Строгий санитарно-гигиенический контроль
Ежедневная чистка салона, HEPA-фильтры на всех рейсах Москва Шереметьево – Европа
Ср. цена – туда и обратно
|20 687 ₽|
Недорого – туда и обратно
|14 323 ₽|
Недорого – туда
|8 392 ₽|
Авиакомпании Аэрофлот, Air Serbia и KLM сейчас не взимают неустойку за изменение и отмену бронирования авиабилетов по маршруту Москва Шереметьево — Европа. Обязательно проверьте точные условия оказания услуг на сайте агентства.
На KAYAK нет прямых рейсов по этому маршруту. Длительность самого быстрого рейса с пересадками — 2ч. 15м..
KAYAK — это поисковик для путешественников. Мы собираем данные по всему Интернету, чтобы показывать пользователям лучшие цены. Каждый год KAYAK обрабатывает больше 2 миллиардов поисковых запросов. Если вас интересуют авиабилеты в Европу, мы найдем множество выгодных предложений и вариантов перелета в считанные секунды.
«Прогноз цен» — это инструмент поиска KAYAK, который анализирует данные за прошлые месяцы и рассчитывает вероятность роста или снижения цен на авиабилеты в Европу в течение ближайших 7 дней. Он подскажет, стоит ли покупать билет прямо сейчас, или имеет смысл подождать, пока цена снизится.
KAYAK Mix — это когда отдельные билеты на каждый сегмент перелета по вашему маршруту в сумме стоят дешевле, чем один билет туда-обратно. То есть в Европу вы полетите одной авиакомпанией, а обратно — скорее всего другой.
Если вы не привязаны к конкретным числам, опция «Гибкие даты» поможет выбрать дни, когда можно максимально сэкономить на перелете. Она сравнит цены на авиабилеты в Европу за период плюс-минус три дня от указанных вами дат. Вам останется только выбрать самое выгодное предложение.
Оценки на основе отзывов пользователей KAYAK:
Плюсы: "The seats were so comfortable"
Плюсы: "Services is good ."
Минусы: "Food can be better"
Минусы: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Плюсы: "Great atmosphere, crew was excellent!"
Минусы: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Минусы: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Плюсы: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Минусы: "Move the drapes a few more inches back."
Плюсы: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Минусы: "Flight was delayed, had to run to my next connection flight."
Плюсы: "Crew was great, very responsive and hospitable!"
Минусы: "more lunch choices, especially choices without dairy products."
Плюсы: "Crew helpful. Food good."
Минусы: "Better range of movies please"
Минусы: "Too hot inside the aircraft"
Плюсы: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Плюсы: "The flight crew was so friendly and the food was really good."
Минусы: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Минусы: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Плюсы: "Nice aircraft"
Минусы: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Плюсы: "Crew was nice and friendly"
Минусы: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Плюсы: "Crew were great, food, entertainment, seat and everything else was great as well."
Плюсы: "On time and friendly crew"
Минусы: "Boarding needs improvement"
Минусы: "The flight was cancelled and had to be rerouted on United Airlines."
Плюсы: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Минусы: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Плюсы: "Entertainment options."
Минусы: "Service was poor, seat did not recline, and the food was terrible."
Плюсы: "Everything is alright"
Плюсы: "Smooth flight."
Минусы: "Seat a little cramped."
Плюсы: "Light snack and complementary wine"
Минусы: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Плюсы: "Flight crew very nice"
Минусы: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Минусы: "Nothing special"
Плюсы: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Плюсы: "Great on board service from a very professional crew."
Минусы: "Can't think of a thing."
Плюсы: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Плюсы: "Friendly attendants. Decent food, and frequent snacks and beverages."
Минусы: "No charging ports for electronic devices."
Плюсы: "Overall everything was ok."
Минусы: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Плюсы: "Service, technology"
Минусы: "Could not print by boarding card and was not allowed to board in Amsterdam"
Плюсы: "Good Experience"
Минусы: "Nothing much"
Плюсы: "Absolutely nothing!"
Минусы: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Плюсы: "The aircraft was clean"
Минусы: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Плюсы: "Good flights. Good prices."
Плюсы: "Very friendly service!"
Минусы: "Задержали вылет почти на час."
Плюсы: "Service impeccable!"
Минусы: "They have one line of executive class after the kitchen and toilet, is very noisy."
Плюсы: "Улыбчивый персонал, средне-хороший самолет. Пилоты, адекватные."
Минусы: "Кресла, не очень удобные. Питание, не соответствует статусу авиакомпании. Нет никаких разъемов или развлечений на самолете."
Минусы: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Минусы: "OLD OLD plane with hard seats and tiny screens"
Плюсы: "Вежливый экипаж Достаточно места между рядами Наличие в фильмотеке фильмов на русском языке"
Минусы: "Отсутствовал USB для подзарядки"
Плюсы: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Минусы: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Плюсы: "Удобные кресла, достаточно места для ног В наличии розетка и USB"
Минусы: "Экипаж посчитал, что будить меня для приема пищи не следует Проснулся когда все уже доедали и свою порцию получить так и не удалось. Был максимально голоден"
Плюсы: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Минусы: "lack of meal options"
Плюсы: "The cabin crew were fantastic and funny"
Минусы: "Tiny seats"
Плюсы: "Food and staff were great"
Минусы: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
"Our flight got delayed for 12hrs, we were not told when will we resume the flight and we were not provided hotels. We had to wait every hour by the boarding gate because the airline kept calling us for boarding and then delaying it for another hour."
