Our flight got delayed for 12hrs, we were not told when will we resume the flight and we were not provided hotels. We had to wait every hour by the boarding gate because the airline kept calling us for boarding and then delaying it for another hour.
Минусы: "They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either"
Минусы: "They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either"
Плюсы: "Хороший экипаж: слаженная работа и предупредительная забота. Мягкая незаметная посадка."
Минусы: "Не менее 1 часа просидели в самолёте из-за очереди на ВПП (проблема аэропорта), но экипаж предупредил сразу + работал кондиционер, так что было не критично + в полёте частично наверстали время задержки. Спасибо экипажу!"
Плюсы: "Вкусный сандвич из круассана"
Минусы: "Не работала розетка USB весь полет, не смог зарядить телефон"
Плюсы: "Отличный пилот и хорошие бортпроводники."
Минусы: "Отсутствие возможности пользованием приложения Аэрофлот, не очень приятная история. Питание к сожаление ниже среднего."
Плюсы: "Вежливые проводники и умелые пилоты"
Минусы: "К самоллету везут так долго что начинаешь забывать о том что ты летишь))))"
Плюсы: "Классный экипаж, профессионалы. Неплохое питание. Стюардессы умницы! Отличное владение языками."
Минусы: "Тесное размещение, нет развлечений и дисплеев на борту. Произошла задержка рейса, а по прилёту обьявили о прибытии совершенно в другой терминал (1 вместо 2), из-за чего лично у меня возникли некоторые проблемы!"
Минусы: "Через час после взлёта перестал работать экран. И почти до конца полёта не работал.жто конечно очень , очень плохо. Ни кино ни посмотреть, ни навигацию не узнать."
Плюсы: "К экипажу претензий нет - делали все что смогли. Пытались нагнать отставание, обслуживание было на обычном для компании уровне, без сбоев."
Минусы: "Самолет опоздал на 40 минут, при этом его поставили на стоянку так далеко, что в итоге в аэропорту мы оказались на 2 часа позже чем должны были. Соответственно и багажа ждать пришлось дольше обычного. Конечно - форс-мажор с поздним прилетом самолета в Мюнхен, но зачем было его еще и усугублять ?"
Плюсы: "Хороший перелёт. Стюардессы предупредительные и внимательные."
Минусы: "багаж получил на следующий день"
Плюсы: "Комфортные сидения"
Минусы: "Очень долго ехали на автобусе от гейта до самолета - около 25 минут. Притом было ощущение, что сначала ездили кругами. Проверка посадочных талонов при входе в самолет. Все остальные авиакомпании последний раз проверяют билет при входе в гейт, поэтому после прохода уже прячешь билет подальше. А тут потребовали предъявить. Пришлось долго искать в сумке, пока все остальные пассажиры ждали своей очереди на улице."
Минусы: "При посадке на борт ранее выбранный 7-й ряд был заменен на 14-й без пояснений и извинений. Рейс задерживался на 2 часа, Kayak показывал, что рейс по расписанию и время приземления, хотя даже посадку еще на борт еще не открыли."
Минусы: "Огромная очередь на сдачу багажа, несмотря на предварительную регистрацию. Работали только по 2 стойки из 40 на каждую очередь . Очередь выстроилась в три изгиба. Заняло минут на 40. Приезжайте заранее с этим аэрофлотом! Ну про мерзкий холодный сандвич молчу."
Плюсы: "impeccable, professionality and attention"
Плюсы: "Стюардессы отличные"
Минусы: "Неудобные кресла"
Плюсы: "Excellent crew. Good plane, but seats aren’t very comfortable for night flight (in Boeing 777 more comfortable). Perfect meal!"
Минусы: "No personal bus for business class. Not very comfortable seats for night flight (Aerobus 330)."
Плюсы: "Some cabin crew tried to do good job Flights were on time"
Минусы: "Checkin at SVO terminal D is total disaster. Understaffed counters, hours long lines, lack of instructions and assistance. On oversees flight 4 out of 6 lavatories were out of service. Cabin crew were in such hurry that they missed our row couple times. They served water only 4 times for 10 hours flight and refused to give a whole bottle for some bogus security concern."
