More Bollywood and tollywood movies, food options.
Плюсы: "GOOD FLIGHT"
Плюсы: "Add snacks between the males"
Минусы: "Thank you"
Плюсы: "I couldn’t eat the chicken for lunch, and I told the crew to change it for me and bring the vegetarian, but nobody brought anything. I was starving until the next meal."
Минусы: "Take out the chicken sausage from your menu"
Плюсы: "comfortable seats. Crew was friendly. Food was good."
Минусы: "cannot think of any. I am Qatar airways fan"
Плюсы: "The crew was amazing and the food was delicious. The sit was comfortable with a lot of legroom."
Минусы: "I like it the way it is. Keep doing the good job."
Плюсы: "The crew was very friendly, kind, and helpful."
Минусы: "I couldn’t find any music that I liked - classical, soft rock, etc"
Минусы: "Delay delay delay and i have to stay in hotel"
Плюсы: "The crew was amazing and delightful"
Минусы: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Плюсы: "Staff is nice and polite."
Минусы: "Need more movies choice and TV"
Плюсы: "seat was okay, far from comfortable, plane too cold, although they did have blankets, late boarding, no particular reason, it's probably not Qatar's fault, but baggage service at JFK was terrible."
Плюсы: "Convince, as this is good direct flight from Nagpur."
Минусы: "Improve quality of crew and service from Doha to Nagpur sector."
Минусы: "The boarding process was ridiculous. The staff delayed boarding of zone 2 passengers until ALL zone 1 passengers could be located and boarded which could easily have delayed takeoff. They went so far as to page missing zone 1 pax several times and asked people sitting on gate area which zone they"
Плюсы: "Crew was amazing"
Минусы: "Nothing really"
Плюсы: "Very comfortable plane and entertainment offered is excellent"
Минусы: "Headphones way too big (even when made as small as possible) 2 of 3 checked bags sustained damage to the structure of the bags! Passenger control was poor. Guy behind us was watching videos on his phone throughout flight without headphones-broadcasting to the rest of the seats around him."
Минусы: "Quatar is the best"
Плюсы: "Летел Бизнес классом, питание, сервис, место все отлично плюс индивидуальный подход к каждому пассажиру."
Минусы: "Все отлично"
Плюсы: "The crew, the seat and catering"
Плюсы: "как всегда у Qatar Airways отличный сервис, мягкие взлет и посадка, хорошая система развлечения, за шестичасовой полет два раза покормили. Большое спасибо за такой полет."
Плюсы: "The business class service is second to none. Very courteous staff, superb on demand menu with ausome selections."
Минусы: "Cleanliness of cabin. Aminity kit is outrageous."
Плюсы: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Минусы: "No complaints great flight"
Плюсы: "Business class was good Cabin crew service was impeccable Vegetarian meals were good Need more choices"
Минусы: "Old aircraft Toilets were non functional but the crew kept them clean Entertainment systems were not functioning with remote Need complete overhaul of these Not enjoyable on a long flight"
Плюсы: "Все отлично, но на дневном рейсе А321, не совсем комфортно."
Минусы: "Мало фильмов и музыки, нет ВиФи. Старые экраны. USB зарядка очень слабая."
Плюсы: "Flight services"
Минусы: "We were supposed to fly on 04/04/18 but our Flight was cancelled due to technical problem"
Плюсы: "Loved the array of film choices. The food was lovely and the service was fabulous. Lovely warm blankets ."
Минусы: "The food was horrible"
Плюсы: "i had to wait for a wheelchair a long as i requested long time ago. i hate this flight"
Минусы: "i had to wait for a wheelchair a long as i requested long time ago. i hate this flight"
Плюсы: "Movies collections, friendly staffs"
Плюсы: "Clean airplane"
Минусы: "On a 16 hour journey, we only had 2 meals and no snacks. I usually fly Lufthansa. They provide 2 meals and a third snack (usually a pizza) and keep additional snacks and drinks fully stocked in the back of the plane. None of that existed on this flight. The crew was very uninterested. Seemed very absent and not into assisting patrons. Overall, not what I have experienced on prior Qatar Airways flights. To add insult to injury, I was sitting next to an EXTREMELY smelly person, which didn't make the experience any easier :( Not the airlines responsibility to ensure patrons exercise proper hygiene, but that didn't help the situation with my hungry growling stomach."
Плюсы: "Generally courteous in-flight staff"
Минусы: "Checking in, they asked for certain number of miles to upgrade. I offered it. Then at the last minute they came and said their system didn't accept American moles. For a daily if their system, they denied service to passenger. This is the second time with them. Last time when another airline missed connection and this time a ticket that I purchased. Doubt if I would, again."
Плюсы: "great crew and food."
Минусы: "being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather -- not the pilot's fault"
Плюсы: "The friendly hosting of the crew and the clean and tidy of everything the food was delicious hot and cean"
Минусы: "The alcoholic drinks on the craft had to be banned for sack of God"
Минусы: "Great staffs and food service."
Минусы: "Seats on this flight are awful, wonder why they have these seats for long haul flights, not yet all comfortable to sleep on these , I got back pain by the time I got out of the plane."
Плюсы: "Great flight with good food and crew."
Минусы: "my flight was delay 24 hours"
Минусы: "Such an uncomfortable flight. Poorly organized, was a total chaos. Will never fly Qatar again!"