Плюсы: "The crew were really nice. The food was good too."
Плюсы: "Timely, clean, friendly crew. Love this airline."
Плюсы: "I requested a refund and haven't received it yet."
Минусы: "A refund"
Плюсы: "It was good"
Плюсы: "Хороший экипаж: слаженная работа и предупредительная забота. Мягкая незаметная посадка."
Минусы: "Не менее 1 часа просидели в самолёте из-за очереди на ВПП (проблема аэропорта), но экипаж предупредил сразу + работал кондиционер, так что было не критично + в полёте частично наверстали время задержки. Спасибо экипажу!"
Плюсы: "Movie selection is great."
Минусы: "- Food is mediocre at best. - Slow boarding at Moscow, due to tiny waiting area. People had to queue long through small corridor and stairs, and then stand some more in the bus to the airplane."
Плюсы: "best good food"
Минусы: "good breakfast"
Плюсы: "Comfortable flight and good timing."
Минусы: "Vegetarian food is very poor quality."
Плюсы: "Вкусный сандвич из круассана"
Минусы: "Не работала розетка USB весь полет, не смог зарядить телефон"
Плюсы: "Отличный пилот и хорошие бортпроводники."
Минусы: "Отсутствие возможности пользованием приложения Аэрофлот, не очень приятная история. Питание к сожаление ниже среднего."
Плюсы: "Smooth boarding, excellent crew."
Минусы: "Quality of the food could be better for a business ticket. Bread like a stone and not warmed."
Плюсы: "Вежливые проводники и умелые пилоты"
Минусы: "К самоллету везут так долго что начинаешь забывать о том что ты летишь))))"
Минусы: "Соседи сзади"
Плюсы: "Классный экипаж, профессионалы. Неплохое питание. Стюардессы умницы! Отличное владение языками."
Минусы: "Тесное размещение, нет развлечений и дисплеев на борту. Произошла задержка рейса, а по прилёту обьявили о прибытии совершенно в другой терминал (1 вместо 2), из-за чего лично у меня возникли некоторые проблемы!"
Минусы: "Через час после взлёта перестал работать экран. И почти до конца полёта не работал.жто конечно очень , очень плохо. Ни кино ни посмотреть, ни навигацию не узнать."
Плюсы: "К экипажу претензий нет - делали все что смогли. Пытались нагнать отставание, обслуживание было на обычном для компании уровне, без сбоев."
Минусы: "Самолет опоздал на 40 минут, при этом его поставили на стоянку так далеко, что в итоге в аэропорту мы оказались на 2 часа позже чем должны были. Соответственно и багажа ждать пришлось дольше обычного. Конечно - форс-мажор с поздним прилетом самолета в Мюнхен, но зачем было его еще и усугублять ?"
Плюсы: "Хороший перелёт. Стюардессы предупредительные и внимательные."
Минусы: "багаж получил на следующий день"
Плюсы: "Комфортные сидения"
Минусы: "Очень долго ехали на автобусе от гейта до самолета - около 25 минут. Притом было ощущение, что сначала ездили кругами. Проверка посадочных талонов при входе в самолет. Все остальные авиакомпании последний раз проверяют билет при входе в гейт, поэтому после прохода уже прячешь билет подальше. А тут потребовали предъявить. Пришлось долго искать в сумке, пока все остальные пассажиры ждали своей очереди на улице."
Минусы: "При посадке на борт ранее выбранный 7-й ряд был заменен на 14-й без пояснений и извинений. Рейс задерживался на 2 часа, Kayak показывал, что рейс по расписанию и время приземления, хотя даже посадку еще на борт еще не открыли."
Плюсы: "Понравился вежливый персонал при посадке на рейс"
Минусы: "За 9 с половиной часов мало давали воды. Первый раз предложили напитки и воду через 2 часа после вылета, и сразу же горячий обед, где тоже были чай/кофе. После этого около 5-6 часов ничего не предлагали, и почти за полтора часа до приземления в спешке предложили воду, напитки и второй горячий обед, в котором предлагалась паста с курицей или паста с сырным соусом и грибами. Я выбрала второе, на деле никакого сыра там не было, соус был как чистый майонез, только горячий, и грибов было два маленьких кусочка по сантиметру каждый. На вкус это были просто горячие макароны с майонезом. Да и зелень в салате уже была темная. Полтора месяца назад на рейсе Нью-Йорк - Москва еда была вкусная, да и до этого никогда претензий не было, в этот раз одни неприятные впечатления"
Минусы: "Огромная очередь на сдачу багажа, несмотря на предварительную регистрацию. Работали только по 2 стойки из 40 на каждую очередь . Очередь выстроилась в три изгиба. Заняло минут на 40. Приезжайте заранее с этим аэрофлотом! Ну про мерзкий холодный сандвич молчу."
Плюсы: "Стюардессы отличные"
Минусы: "Неудобные кресла"
Плюсы: "Excellent crew. Good plane, but seats aren’t very comfortable for night flight (in Boeing 777 more comfortable). Perfect meal!"
Минусы: "No personal bus for business class. Not very comfortable seats for night flight (Aerobus 330)."
