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Ежедневная чистка салона, HEPA-фильтры на всех рейсах Москва Домодедово – Сан-Франциско
В базе KAYAK нет прямых рейсов по этому маршруту. Продолжительность самого быстрого рейса с пересадками — 16ч. 25м..
Самые дешевые за последние 3 дня билеты в одну сторону были найдены на сайте авиакомпании Несколько компаний (30 142 ₽) и United Airlines (31 758 ₽), а самый бюджетный авиабилет туда-обратно предлагает British Airways (36 114 ₽) и Несколько компаний (36 957 ₽).
Самый выгодный день недели для покупки билетов из г. Москва Домодедово в г. Сан-Франциско — суббота, а самый дорогой — среда. Для перелетов из г. Сан-Франциско обратно в г. Москва Домодедово дешевле всего можно найти предложения с вылетом в вторник, а дороже всего — с вылетом в воскресенье.
KAYAK — это поисковик для путешественников. Мы собираем данные по всему Интернету, чтобы показывать пользователям лучшие цены. Каждый год KAYAK обрабатывает больше 2 миллиардов поисковых запросов. Если вас интересуют авиабилеты Москва Домодедово — Сан-Франциско, мы найдем множество выгодных предложений и вариантов перелета в считанные секунды.
«Прогноз цен» — это инструмент поиска KAYAK, который анализирует данные за прошлые месяцы и рассчитывает вероятность роста или снижения цен на авиабилеты Москва Домодедово — Сан-Франциско в течение ближайших 7 дней. Он подскажет, стоит ли покупать билет прямо сейчас, или имеет смысл подождать, пока цена снизится.
KAYAK Mix — это когда отдельные билеты на каждый сегмент перелета по вашему маршруту в сумме стоят дешевле, чем один билет туда-обратно. То есть в г. Сан-Франциско вы полетите одной авиакомпанией, а обратно в г. Москва Домодедово — скорее всего другой.
Если вы не привязаны к конкретным числам, опция «Гибкие даты» поможет выбрать дни, когда можно максимально сэкономить на перелете. Она сравнит цены на авиабилеты Москва Домодедово — Сан-Франциско за период плюс-минус три дня от указанных вами дат. Вам останется только выбрать самое выгодное предложение.
Оценки на основе отзывов пользователей KAYAK:
Плюсы: "Friendly crew"
Минусы: "Not piling up people like sardines in a can."
Минусы: "Staff was very friendly, courteous and helpful."
Плюсы: "Crew was very courteous and attentive"
Минусы: "More fruits and green (non-starchy) vegetables"
Плюсы: "Food was really hot and good customer service"
Плюсы: "Customer service"
Плюсы: "I liked that it was a straight flight from SFO -ZRH. On board entertainment was great."
Минусы: "Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !"
Плюсы: "The crew was very nice. Seats were pretty comfy."
Минусы: "Food was ok. We could have been accommodated a little more. We lost a lot of money bc of the delay."
Плюсы: "Amazing crew"
Плюсы: "Superb crew; surprisingly delicious food (better than some first class meals I’ve had in the past)."
Минусы: "The seat was remarkably uncomfortable. I fly business or first class when traveling overseas (prefer business class) specifically to be able to rest - this was the most uncomfortable I’ve experienced in the last few years."
Плюсы: "Amazing crew/ food/seats very comfortable! Very relaxing ride !"
Минусы: "It was perfect !"
Плюсы: "Crew was lovely! Friendly and happy. Well organized and responsive."
Минусы: "Overseas flight seats were tight going and coming, and being that long a flight you feel you are sitting on top of your neighbors. Air quality descends on a long full flight, it became claustrophobic by the end. There was only an option for vegetarian-vegan, but I am not vegan. I won't do that again. My daughter's bag didn't make to SFO, even though we were early to check in."
Плюсы: "On board is pretty good except that the seats are pretty narrow compare to our previous experiences. As a reference, I am 5‘3“ and 110 lbs."
Минусы: "Our flight was delayed and the seats were narrrow."
Плюсы: "Swissair seating is cramped with 10 across in coach in Boeing 777. The only reason for not giving "poor" rating on this particular ZRH-SFO flight, was the empty seat next to me."
Минусы: "Next time, I will give Turkish Airlines a chance, because their aircraft seats only 9 across in Boeing 777 coach. On the SFO-BUD flight, the connection is through Istanbul, but the flight time is the same 15 hours, as on the SFO-ZRH-BUD route. In addition, two checked bags are free in coach."
