"

Плюсы: "Courtesy of crew."

Минусы: "The most uncomfortable flight I've ever experienced. The seats were too small. It was torture for a 12 hour flight. Need more space and padding in the seats."

Минусы: "Boarding was chaotic Crew was friendly but rarely came through Offering water during a 12 hr flight Also did not enforce "shades down" during the The night And did not respond to call lights"

Плюсы: "Service is above average, flight attendants very friendly and helpful."
Минусы: "Only one choice of the lunch dishes was available, since they had run out of the second one."

Плюсы: "The crew was terrific."
Минусы: "Economy seating very cramped. Cramped seat conditions, inability of video screen to articulate sufficiently to allow seeing the picture when the seat ahead was reclined."

Плюсы: "The food"

Плюсы: "Ft"
Минусы: "The lack of food choices. Even if you must buy them tgere should be choices"

Плюсы: "Nice smooth flight, good service, comfort, food, crew, and entertainment. Crying toddlers made it hard to sleep."

Плюсы: "Friendly crew. Good food and entertainment. Comfortable seats."

Плюсы: "Loved the entertainment. Food was great!"
Минусы: "There was no indication of what line went where while in the boarding process. Nobody told us that we needed to get a blue stamp (??) on our boarding ticket, for what I still don't know. So then we needed to get in ANOTHER line and get the stamp and then stand in line AGAIN just to get on the plane! For being Swiss you'd think you'd have this part down AT LEAST! Boarding by seat number would have been a better idea. Everybody was all over the place getting their bags stored above."

Плюсы: "Excellent Amount & Quality of Asian Vegetarian Food"
Минусы: "Due to a glitch in the webstei, I was unable to check in online, and therefore did not get a window seat for an 11 hour flight - very frutrating and uncomfortable!"

Плюсы: "Excellent service"
Минусы: "Small jet for transatlantic didn't allow for being able to walk, stretch and move about much during such a long flight, unlike larger airbus planes or larger Boeing planes. Why do airlines hire chefs then serve lousy food!? First meal was so so while wake up meal was really bad. Was so disappointed in Swiss Air so will not fly with them again. Great service doesn't make up for the noted disappointments. Spending a $2-3 more on food would have helped, but placing us in a long flight in such a small airbus plane just won't do!"

Плюсы: "As above."
Минусы: "As above."

Плюсы: "In time Nice service Delicious Meals Great Movies"
Минусы: "No priority for boarding with Children No internet on Board"

Плюсы: "Отношение к пассажирам, обслуживание"
Минусы: "Ручную кладь которая с собой, даже если она соответствует размерам, пытаются сдать в багаж"

Плюсы: "Seating and layout was very good. True lie flat seats in business class are a "must have" these days and the Airbus airplane interior was a very good one."

Плюсы: "Same as the first flight."
Минусы: "Same as the first flight."

Плюсы: "The service was excellent. They are very helpful and friendly."
Минусы: "Maybe refresh the plan in the near future. Other then that it was very enjoyable trip."

Минусы: "Vegetarian meals can be better"

Минусы: "same as before on luggage as it was directly sent to SFO The security check again was painful as it was just a transfer and we only had 1 hr in between, didnt think there are additional security check again for transfers"

Плюсы: "Service and food was excellent. Good choice of movies. Also liked the cleaning of bathrooms. Seemed like they cleaned after each person used it. Remarkable."

Минусы: "On time"

Плюсы: "эта вам не бюджетные душегубки. И покормят, и места для ног побольше ..."
Минусы: "Побалтывало, но притензии к погоде :)"

Плюсы: "Все отлично."

Плюсы: "Great good entertainment n crew provided warm and courteous service"
Минусы: "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."

Плюсы: "Good movies"
Минусы: "Lack of drinks offerdd"

Плюсы: "."

Плюсы: "Еда, как всегда супер"
Минусы: "1. Было очень холодно 2. Платные места повышенной комфортности, оказались некомфортными, потому что всё время туда сюда ходил экипаж и невозможно было спать."