Плюсы: "Some cabin crew tried to do good job Flights were on time"
Минусы: "Checkin at SVO terminal D is total disaster. Understaffed counters, hours long lines, lack of instructions and assistance. On oversees flight 4 out of 6 lavatories were out of service. Cabin crew were in such hurry that they missed our row couple times. They served water only 4 times for 10 hours flight and refused to give a whole bottle for some bogus security concern."
Минусы: "При прилету в Новосибирск выяснилось, что багаж из Москвы не прилетел. Ждём"
Минусы: "Food was horrible, boarding was in between 2 gates, easy to be missed"
Плюсы: "Nada, esta ha sido mi peor experiencia con una aerolinea."
Минусы: "Yo venía con ellos de Nizhny a Moscú para luego agarrar el avión hacia Vienna. Llegamos con 2 horas y 45 minutos de tiempo antes de que saliera el siguiente vuelo. Bajando del avión nos atrasaron 40 minutos. En el counter mas de una hora y en migración otro poco de tiempo. Nos saltamos la línea al ver que no nos iba a dar tiempo y así fue. Llegamos 18 minutos antes y no nos dejaron entrar. Lo peor es que Aeroflot no nos ayudó y nos dijo que nosotros fuimos los que llegamos tarde. Lo mismo le sucedió como a 10 personas del mismo vuelo y cuando estabamos poniendo las quejas vimos por lo menos otros 10 de otros vuelos con la misma situación."
Плюсы: "The most important part of a flight is arriving and returning safely, so in this regard, Aeroflot made the grade. The airplanes appeared new and on one of four flights, there seemed to be a decent amount of legroom in coach."
Минусы: "The crew...upon boarding, they literally say things like "come on, come on, hurry up" when you are moving as fast they allow you to move. It was just rude. In Moscow, the boarding staff were even more pushy and rude. The flight attendants are relatively polite, but definitely not friendly. The bathrooms smelled of urine upon boarding the flight. The movie system (while it was better than nothing) worked very poorly, froze up, would not take the button presses and aside from a couple of the movies, the majority were from the 1980's, 90's and early 2000's. Lastly, and the worst, the food was over cooked and tasteless. We were served a total of 6 meals on all of our flights. I had requested gluten free meals. I was served the EXACT SAME FOOD at every single meal! Worse yet, that meal consisted a 2"x 2" piece of chicken (which was palatable), tasteless yellow rice and a teaspoon glob of deathly overcooked spinach. A salad with just olive oil for the dressing. No vinegar, nothing. And a dry rice cake. Seriously, it was the worst airplane food I have ever endured. I would avoid Aeroflot if at all possible."
Минусы: "No tv screen from cai to moaco9"
Минусы: "Good service"
Плюсы: "on time efficient boarding - comfortable seating"
Минусы: "no entertainment but who cares on short flight"
Минусы: "I was in the cue to board the plane and the Aeroflot employee just told me that bording is closed, then 7 other passengers came after me and no one was allowed to bored. They literally just didnt let us enter the plane saying that boarding is complete and they don’t care."
Плюсы: "Экипаж отличный."
Минусы: "Что я давно отменила рейс, а вы мне шлете напоминания о нем и анкету, чтобы я оценила то, что я не совершала!!!"
Плюсы: "Вылет вовремя, прилёт раньше на 30 минут."
Минусы: "Очень узкие ряды, ноги некуда девать! К завтраку не было хлеба Не распространяли миграционные карты"
Плюсы: "Вежливость, улыбчивость экипажа."
Минусы: "Очень маленькое расстояние между креслами, в то время как в рейсах в Европу расстояние нормальное."
Минусы: "Багаж не прилетел..........!...................."
Плюсы: "Good crew, good food."
Минусы: "Bad airplane SSJ-100 (new, but noisy). Boarding was terrible!!! They started boarding 15 minutes early and we were waiting in bus 20 minutes to go to airplane and were going to airplane 15 minutes yet!"
Плюсы: "Generous meals with great food choice. Professional crew. Excellent choice of entertainment to fill the sleepless night."
Минусы: "Unless I was doing something wrong, long-haul economy seats barely recline. Combine that with quite limited legroom, and an overnight flight can turn into a questionable experience."
Минусы: "Не было ничего, что не понравилось"
Плюсы: "Без эксцессов: - с размерами ручной клади - никто не лютовал - на посадке задержек не было"
Плюсы: "Новый самолет, багаж включен"
Минусы: "Долгое ожидание багажа."
Плюсы: "Fast boarding at Sheremetyvo Airport."
Минусы: "Food was awful. No tea or coffee after the meal. Long delay at Sheremetyvo on taxeyway for de-icer. Audio system on in flight entertainment was high pitched. Screen was dark even with added contrast. Seats rather cramped."
Минусы: "Забрали ручную кладь в багаж. Подход к ужесточению контроля за ручной кладью формально правильный, но Аэрофлот потеряет своих лояльных клиентов. Размер рамки не совпадает с размерами, утверждёнными мировыми практикам и соответственно выпускаемых мировыми брендами Samsonite, Tummi ручной клади. Подход "коверный" , в том числе и для бизнес класса, для Skype priority!!"