Плюсы: "Food and drink service were excellent and big choice of entertainment"
Минусы: "seat row spacing in economy was too tight for a 10+ hour flight"
Минусы: "Terrible movie selection"
Плюсы: "There wasn't much that stood out as likable. The food was pretty good."
Минусы: "The plane was too hot. I asked multiple times throughout the flight for the temperature to be reduced, and it was not. I was wearing light jeans and a short sleeve shirt, and I was sweating all flight. Each time I asked throughout the duration of the flight, I was told it take a while for the temperature to decline. It's one thing to be uncomfortably warm on a flight; it's another thing when the flight crew lies to you. Further, I was not the only one to request that the temperature be reduced. This made an 11 hour flight particularly miserable."
Плюсы: "Food service is adequate."
Минусы: "Standard complaint, but economy seats are way to squeezed in!"
Плюсы: "I bought 2 tikets from Chicago to oscow and back for me and for my son. I live in USA, son lived in Russia but he received immigration visa and I had plan fly to USA with him. From Chicago I used my ticket and say SWISS staff what my son will have trip only from Moscow. I paid for 2 tickets around $1700. Today when we should have trip back to USA, SWISS company said what ticket for my son do not exsist. And I spent for new ticket 220000 rubles about $3600. Nobody in SWISS company do not said me what my tocket for son canceled. I am shoked !!!"
Плюсы: "The crew fed us well throughout the flight--and we got free wine with dinner. The food was pretty good for airplane food. We got fresh dinner rolls, salad, dessert, and Swiss cheese. We got ice cream part way through the trip. I loved that we got a piece of Swiss chocolate on each leg of the journey. The crew was friendly. There was a screen at each seat where you could watch movies or TV, listen to music, or track your flight. The entertainment was free, and the crew provided free earphones. Blankets and pillows were provided."
Минусы: "Like most planes, there was not enough leg room. It makes it pretty uncomfortable for an 11-1/2 hour flight. The boarding was a little confusing, but no serious issues."
Плюсы: "The crew was both fun and efficient. The food was definitely a step ahead of American owned airline companies. Very good choices of movies and entertainment."
Минусы: "We've got no complaints."
Плюсы: "Passengers completely ignored the commands of the crew and crew was unable to take control of the crowd (passengers refused to follow crew's multiple demands to sit down during the high turbulence, finally crew gave up to force passengers to take a sit). Several times, standing passengers fell on the sitting ines. When at the end of the flight, the issue was pointed out to the captain and supervising flight attendant, both became aggressively defensive to the point of being rude."
Плюсы: "Excellent crew"
Минусы: "Terrible seats :-("
Плюсы: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Минусы: "The entertainment screen was difficult to see when the person in front of me reclined because the screen was not perpendicular to my line of vision. I survived based on the other qualities of the flight."
Плюсы: "The aisle seat I purchased wasn't miserable like so many economy seats are. But I did have to pay for it!"
Минусы: "I had such a miserable experience getting to Florence on Swiss Air that I sent a letter of complaint WHILE ON VACATION!! Really. It was a nightmare... not the way you want to start a vacation. I had difficulty booking my daughter's seat online for the return, but didn't have access to phone service while abroad. In my complaint letter to Swiss Air I requested they place us together. I never got a response and upon check in, they had my son and me in our purchased seats and my daughter at the back of the plane. I asked them if they could do anything about it (I was even willing to give up my seats to move to the back...) yet no one seemed concerned or interested in helping to make this work. They also had no knowledge of my complaint or appeared concerned about my prior experience. I'm so over Swiss Air. My experience with the employees on the phone prior to my first departure, the lack of response to my email, and a disinterested and inattentive staff on my return, have all convinced me to choose a different airline next time."
Плюсы: "I take the flight from ZRH to SFO several times a year. Typically on time, typically good service, food and drinks"
Минусы: "The entertainment on the Airbus 340 is outdated and the screens are terrible but that is the only problem. ugh better with the new 777. Unfortunately not the case today"
Плюсы: "The service is the best!!! I enjoyed everything!!"
Плюсы: "Registration and baggage check was fine, no line to wait im. The flight was moderately full. Good food and beverage service (although Lufthasa is a bit better)."
Минусы: "Zurich airport dining facilities are poor - no choice of warm food and pricey."
Плюсы: "There was metalic box underneath the seat in front of me (entertainment box), that did not leave any room to stretch my legs"
Минусы: "This box blocked any room to stretch my legs. The flight was full and I did not have the chance of changing seats. Flying 13 hours in this situation is unacceptable."