Плюсы: "Excellent crew who were warm and attentive. Wide range of entertainment options."
Минусы: "Food was disappointing. No western option despite it being a London bound flight."
Минусы: "Security. They sealed my iPad for special screening but didn't mention they needed kindle as well so I had to repeat security screening in Doha twice."
Плюсы: "I liked the food, the crew, and the team at the airport was nice and professional. There was a air host by the name of Zaid or Zain and he was from Bombay. Really nice person and very easy to talk to."
Плюсы: "Food was better than average, blankets were soft and seats were comfortable. Good flight."
Плюсы: "Had a great experience with this flight"
Минусы: "I did not like the entertainment because it did not work well!!!!!"
Плюсы: "Being able to ear what you want and when you want it made my flight so much more enjoyable. You can ask for anything on the menu and the flight attendants are so attentive."
Минусы: "Boarding in Qatar was a bit disorganised."
Минусы: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"
Плюсы: "We departed late and therefore missed the connection. The staff met me and made arrangement for hotel accommodations till the next available flight. No haggling was necessary. staff on ground and in air sought to be helpful. Price of ticket was very affordable. Seating comfortable."
Минусы: "Comparing to Emirates airlines...Movie choices were very limited. Only 2 new movies available. Food was poor at best. This was my second trip with Qatar. First trip...my iPad was stolen from baggage. Airline have had no solution. I prefer Emirates."
Плюсы: "Everything was comfortable."
Минусы: "I can't think of anything."
Плюсы: "Crew was very courteous and attentive"
Минусы: "More fruits and green (non-starchy) vegetables"
Плюсы: "Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home."
Минусы: "Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country."
Плюсы: "I like the atmosphere of the Swiss airline company, checking in, flights was excellent"
Плюсы: "The crew was pleasant and worked very hard to keep our stomachs full! I loved all the free movies!"
Минусы: "Movies , Wi-Fi , Live Shows"
Минусы: "There was a half hour delay which no one could explain. Made transfer in Zurich really difficult."
Плюсы: "Superb crew; surprisingly delicious food (better than some first class meals I’ve had in the past)."
Минусы: "The seat was remarkably uncomfortable. I fly business or first class when traveling overseas (prefer business class) specifically to be able to rest - this was the most uncomfortable I’ve experienced in the last few years."
Минусы: "I asked the Chinese flight attendant in economy to please ask the man in front of me to put his seat up since the captain and purser had already asked us to do so in three languages The man in front of me refused to do so. She said she was going to start at the front of the plane and let him leave his seat back making it difficult to see my tv monitor. I thought that she should’ve said that it was time to put your seat up. It was frustrating that she didn’t support me and the request of the captain. Your seats are very uncomfortable upright when the person in front of you has their seat back."
Плюсы: "Friendly staff On time"
Минусы: "Seats (legs)"
Плюсы: "Great cabin crew!"
Минусы: "While waiting to board SFO-ZRH flight Swissair personnel walked around and randomly pulled out passengers from line to check luggage dimensions. Since manufacturers adhere to airline baggage standards, no violations were found during checks. This misguided effort only resulted in publicly humiliating Swissair customers. Boarding process was pure pandemonium...this was the first time in recent memory, where all coach passengers were invited to board at the same time! Very inefficient! Crowded seating in coach,with ten passengers sandwiched in across Boeing 767 aircraft. Competing airlines flying identical aircraft have nine across seatings Thin seat cushions cause leg cramps after a few hours."
Плюсы: "I loved the aircraft, the courtesy, professionalism and friendliness of the cre, the communications from the pilot. The food was very good and tasty which is a great challenge in overseas flights, the choices of drinks. We will definitely travel again on SWISS, this time for a visit to the Alps hiking trails"
Минусы: "I can’t think of anything I did not like at all"
Минусы: "Boarding took way too long. Plane left almost 30 minutes after scheduled time."
Плюсы: "Ease of check in and ease of boarding. The non-stop flight was at an excellent price"
Минусы: "Metal box under the seat cramped leg room. Seat jutted into the aisle, so I got bumped by every cart and everyone going to the lavatory."
Плюсы: "All of the flight crew was personable and ready to accommodate any need we might have. Before we could ever get hungry, the staff was coming down the aisle with another serving of pretty good food!"
Минусы: "We did have to wait on the plane for an hour after boarding, but I believe that was mostly due to wind."
Плюсы: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Плюсы: "Everything! Very professional, great food"
Плюсы: "All good with this 1:20 min flight."
Минусы: "Everything was good. Seats much better and bigger comparing with international flight what should have been opposite - on longer flight - more comfortable seats than for the five times shorter flight."
Плюсы: "Nice staff, very friendly"
Минусы: "Paying for WiFi, could use more comfortable seating"
Плюсы: "He service was fantastic."
Плюсы: "From the kind stewards to the easy meal service to my peace of mind, knowing I’ll be well taken care off - SwissAir is the same gem it’s always been."
Плюсы: "I bought 2 tikets from Chicago to oscow and back for me and for my son. I live in USA, son lived in Russia but he received immigration visa and I had plan fly to USA with him. From Chicago I used my ticket and say SWISS staff what my son will have trip only from Moscow. I paid for 2 tickets around $1700. Today when we should have trip back to USA, SWISS company said what ticket for my son do not exsist. And I spent for new ticket 220000 rubles about $3600. Nobody in SWISS company do not said me what my tocket for son canceled. I am shoked !!!"