Минусы: "При прилету в Новосибирск выяснилось, что багаж из Москвы не прилетел. Ждём"
Минусы: "Food was horrible, boarding was in between 2 gates, easy to be missed"
Плюсы: "The most important part of a flight is arriving and returning safely, so in this regard, Aeroflot made the grade. The airplanes appeared new and on one of four flights, there seemed to be a decent amount of legroom in coach."
Минусы: "The crew...upon boarding, they literally say things like "come on, come on, hurry up" when you are moving as fast they allow you to move. It was just rude. In Moscow, the boarding staff were even more pushy and rude. The flight attendants are relatively polite, but definitely not friendly. The bathrooms smelled of urine upon boarding the flight. The movie system (while it was better than nothing) worked very poorly, froze up, would not take the button presses and aside from a couple of the movies, the majority were from the 1980's, 90's and early 2000's. Lastly, and the worst, the food was over cooked and tasteless. We were served a total of 6 meals on all of our flights. I had requested gluten free meals. I was served the EXACT SAME FOOD at every single meal! Worse yet, that meal consisted a 2"x 2" piece of chicken (which was palatable), tasteless yellow rice and a teaspoon glob of deathly overcooked spinach. A salad with just olive oil for the dressing. No vinegar, nothing. And a dry rice cake. Seriously, it was the worst airplane food I have ever endured. I would avoid Aeroflot if at all possible."
Минусы: "No tv screen from cai to moaco9"
Плюсы: "on time efficient boarding - comfortable seating"
Минусы: "no entertainment but who cares on short flight"
Минусы: "I was in the cue to board the plane and the Aeroflot employee just told me that bording is closed, then 7 other passengers came after me and no one was allowed to bored. They literally just didnt let us enter the plane saying that boarding is complete and they don’t care."
Плюсы: "Экипаж отличный."
Минусы: "Что я давно отменила рейс, а вы мне шлете напоминания о нем и анкету, чтобы я оценила то, что я не совершала!!!"
Плюсы: "Вылет вовремя, прилёт раньше на 30 минут."
Минусы: "Очень узкие ряды, ноги некуда девать! К завтраку не было хлеба Не распространяли миграционные карты"
Плюсы: "Вежливость, улыбчивость экипажа."
Минусы: "Очень маленькое расстояние между креслами, в то время как в рейсах в Европу расстояние нормальное."
Минусы: "Багаж не прилетел..........!...................."
Плюсы: "Good crew, good food."
Минусы: "Bad airplane SSJ-100 (new, but noisy). Boarding was terrible!!! They started boarding 15 minutes early and we were waiting in bus 20 minutes to go to airplane and were going to airplane 15 minutes yet!"
Плюсы: "Generous meals with great food choice. Professional crew. Excellent choice of entertainment to fill the sleepless night."
Минусы: "Unless I was doing something wrong, long-haul economy seats barely recline. Combine that with quite limited legroom, and an overnight flight can turn into a questionable experience."
Минусы: "Не было ничего, что не понравилось"
Плюсы: "Без эксцессов: - с размерами ручной клади - никто не лютовал - на посадке задержек не было"
Плюсы: "Новый самолет, багаж включен"
Плюсы: "Good overall design of interior and lighting system."
Минусы: "Horrible food. Seats not so comfortable for a 9-hour flight. Tight seat space (same as on low-cost air carriers). It was an overnight flight and the lights were turned off only between 2am and 4am."
Минусы: "Долгое ожидание багажа."
Плюсы: "Fast boarding at Sheremetyvo Airport."
Минусы: "Food was awful. No tea or coffee after the meal. Long delay at Sheremetyvo on taxeyway for de-icer. Audio system on in flight entertainment was high pitched. Screen was dark even with added contrast. Seats rather cramped."
Минусы: "Забрали ручную кладь в багаж. Подход к ужесточению контроля за ручной кладью формально правильный, но Аэрофлот потеряет своих лояльных клиентов. Размер рамки не совпадает с размерами, утверждёнными мировыми практикам и соответственно выпускаемых мировыми брендами Samsonite, Tummi ручной клади. Подход "коверный" , в том числе и для бизнес класса, для Skype priority!!"