Минусы: "В Москве в Шереметьево работник Аэрофлота или аэропорта объявила, что в феврале изменились параметры провоза багажа в компании Аэрофлот и не пропускала пассажиров на рейсы Аэрофлота со словами, что вас не пропустят в самолёт. На сайте Аэрофлота никаких изменений нет, люди оставляли свои чемоданы, в том числе и я, хотя с габаритами все по стандарту -50-35-20"
Плюсы: "Отличный сервис, приятный экипаж, все понравилось."
Плюсы: "Приветливый экипаж, мягкий взлет и посадка. Сидел в самом конце самолета, где по два ряда кресел. Показалось очень удобно - было куда вытянуть ноги, выспался нормально."
Минусы: "Посадка в Шереметьево проходила отвратительно - зал тесный, низкий потолок. Очередь пассажиров блокировала вход в туалет. Все очень неорганизованно - для большого количества людей необходимо выстраивать коридор из лент. Потом долго ехали на автобусе до самолета - на большие самолеты уж можно было через трубу посадку организовывать"
"Very nice experience with Finnair, especially transatlantic flights. Professional crew, excellent service, scheduled on time, headache free environment, very clean and looks like new airplane. Only positive emotions. However, the aircrafts on domestic or short range flights look outdated, and definitely there is room for service improvement."
"I was impressed with Iberia! Would definitely fly again!"
"It was a small Regional plane. Not much to expect"
Плюсы: "Free movies"
Минусы: "Free wifi. Better movie selection"
Минусы: "Snack and some complimentary wifi or entertainment"
Плюсы: "Seat was comfortable, food was surprisingly good."
Плюсы: "It was the best flight I’ve ever had. Friendly, polite and very careful crew. It was very pleasant to be on board. Clean, nice climate control, no any smell. The food was tasty and on time, the beverages were widely presented from juices to red and white wine or beer...so The time passed quickly"
Минусы: "Only the other trip by air with Finair"
Плюсы: "Crew was amazing, service was super attentive. Plane was new with plenty of space. P"
Минусы: "Really exceeded my expectations for a short haul flight. Kudos to Aeroflot!"
Плюсы: "Great crew"
Минусы: "Clean up the planes better"
Плюсы: "Комфортный самолет, приветливый персонал."
Минусы: "Потерян чемодан. Отсутствие питания. Даже в Аэрофлоте что-то дают пожевать."
Плюсы: "Аналогично предыдущему рейсу - персонал рисам самолет."
Минусы: "Потерян чемодан. Отсутствие питания. Даже в Аэрофлоте что-то дают пожевать."
Плюсы: "Everything! I never knew Finnair was such a great airline."
Минусы: "Other than maybe the lengthy layover time, which probably can't be helped, nothing could have been better."
Плюсы: "Очень приятный экипаж, проявляли понимание и старались помогать во всем!"
Минусы: "Задержка рейса на 3 часа и 10 минут."
Плюсы: "I got an extra blanket."
Минусы: "We waited on the runaway for 3 hours without any service, not a sip of water. When I finally arrived in Helsinki, I missed my connection to Riga and was rescheduled for a flight 6 hours later even though there were two flights leaving before then. Also I requested vegetarian meal online, but was not served vegetarian. They did not have any extras."
Плюсы: "Flight was good with no turbulence. Crew was professional and courteous."
Минусы: "Problems with monitor, went down a couple of times. Would like a better movie selection. Food used to be better. Even the dessert was not what I used to get before. Felt like the legroom got tighter too."
Плюсы: "Overall it was a great experience with Finnair, the plane was clean and spacious. The crew was very nice and helpful. The food and drinks were great as well"
Минусы: "1. Ordered special meal but it didn’t come. Maybe because I took a ticket the same day. 2. Delayed in NY and as result missed my connection in Helsinki"
Плюсы: "Very nice staff. Probably one of the best flights"
Плюсы: "The flight did eventually take off, unlike a few others leaving around the same time."
Минусы: "We were delayed several hours and were never told why. Mostly there were no Aeroflot staff at the gate to ask. When there was, they said they couldn't help us because our flight was a codeshare with FinnAir. At the last minute they switched gates, sending us all scurrying."
Плюсы: "Понравилась хорошая организация на пересадке, хоть и была 1 час 20 минут остался запас по времени (можно нам даже было не торопиться)"
Минусы: "На регистрации в Мюнхене сотрудница стойки не хотела регистрировать до конечного пункта, хотя в раньше в подобных перелётах с короткой стыковкой регистрировали до конечного пункта. Пришлось вызывать главного и доказывать, доказали. Больше неприятностей не было, если не считать плохую погоду в Хельсинки, где задержался рейс на 40 минут."
Плюсы: "Service was good"
Минусы: "Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all."
Плюсы: "the food was decent, the people were nice"
Минусы: "the baggage check was a zoo. there was only one finnair representative, who was LATE. the baggage check was opened only 1.5 hours before the flight, causing a massive line."
Плюсы: "Friendliness of staff"
Плюсы: "Crew is very nice and helpful. Food is just fine."
Минусы: "Seats are too close and not enough space for my legs. I am 187 (6'2"). No outlets for phone charging."
Плюсы: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."