Плюсы: "It takes two minutes to get to a live operator when you call. Simply amazing."
Минусы: "The flight from Nairobi to Zurich starts in Nairobi, flies an hour south to Dar es Salaam, you then sit on the tarmac for an hour, then you fly north for an hour until you get back to the starting point. I would think they would save money if they flew an empty plane down to Dar es Salaam, picked up those passengers and then flew back to Nairobi. No way should an 8.5 hour flight take over 11.5 hours. Plus my screen didn't work for one of the flights, nearly 12 hours without entertainment was BS. No real variety in their meals either. The first leg had a main meal of beef and potatoes as the meat option, same option for the second leg."
Плюсы: "Crew was amazing. So patient and accommodating, even when passengers were a bit impatient. Cabin was clean, and it was good to have blankets and pillow on a long flight."
Минусы: "Boarding was a bit chaotic. Food was okay but not substantial. Comfort was terrible in my seat - for some reason I had a seat with a metal box underneath so I could not stretch my legs. And the fellow next to me, in the middle, was over 6 feet and was VERY uncomfortable, even though he had legroom. There were good options for entertainment, but it was unreliable and had to be restarted once. Also, the screen was terrible quality and I could not see no matter how I adjust the screen angle or the light."
Плюсы: "my wife needed a wheelchair, so we were whisked between terminals. but if we had had to negotiate that long distance by ourselves we would probably have missed the connection because there was only an hour layover and the distance between gates was great"
Плюсы: "The crew was pleasant."
Минусы: "The Swissair website did not have my information available. Stood next to Passport Control for an hour (!) for a glitch they couldn't resolve before boarding. Flight was delayed 90 minutes. Worse quality beef on a flight ever, and that's hard to do. In my 1.5 million miles flown, these were the least comfortable, cramped seats I have ever experienced. I am only 5'7", 150lbs, but for the first time ever could not reach my belongings in the under-the-seat space in front of me. Seriously, it was that cramped."
Плюсы: "Service was excellent and very friendly."
Минусы: "The seats are terrible. Narrow, the armrests edgy and only partially movable. A large metal box under the seat takes away 2/3 of the legroom. The entertainment system is outdated, screen has no contrast and can only be viewed at a straight angle, which is impossible as soon as the seat is reclined."
Плюсы: "The crew did a great job of handling our 2-hour delay in starting from Zurich - we were kept updated on what was happening, the aircraft was at a comfortable temperature (not too hot, not too cold), and we were given water during the wait. Also, during the flight, the crew kept coming through with more water, which was VERY NICE! Plus, the moist towels prior to landing. It makes a big difference in comfort levels for such a long flight."
Минусы: "The on-board entertainment system was old and very clumsy to handle (with the embedded control in the arm rest). Also, it crashed on me two times and had to be re-booted, which was frustrating and took a long time every time it happened."
Плюсы: "Courtesy of crew."
Плюсы: "Great crew service, attention to detail, very responsive and efficient"
Минусы: "1 hour departure delay from Zurich and did a poor job explaining the cause ?? Movie options available for passengers were limited and not very interesting to watch?"
Плюсы: "The crew was terrific."
Минусы: "Economy seating very cramped. Cramped seat conditions, inability of video screen to articulate sufficiently to allow seeing the picture when the seat ahead was reclined."
Плюсы: "Very good service on board"
Минусы: "Crammed into middle seats both way. Many/Long lines in ZRH/SFO"
Плюсы: "The food"
Плюсы: "Boarding was very quick and efficient. Seating arrangements were nice pretty average overall."
Минусы: "The crew was terrible. Young and in experience was on thing. But worse was they did the bare minimum and then hid out in the back for the rest of the flight. They served a weird cheese sandwich mid flight and would roll their eyes if you asked for water. The food selection and taste was bland or way too salty."
Минусы: "The lack of food choices. Even if you must buy them tgere should be choices"
Плюсы: "Friendly crew. Good food and entertainment. Comfortable seats."
Плюсы: "The flight crew were great very friendly & service oriented as far as getting your food & water"
Минусы: "My partner & I were given separate seats. We tired to reserve our seats online according to instructions & time but the online registration wasn't working properly. We had to wait til we were at the airport to do that. When checking in we were told we had to wait til onboard? Then once on board told no. So we were not able to sit together & weren't even in the same area of the plane. We also had an old plane & seats very uncomfortable. The movie screen was barely visible so basically u could just listen."
Плюсы: "Food was overall not bad. It would have been nice to have more snack options if I was hungry in between meals."