Минусы: "В Москве в Шереметьево работник Аэрофлота или аэропорта объявила, что в феврале изменились параметры провоза багажа в компании Аэрофлот и не пропускала пассажиров на рейсы Аэрофлота со словами, что вас не пропустят в самолёт. На сайте Аэрофлота никаких изменений нет, люди оставляли свои чемоданы, в том числе и я, хотя с габаритами все по стандарту -50-35-20"
Плюсы: "Отличный сервис, приятный экипаж, все понравилось."
Плюсы: "Приветливый экипаж, мягкий взлет и посадка. Сидел в самом конце самолета, где по два ряда кресел. Показалось очень удобно - было куда вытянуть ноги, выспался нормально."
Минусы: "Посадка в Шереметьево проходила отвратительно - зал тесный, низкий потолок. Очередь пассажиров блокировала вход в туалет. Все очень неорганизованно - для большого количества людей необходимо выстраивать коридор из лент. Потом долго ехали на автобусе до самолета - на большие самолеты уж можно было через трубу посадку организовывать"
Минусы: "Пожалуйста поменяйте упаковку для еды, эта ужасная бумажно-целофановая. Шуршит от любого прикосновения очень громко и когда ты на ночном рейсе хочешь заснуть, а все начинают есть, перелет превращается в кошмар."
Плюсы: "Some of the typical premium economy features in the economy class - like the slippers and eye masks, open snack bar, menu for meals."
Минусы: "Limited choice in alcohol. No whiskey. No healthy options in snack bar."
Плюсы: "Новый самолет. Неприятных запахов нет. Взлет и посадка, нормально."
Минусы: "Стюардессы, видимо забыли что они бортпроводники, а не модели на подиуме. Парой, необоснованно хамят, а иногда просто игнорируют людей. Это очень мерзко. Онлайн регистрации в Салехарде нет..."
Плюсы: "Приветливый экипаж, большая библиотека фильмов"
Минусы: "Посадка в большой самолет с одного выхода - это столпотворение невероятное. Кресла в салоне стоят очень плотно - колени упирались весь полет в сидение впереди."
Плюсы: "Персонал профессионально разруливал конфликтных ситуации. Сиденья хорошие, много места в коленях. Мороженое)"
Минусы: "Не работала система развлечений в 10-часовом полете. Да, предлагали пересесть, но отдельно от семьи сидеть не хотел. Вылет задержался на 2 часа, за время подготовки не было информации, постоянно пропадает электричество с неприятно."
Плюсы: "Еда. Посадка."
Минусы: "Не дали затычек, повязки для глаз. Было очень шумно. Но спать хотелось так, что было все равно."
Very nice experience with Finnair, especially transatlantic flights. Professional crew, excellent service, scheduled on time, headache free environment, very clean and looks like new airplane. Only positive emotions. However, the aircrafts on domestic or short range flights look outdated, and definitely there is room for service improvement.
Плюсы: "Great crew, on time, could get a good nights sleep"
Плюсы: "The crew and service were welcoming, caring and attentive"
Минусы: "Many people bring the own headphones these days, but I didn't and provided phones were so-so, volume on touch screen was jumpy too,"
Минусы: "The seats are uncomfortable, no leg room, no space between seats and the trays hit ones’s stomach. The whole experience was very uncomfortable. The food was awful. Overheated and not cooked through at the same time. Breakfast was odd. Non-Greek yoghurt and cashews. Just strange."
Плюсы: "Crew was amazing, service was super attentive. Plane was new with plenty of space. P"
Минусы: "Really exceeded my expectations for a short haul flight. Kudos to Aeroflot!"
Плюсы: "Комфортный самолет, приветливый персонал."
Минусы: "Потерян чемодан. Отсутствие питания. Даже в Аэрофлоте что-то дают пожевать."
Плюсы: "Аналогично предыдущему рейсу - персонал рисам самолет."