Плюсы: "General attitude of staff"
Минусы: "The gate was changed without significant announcement"
Плюсы: "Swiss has the most cheerful crews I've seen, and their enthusiasm is infectious which makes it easier to tolerate being cramped in a plane for hours. Also, I love that they give you a Swiss chocolate at the en of the flight."
Плюсы: "Most everything about the process."
Минусы: "Person in front reclined chair fully and left virtually no room for sitting!"
Минусы: "Headphones are real cheap and hurt the ears...plus it has two pin socket where you can't use your regular headphones...please change this!"
Плюсы: "Loved the smoked salmon!!"
Минусы: "No wifi or tv"
Плюсы: "Service was remarkable - food far superior! Will be my airline of choice going overseas."
Минусы: "Nasty landing, last 5 min plane dropped 4to 5 times for whatever reason. Felt like it was a sesna"
Плюсы: "The crew is rude"
Минусы: "40 min delay"
Плюсы: "We sat at the exit passage and enjoyed it"
Минусы: "The flight was late and I almost lost my connecting flight."
Плюсы: "Passengers completely ignored the commands of the crew and crew was unable to take control of the crowd (passengers refused to follow crew's multiple demands to sit down during the high turbulence, finally crew gave up to force passengers to take a sit). Several times, standing passengers fell on the sitting ines. When at the end of the flight, the issue was pointed out to the captain and supervising flight attendant, both became aggressively defensive to the point of being rude."
Плюсы: "It was quick and the crew was really nice!"
Минусы: "No organization for boarding. It didn't matter what class you are in, everyone boards at the same time. business class o. The plane we were on was just the front seats....they were not larger seats."
Минусы: "I was chrgwd to check in the only bag. Yhis is unheard of on intl flights"
Плюсы: "Short flight"
Минусы: "The tram ride to the plane"
Плюсы: "Registration and baggage check was fine, no line to wait im. The flight was moderately full. Good food and beverage service (although Lufthasa is a bit better)."
Минусы: "Zurich airport dining facilities are poor - no choice of warm food and pricey."
Минусы: "flight was delayed half and hour and i missed my connecting w"
Плюсы: "Flight attendants were polite and very nice."
Минусы: "Flight was delayed, as a result i missed the next flight to Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint."
Плюсы: "The food,crew and flight were flawless. Our flight scheduling had us connecting within a thirty minute period in zurich and we had to run to catch the flight. Probably would have missed the connection if our 26 year old son didn't run ahead. Too much drama and no one from swiss air to help. Suggest more time for transfer in the future or someone to guide passengers. We were nit the only ones. However, we did make it as did the others ( luggage too!)so kudos to swiss for waiting"
Плюсы: "Food, service"
Минусы: "Room in economy"
Минусы: "Same comments as above."
Плюсы: "Friendly cabin crew"
Минусы: "Again, boarding was chaos. No special boarding for star alliance gold member."
Минусы: "My baggage never made it on my first flight due to a strike by Swiss airlines crew. The flight was delayed and we were told it was because there was less crew and it was taking some time to get our baggage on the plane. Due to the delay, I missed my connecting flight and was rescheduled for a flight the following day. When I went to get my checked bags, I was told they never made it on the plane and were indefinitely in the first city (Barcelona). I was told to file a complaint once I got home (US) and then they'd forward the bag to me. I did not receive my bags until 5 full days later, in which I had to call every single day and ask to place more request to move the bags from one city to the next. If I hadn't stayed on top of it, I surely would not have received my bags. Also, when I checked my bags in Barcelona, I had to pay an extra 75 Euros for having a second bag although the weight limit was not surpassed. The guy at the counter was really nice and didn't want to charge me but due to the strike, the policy was really strict on a one bag limit. That I understand, but I did file a complaint and request to be refunded that 75 Euros since the service that I paid for was not completed on their end until 5 days later. I'm really hoping they refund me but not gunna bet on it."
Минусы: "Flight delayed four and half hours. In this time not acceptable. I am not sure if I will fly Swiss again."
Плюсы: "Decent comfort in the plane. Friendly staff."
Минусы: "My flight was delayed. This was the third time in the last 4 times I traveled this route"
Плюсы: "the cabin crew were efficient and very pleasant."
Минусы: "Seats not particularly comfortable, video system glitchy, film selection ok, not great. Food was airline food, not much you can say there. The connection gate staff were rude and forced me to check my hand luggage (even though I am disabed and first to board), which had all my medicines in and my computer. The flight wast full and didnt see any other bags gate checked, and there was a bunch of room in the overheads, they werent full. Then to add salt to the wound when we arrived our luggage was dripping water (and it wasnt running at our destination it was at the connection) several clothes were ruined or needed cleaning. As I was on the way to my fathers funeral this was an added pressure that I didnt need."
Certains passagers ne portaient pas de masque et ont ignoré les rappels des membres de l'équipage. J'aurais aimé qu'il y ait plus de respect des règles. Grand souci des membres de l'équipage de satisfaire les passagers. Peu d'espace pour les jambes.
Long trip not enough snacks for the kids , crew are not very helpful
Плюсы: "Flight was on time and flying even with COVID-19 restrictions"
Минусы: "Food was cold and bland, sack meals both the same."