Минусы: "Landed early but there was no gate so we just sat on the runway. We also sat on the runway long past when we were supposed to arrive. I'm not sure why there still was no gate when we passed the time that we were supposed to arrive. There were also no power outlets in the plane. For such a long flight, it would be great to have power outlets to charge devices while flying. Flight was also kept very cold. Not very good entertainment options."
Плюсы: "Excellent service"
Минусы: "Small jet for transatlantic didn't allow for being able to walk, stretch and move about much during such a long flight, unlike larger airbus planes or larger Boeing planes. Why do airlines hire chefs then serve lousy food!? First meal was so so while wake up meal was really bad. Was so disappointed in Swiss Air so will not fly with them again. Great service doesn't make up for the noted disappointments. Spending a $2-3 more on food would have helped, but placing us in a long flight in such a small airbus plane just won't do!"
Плюсы: "food was good and crew service courteous and attentive"
Минусы: "Plane was very old. No leg room. Seats recline way too much until you can't even see the image on the screen anymore when the person in from decides to recline all the way let alone how uncorfotsblr it is to have the back of the front seat almost touching your face and serously limiting ability to move on the seat. Entertainment has super old interface, software."
Минусы: "seats not too comfortable, if seated right next to the toilet I should pay a lower fare!"
Плюсы: "We were fed constantly, which is nice because on a longer flight you never feel hungry. The staff was great."
Минусы: "More space would be nice but I guess you can't ask for too much on flights these days."
Плюсы: "In time Nice service Delicious Meals Great Movies"
Минусы: "No priority for boarding with Children No internet on Board"
"Trip was good"
"It was connect flight in Frankfurt and we check the passports and COVID tests 3 times during the transfer! And the last station at the gate stop my husband and double check his documents"
"The flight yesterday on 7/14/2011 was canceled. We haven’t received any notifications of the cancellation. My elderly mom had to sit in the excruciatingly hot Domodedovo airport, without any working conditioners with the temperature inside of the airport nearing 30 C, for more than 24 hours. She was afraid to get up to go to the bathroom, because she was afraid she will loose her sit at the airport. After my mom was informed that her flight was canceled, she asked, what she supposed to do now and where she should go, where would she sleep. She was told by Lufthansa representatives that it is non of their business and she can do whatever she wants. No food vouchers, nor hotel accommodations were offered to my elderly mom. My mom had to pay extra money and get another COVID test because the one she had was expiring on 7/14/2021. Nobody even cares that she has been vaccinated here in USA and has her vaccinations voutcher with her. It is horrendous, what is happening right now!!!!!! Not only my mom became a victim of shooting at her Kingsooper’s store in USA, she couldn’t even return back home to USA in a comfortable, human way after the trip that where supposed to take my mom’s mind off of the shooting at her store. Instead it is causing now enormous anxiety and fear. I am praying that tomorrow she will return back home to USA and non of her flights will be canceled again!"
Плюсы: "Отличный экипаж!)"
Минусы: "Flight delayed"
Плюсы: "Flight was delayed, but the crew did all they can to make passengers feel comfortable."
Минусы: "No food for vegetarians."
Минусы: "Space is too limited even for the a small built body."
Минусы: "Delay was 4 hours. All time we spent in aircraft"
Плюсы: "Upgraded to business class for a reasonable fee."
Плюсы: "Lufthansa как всегда на высоте, вежливый персонал как при регистрации и посадке, так и в самом самолете. Прекрасное питание, подарки детям при посадке в самолет."
Плюсы: "First time on an A380. Probably the quietest (interior sound level) big jet in service."
Минусы: "Check in line took an hour. 3 clerks to process 3 hundred Economy passengers. Same problem at the other end. 3 Customs agents to process Hundreds of arriving passengers. These super jumbos overload the support systems at both ends. Economy seats are very close pitch and A/C is cranked up to high. Bring a thick coat."
Плюсы: "Comfortable seats, good selections of movies for entertainment. Polite flight attendants. Overall a relaxing trip."
Минусы: "Weak selection of TV shows for entertainment, but movies selections were very good so overall not a real problem."
Минусы: "There is definetely not much space for passengers in economy' especially for such long flights and when the seat in front of you is inclined. Not pleasant to eat nor to watch movies. I had to slid in and out my seat whenever I wanted to go to the bathroom."