Минусы: "I could not be given the boarding pass fir the last leg of my trip"
Плюсы: "I flew in economy. 9+ hours from ORD to HEL. The seat was average size. We were provided with a pillow, blanket and headphones. I did not use the in-flight entertainment, which was on an LCD screen. It was warm, so i didn't use the blanket. I also brought a neck-pillow, which is vital on overnight flights. They served a full dinner shortly after takeoff: I had meat lasagna which wasn't that bad, along with corn, a roll w/ butter, two saltine crackers with decent cheese and a chocolate pudding. Upon waking, I ate the breakfast, which was scrambled eggs and two sausages and a roasted tomato, a roll with butter, fruit cup and orange juice, coffee on the side. All pretty good, it was nice to have a meal before deplaning in Helsinki and waiting to get through passport control. Attendants on this flight were quite friendly. Check-in was run very efficiently. No problems with luggage. All in all, a real bargain price, and I got more than I bargained for."
Минусы: "As for the downside, I had no significant disappointments on the long leg of my flight on Finnair. I hope my return flights will be just as good."
Плюсы: "The original flight was canceled, the stroller was taken away when boarded the airplane, and not seen until final destination. With a 1-year-old and 2 and a half year old, this was the worst ever flight. Take us 35 hours total travel time to get home with 2 small kids, it is a nightmare."
Минусы: "The flight was cancelled and changed to 2 stops from one. We purchased a 1 stop flight because of the kids. In mid season a week before departure, we were notified about the change and it was impossible to get a same priced ticket so close to departure. We bought insurance but even with that was impossible. Looks like a scam. Very upsetting, messed up the whole thing."
Плюсы: "They lost my bag."
Минусы: "They lost my bag."
Плюсы: "Like that you served Finnish food! many choices of films to watch was great too!"
Плюсы: "Being on time, crew was helpful, entertainment nice. The 30 min layover between JFK-HEL and HEL-SVO was perfectly organized, the gates were next to each other."
Плюсы: "The crew was friendly. We were delayed, but I think that's because we were waiting on travelers with delayed connecting flights."
Минусы: "The food was very heavy, heavier than airplane food usually is. The touchscreen TVs were not very responsive."
Плюсы: "They were on time"
Минусы: "Low level service, quarrel at the check in about size of the hand luggage (fits all standards, excepts self imposed Finnair rule <8 kg). Poor to no service."
Плюсы: "Check-in process very efficient. Boarding uneventful. Flight attendants are engaged and present as humans (does it have to do with being well rested?). Blueberry drink was a nice "ethnic" touch."
Минусы: "Check-in counters opened only 2 hours before departure. These days most European airlines counters are open 6-24 hours in advance. Was not really an issue for this small aircraft and lines moving fast once opened."
Плюсы: "All standard service, nothing extremely good or bad."
Плюсы: "Finnair is great. I travel with a cello and they were terrific! 1. They understand and respect musicians and the anxiety involved in traveling with a large, fragile musical instrument. 2. The staff was very responsive and helpful in answering my questions and concerns. 3. Finnair employees are a totally professional group of people and friendly, too. all the flights were smooth. I've flown a lot and for me Finnsir is always the best choice to Moscow."
Минусы: "The experience going was great. Coming home, the plan was old, but it didn't bother me."
Минусы: "No kiosk check-in? The airline definitely takes its making pasengers queuei for hours."
Плюсы: "Everything went smoothly"
Плюсы: "Well this was a first for me. The flight was overbooked and some one wanted to go to New York. Finn Air asked me if I would give up my seat they would get me on the next Finn Air flight to Chicago. I did and they even up graded me to business class on the next flight. It was the best flight experience of my life. Great food, hosts, and service. It was very comfortable the entire way."
Минусы: "Очень мальенькая самолёт"
Минусы: "Не было возможности заказать спец питание"
Минусы: "PLANE DID NOT ARRIVE ON TIME AND OUR DEPARTURE DELAYED , WE PLANNED ENOUGH TIME FOR TRANSIT AT HELSINKI FOR TOKYO BUT WE HAVE TO RUN TO THE GATE"
Плюсы: "The crew made the entertainment free because of the delay. They were very hard working to make things right."
Минусы: "Plane was late at Fenver and Heathrow and into Geneva. Plane seating was uncomfortable for such a long flight. This is an airline issue not specifically BA/Finnair."
Минусы: "Food and drinks overpriced."
Плюсы: "I like the Airbus A330 model's that AA flies from Charlotte on European destinations. They are the former USAir A330's and they are nice both in business and economy. There are no premium economy seats on this version. And Charlotte is an excellent airport to fly from/to."
Минусы: "I wish there was a premium economy offering on this plane. The first row of economy is sold as such but is really nothing like prem economy apart from additional legroom."
Плюсы: "Personnel were very nice and fight was comfortable"
Минусы: "Received an email 30 minutes before leaving for airport that flight was on time. Went to the airport and found out flight was delayed 4 hours"
Плюсы: "Finnair is always a pleasure and Helsinki is an attractive and well-run airport."
Плюсы: "on time friendly staff"
Минусы: "more food choices"
"The price other than that the food was terrible and the staff was rough and unfriendly the comfort was poor not a pleasant experience."
Плюсы: "Sit was not comfortable, looks like that airplane was not for long trip."
Минусы: "Comfortable seats, screen, usb charger."
Минусы: "The registration could open earlier than two (!) hours before the take-off! Or, at least have more than two representative registering economy class passengers (yes, there was a big and very slow line). The food could be better than just a McDonald's type apple pie."