Плюсы: "Все"

Плюсы: "Все"

Плюсы: "Все"

Плюсы: "Все отлично!!"

Плюсы: "Every thing"
Минусы: "Every thing was nice"

Минусы: "Питание - ешь чего дадут. И нне вкусно."

Плюсы: "Good food Hotel accommodations were okay once we had to stay overnight."
Минусы: "The flight left early and left about 10 passengers behind leaving us stuck in Turkey for the night. The customer service was not good, they were extremely rude and unapologetic."

Плюсы: "Ничего"
Минусы: "В связи с задержкой в аэропорту вылета мы не успели на пересадочный рейс. Авиакомпания предложила места в самом конце самолета на рейс через 9 часов. Ни upgrade, ни нормального размещения, только скудные ваучеры на питание. Замечу что задержка рейса целиком и полностью была на совести авиакомпании."

Плюсы: "Everything was more than perfect. Thanks Turkish Airlines."
Минусы: "On board internet must be faster."

Плюсы: "Очень комфортное размещение - расстояние между креслами на порядок лучше, чем у аэрофлота. Питание понравилось - вкусно и большой выбор напитков - даже домашний лимонад предлагали (!) Я сидел рядом с отсеком проводников - когда кофе заваривали - аромат потрясающий по салону поплыл. Для самолетной кухни очень достойно. Видеосистема отличная - экран крупный, изображение качественное, наушники удобные. Фильмы, правда, только на турецком и английском. Посадка в Тайване была очень мягкая."
Минусы: "Полет долгий и, видимо, проводники подустали. Напитками, не очень часто баловали. Придираюсь :)"

Плюсы: "рейс задержали на 20 мин, но в Стамбул прибыли по расписанию. Удобно сидеть, отличное питание, приветливые бортпроводницы."
Минусы: "все было хорошо"

Плюсы: "Кормят неплохо, как для самолета. Хороший выбор напитков. Чай заварен по-турецки, а не из пакетиков. И самолеты у них все достаточно новые. С развлекательным центром на каждом сиденье. Фильмы, музыка, игры. Но русский язык только в меню :) Фильмы все на турецком и английском."
Минусы: "Гейты 300-312, с которых идет посадка на Тбилиси – как колхозное поле. Просто все и всё на куче: очереди на посадку в перемешку с креслами для ожидания, магазинами. Внятных проходов просто нет. При этом 200-е и 700-е гейты у них очень удобно оборудованы. По расписанию посадка не началась. Вместо начала посадки один из сотрудников начал ходить среди толпы пассажиров и сверять паспорта с посадочными. Если все ок, то ставил штампик на посадочный. Приятно, конечно, что позаботились об экономии времени на проверку. Но организация процесса шокирует :) В самолете поддерживали температуру холодильника. Попросил стюардессу добавить тепла - покивала и поулыбалась, но теплее не стало. Реально пришлось в верхней одежде сидеть."

Минусы: "В салоне была жара, градусов 28. При этом рейс полностью загружен. Легко представить набор запахов через полчаса. На следующем рейсе это компенсировали - летели как в холодильнике :)"

Плюсы: "My kids, wife and I loved flying to Turkish Airlines. Always on time, tasty and nutritious food, wonderful staff who help you with smile on their faces. Sure, we'll fly Turkish Airlines from now on."
Минусы: "Nothing at all."

Плюсы: "Great flight"
Минусы: "Na"

Минусы: "Seating too tight/ crew staff members at Istanbul airport"

Плюсы: "Все организованно на хорошем уровне, без задержек, хорошее питание, дружелюбный и отзывчивый персонал."

Плюсы: "Рейс был без задержек, самолет не самый новый, но все понравилось. Питание отличное."
Минусы: "Бортпроводники были не оч. улыбчивыми, но хамства не было"

Минусы: "Not enough bathrooms. Very long lines to go to the bathroom."