Плюсы: "Overall once on the flight the service and comfort were very good. Attendants were very nice and helpful. Always had a smile and made the flight enjoyable. We specifically picked this Airline for its service and reliablity"
Минусы: "The checkin and "Automated" Baggage Check were a disaster. It took us a full 2 hours to check our bags and get to thru security and our gate. We were practically running to get to the end. The layout of the airport is very tough to get from point A to point B. Walking a long distance with multiple security checks. On top of that, the plane was almost an hour late boarding and then taking off. It was a mass of people with no way to cue for an orderly boarding process. No instructions or info given to allow us to go get something to eat or drink prior to boarding."
Плюсы: "I had to pay a premium more to sit with my family to sit together in cheap seats."
Минусы: "I did not like the treatment of being a star alliance gold member then getting gouged even more for sitting together with my family in their cheap seats. My bags were marked with a priority tag, which meant nothing other than my bags being the very last off of the turnstile in San Francisco. One other passage stated that Luftansa does not care abut this aspect of customer service, which is obvious."
Плюсы: "Nicest guy at the check- in in Moscow OK boarding"
Минусы: "Apart from the fact that this flight never goes to the gate and its always a bus that gets you there? This time they decided to check our passports and since we are not at the gate like normal people it has to be on the plane So you can imagine how slow it went I had a connecting flight... Luckily this time customs check up was very quiet"
Минусы: "Crew doesn't care, do absolute minimum Not helping with luggage, smiling and ignoring Not enough to drinks When the drink cart passed our row I pushed Call crew button No one even came!! When I asked for a diet coke stewardess showed me leftovers of sprite probably fished out of the garbage and said that's all they have left Really?! Not to mention that I have paid extra for choosing my sit and ended up sitting in the back in the worst sit with least possible legroom Thank you Lufthansa"
Минусы: "First time took Lufthansa airlines and it was my one of the worst experience. Hospitality is respected when customer is helped when they are in trouble not when they is happily boarded. I have to travel from Milan to San Francisco and I missed flight of my one leg ( milan to frankfurt) of journeyand I went for help and non of the Lufthansa staff at Milan airport helped me. Although my connecting flight was after 12hr they just gave me some random number which to call. I have never experience this in my 8yr of international travel."
Минусы: "всегда раздражает процедура посадки, потому что невоспитанные люди лезут вперед В этот раз сотрудники попытались немного распределить пассажиров перед посадкой, чтобы был порядок За что им огромная благодарность. Наверно же есть какая то система типа раздельных очередей под плакатами с названиями рядов или еще что то.. ну иначе прям очень неприятная процедура посадки. Или посадка по очереди с кона самолета. Сами представляете, что это - зависнуть в проходе в ожидании нерасторопного пассажира, который не спеша запихивает багаж и достает свои вещи - все стоят, ждут пока он усядется... А вообще спасибо: летать, как правило приятно А! Франкфурт- Москва не очень приятно стюардессы , в отличие от Орландо-Франкфурт , прям не очень."
Минусы: "Business class - not enough Space for legs. Took hand lagage during boarding for check in , because of the weight. Rules are Rules, but for business class can give some tolerance. Near to my seat two suitcases were put on the floor..."
Минусы: "Requested for Hindu vegetarian meal by call and was informed we would receive on flight. Got on flight to find that Hindu vegetarian does not exist. Starved on both legs of flight. That is almost 24 hours. Plane should keep extras and customer service should give correct information."
Минусы: "К сожалению, оба раза, когда самолет вылетал из Франкфурта. вылет задерживался на значительное время: на 2 часа вылет Франкфурт-Лос-Анджелес 22.12.2017 и на 40 минут задержался вылет рейса Франкурт-СПб 13.01.2018"
Минусы: "My flight schedule changed after I bought the ticket, which resulted in paying for the hotel for the extra night and using one more PTO day."
Минусы: "No problems average flight slight delays."
Плюсы: "Хороший сервис во время полета"
Минусы: "Плохая организация регистрации на рейс ( и это при электронной регистрации). Хамство сотрудников в аэропорту Денвера. Потеря багажа. Задержка вылета на 3 часа"
Плюсы: "Обслуживание в самолете - хорошее. Профессиональные стюарды. Все время улыбаются, доброжелательно отвечают на все вопросы. Питание в 10 часовом рейсе было замечательным. все быстро раздавали и убирали. Еда была вкусной. Пилоты тоже очень профессиональные рейс прошел без толчков. спокойно . Спать было комфортно. Никаких очередей в туалет не было. В самолете все было замечательно."