Минусы: "Please improve food. Same cold sandwich was given again and again. There was no tea, coffee, cold drink, fruit or chocolates. The menu was very bad. We are disappointed with food."
Минусы: "Food was very poor. They gave us same food every time in all flights. Sandwich was not good. There was no tea, coffee or cold drink. Not even fruit or any chocolates. Food made all of us very upset."
Плюсы: "Good cleaning impressions."
Минусы: "The food catering was mediocre, food was serve on prepackaged boxes instead of hot meals. No alcoholic drinks or other refreshments were offer due to Covid."
Плюсы: "Great food options, very tasty. Crew was attentive, polite and professional."
Минусы: "Too exhausted from the long flight. But really wanted to say - Never flying them again after my itinerary is completed. They have just lost any revenue they would ever have gained from me in the future."
Плюсы: "эта вам не бюджетные душегубки. И покормят, и места для ног побольше ..."
Минусы: "Побалтывало, но притензии к погоде :)"
Плюсы: "Еда, как всегда супер"
Минусы: "1. Было очень холодно 2. Платные места повышенной комфортности, оказались некомфортными, потому что всё время туда сюда ходил экипаж и невозможно было спать."
Минусы: "Excelu some hgtv program on screen no anything else"
Минусы: "My flight NEVER took place and you have no idea. Shameful! I was hospitalized and I couldn’t flu to Belgrade. I am deeply dissapointed you are not willing to give me my money back. I will NEVER use your service again!"
Минусы: "Питание - ешь чего дадут. И нне вкусно."
Минусы: "В связи с задержкой в аэропорту вылета мы не успели на пересадочный рейс. Авиакомпания предложила места в самом конце самолета на рейс через 9 часов. Ни upgrade, ни нормального размещения, только скудные ваучеры на питание. Замечу что задержка рейса целиком и полностью была на совести авиакомпании."
Плюсы: "The food was excellent"
Плюсы: "Always excellent"
Плюсы: "Очень комфортное размещение - расстояние между креслами на порядок лучше, чем у аэрофлота. Питание понравилось - вкусно и большой выбор напитков - даже домашний лимонад предлагали (!) Я сидел рядом с отсеком проводников - когда кофе заваривали - аромат потрясающий по салону поплыл. Для самолетной кухни очень достойно. Видеосистема отличная - экран крупный, изображение качественное, наушники удобные. Фильмы, правда, только на турецком и английском. Посадка в Тайване была очень мягкая."
Минусы: "Полет долгий и, видимо, проводники подустали. Напитками, не очень часто баловали. Придираюсь :)"
Плюсы: "рейс задержали на 20 мин, но в Стамбул прибыли по расписанию. Удобно сидеть, отличное питание, приветливые бортпроводницы."
Минусы: "все было хорошо"
Плюсы: "Кормят неплохо, как для самолета. Хороший выбор напитков. Чай заварен по-турецки, а не из пакетиков. И самолеты у них все достаточно новые. С развлекательным центром на каждом сиденье. Фильмы, музыка, игры. Но русский язык только в меню :) Фильмы все на турецком и английском."
Минусы: "Гейты 300-312, с которых идет посадка на Тбилиси – как колхозное поле. Просто все и всё на куче: очереди на посадку в перемешку с креслами для ожидания, магазинами. Внятных проходов просто нет. При этом 200-е и 700-е гейты у них очень удобно оборудованы. По расписанию посадка не началась. Вместо начала посадки один из сотрудников начал ходить среди толпы пассажиров и сверять паспорта с посадочными. Если все ок, то ставил штампик на посадочный. Приятно, конечно, что позаботились об экономии времени на проверку. Но организация процесса шокирует :) В самолете поддерживали температуру холодильника. Попросил стюардессу добавить тепла - покивала и поулыбалась, но теплее не стало. Реально пришлось в верхней одежде сидеть."
Минусы: "В салоне была жара, градусов 28. При этом рейс полностью загружен. Легко представить набор запахов через полчаса. На следующем рейсе это компенсировали - летели как в холодильнике :)"
Плюсы: "The ground and flight crews were outstanding. Boarding was easy in Houston. I got to see the flight crew handle a medical emergency and saw that they were well prepared, efficient, and concerned. The food and entertainment were fine. I felt like the seat space was better than on British which I often use. I had an empty seat next to me however. I was impressed that the flight crew moved a taller gentleman to a premium (exit) seat to accommodate his extra tall stature. He didn't ask, but they wanted him to be comfortable."
Минусы: "The airport in Istanbul is pretty manageable. They changed the gate on us twice for the connection, which meant a bit of walking. But the crowd was pretty manageable compared to LHR."
Плюсы: "Great flight"
Плюсы: "Все организованно на хорошем уровне, без задержек, хорошее питание, дружелюбный и отзывчивый персонал."
Плюсы: "Polite crew, comfortable enough"
Минусы: "Pack a meal and don’t rely on the airport at Istanbul for a grab and go meal beyond prepacked sandwiches. No options for lactose-free meals beyond the potato chips at the bar. In-flight food was awful- we had the no lactose meals."
Плюсы: "Рейс был без задержек, самолет не самый новый, но все понравилось. Питание отличное."