Минусы: "No, disappointments:)"

Плюсы: "Service was very good, an excellent selection of entertainment to stay distracted during the 13 hour flight, and a reasonable rate for the flight."

Минусы: "See sbove"

Плюсы: "Friendly and attentive staff. Timely take of."
Минусы: "Again, nowhere to sit for someone with an extremely painful back, while in line. No access to water or bathrooms once waiting to board."

Плюсы: "With some reason, everything was smooth at Istanbul compare to SFO."

Минусы: "Policy"

Минусы: "Boarding took way too long - I waited in my seat with no air conditioner sweating so much."

Плюсы: "As with the departure, everything was smooth for those who had no carry-on laptop"
Минусы: "The new carry-on laptop caused a delay of about 1 hr before departure and arrival an hour late, then claiming the laptop was almost a nightmare with long queue after picking up the luggages, one has to also claim their laptops in a make shift station In the baggage claims area. My suggestion is to put the computer laptops in alphabetic order by last name/surname, with the claim ticket,for easier access when picking up. As for departure, probably at check in to inform them that if you have a laptop carry-on so that can be taken care of right away as not to delay departure when they take it at the departing gate. This should be done at check in if in Turkey, or as a transferring traveler, to inform the traveler to take care of that as soon as arrived to transferring destination and for the traveler not to wait until boarding time at the boarding gate."

Плюсы: "Price, service."
Минусы: "Can not take a laptop or Kindle on board (no fault of Turkish Airlines, but still an option available when flying from other places to the US)."

Минусы: "We had to wait about one hour after sitting."

Плюсы: "Comfortable flight, friendly flight attendants, food, usb port to charge my phone, and the in-flight entertainment"
Минусы: "N/a"

Плюсы: "food"
Минусы: "Leaving 2 hours late from Istanbul and arriving 2 hours late at SFO, jeopardizing the Shuttle pickup arrangement."

Плюсы: "Courteous"
Минусы: "Nice people"

Плюсы: "more leg room. comfortable seats. polite and friendly crew."

Плюсы: "Everything"
Минусы: "Everything"

Плюсы: "Turkish airlines is the worst of the worst."

Плюсы: "Amazing service and comfortable environment. The really take care of you"
Минусы: "Boarding Process could be a little streamlined. Guess we are used to the regulated process"

Минусы: "It didn't happen and I wasn't notified"

Плюсы: "The meals was good"

Плюсы: "I would like to have ore of a grace period to check baggage."

Минусы: "Bad social distance"

Плюсы: "Felt safe and sanitary"

Плюсы: "The crew went the extra mile to accomodate my bag due to not having a seat in front of me to stow it. Also, Delta Comfort was exceptional!"

Минусы: "Smelled like poop the entire flight. Actual poop in the lavatory."

Минусы: "Terrible delays"

Минусы: "Better food offerings"

Плюсы: "No food, late by hour"

Минусы: "Sat on tarmac for 20 mins because we were early..."

Плюсы: "Fast flight"
Минусы: "In one hour flight we could have some drinks and food. Snacks... can’t believe they don’t have any food/alcohol"

Минусы: "The bathrooms smelled every time someone opened the door. Febreeze, please!!"

Плюсы: "Entertainment"
Минусы: "Food"

Плюсы: "Service by crew. I was flying economy but it was par to business class."

Плюсы: "Very comfortable, no complaints."

Плюсы: "The guy announcing the boarding was a hoot! Great sense of humor."

Минусы: "No delays. And have the terminal bridge in working order"

Плюсы: "Nice new seats"
Минусы: "Was too warm inside the plane. Boarding address was mobbed and not very well managed"

Плюсы: "Yes"
Минусы: "Took off late. Other than that very comfortable and great experience"

Плюсы: "If offering free WiFi to Amex platinum card holders it needs to work f"
Минусы: "Fix it"

Плюсы: "That it got me home"

Плюсы: "Great service"
Минусы: "Look, if your kid is so young that he can’t get in a plane without screaming for four hours, you shouldn’t bring him on a plane and subject 200 people to that. It’s rude and selfish."