Плюсы: "Crew was ok"
Минусы: "Short connection time. Missed my next flight so they send me from Warsaw to Vienna and then to Belgrade. Entertainment screen was freezing every 10 min"
Минусы: "Рейс задержали на час, посадили в автобус, а потом отправили обратно в здание вокзала - лифта там нет, так что пришлось носить чемодан вверх-вниз. Покупала билет Аэрофлота, оказалось, что этот сегмент выполняет ЛОТ: по сравнению с Аэрофлотом статистика задержек рейсов неудовлетворительная, и на борту не кормят."
Минусы: "one hour late at departure, otherwise an ok trip"
Плюсы: "Informative to the very minimum."
Минусы: "NEED Leg room. Better air conditioning. It felt like a sardine box for 3 and a half hours."
Плюсы: "It was ok."
Минусы: "Flight was delayed 2 hours and gate was changed 4 times. Unbelievable!!!"
Минусы: "Late boarding, late in arrival, not so great service"
Плюсы: "Complimentary upgrade to business class - wonderful!"
Минусы: "Delightful service and food."
Минусы: "More communication about flight delays at the airport."
Минусы: "At least one free drink on international 2 hours flight would be fair."
Минусы: "I didn't like, that our flight was delayed for an hour before Christmas Eve and Christmas. During this period you are waiting for everything going well. But I am happy, that it wasn't very long delay."
Минусы: "Departing flight left 2.5 hours late. Missed my connection. No one from LOT met us at the connecting airport to explain how our transfers would work. Airport security at the connecting airport bounced us back and forth a few times before deciding we should enter the transfer terminal and hope someone from LOT was still on duty. LOT put us up in a hotel overnight and booked us on a flighty the next day. The hotel was 1 hour drive, 50miles, from airport. I reached my final destination 13 hours late."
Минусы: "Did not take it, was late and missed the flight"
Минусы: "Рейс задержали на 5 часов"
Плюсы: "Price, non-stop to Warsaw In flight entertainment options pretty good."
Минусы: "Extremely cramped and uncomfortable seats. Cabin was hot and humid, no air vents to control temps."
Плюсы: "Arrived on Time"
Плюсы: "Friendly crew."
Минусы: "Plane was a little late,which was OK. The bigger problem is the lost luggage."
Минусы: "Мало предлагают пить воды ( в перелетах она очень важна)"
Минусы: "The service was terrible. The flight went AOG, but not until midnight. We all sat around with barely any info all night long. Finally at 11:30pm they put out some water and said sandwiches but I did not see any. LOT Polish service was VERY disappointing. I cancelled my flight all together on them."
Плюсы: "Nice crew and comfortable seat"
Минусы: "Flight was delayed (again) so I missed my train. Taxing and bus takes 30min as they do not take bridge :("
Плюсы: "Business class was very roomy. There was easy access to storage. The flight crew was extremely courteous and did their very best to see to the needs of the passengers."
Минусы: "The seats, when in reclining position, could have been a bit more comfortable."
Минусы: "Flight delayed six hours. Never notified"
Минусы: "Летели в Прагу задержали вылет на два с половиной часа, а обратно так вообще рейс отменили и сообщили об этом за 2 часа до вылета. не советую ее использовать"
Минусы: "Жутко неудобные сидения и климат контроль дающий либо некомфортный обдув холодом либо жару в етом самалёте"
Минусы: "За багаж пришлось доплачивать! Хотя я оформляла вроде багаж включён. На борту не кормят."
Минусы: "За 17 кг. Которые были включены в билете пришлось доплачивать! Не кормят на борту!"
Плюсы: "Enough space to sit"
Минусы: "Everything in English language was barely understandable"
Минусы: "My seat did not recline and due to the number of passangers, no attempt to change my seating was made."
Плюсы: "Lots of movies, food was great and staff was friendly."
Минусы: "Even though it was a long haul flight, alcohol needed to be purchased separately."
Плюсы: "Nice service."
Минусы: "No problems."
Минусы: "Flight was late almost two hours."
Плюсы: "It's this application which is really make me like a stupid guy sitting in the airport"
Минусы: "U have to refund the money back this is worst experience I had in my life"
Плюсы: "Confortable flight, pleasant crew, would definitively fly again."
Плюсы: "Appreciate the heads up on flight changes"
Плюсы: "On time"
Минусы: "Baggage fee and hot plane prop plane"
Минусы: "440am flight left late, ran to customs and begged to cut the line, while people complained at me and my wife, then landed and told my luggage is lost. The best part was when I was asked if I had lugggae insurance because they didn't want to look for my luggage"
Плюсы: "Вежливость экипажа, понимание сложившейся ситуации"
Минусы: "Произошла задержка вылета из-за опоздания самолета из Варшавы в Париж на 30 минут. В результате - сбой стыковок у многих пассажиров летевших из Варшавы в другие города. Мы успели. И это хорошо."
Плюсы: "Вежливость экипажа"
Плюсы: "they were not very late - within one hour."
Минусы: "For three of us we had only one bag to check. They charged us 70 euro for that bag. All their flights were 30-60 minute late."
Плюсы: "food prices, all on time"
Плюсы: "I like everything, except toilets."
Минусы: "Toilets were too dirty. Crew must clean them continuously during the fly. But they didn't. They was unhappy about this duty. When we landed there were toilet paper on the floor even outside the toilets."
Плюсы: "Friendly professional crew. Clean aircraft. Very good ticket price."