Минусы: "Потерян чемодан. Отсутствие питания. Даже в Аэрофлоте что-то дают пожевать."
Плюсы: "Everything! I never knew Finnair was such a great airline."
Минусы: "Other than maybe the lengthy layover time, which probably can't be helped, nothing could have been better."
Плюсы: "Очень приятный экипаж, проявляли понимание и старались помогать во всем!"
Минусы: "Задержка рейса на 3 часа и 10 минут."
Плюсы: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Минусы: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Плюсы: "Overall it was a great experience with Finnair, the plane was clean and spacious. The crew was very nice and helpful. The food and drinks were great as well"
Плюсы: "Food and entertainment is good"
Минусы: "They had hidden checked bag fees. Their website says flights from the US get a free checked bag. The checkout charged me $60 to check a bag, when I looked on my reservation it says it’s $55 and when I called customer service they said they charge $100 to check 1 bag less than 20kg for an international flight"
Плюсы: "Everything was on time"
Минусы: "I couldn’t change my seat"
Плюсы: "Had the head rests that help gold you head when you try to sleep and they didnt speak on the overhead audio so that was awesome"
Минусы: "Just long flight in general."
Плюсы: "Blueberry juice! I is now my favorite juice."
Минусы: "The food was way overcooked!"
Плюсы: "The blueberry juice was good!!"
Минусы: "Sitting by the bathrooms. There weren’t even pretzels."
Плюсы: "The staff were exceptional , good food."
Минусы: "Not really business class seats."
Плюсы: "Check- in to arrival was what I would expect from a flight. It was my first flight with Finnair and I will fly with this airline again."
Минусы: "No complaints."
Минусы: "Finnair had the worst leg room I've ever had in 50 years of traveling. It was so TIGHT that my knees were pressing up agains the seat in front of me the whole 8 hours of flight, even though I am only 5'7"! I felt really sorry for those passengers who were taller. Finnair also lost my checked in bag and delivered it 36 hours later without providing any compensation. Coming back the flight was delayed due to mechanical reasons, which caused a number of passengers miss connecting flights. This is one of the things that can happen to any airline, but only Finnair failed to provide an agent to take care of the passengers who missed their flights. So, after a 2 hour delay and 7 hours of traveling in the air, the stranded passengers had to find an agent in JFK who would rebook their flights. One of the worst traveling experiences. Will never travel Finnair again!"
Плюсы: "The flight did eventually take off, unlike a few others leaving around the same time."
Минусы: "We were delayed several hours and were never told why. Mostly there were no Aeroflot staff at the gate to ask. When there was, they said they couldn't help us because our flight was a codeshare with FinnAir. At the last minute they switched gates, sending us all scurrying."
Плюсы: "it was just okay. nothing spectacular."
Минусы: "my luggage was misplaced and I didnt have it for 3 days."
Плюсы: "Super quiet and comfortable flight, dedicated service, punctuality."
Минусы: "I liked it all."
Плюсы: "I think this airline has an attention to detail and level of service which surpasses most other airlines. Whilst remaining competitive these factors make traveling with Finnair a far more comfortable and attractive proposition for me. In addition, Helsinki airport must be one of the best around."
Плюсы: "Понравилась хорошая организация на пересадке, хоть и была 1 час 20 минут остался запас по времени (можно нам даже было не торопиться)"
Минусы: "На регистрации в Мюнхене сотрудница стойки не хотела регистрировать до конечного пункта, хотя в раньше в подобных перелётах с короткой стыковкой регистрировали до конечного пункта. Пришлось вызывать главного и доказывать, доказали. Больше неприятностей не было, если не считать плохую погоду в Хельсинки, где задержался рейс на 40 минут."
Плюсы: "Good smooth flight, on time. No complaints"
Плюсы: "Food on this flight was delicious."
Минусы: "WiFi didn't work."
Плюсы: "the food was decent, the people were nice"
Минусы: "the baggage check was a zoo. there was only one finnair representative, who was LATE. the baggage check was opened only 1.5 hours before the flight, causing a massive line."