Плюсы: "Short time and easy on and off boarding."
Минусы: "One stewardess was in a mood but otherwise a very pleasant flight."

Плюсы: "Didnt expect dinner but was served"
Минусы: "Delayed flight, offset entertainment, touch screen un responsive"

Плюсы: "Everything went smoothly - very happy"

Плюсы: "On time"
Минусы: "Take a long time to taxi to the gate & getting off the plane."

Плюсы: "Crew were very friendly specially with my 6yrs old daughter"

Плюсы: "Everything was great, easy boarding, great idea (board ahead of your zone if you check bag free at gate), courteous staff, good food choices, arrived ahead of schedule, good movies."

Плюсы: "Nothing"
Минусы: "Multilpe delays"

Плюсы: "Clean plane, great breakfast options included with the flight. Crew was polished, helpful and genuinely nice! Gate agents at NYC were knowledgeable, organized, and quick. Boarding was a breeze. Impressive selection of movies for onboard entertainment choices."
Минусы: "I thought the $11.00 fee for 30 continuous minutes of full Wi-Fi access was a bit pricey, esp when it kept getting disconnected and ended being about a collective 7-8 mins of access."

Минусы: "late leaving, arriving and taxing."

Плюсы: "Fast boarding and complimentary snacks."
Минусы: "I was seated next to a very large woman who came over the arm rest onto my seat."

Плюсы: "Все хорошо"

Плюсы: "Was tired and the FA helped me find a row that I could stretch out on and relax. After a long trip from Moscow, the FA's volunteering to help and accommodate a beleaguered traveler was most appreciated!"

Минусы: "Delayed take off and waited for the bridgr"

Минусы: "See above"

Минусы: "Got in early"

Минусы: "Flight was delayed by 2 hrs. Annoying!"

Минусы: "Force me to take a bad seat"

Плюсы: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"

Плюсы: "All was quiet. It was an early flight. Nice offer of more snack choices than other airlines."
Минусы: "Didn't understand why I had to wait until getting to the gate to have a seat assigned when I purchased tickets several months ago. Since I was in the last boarding group, Had to check in my bag since it was already full, had fragile stuff in there and hoping everything is ok. it is what it is. Not anyone's fault but disappointing to have to do when I didn't plan on checking in and going to pick up at the baggage claim. This is what i wanted to avoid in the first place. could have at least offered to let us pick them up as we deplaned and not baggage claim!"

Плюсы: "The temp"
Минусы: "It was too hot."

Плюсы: "Maintained high standards of service despite massive delay."
Минусы: "Boarding and departure was messy because of the delay"

Плюсы: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Минусы: "No free wifi."

Плюсы: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Минусы: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."

Минусы: "Horrible wait if nearly 30 minutes after landing"

Плюсы: "The departure was slightly delayed (as always lately with Delta). For the rest it was fine."

Плюсы: "The departure was slightly delayed (as always lately with Delta). For the rest it was fine."

Минусы: "The plane was supposed to leave at 7pm. Instead we left at 2 am. In the meanwhile Delta has never offered us any food or beverages. Just some bottles of water. I had to stay a night in Orlando on my own, because they didn't give us a hotel. Just a total shame!"

Плюсы: "The boarding was efficient"
Минусы: "Three hour departure delay. No explanation given. No apology."

Плюсы: "Быстрая посадка Неформальность общения капитана с пассажирами Внимание персонала"
Минусы: "Еда была холодная как из холодильника Маловат салон"

Плюсы: "Отличный экипаж!)"