Минусы: "Бортпроводники были не оч. улыбчивыми, но хамства не было"
Минусы: "long boarding"
Плюсы: "Crew and efficiency"
Минусы: "Too hot in the plain"
Плюсы: "Food was much better Istanbul to Boston than Boston to Istanbul"
Минусы: "Weeks before the flight, Turkish Airways denied giving me a seat. In the day before the flight their on-line computer system did not recognize my ticket number all though it has for the previous three legs of the ticket. When I arrive at the airport I was told the flight was over booked and giving a stand by boarding card. There were about 15 of us with stand by. Only two were denied boarding. Although they did not say so it was clear it was because it was a Kayak reservation. It took 3 1/2 hours in Istanbul airport to get a boarding pass on the next flight. I spoke to eight Turkish Airway representatives. None of them were helpful. Each shifted me to another office elsewhere in the airport without giving me clear direction. Apparently the issue was that they did not want o pay compensation although I never asked for this. In the final office back outside passport control I said I was looking for a boarding pass not compensation.. They gave me on on the 6:10 pm flight and had me sign a statement that I had received 600 Euros in compensation. When I arrive at JFK, my bag was not on the flight. They say they will deliver it today."
Плюсы: "The crew was outstanding in serving us. The food was decent."
Минусы: "The boarding experience was not good. There was an hour delay in a poorly air conditioned gate area. Also, there was not good explanation given in English concerning the delay."
Плюсы: "Good food"
Минусы: "No movies"
Минусы: "1. Seat could have been more comfortable - didn't seem to maintain recline. NOT a problem on my outbound flight. 2. We departed 50 min late. 3. Length of flight 11 + 2 hours to make many connections to Europe."
Минусы: "Flight attendants are not very nice. Food got much worse compare to previous years Boarding was very long because of the crazy check"
Плюсы: "My above score should be 5 stars in all categories. They were running a special price on business class upgrades. It was fabulous: food great, service attentive, and seat that totally reclined to bed. I slept over 8 hours."
Минусы: "I could not change the stars above."
Плюсы: "Pretty much everything except for the fact that they have no entertainment in Russian"
Минусы: "Flight was canceled and I missed all subsequent connections"
Плюсы: "best in all regards"
Плюсы: "Good entertainment options, and they keep you well fed with their snacks."
Минусы: "The plane departed 2+ hours late, and offered no free internet so we could tell our families that we would be late. They also didn't apologize or offered vouchers for the delay."
Плюсы: "Crew are always available and helpful"
Минусы: "Food was dreadful. I thought I had chosen a seat online, but discovered I was in a middle seat. Having 3 seats on the sides makes it very difficult for the window seat occupant to maneuver."
Плюсы: "Airplane and entertainment were nice."
Минусы: "Flight left an hour late so we missed our connection."
in plane service was very poor, never got asked if I needed anything else. Also, I miss the days when during the boarding the gate agents would actually acknowledge your presence not only stand next to the machine.
Flight was on time and it was a smooth ride. They can definitely improve the food, but overall it was a comfortable flight experience.
Плюсы: "Snacks and entertainment were great and the flight was timely"
Минусы: "Everything was great"
Минусы: "Delayed for hours on runway"
Плюсы: "The crew went the extra mile to accomodate my bag due to not having a seat in front of me to stow it. Also, Delta Comfort was exceptional!"
Минусы: "Old plane with no video screens or room. Boo!"
Минусы: "Smelled like poop the entire flight. Actual poop in the lavatory."
Плюсы: "Easy, fast, simple. Not crowded."
Плюсы: "Everything. Always an excellent and professional experience."
Минусы: "I had no idea there was a gate change in Atlanta but I’m sure that’s out of your control."
Минусы: "Connecting flight to as delayed. And my dad was not able to get on the plane."
Плюсы: "Everything but the plane The crew and gate staff were well trained and professional. Very impressive the way they smoothly guided us into and out of the plane. Especially their handling of a few snafus. Well done!"
Минусы: "The plane was older and not as nice as the one from ROA to ATL. That said it was still better than the puddle jumper jets used by United and US Air."
Плюсы: "Very bad crew. Seats very uncomfortable"
Минусы: "Crew could have been better"
Плюсы: "Crew was great, flight was smooth considering the weather"
Минусы: "1/2 hour delay"
Плюсы: "I’m always pleased with our delta flights to and from Atlanta. Our flight was on time, the comfort plus seats are comfy enough, and the flights are quick and easy."
Минусы: "Everything was great on our flight."
Плюсы: "On time"
Минусы: "Cramped not much leg room"
Плюсы: "Everything went smoothly"
Плюсы: "Great entertainment, nice leg room!"
Минусы: "Food was a disgrace - very low standards. Ate only snacks through the entire flight"
Плюсы: "All was good."
Минусы: "Screen went out after an announcement. I told the attendant but lost the screen for the rest of the flight. Slow to load and unload."
Плюсы: "Clean plane, the seat felt roomy. Smooth ride and the captain communicated clearly."
Минусы: "It felt super hot and I wish there was food included in such a long flight."
Плюсы: "I’ve been very pleased with our travel via Delta. The comfort + option is just perfect for my husband and I. Seats are comfy, plenty of leg room, dedicated overhead bins, and wonderful employees."
Минусы: "It’s very hard to hear the flight attendants and pilots announcements. There was a loud buzzing that overwhelmed the voices."
Минусы: "Took 20 min on the run way before deplaning at the gate. Luggage took 15 minutes to come. No entertainment."