Плюсы: "Staff were helpful and nice."
Минусы: "No snack serve and no entertainment."
Плюсы: "Friendliness of staff"
Плюсы: "Crew is very nice and helpful. Food is just fine."
Минусы: "Seats are too close and not enough space for my legs. I am 187 (6'2"). No outlets for phone charging."
Минусы: "I could not be given the boarding pass fir the last leg of my trip"
Плюсы: "Like that you served Finnish food! many choices of films to watch was great too!"
Плюсы: "Entertainment, quick de boarding, food tastes good, free drinks"
Минусы: "Extra long boarding process and the air conditioner was broken. We sat there like that for at least 30 minutes. Also, the airline had overbooked so we weren't able to check in the day before and pick our seats. That was a huge inconvenience."
Плюсы: "Very nice flight"
Минусы: "Food was too salty"
Плюсы: "Being on time, crew was helpful, entertainment nice. The 30 min layover between JFK-HEL and HEL-SVO was perfectly organized, the gates were next to each other."
Плюсы: "Check-in process very efficient. Boarding uneventful. Flight attendants are engaged and present as humans (does it have to do with being well rested?). Blueberry drink was a nice "ethnic" touch."
Минусы: "Check-in counters opened only 2 hours before departure. These days most European airlines counters are open 6-24 hours in advance. Was not really an issue for this small aircraft and lines moving fast once opened."
Плюсы: "Friendly crew, modern and clean plane."
Минусы: "After we landed the crew diacovet d that we had parked too far from the gate and needed to move the plane. Several passengers were anxious to deplane to connect to another flight and refused to sit down which caused further delays. The crew could have been more stern about passenger conduct as to make the process more efficient."
Плюсы: "Not having someone sitting next to me, comfortable lie flat beds albeit a bit narrow. Good food when you wanted it, big screen and ok movies, spotless toilets"
Минусы: "Nothing really negative to say"
Плюсы: "All standard service, nothing extremely good or bad."
Плюсы: "Finnair is great. I travel with a cello and they were terrific! 1. They understand and respect musicians and the anxiety involved in traveling with a large, fragile musical instrument. 2. The staff was very responsive and helpful in answering my questions and concerns. 3. Finnair employees are a totally professional group of people and friendly, too. all the flights were smooth. I've flown a lot and for me Finnsir is always the best choice to Moscow."
Минусы: "The experience going was great. Coming home, the plan was old, but it didn't bother me."
Минусы: "No kiosk check-in? The airline definitely takes its making pasengers queuei for hours."
Минусы: "Очень мальенькая самолёт"
Минусы: "Не было возможности заказать спец питание"
Минусы: "Another upgrade charge, no extra leg room but a seat "near the front" (row 8). NO entertainment system. Only food service was on-board bistro, which sadly I slept through because I was exhausted from getting absolutely no sleep on their crummy transatlantic flight... There are no 'zeroes' to give, so can only give a 1 star poor rating on food, entertainment and comfort. Crew, again, tried in the face of a crummy airline."
Плюсы: "Slow boarding no order. Plus delayed flight for no reason"
Плюсы: "Crew and entertainment great."
Минусы: "Big 3.5hrs delay. Missed my connection."
Плюсы: "Excellent service, professional service, good food that I did not have to pay for. Good flight, would take Finnair again."
Минусы: "They answered my question professionally. As I disembarked the plane in Chicago I asked whether Finnair had armed guards. I was not detained, and was not questioned. The crew told me Finnair does not have them but I don't think they appreciated the question."
Плюсы: "great flight. a little cofusingto get the right airline"
Плюсы: "British airways offers amazing entertainment selections on the Screens over 25, food was good"
Минусы: "Check in line was terrible, I had checked in online but still waited over a hour to bag drop, service was not great either the flight attendants were not happy at thier job.."
Плюсы: "Good flight, really good new A380 aircraft, smooth nearly all the way, usual small seating space as on All airlines"
Минусы: "Routine airline food."
Минусы: "Entertaintmebt was poor, and quality of screen was bad"
Плюсы: "Overall good for economy."