Минусы: "Three hours departure delay from Munich to SFO"

Плюсы: "Entertainment was good"
Минусы: "Need to link the food request to the new flight since there was a delay from the arriving Lufthansa flight"

Минусы: "Delay was 4 hours. All time we spent in aircraft"

Плюсы: "Yes"
Минусы: "None"

Плюсы: "Luggage space, comfortable seat.. huge plane"
Минусы: "Ice cream was not good."

Плюсы: "Lufthansa как всегда на высоте, вежливый персонал как при регистрации и посадке, так и в самом самолете. Прекрасное питание, подарки детям при посадке в самолет."

Плюсы: "Glad that i was able to secure a seat in the emergency exit row (row 70)"
Минусы: "Wow, I am not a heavy woman, I wear a size large but I am not in the least obese, just tall and not skinny. The seat width was ridiculously tight! I have NEVER experienced such discomfort in a Emergency Row seat!"

Минусы: "Sittinf in the middle"

Минусы: "Lufthansa’s service counter in Munich was helpful with locating baggage and unfamiliar with transit rules."

Плюсы: "Everything!"
Минусы: "What’s not to love?"

Плюсы: "Lots of legroom"
Минусы: "As with most long-distance flights, the bathrooms got somewhat dirty though I did notice flight attendants on two occasions entering to clean them"

Плюсы: "Nicest guy at the check- in in Moscow OK boarding"
Минусы: "Apart from the fact that this flight never goes to the gate and its always a bus that gets you there? This time they decided to check our passports and since we are not at the gate like normal people it has to be on the plane So you can imagine how slow it went I had a connecting flight... Luckily this time customs check up was very quiet"

Плюсы: "Really?"
Минусы: "Crew doesn't care, do absolute minimum Not helping with luggage, smiling and ignoring Not enough to drinks When the drink cart passed our row I pushed Call crew button No one even came!! When I asked for a diet coke stewardess showed me leftovers of sprite probably fished out of the garbage and said that's all they have left Really?! Not to mention that I have paid extra for choosing my sit and ended up sitting in the back in the worst sit with least possible legroom Thank you Lufthansa"

Минусы: "First time took Lufthansa airlines and it was my one of the worst experience. Hospitality is respected when customer is helped when they are in trouble not when they is happily boarded. I have to travel from Milan to San Francisco and I missed flight of my one leg ( milan to frankfurt) of journeyand I went for help and non of the Lufthansa staff at Milan airport helped me. Although my connecting flight was after 12hr they just gave me some random number which to call. I have never experience this in my 8yr of international travel."

Минусы: "всегда раздражает процедура посадки, потому что невоспитанные люди лезут вперед В этот раз сотрудники попытались немного распределить пассажиров перед посадкой, чтобы был порядок За что им огромная благодарность. Наверно же есть какая то система типа раздельных очередей под плакатами с названиями рядов или еще что то.. ну иначе прям очень неприятная процедура посадки. Или посадка по очереди с кона самолета. Сами представляете, что это - зависнуть в проходе в ожидании нерасторопного пассажира, который не спеша запихивает багаж и достает свои вещи - все стоят, ждут пока он усядется... А вообще спасибо: летать, как правило приятно А! Франкфурт- Москва не очень приятно стюардессы , в отличие от Орландо-Франкфурт , прям не очень."

Плюсы: "Good service"

Минусы: "Business class - not enough Space for legs. Took hand lagage during boarding for check in , because of the weight. Rules are Rules, but for business class can give some tolerance. Near to my seat two suitcases were put on the floor..."

Плюсы: "staff"
Минусы: "major delay, poor communication andaccommodation considering delay"

Плюсы: "See above. The same applies."
Минусы: "See above. The same applies."

Минусы: "К сожалению, оба раза, когда самолет вылетал из Франкфурта. вылет задерживался на значительное время: на 2 часа вылет Франкфурт-Лос-Анджелес 22.12.2017 и на 40 минут задержался вылет рейса Франкурт-СПб 13.01.2018"

Минусы: "There was a 3 hour delay."