Минусы: "Сотрудники в аэропортах. На регистрацию в аэропорт Денвера мы приехали за три часа. На паспортный контроль попали за 30 минут!!!! Очередь огромная, сотрудники бегают от стойки к стойке. Разговаривают очень грубо, что само по себе для Америки непривычно. Одного пассажира обслуживают в среднем 20 минут(!!!) То забирают багаж, то возвращают багаж - отвлекаются на возврат сразу все. Рейс задержали на полтора часа. Об этом мы узнали на стойке регистрации. На стыковочный рейс мы опоздали, поэтому попросили сотрудников сразу определить наши дальнейшие действия. Парень на стойке очень в грубой форме сказал - прилетите в Мюнхен, там подойдете в сервис. Когда прилетели в Мюнхен оказалось, что сервис не работает. Бегали по всему аэропорту. Потом подождали на одном из рейсов Люфтганзы не закончилась регистрация. Попросили сотрудника ( по английски не говорит, только по немецки!!!!) решить наш вопрос. Она с кем-то созвонилась нас отправили на другой рейс в другой терминал на поезде и автобусе (Просили ведь сопровождение в Денвере- нам грубо отказали). В итоге багаж - потеряли. Отправили во Франкфурт вместо Москвы!!! Багаж ждали три дня."
Плюсы: "Lufthansa arranged for pickup with a van upon disembarking from my late flight from Pisa and took me through a special passport and security checkpoint so that I was able to catch my MUC-SFO flight. Flight departed late, but pilot made up all tge lost time in flight. Crew was professional, very polite and efficient."
Плюсы: "Friendly crew, smooth flight, always offering water."
Минусы: "I was hungry in this flight. I felt the choice of food was small and have never been on a 10 hr+ flight and felt hungry. I'm glad I brought my own snacks with me."
Минусы: "Would have been great if the airlines "flying" had actually been Lufthansa! My electronic ticket said Lufthansa, check in at Lufthansa, but when I got there and tried to check-in...NOT Lufthansa! It was United. I deliberately went out of my way to NOT book with United when placing my reservation. Personal reasons. Won't book this way ever again."
Плюсы: "Вкусно кормили."
Минусы: "Рейс задержали почти на час. Медленное обслуживание, трудно попасть в единственный туалет в конце самолёта."
Плюсы: "В целом все очень понравилось."
Минусы: "Не очень удобные кресла в эконом классе, слишком близко друг к другу, глаза близко к экрану и голова почему-то неестественно наклоняется вперёд."
Плюсы: "Individual entertainment center with multiple video options, documentaries, old and new movies."
Минусы: "The entire Economy and Economy + had to walk to a section in the middle to use few toilets, instead of having the restrooms spread out. This resulted in a long line and awkward waits facing 10 more people in a very small space. The blanket was not washed well, had long blond hair on it. The temperature was very cold."
Плюсы: "It's terrible more than 3 hrs delay!!! They should. Ompensate for my parking and extra food for the person picking us up they had to wait met than 3 hrs!!!"
Минусы: "It's terrible more than 3 hrs delay!!! They should. Ompensate for my parking and extra food for the person picking us up they had to wait met than 3 hrs!!!"
Минусы: "The head flight attendant was very brusque with clients/passengers - demanding we hand back trays in a certain way, demanding people do not get up and stand during a 3 hour flight. At one point she rushed along the aisle to the front of the plain, bumping and hurting my shoulder, but did not bother to apologize. In front of me, was a mother with a child with special needs. The mother had to stand up for some time to have the child curl up and lie in a comfortable position - the attendant rudely commanded her to sit down and strap the child to the seat, instead of finding out how they could help. She could have achieved it with a better attitude and choice of words. The crew did not bother beyond the bare minimum - it was painful to observe."
Плюсы: "The food was pretty good. Normally I can't eat airplane food but it was actually good."
Минусы: "The seat didn't go back at all"
Плюсы: "Lufthansa service is always incredible. Food is better than most other carriers and so is entertainment. Had a delay due to incoming flights, but staff made sure we had plenty of water and snacks while on the tarmac."
Плюсы: "we arrived early. the headrests are well-designed- all headrests on all flights should be like this."
Минусы: "when we first boarded and went to use the restroom before the flight departed, the floor was sticky and smelled strongly of urine. had they even cleaned it on the turnaround? doubtul. several other toilets also smelled like urine early in the flght. the touch-screen on the entertainment interface is not very user friendly and was kind of frustrating."