Минусы: "Hard to check in online from hotel in Munich. Hard and confusing where and how to check in at Munich airport and very time consuming. Having to pay $20 per bag but not at the check in counter but at another counter and then at the gate counter being call up to get checked that we did pay the $20 for the bags. Made me feel 3rd class."
Плюсы: "Service was very good"
Минусы: "The cabin was quite warm; a bit uncomfortable."
Минусы: "Boarding started at least half an hour late."
Плюсы: "Lot of leg room in the emergency exit row. Though they don't let you have bags there."
Минусы: "No entertainment! Though it was only a two hour flight."
Плюсы: "The crew members were very nice!"
Минусы: "I had a very bad experience at the beginning of my journey on 11/18/2016 at Sheremet'evo airport in Moscow. I almost had a heart attack when Anna Aleksandrovna Esina (agent at registration counter #131) informed me that my ticket has been cancelled and she does not see me on the passenger list. I was in shock when I heard that and ready to cry as I was so anxious to get back home. Then she added that it is not her job to look for my ticket and there is nothing she can do for me. She did not want to make any effort and do something to resolve the issue. With the help of another agent it was determined that I WAS on the passenger list and I finally (after some agonizing time) was given my two boarding passes. It is amazing how just one unprofessional agent can spoil your trip... Thankfully the rest of my journey went really well!"
Плюсы: "On time departure, and slightly early arrival. Everything ran smoothly. And seat spacing is quite generous!"
Минусы: "It took a while to complete boarding, mostly because of carry-on luggage, but it did not delay departure."
Плюсы: "The actual takeoff and landing with this airline is usually smooth"
Минусы: "Airline is always late with no layover time making journeys stressful. The food and drink is only available for pay. There is no entertainment. There is a small snack which has been expired cookies on all flights I’ve experienced, and the staff seems reluctant to provide it. Boarding involved making everyone wait standing up for more than twenty five minutes corralled into as corner."
Плюсы: "Super comfortable the seats and staff"
Минусы: "Nothing it was great."
Плюсы: "The crew on board was helpful, but they can hardly make up for company’s atrocious policies."
Минусы: "They made me pay $70 for my carry on luggage - the very same one that I didn’t have to check in on my way to Zurich. The company has obscure luggage policies that could easily qualify as hidden charges. I will do everything I can to avoid flying with Air Serbia in the future."
Плюсы: "the boarding was smooth, the bus to the plane wasn't crowded and the plane was flying low so you could enjoy the sceneries and still get cell phone reception."
Минусы: "the overhead compartment was a bit small and there was almost no leg room but both of my flights were short. I booked my flight through an app and it didn't give me any checked baggage so I tried to modify my booking through airserbia website but I couldn't so I ended up paying 60 euros for my bag at the airport."
Плюсы: "Food was fantastic. Crew was attentive and polite."
Минусы: "This flight is apparently consistently late"
Плюсы: "Ehhhhh I was cool with certain things but nothing to like . The people who work there were nice though."
Минусы: "The selection of movies . Very poor . What entertainment?"
Минусы: "My bag making it to my destination not broken."
Плюсы: "Fast service, kindness."
Минусы: "They should finally get rid of these old ATR-72 and replace them with some newer aircraft."
Минусы: "Snacks on the plane, comfort"
Плюсы: "Crew is fantastik,Dana is the best"
Минусы: "they charged me for baggage when it was supposed to be included"
Плюсы: "Обычно, не кормят"
Минусы: "Несколько раз проверяли паспорт и визу на входе на посадку, даже при досмотре багажа, непонятно а это для чего. Летела транзитом. Непредложили даже воды. Зачем им столько стюардесс?"
Плюсы: "Удобные сидения, нормальные ремни, обслуживание, взлёт и посадка хорошие. Вода, соки, пиво, вино все есть и бесплатно"
Плюсы: "Pleasant staff, wonderful food, very pleasant flight"
Минусы: "Nothing, everything was very good"
Плюсы: "Быстро и без опозданий"
Минусы: "За 3 часовой полет дают 10 печенек (рыбки) и стакан воды. Платных седвичей не было."
Минусы: "Paid the ticket and check in luggage at Opodo but was informed at the counter that luggage has not been paid for. Denied checking in luggage despite having a printout saying it has been paid for. “The luggage is not in our system” was the only response."
Плюсы: "Comfortable seats"
Минусы: "Crew attitude , allowing oversized baggage in the craft, no food service though it's not LCC."
Плюсы: "Efficient boarding, friendly crew. Seats comfortable enough for an hour, but no longer."
Минусы: "I have never been on a flight where there were so many screaming infants, and so loudly. Air Serbia, like the other airlines, apparently can find nobody smart and creative enough to solve that problem."
Плюсы: "Air Serbia did the best they could to keep passengers comfortable and send all of us to hotel during the day w food and comfortable accommodation"
Плюсы: "We received a voucher for food during our 4+ Hour delay before boarding on air serbia to Belgrade. Once we arrived in Belgrade, we stayed in the business suite before our flight and was provided with food and couches to relax on before our next flight. Also, on our connecting flight to athens, Aegean airlines was very professional and really wish I would have used their service instead of air serbia."