Минусы: "Leg space"

Плюсы: "All worked as expected"
Минусы: "No remarks to make"

Плюсы: "Travel time was good and easy travel"
Минусы: "Entertainment tv tapes"

Плюсы: "Great service you don't have to pay extra for"
Минусы: "N/A"

Плюсы: "Seat was good"
Минусы: "Crew was rude"

Плюсы: "Хороший сервис во время полета"
Минусы: "Плохая организация регистрации на рейс ( и это при электронной регистрации). Хамство сотрудников в аэропорту Денвера. Потеря багажа. Задержка вылета на 3 часа"

Плюсы: "Обслуживание в самолете - хорошее. Профессиональные стюарды. Все время улыбаются, доброжелательно отвечают на все вопросы. Питание в 10 часовом рейсе было замечательным. все быстро раздавали и убирали. Еда была вкусной. Пилоты тоже очень профессиональные рейс прошел без толчков. спокойно . Спать было комфортно. Никаких очередей в туалет не было. В самолете все было замечательно."
Минусы: "Сотрудники в аэропортах. На регистрацию в аэропорт Денвера мы приехали за три часа. На паспортный контроль попали за 30 минут!!!! Очередь огромная, сотрудники бегают от стойки к стойке. Разговаривают очень грубо, что само по себе для Америки непривычно. Одного пассажира обслуживают в среднем 20 минут(!!!) То забирают багаж, то возвращают багаж - отвлекаются на возврат сразу все. Рейс задержали на полтора часа. Об этом мы узнали на стойке регистрации. На стыковочный рейс мы опоздали, поэтому попросили сотрудников сразу определить наши дальнейшие действия. Парень на стойке очень в грубой форме сказал - прилетите в Мюнхен, там подойдете в сервис. Когда прилетели в Мюнхен оказалось, что сервис не работает. Бегали по всему аэропорту. Потом подождали на одном из рейсов Люфтганзы не закончилась регистрация. Попросили сотрудника ( по английски не говорит, только по немецки!!!!) решить наш вопрос. Она с кем-то созвонилась нас отправили на другой рейс в другой терминал на поезде и автобусе (Просили ведь сопровождение в Денвере- нам грубо отказали). В итоге багаж - потеряли. Отправили во Франкфурт вместо Москвы!!! Багаж ждали три дня."

Плюсы: "Crew were efficient and pleasant"
Минусы: "Seats are uncomfortable"

Плюсы: "I am so angry and annoyed with Kayak! You are thefts and lyers! I got the tickets from your site where NOWHERE were mentioned « no laggage included ! At my suprrise we had to pay extra money to check in our laggage. I will never again will book thru your site and will always tell everyone how dishonest are you are. Your telephone support staff is unsupportable ! The best to get tickets directly through the flying company, their sites are honest and correct!"
Минусы: "I hate KAYAK since they are dishonest and not reliable ! Never again.I have nothing against LUFTHANSA !!!"

Плюсы: "Everything was fantastic! And that is hard to say about air travel theses days. I will definitely fly Lufthansa again."

Плюсы: "Lufthansa flights are by far the best way to fly transatlantic!!"

Плюсы: "Crew"
Минусы: "Kosher food ordered was not satisfactory: meat too dry and compressed. I couldn't eat that. Overall Kosher meal was poor quality. Disappointing."

Плюсы: "Вкусно кормили."
Минусы: "Рейс задержали почти на час. Медленное обслуживание, трудно попасть в единственный туалет в конце самолёта."

Плюсы: "В целом все очень понравилось."
Минусы: "Не очень удобные кресла в эконом классе, слишком близко друг к другу, глаза близко к экрану и голова почему-то неестественно наклоняется вперёд."

Минусы: "Will newer agan fly business with Lufthansa!! It's not business at all just regular econom seats with short leg room and casual service. They should be sorry for that kind of business!!"