Плюсы: "the gate crew didn't care if there was chaos. no interaction with waiting passengers beyond those that queued up with direct questions. i'd liken the experience to herding cattle. customer service skills haven't been taught to these folks yet. if i were basing my lufthansa experience on this alone, i'd go out of my way to fly another airline next time. on the other hand, the people staffing the flight were extremely kind, professional, pleasant, personable. a much improved experience. so much so that i mentioned it to a few people once i got home. this crew has received more training on how to provide excellent service than the gate folks in frankfurt."
Минусы: "gate crew's attitude. it feels as though they are disdainful of the traveller. customer service matters. manage the boarding process. be nice about it."
Плюсы: "The entertainment options were great, and the food was better than many airline meals I've had before."
Минусы: "I am Star Alliance Gold and I didn't like that it wasn't possible to select an economy plus seat upon check in, and I wasn't upgraded even though there were seats available. I picked this airline specifically because of it's star alliance membership but it didn't get my anything."
Плюсы: "The very gracious crew kept coming by with drinks and snacks, as well as lunch and dinner (in coach).The entertainment system is top notch, with a few dozen movies, lots of TV shows and more, with screens for each seat. The only complaint is that there's not much space between seats, so that when the person in front of you leans back, things can get tight. On the plus side, the bathrooms are downstairs (down a short staircase) and there's plenty of waiting room, so you don't get the usual congestion. Overall, a wonderful experience for an intercontinental flight."
Плюсы: "Crew was very good. Pilots, definitely, were high level professionals."
Минусы: "My reservation was cancelled - I found it at DME.. An email, which Lufthansa Moscow promised to send me, had never come. My carry on, while weighted 7 kg, and was, I believe of standard size was not approved. Again, there was an unnecessary on my mind, second TSA-like check at FRA. Lufthansa could just bring me by bus to the departure gates. I believe that police officers with openly carried machine guns INSIDE of TSA secured zone at FRA is too much (though I am not a law enforcement person)."
Плюсы: "there was ice cream for dessert at night"
Минусы: "- Delay > 2 hours and no info at gate at the time of planned boarding - unfriendly ground staff and chaotic check in - old 747, "entertainment 1970s standard - crew looked unkempt (like just out of bed), unfriendly to downright rude, my 85 year old mum was ignored repeatedly and ended up not getting enough fluids as a result - 1/8 crew members managed a smile on occasion - rushed meal "service", all they wanted was to disappear to sleep - crammed spaces - while it was announced "we have three different meal choices, you will have at least two choices" - ummm, no, it was pasta. Period. To be fair the pasta turned out ok. The morning dry ham and cheese bun was not, especially without any drink."
Плюсы: "Boarding process was efficient. Staff on the plane were very courteous."
Минусы: "Your Economy seats are TOO SMALL! I'm 6-foot-4. It was physically PAINFUL to sit in the seats. My legs kept falling asleep and cramping up because I literally can't fit in your seats. Stop trying to squeeze every bloody dime you can out of a plane and add some more space in the seats. Passengers paying over a $1500 for 12-hour flights deserve to be treated better! That was horrible and bordering abusive!"
Плюсы: "Chairs were uncomfortable, mainly due to the front passenger was always in reclined mode, and the passenger behind me wouldn't let me recline... He would literally push my chair up, but that's probably because his chair can not recline!"
Минусы: "We needed to place special request on vegetarian meal, couldn't do it at booking or at checkin, was told to let crew know, they said it's too late. They brought us an "unclaimed" vegetarian meal, but it wasn't, it was Asian halal meal with lamb! After I let crew member know wmy husband was served meat instead, she denied it and said "its not possible" as the wrapper says "vegetarian". I informed her it actually said "Asian halal", she the proceeded to say, well, "i am sorry if it's wrong, but I gave you vegetarian". That said crew member collected my husband's plates while I was in the bathroom and came back later with a "vegan" plate that they now have available."
Плюсы: "The seats were comfortable (economy), headrest excellent. Crew especially hospitable. Good food. It was nice to be offered drinks and food without extra charge, including alcoholic drinks ( even though we did not drink on the flight). I appreciate that Lufthansa does not charge for checked bag, food etc and hope to fly again on Lufthansa."
Минусы: "Having to pay for seat reservation ahead of the flight. I did not understand how seat selection would work and wanted to be sure my husband and I were seated together. I think I paid extra fees unnecessarily. It would be helpful to have better information."
Минусы: "Boarding was delayed by 30 minutes but they did not inform us of the delay so everyone stood in line the entire time."
Плюсы: "Crew was great and the plane was clean."
Плюсы: "Initially things were smooth. Boarding was on time."