Минусы: "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"
Плюсы: "Boarding was quick and professional. The crew were professional and friendly."
Минусы: "No entertainment system. The cabin was cramped and the food/snake was forgettable."
Плюсы: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Минусы: "No issues."
Минусы: "The child behind me kicking my seat"
Плюсы: "Crew was fantastic and very helpful."
Минусы: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Плюсы: "that we got to our destination"
Минусы: "the bathrooms were gross"
Плюсы: "Nothing in particular stands out."
Минусы: "The boarding process seemed backward, took longer than usual to board the plane."
Плюсы: "Got to destination safely and on time"
Минусы: "Rude flight attendant, tight seats"
Плюсы: "The flight was barely half full so we were able to spread out and I was able to enjoy an exit row seat with no neighbors."
Минусы: "The seats are still narrow even in comfort class and I’m 5’11” 175lbs so by no means overweight."
Плюсы: "The crew and pilot were absolutely amazing."
Минусы: "This is my 3rd delta flight in a row that has been delayed. I understand these things happen, just extremely frustrating."
Минусы: "Partner site said it was Aeromexico. First flight was delta so different check bag policy for internal flight that cost me $80. Screw you all"
Минусы: "Again, not enough leg room. Also, our luggage did not make the connecting flight and we didn't get our bags unit the next morniing - late."
Плюсы: "The departure was slightly delayed (as always lately with Delta). For the rest it was fine."
Плюсы: "The departure was slightly delayed (as always lately with Delta). For the rest it was fine."
Минусы: "The plane was supposed to leave at 7pm. Instead we left at 2 am. In the meanwhile Delta has never offered us any food or beverages. Just some bottles of water. I had to stay a night in Orlando on my own, because they didn't give us a hotel. Just a total shame!"
Плюсы: "It's a nice, comfortable flight with plenty of entertainment options."
Минусы: "The coffee on board is lousy, but I'm not sure that is much of a surprise."
Плюсы: "Crew was very professional and friendly."
Минусы: "Seats are too close together."
Плюсы: "Быстрая посадка Неформальность общения капитана с пассажирами Внимание персонала"
Минусы: "Еда была холодная как из холодильника Маловат салон"
Плюсы: "Вкусная и горячая еда Очень приветливы персонал Удобный салон"
Минусы: "Набор фильмов на русском скудный Горячим кормят 1.5 раза (обед и сэндвич перед прилетом)"
Минусы: "While there was plenty of space on the aircraft, I was forced to gate check my carry on."
Плюсы: "Free meals! Free snacks! Free movies! Comfortable seats and friendly flight attendants!"
Минусы: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."
Плюсы: "Gate agents kept us very informed and provided snacks."
Минусы: "2-hour long delay"
Минусы: "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."
Will never use Chicago as a connector again
It was connect flight in Frankfurt and we check the passports and COVID tests 3 times during the transfer! And the last station at the gate stop my husband and double check his documents
The flight yesterday on 7/14/2011 was canceled. We haven’t received any notifications of the cancellation. My elderly mom had to sit in the excruciatingly hot Domodedovo airport, without any working conditioners with the temperature inside of the airport nearing 30 C, for more than 24 hours. She was afraid to get up to go to the bathroom, because she was afraid she will loose her sit at the airport. After my mom was informed that her flight was canceled, she asked, what she supposed to do now and where she should go, where would she sleep. She was told by Lufthansa representatives that it is non of their business and she can do whatever she wants. No food vouchers, nor hotel accommodations were offered to my elderly mom. My mom had to pay extra money and get another COVID test because the one she had was expiring on 7/14/2021. Nobody even cares that she has been vaccinated here in USA and has her vaccinations voutcher with her. It is horrendous, what is happening right now!!!!!! Not only my mom became a victim of shooting at her Kingsooper’s store in USA, she couldn’t even return back home to USA in a comfortable, human way after the trip that where supposed to take my mom’s mind off of the shooting at her store. Instead it is causing now enormous anxiety and fear. I am praying that tomorrow she will return back home to USA and non of her flights will be canceled again!
Плюсы: "Отличный экипаж!)"
Плюсы: "Everything is well organized, crew members were great."
Минусы: "Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time. Shelves for baggage are small - it is not enough room for all passenger bags. Entertainment can be better. Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it."
Плюсы: "Everything was really good. Crew was helpful and provided excellent customer service. Food provided was good."
Минусы: "The only thing that would have been better was cooler air in the cabin. I got very hot on both my flights to and from Frankfurt."
Плюсы: "Flight was delayed, but the crew did all they can to make passengers feel comfortable."
Минусы: "No food for vegetarians."
Минусы: "Space is too limited even for the a small built body."
Минусы: "Delay was 4 hours. All time we spent in aircraft"
Плюсы: "I just loved the friendliness of the crew. Way to go Lufthansa"
Минусы: "Not sure about the seats but they could use some cushion."
Плюсы: "Lufthansa как всегда на высоте, вежливый персонал как при регистрации и посадке, так и в самом самолете. Прекрасное питание, подарки детям при посадке в самолет."
Плюсы: "Nice entertainment selection"
Минусы: "Too many snacks, food was low quality, flight was delayed with no reason given,"
Плюсы: "seats were decent size, smooth landing"
Плюсы: "Smooth flight except for tasteless special meal"
Плюсы: "The service and the entertainment system"
Минусы: "Food was not up to the mark, which it almost always is. The crew were a little rude at times, which is also not very common with this airlines."