Плюсы: "The food was pretty good. Normally I can't eat airplane food but it was actually good."
Минусы: "The seat didn't go back at all"

Плюсы: "-"
Минусы: "-"

Плюсы: "Same as above but even better."

Минусы: "None"

Плюсы: "the gate crew didn't care if there was chaos. no interaction with waiting passengers beyond those that queued up with direct questions. i'd liken the experience to herding cattle. customer service skills haven't been taught to these folks yet. if i were basing my lufthansa experience on this alone, i'd go out of my way to fly another airline next time. on the other hand, the people staffing the flight were extremely kind, professional, pleasant, personable. a much improved experience. so much so that i mentioned it to a few people once i got home. this crew has received more training on how to provide excellent service than the gate folks in frankfurt."
Минусы: "gate crew's attitude. it feels as though they are disdainful of the traveller. customer service matters. manage the boarding process. be nice about it."

Плюсы: "Everything"

Плюсы: "Staff was very attentive and friendly."
Минусы: "Seating very cramped for a tall person. Tight squeeze!"

Плюсы: "Excellent, helpful steward."

Плюсы: "Overall it was a great experience."

Плюсы: "there was ice cream for dessert at night"
Минусы: "- Delay > 2 hours and no info at gate at the time of planned boarding - unfriendly ground staff and chaotic check in - old 747, "entertainment 1970s standard - crew looked unkempt (like just out of bed), unfriendly to downright rude, my 85 year old mum was ignored repeatedly and ended up not getting enough fluids as a result - 1/8 crew members managed a smile on occasion - rushed meal "service", all they wanted was to disappear to sleep - crammed spaces - while it was announced "we have three different meal choices, you will have at least two choices" - ummm, no, it was pasta. Period. To be fair the pasta turned out ok. The morning dry ham and cheese bun was not, especially without any drink."

Плюсы: "keep going"

Минусы: "the hot meals were aweful"

Минусы: "11 hours of crying babies was too much. The practice of placing 4 cribs together on the bulkhead encouraged one baby to set the others off screaming. The toddler siblings then started fussing, the parents were then jumping up and down, jostling the other passengers, it was a nightmare! Hated every minute of it."

Плюсы: "yes, seat is always ok , I'm not overweight"
Минусы: "basically, nothing, just keep smiling"

Плюсы: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Минусы: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."

Плюсы: "Crew"
Минусы: "My wife and I were separated by six rows. Unacceptable!"

Плюсы: "Will never purchase tickets through kayak ever again"

Минусы: "Terrible food and service"

Минусы: "Overhead space on plane was very limited."

Плюсы: "Рейс был с незначительной задержкой вылета"
Минусы: "Возле элюминатора было холодно("

Плюсы: "Quick boarding decent legroom"
Минусы: "Breakfast was not great"

Плюсы: "Very nice staff on board and timely departure"
Минусы: "Cold during the flight"

Плюсы: "Timely departure and pleasant staff on board"
Минусы: "It was cold during the flight,"

Плюсы: "Fast flight , friendly staff , ok food"
Минусы: "I couldn’t push my seat back and because of that I was awake the whole flight (night flight)"

Минусы: "Flight was cancelled on the first day. I had to call to find out that I was rebooked on a flight the next day."

Плюсы: "food was great. Slightly cold in cabin."
Минусы: "had a narrow connecting flight VIE to MUC, VIE flight was delayed and had to catch MUC to IAD flight in less than 15 min. One luggage was missing at baggage claim, but as DC/ Baltimore is home, luggage arrived in 48 hrs. All is well that ends well."

Плюсы: "Plane, pilots and the leader of the crew"
Минусы: "The flight attendant in the back needs to be more educated"

Плюсы: "Had 45 Min to connect at vienna airport and our first flight was delayed so we had to run to get in time to the gate. Literally the gate was on the opposite side of the airport. Bad logistics"

Плюсы: "Great staff, good meals, snacks, and drinks thru the entire flight."