Минусы: "Nothing really. Perhaps the food."
Плюсы: "Efficient airline, friendly staff."
Минусы: "Can't blame the airline but getting through terminals is time consuming in Abu Dhabi. Seats are small and hard but I felt excellent value for money."
Плюсы: "Crew and food"
Плюсы: "Crew, food and beverage"
Плюсы: "Helpful crew, great bathrooms"
Минусы: "More organized boarding & more AC in the back of the flight"
Плюсы: "Check-in was easy and smooth."
Минусы: "Agents at check-in desk took longer time to process passengers, even though some desks had two people helping. The web check-in line moved slower than the line with passengers who had not done online check-in. When I booked my flight via kayak, I was not given an option to select seats (this was new) . I was able to indicate my seat preference but there was no followup. When I checked in online 24 hours before my flight, the only option for seats was in the middle, which I did not want, although I I knew the flight would not be full. I was able to change seats when I checked in with the agent in the airport ."
Плюсы: "they are quiet but not as roomy as i hoped. The food was okay.prices in Abu dhabi are extortionate though for a 5 hr stop."
Минусы: "The plane to bangkok from Abu Dhabiis a bean tin cram as many on as you can . the seat sent my backside to sleep for 3 days and my ankles and legs are badly swollen. disappointed and not looking forward to return flights"
Плюсы: "Only process of boarding."
Минусы: "Everything else was not close to other comparative airlines. Food was horrible. Just FYI, cottage cheese is not the only food for Asian vegetarians. There actually are many other options. Not enough options for entertainment."
Минусы: "Overall cabin is too cold"
Плюсы: "Everything, the staff were very friendly and helpful, food, flight and boarding was excellent"
Плюсы: "Surprised that they have stopped giving the little toiletry packages"
Плюсы: "Boarding, crew, food remained good. RR clean."
Минусы: "Plane older, seats and entertainment worn."
Плюсы: "Nothing much as an Economy passenger"
Минусы: "Single lady travelling and the seat was between two men on both legs. Asked ticketing at Chennai nd he said you will get in Abu Dhabi and did not give boarding pass for the Second leg of flight. Came to Abudhabi and tried to get boarding pass for seating not between two males but the ticketing agent lied to me “ go run your flight is leaving” and gave me seating between two males for 15 hour flight requested"
Плюсы: "Plenty of spare seating. Cabin staff and crew very helpful."
Минусы: "Entertainment was dreadful more than 50pc not working. Flight tracker not working. Back of end rear cabin seats some were loose. Dreading return legs of trip."
Плюсы: "Seats were comfortable."
Минусы: "Service was a bit average. Attendants bumping into you... no apologies"
Плюсы: "Never flying with Etihad before, but it really impressed me with its roomy aircraft, friendly crew, well-rounded and creative e-entertainment and fine food for its amazingly affordable price. I was somehow selected by the airplane for an upgrade flying to Bangkok which even elevate all of my experiences above. A great layover program definitely recommended!!!"
Минусы: "Flight attendants in the economy class could be more attentive and walk around more frequently to check up passengers needs and passing out waters. Need more care to the food sanitation especially open water because I had later diarrhea after drinking it. Could be more organized for lining up different seating zones onto the flight, also seat arrangement is a bit off because bothe times I was asked to switch seats for couples and families w kids."
Плюсы: "The crew were outstanding."
Минусы: "They only had two choices of food: either vegetarian or chicken. The number of dishes were small as well. The “salad” was horrible."
Плюсы: "The airport customer service rescheduled us back to direct flight to Dallas. Our original flight. They helped us expediting boarding process in short time margin. Inside aircraft crew was good and efficient. Food was excellent."
Минусы: "On the dreamliner flights they have tried to cram a ton of seats in so if your over 5'8 you'll be very cramped with your knees under the seats and a strange headrest jammed I to your shoulder. I fly about 20 or 30k miles a year in economy and this is easily the most uncomfortably designed seat I've been in. More over the staff was incredibly dismissive and rude to all I witnessed then keep a older woman waiting for 45 mins for water and then dismiss her when she asked a second time. The check in staff was no better."