Минусы: "Air serbia did not tell us why there was a 4+ hour delay to belgrade. Once we arrived in Belgrade, we had to wait 9+ hours for our connecting flight to athens when we were only supposed to have 2 hrs layover. Once we boarded the plane to athens, the workers at the airport had no clue were our luggage was and a lot of things were miscommunicated between them. They were very unprofessional and some of them were very rude. They had plenty of time to move our luggage to the next airplane, but too careless to do that. So now we have to wait a couple of days to get the rest of our luggages. We also missed our train ride in greece because of air serbia and had to pay for another train ticket and did not receive a refund"
Минусы: "Flight was late and caused loss of connection flight to Amsterdam"
Плюсы: "Seating was excellent good leg room for a tall person like myself. Service on flight wad great. Boarding and checkin were a bit of a mess but were quickly resolved"
Минусы: "I almost died without watter due"
Плюсы: "Quick and no fuss"
Минусы: "No food and entertainment didn't work"
Минусы: "My suitcase dodnt arrive because they decide to leave it in skopje till the next day . I did not have any of my personal things woth me ."
Плюсы: "Nice service."
Минусы: "Small aircraft"
Плюсы: "Departed and arrived on time despite boarding chaos."
Минусы: "What was that stuff they served us to eat?"
Плюсы: "Title says it all"
Минусы: "Title says it all"
Минусы: "The fact that, although the card said it was the same company for both flights (two-legged), I could not get a boarding pass at check/in for both flights, for both the outbound and return journey, and had to go through customs and border control twice just to get a new boarding pass each time. Leg room can be better, even with the extended legroom space."
Плюсы: "I like it was fun"
Минусы: "I liked everything"
Плюсы: "I requested a special meal. It wasn't delivered. I had called Air Serbia days before my travel to confirm that, and the lady said it was. Unfortunatley, there is no way for me to lookbthat information online. Even the gate agent wasn't able to look that informationmout, and told me it will be there. I simply had to go with 'belief' that my special meal would be there. They did not have any other options . The food they served was so unpalatable that I threw up. I threw up in a plastic bag, as opposed to a barf bag. I didnt have time to get it out from the seat pocket. When I called the flight attendant for assistsnce, she was so rude in pointing that I should have used the barf bag and not a plastic bag. Very unempathetic. They did not check on me after that. The flight was so hot, and too crammed. Old plane. The entertainment was unentertaining. I would never fly this airline again."
Плюсы: "Food is okay, entertainment is finally available (at least for mobile phones and tablets), crew is good"
Минусы: "New sits are just uncomfortable, especially in the middle."
Минусы: "Not possible for online check-in"
Плюсы: "You guys cancelled my trip 2 hrs before take off. I received an email at 12:20 saying that my card didn't go through after telling me earlier it was paid for very disappointed . I had to rush to the airport couldn't by my ticket because they don't sell at counter and then was on phone with air Serbia for 45 mins before I could buy my flight on a long distance call which will probably cost me $50."
Минусы: "Not a orginized airline at all!! I flew my whole trip with the same 50+ people. We had 2 connecting flights, all the stops that we did was always behind schdual, staff was nice but late! the worst part is, our final destination 20+ people lost there luggage including me! My dad and aunt flew with are serbia aswell and they also lost there luggage..! My dad and aunt got there luggage after 1-2days after ther flight but its a big inconvenience i have no update on my luggage yet hopeing it will be here tomorrow."
Плюсы: "Great. ON TIME!"
Плюсы: "Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too."
Минусы: "We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more."
Плюсы: "As mentioned many times, they are more professional than JAT, but still looong way to go."
Минусы: "They upgraded their system, but it fails when it comes to payments. They should definitely replace turbo props with jets."
Плюсы: "crew was great , very friendly"
Минусы: "tv sound didn't work"
Плюсы: "On time."
Минусы: "Small and uncomfortable prop plane. Boarded from rear only."
Минусы: "Because of their upgrade of IT systems, flight was delayed and we missed connecting flight. Now we stuck in Belgrade for two days. This is just horrible."
Плюсы: "The flight attendants were courteous and advised passengers they can move around once boarding completed."
Минусы: "The flight was operated by a avery small plane, so we were advised to leave the carryons outside to be put in the hold. Once on the plane, I thought my bag would fit in the overhead bin. Also, was annoyed that flight attendants would approach you speaking Serbian, which I don't."
Плюсы: "On time, professional"
Минусы: "food could be better"
Плюсы: "Very friendly staff"
Плюсы: "Very responsive and real meal for short flight!"
Плюсы: "On my two two hour flights, they fed us a lot, we're very attentive and very nice."
Плюсы: "It is good idea to use plane for such short trips - it IS fast"
Минусы: "Belgrade' airport sometimes can drive anyone mad. It is not so easy to understand where is your gate, so sometimes airport staff do the mistake and you have to stay in different queues and perform security checks once and once again (as soon as they are in the gate)."
Для удобства пассажиров авиакомпании, выполняющие рейсы Москва Шереметьево – Европа, изменили условия оказания услуг и ввели дополнительные меры безопасности. Внимание: условия оказания услуг разными компаниями варьируются.
Строгий санитарно-гигиенический контроль
Ежедневная чистка салона, HEPA-фильтры на всех рейсах Москва Шереметьево – Европа
Маски от перевозчика для пассажиров всех рейсов Москва Шереметьево — Европа
Места в середине ряда на рейсах Москва Шереметьево – Европа недоступны
Тесты на антитела, проверка симптомов перед вылетом на рейсах Москва Шереметьево – Европа
Гибкие условия отмены
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