Минусы: "Difficulty getting to flight"

Плюсы: "next leg of journey- was delayed three hours and NO one was able to reschedule flights"
Минусы: "That flight was delayed for three hours! Causing me not to be able to make connecting flight. No help in Vienna."

Плюсы: "all good."
Минусы: "austrian airlines female flight attendants have to wear ALL red. it seems a bit much."

Плюсы: "Direct connection"
Минусы: "Meal is horrible"

Минусы: "Long delay."

Минусы: "Delay"

Минусы: "surprised by attitude of he company: you really get "low costs" services for a "classic airline" price."

Минусы: "Service was bad"

Плюсы: "More legroom than some orher carriers even in regular economy seat, better quality of food, and faster service"
Минусы: "Hot tee was only offered after hot meal service not before."

Минусы: "Thechnical problems with the plane.One hour we were sitting in the plane and waiting departure"

Минусы: "Super"

Минусы: "The best"

Плюсы: "The air crew service"
Минусы: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."

Плюсы: "Boarding on time and quick"
Минусы: "Food and entertainment choices"

Плюсы: "I loved the music while boarding the plane. All staff members were very nice."

Плюсы: "The crew were very kind. The food was good."
Минусы: "The space between the seats is very narrow and there is no entertainment."

Плюсы: "Could not tell that I need gluten free meal. And the early check-in didn't work."

Плюсы: "Food and service was great as always! comfortable seats and quality in flight entertainment!"

Плюсы: "6 hours delay, first deplaning due to mechanical failure, 2nd deplaning due to electrical storm. Missed my connection to Asia requiring total new bookings and expense. Never flying AA again."
Минусы: "Everything"

Плюсы: "Efficient crew, good meals,on time arrival."
Минусы: "Took a while to board and could use more updated films-minor details."

Плюсы: "In general, I like the on board food of Austrian and especially in regard of Do&Co catering from Vienna Airport. Staff was not to trying this time but service was still okay."
Минусы: "The Senator Lounge at Vienna Airport is very poor, food selection is very limited and it is obvious that the focus is on cost saving. Another disadvantage is that the lounge only opens at 5.30am in the morning but first flight already leave Vienna around 6am. Mine was at 7.05am which meant that I just arrived when the lounge opened and I had to wait in a long cue. Boarding was due to the limited space in front of the gate a mess, priority boarding was announced but I was not made sure that priority passengers board first. The seats on board are for business to small and there is not even space to hag up the coat."

Плюсы: "Plane left and arrived on time."
Минусы: "Rude gate agent. Small seats, no leg room, very crowded together. Clearly a budget airline - should be marketed as such."

Плюсы: "Good service, nice staff (better than US carriers easily)"
Минусы: "2.5 hours to receive baggage - this might be on LAX"

Плюсы: "Service beyond expectations"

Плюсы: "Вкусное пиво"
Минусы: "Вылет задержали на 1,5 часа"

Минусы: "Flight was cancelled and we weren't notified."

Минусы: "Flight was delayed"

Плюсы: "All flight members were servicing very pleasantly"
Минусы: "Nothing"

Плюсы: "The staff from service center helped me to solve problem with my flight, it was short connection, around 35 minutes, and I missed my aircraft, but in the service center gave me ticket to the next flight, The problem was solved."
Минусы: "Boarding in the first flight was late for 15 minutes, but may be it has some objective reasons."

Минусы: "Comparing with LOTPolish everything wasmore than better"

Плюсы: "Right on schedule!!"

Плюсы: "No unnecessary waiting. Excellent service!!!"

Минусы: "Too many customers use more than their fair share of the overhead space. A lot of passengers placed their luggage and their personal item above. This left those of use who use only our fair alottment searching for a place for what we fairly should be allowed to use."

Минусы: "По предложению авиакомпании я выбрал диабетическое питание, но на борту мне сообщили, что у них нет такого питания. Зачем тогда предлогать то чего не можете выполнить."