Плюсы: "Staff was really good"
Плюсы: "Air Canada is a great airline too"
Плюсы: "Friendly crew. Sufficient beverage and food service."
Минусы: "For an international flight on Lufthansa, the 747-8 seats pale in comparison to the A380 seats. Thinner and less comfortable. Seats and armrests were dirty, did not look like they had been cleaned in a very long time."
Плюсы: "Nicest guy at the check- in in Moscow OK boarding"
Минусы: "Apart from the fact that this flight never goes to the gate and its always a bus that gets you there? This time they decided to check our passports and since we are not at the gate like normal people it has to be on the plane So you can imagine how slow it went I had a connecting flight... Luckily this time customs check up was very quiet"
Минусы: "Crew doesn't care, do absolute minimum Not helping with luggage, smiling and ignoring Not enough to drinks When the drink cart passed our row I pushed Call crew button No one even came!! When I asked for a diet coke stewardess showed me leftovers of sprite probably fished out of the garbage and said that's all they have left Really?! Not to mention that I have paid extra for choosing my sit and ended up sitting in the back in the worst sit with least possible legroom Thank you Lufthansa"
Минусы: "всегда раздражает процедура посадки, потому что невоспитанные люди лезут вперед В этот раз сотрудники попытались немного распределить пассажиров перед посадкой, чтобы был порядок За что им огромная благодарность. Наверно же есть какая то система типа раздельных очередей под плакатами с названиями рядов или еще что то.. ну иначе прям очень неприятная процедура посадки. Или посадка по очереди с кона самолета. Сами представляете, что это - зависнуть в проходе в ожидании нерасторопного пассажира, который не спеша запихивает багаж и достает свои вещи - все стоят, ждут пока он усядется... А вообще спасибо: летать, как правило приятно А! Франкфурт- Москва не очень приятно стюардессы , в отличие от Орландо-Франкфурт , прям не очень."
Минусы: "Business class - not enough Space for legs. Took hand lagage during boarding for check in , because of the weight. Rules are Rules, but for business class can give some tolerance. Near to my seat two suitcases were put on the floor..."
Плюсы: "Best short/medium-haul economy breakfast I've had in a while. Flight was empty, so there was space to stretch out. Watch out for the seat maps – they seem to reconfigure the J/Y balance on this flight frequently, so your seat assignment may change. Such a lovely crew"
Минусы: "Moscow passengers were awful as always. Arrival/transit at Frankfurt is a nightmare if you need to be somewhere quick – just walking and riding transit took 30 min. of my two hours."
Минусы: "К сожалению, оба раза, когда самолет вылетал из Франкфурта. вылет задерживался на значительное время: на 2 часа вылет Франкфурт-Лос-Анджелес 22.12.2017 и на 40 минут задержался вылет рейса Франкурт-СПб 13.01.2018"
Минусы: "No problems average flight slight delays."
Плюсы: "Liked how many bathrooms were on board and amount of water served. Lots of entertainment selections!"
Минусы: "I wish there would have been additional snacks or candy available for purchase. That being said, I was delighted with the drink service-I always had water available which was much appreciated!"
Плюсы: "Хороший сервис во время полета"
Минусы: "Плохая организация регистрации на рейс ( и это при электронной регистрации). Хамство сотрудников в аэропорту Денвера. Потеря багажа. Задержка вылета на 3 часа"
Плюсы: "Обслуживание в самолете - хорошее. Профессиональные стюарды. Все время улыбаются, доброжелательно отвечают на все вопросы. Питание в 10 часовом рейсе было замечательным. все быстро раздавали и убирали. Еда была вкусной. Пилоты тоже очень профессиональные рейс прошел без толчков. спокойно . Спать было комфортно. Никаких очередей в туалет не было. В самолете все было замечательно."
Минусы: "Сотрудники в аэропортах. На регистрацию в аэропорт Денвера мы приехали за три часа. На паспортный контроль попали за 30 минут!!!! Очередь огромная, сотрудники бегают от стойки к стойке. Разговаривают очень грубо, что само по себе для Америки непривычно. Одного пассажира обслуживают в среднем 20 минут(!!!) То забирают багаж, то возвращают багаж - отвлекаются на возврат сразу все. Рейс задержали на полтора часа. Об этом мы узнали на стойке регистрации. На стыковочный рейс мы опоздали, поэтому попросили сотрудников сразу определить наши дальнейшие действия. Парень на стойке очень в грубой форме сказал - прилетите в Мюнхен, там подойдете в сервис. Когда прилетели в Мюнхен оказалось, что сервис не работает. Бегали по всему аэропорту. Потом подождали на одном из рейсов Люфтганзы не закончилась регистрация. Попросили сотрудника ( по английски не говорит, только по немецки!!!!) решить наш вопрос. Она с кем-то созвонилась нас отправили на другой рейс в другой терминал на поезде и автобусе (Просили ведь сопровождение в Денвере- нам грубо отказали). В итоге багаж - потеряли. Отправили во Франкфурт вместо Москвы!!! Багаж ждали три дня."
Плюсы: "Good flight crew, professional, glad I arrived on time"
Плюсы: "Every thing except food. Could be better"
Минусы: "Less space in the seats than there used to be."