Минусы: "It's a connecting flight for me and there is a long wait. so, my opinion is better to serve some snacks or food in the flight."
Плюсы: "Good food, comfort, boarding"
Минусы: "Flight crew not very polite."
Плюсы: "The entertainment"
Минусы: "Horrible food and beverages The crew will never serve a Diet Coke with ice come what may. If asked a lot they will give you a tiny serving mostly without ice. They will never give you a meager can. Ublebeliavable."
Плюсы: "I liked the speed of the journey"
Минусы: "delayed flight passenger management of frustrated customers no compensation no apologies care of customers after long delay"
Плюсы: "The flight was perfect the flight attendants was also up to scale thank you very much for the nice flight"
Минусы: "The fly agency supposed to advise me a hotel inside the airport I asked to be inside the terminal so I had to cancel the booking in there and lose money because the hotel they advised me was outside the terminal not inside"
Минусы: "They only had vegeterian options for the most part even when the expectation is that they would have at least some meat choices. They ran out of the meat options quickly. The crew was very nice though and arranged for a chicken meal at the end"
Плюсы: "Очень аккуратная посадка. Внимательный экипаж."
Плюсы: "Entertainment was good"
Минусы: "Staff is rude and food was horrible"
Плюсы: "Professional crew. Looking good"
Плюсы: "Comfort on such a long flight was much better than other airlines. Food was great"
Минусы: "Food wasn't great."
Плюсы: "Fast and on time"
Минусы: "My butt hurts"
Минусы: "No legroom. Inattentive stewards."
Минусы: "So tight and noise , and i think this kind of chairs not comfortable for long distances, mean while other airline's can provide me the same price maybe little bit more but comfortable and better amenities"
Плюсы: "The food was great."
Минусы: "Uncomfortable seats for too long a flight. Boarding took forever."
Плюсы: "Services n hospitality"
Минусы: "Washroom maintenance can be better."
Плюсы: "On time departure and arrival"
Минусы: "Very clean inside and bathroom , EY could provide training to the hostage"
Плюсы: "I enjoyed all aspects of the flight except the food."
Минусы: "I did not likeep the food. It was oily and didn't have a good taste."
Минусы: "They didnt provide me Accomodation with the fact that I had more than 12 hours transit"
Плюсы: "The food was pretty good for airline meals. We really made good use of the entertainment system which had many great movies and a kids interactive touchscreen. This entertainment system made the flight! Boarding was quick and easy and the ammenty packagfes (eye covers headphones socks ear plugs etc.) and a kids activity book was also great."
Плюсы: "granted food voucher"
Минусы: "movie selection poor. 3 hour delay"
Плюсы: "More food option"
Плюсы: "Chair was comfy"
Минусы: "crew were unorganized & rude Videos were very old & not updated for long time at least 3 yrs old"
Плюсы: "The crew was nice, there was enough leg room to where it wasn't uncomfortable for me."
Минусы: "This ar line has no absolute respect for its people. It seems because it is a fight going to India, which apparently it is not an important country they can do anything. The worst gate (I do not know if this is the air line choice or not), there was no line to boarding, there was not enough seat at the gate and one of the people at the gate was insisting that travelers should sit. The crew was rude to the Indian people, however they themselves were not acting properly. The bus came to get the people from the gate to the plane in Abu Dabi was really bad."
Плюсы: "Travel bag (with toothpaste, socks, etc) was given."
Минусы: "2. Food choices from Abu Dhabi to Bangkok was Szechwan (spicy chicken), Indian (fish), or vegetarian pasta; no international or Thai food. 2. Entertainment was stopped 30 minutes before arrival."
Плюсы: "Connection times and schedule."
Минусы: "Middle of the day standing in the runway in the sun in the desert inline. That's boarding experience. Who cares for 3rd world traveller right !"
Минусы: "When I buy a ticket through etihad website, I expect etihad service, even if it was operated by other airline. Air Serbia managed to loose my luggage on a direct flight between AD and Belgrade, and the plane was very old, without entertainment."