Плюсы: "Round trips from FRA to DME were great. Round trip from SFO to FRA was okay. It's time for United Airlines upgrade planes."
Минусы: "United Airlines needs to upgrade its planes."
Плюсы: "Вкусно кормили."
Минусы: "Рейс задержали почти на час. Медленное обслуживание, трудно попасть в единственный туалет в конце самолёта."
Плюсы: "В целом все очень понравилось."
Минусы: "Не очень удобные кресла в эконом классе, слишком близко друг к другу, глаза близко к экрану и голова почему-то неестественно наклоняется вперёд."
Плюсы: "It's terrible more than 3 hrs delay!!! They should. Ompensate for my parking and extra food for the person picking us up they had to wait met than 3 hrs!!!"
Минусы: "It's terrible more than 3 hrs delay!!! They should. Ompensate for my parking and extra food for the person picking us up they had to wait met than 3 hrs!!!"
Минусы: "The head flight attendant was very brusque with clients/passengers - demanding we hand back trays in a certain way, demanding people do not get up and stand during a 3 hour flight. At one point she rushed along the aisle to the front of the plain, bumping and hurting my shoulder, but did not bother to apologize. In front of me, was a mother with a child with special needs. The mother had to stand up for some time to have the child curl up and lie in a comfortable position - the attendant rudely commanded her to sit down and strap the child to the seat, instead of finding out how they could help. She could have achieved it with a better attitude and choice of words. The crew did not bother beyond the bare minimum - it was painful to observe."
Плюсы: "The flight crew was exceptional in handling a medical emergency on the flight."
Минусы: "Lufthansa bumped us from our preassigned seats. We purchased our tickets five months in advance to ensure our family would sit together. When we arrived, they had our family of five sitting in three different rows. Two of our young children had to sit alone, eight rows away from the nearest parent. After telling them we would not board sitting apart like that, they moved us closer together but still separate from two of our children. Highly disappointed."
Плюсы: "Good plane"
Минусы: "No entertainment on board of the aircraft"
Плюсы: "Clean plane, decent entertainment options"
Минусы: "food was way below the usual Lufthansa standard had a 1.5 hour delay although it wasn't the Lufthansa fault"
Минусы: "I was denied boarding on the Dublin to Munich leg of my connecting flight from Newark to Munich. My ticket was booked through Lufthansa, but the transatlantic leg of my trip was operated by United. When checking in with United in Newark, I received two boarding passes, one for each leg of the trip. I arrived on time in Dublin for my flight to Munich and tried to board the plane for Munich with the boarding pass I had printed in Newark. After scanning my ticket, the Lufthansa employees at the gate informed me that they had no record of me or my plane ticket in their system. I showed them the email confirmation for my ticket, but they still could not find any record of my ticket in their online system. The employees seemed more concerned with boarding all passengers as quickly as possible than assisting me. After being denied boarding, I had to go back through passport control to change my flight, and ended up getting to Munich nearly 6 hours behind schedule and missed an entire day of vacation. A Lufthansa employee told me that out of every partner in the STAR alliance, United is the ONLY airline they have had this problem with. I find this inexcusable, I will be AVOIDING ANY United/Lufthansa connecting flight from now on."
Плюсы: "The crew was friendly. I did not need to wait in line too much for use of restroom. The flight was on time."
Плюсы: "Extremely polite and courteous."
Плюсы: "Moscow to Munich then Paris were good flights. When weather in Munich delayed our return take-off from Paris, the crew did their best to communicate. Upon arrival a Luft employee was at the gate to escort 11 of us to our connecting flight to Moscow. She took us to a special window for passport check, then our own train car to the other terminal. Bravo! Other airlines leave one to navigate alone. Thankyou Lufthansa. Food was decent on both flights in this day of many 'No food' local flights."
Минусы: "Zip. All was good for these well seasoned travelers. We appreciate the extra attention."
Плюсы: "Boarding was okay, we still had the rush towards the beginning and the concern is always finding overhead space"
Минусы: "Apparently if you're not awake when they ask you your choice, and it comes time to pass out food and you're awake... You don't get any. Really horrible. Food being handed out, you're hungry and not even an offer. They simply skip you."
Плюсы: "Very friendly personal, good food and drinks."
Плюсы: "Crew was very good. Pilots, definitely, were high level professionals."
Минусы: "My reservation was cancelled - I found it at DME.. An email, which Lufthansa Moscow promised to send me, had never come. My carry on, while weighted 7 kg, and was, I believe of standard size was not approved. Again, there was an unnecessary on my mind, second TSA-like check at FRA. Lufthansa could just bring me by bus to the departure gates. I believe that police officers with openly carried machine guns INSIDE of TSA secured zone at FRA is too much (though I am not a law enforcement person)."
Плюсы: "Flight was short. Only 3.x hours."
Минусы: "Seats were very uncomfortable and seems to be made from paper. Very little leg room. My pregnant wife experienced very unpleasant feelings all flight long."
Минусы: "The airline went on strike the day I was supposed to fly, so at 4:30 in the morning I arrived to the airport and learned that my flight got cancelled. The evening before there were no info about cancellation on internet. But a representative re-booked my trip on the same day with 2 different companies from the other airport and provided a free taxi. So I arrived to my final destination only 3h late. So my ratings will go only to "overall" as OK. On the other flights with Lufthansa the "Entertainment" and "Food" are usually Excellent"