Минусы: "But then they deboarded the plane and everything went south fast. They didn't tell us what was happening or where to go or what to do. Instead we were directed to different service centers. We were told conflicting things. Sometimes they told us to exit the airport through passport control, but without any information on what to do next. They reopened the terminal but then redirected us to a service center. That center was overloaded and we ended up waiting in line for service/information for the entire day. Once I was near the service center they dissipated the line. They told us there was another service center in a different part of the airport and that this one we have waited for was closing. We went there and it was also closed instead they had beds without blankets or pillows limit the halls. Alia we were in line for hours before they offered any water or food. Food was really late. Information was the problem here. We were not told what we should do except to check with the service center. Eventually a few of us tried to get through passport control and check the service center out front. This worked much better. I was able to get a hotel and a standby ticket. That flight went much better but getting that far was a mess."
Минусы: "This long haul flight was on an Airbus plane with five restrooms in the basement. There was not enough space to accommodate people waiting in the basement so people had to stand on stairs or by the galley. Flight attendants kept on telling people not to do so but there was simply not enough space."
Плюсы: "Seat was very comfortable. Crew was great."
Минусы: "To arrive on time"
Минусы: "Flights were late for more than 20 min. in both directions. Almost missed connecting flights in both directions. Had to pay for the luggage at the airport (luggage was not included in my ticket). Flight to my final destination was cancelled (first it was delayed, but I did not know that untill I got to the gate) I was diverted to other country (by other company), had to pay for hotel and taxi, missed almost two days of my vacation. On my flight back home, they have lost my luggage... hope they will find it. Now I am trying to get refund for cancelled flight, hotel, taxi, food... I will never fly with this company by my own choice any more!!!"
Плюсы: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Минусы: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."
Плюсы: "Amazing leg room, free snack and drink, free wi-fi."
Плюсы: "Will never purchase tickets through kayak ever again"
Плюсы: "Рейс был с незначительной задержкой вылета"
Минусы: "Возле элюминатора было холодно("
Плюсы: "Timely departure and pleasant staff on board"
Минусы: "It was cold during the flight,"
Плюсы: "Flight on time, and luggage was at destination. Crew OK"
Минусы: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."
Минусы: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Плюсы: "Liked all except the food"
Минусы: "Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy"
Плюсы: "Had 45 Min to connect at vienna airport and our first flight was delayed so we had to run to get in time to the gate. Literally the gate was on the opposite side of the airport. Bad logistics"
Плюсы: "Great staff, good meals, snacks, and drinks thru the entire flight."
Плюсы: "Fast disembark. Used both ends."
Минусы: "No entertainment. Luckily, it was late or I would have missed it because my previous plane was so late."
Плюсы: "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."
Минусы: "Poor announcements"
Плюсы: "the flight missed my connection and they were AWESOME in handling it, getting me on a Swiss Air flight. That flight also missed its connection and Swiss Air took great care to put me up in a hotel. They made a frustrating situation so much smoother!"
Минусы: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Плюсы: "Macedonian staff were very helpful when I arrived early to get me checked in and situated"
Минусы: "surprised by attitude of he company: you really get "low costs" services for a "classic airline" price."
Плюсы: "all was good"
Плюсы: "More legroom than some orher carriers even in regular economy seat, better quality of food, and faster service"
Минусы: "Hot tee was only offered after hot meal service not before."
Минусы: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."
Минусы: "The best"
Плюсы: "The crew were so kind!"
Минусы: "Flight get cancelled and they needed 4 hours to tell me you are going with another airline with multiple steps for next day. I missed two very important meetings."
Плюсы: "Professional and friendly staff"
Минусы: "Outdated interior, media interface"
Минусы: "LOST BAGGAGE !!!!!!!"
Плюсы: "Food and service was great as always! comfortable seats and quality in flight entertainment!"
Плюсы: "6 hours delay, first deplaning due to mechanical failure, 2nd deplaning due to electrical storm. Missed my connection to Asia requiring total new bookings and expense. Never flying AA again."
Плюсы: "In general, I like the on board food of Austrian and especially in regard of Do&Co catering from Vienna Airport. Staff was not to trying this time but service was still okay."
Минусы: "The Senator Lounge at Vienna Airport is very poor, food selection is very limited and it is obvious that the focus is on cost saving. Another disadvantage is that the lounge only opens at 5.30am in the morning but first flight already leave Vienna around 6am. Mine was at 7.05am which meant that I just arrived when the lounge opened and I had to wait in a long cue. Boarding was due to the limited space in front of the gate a mess, priority boarding was announced but I was not made sure that priority passengers board first. The seats on board are for business to small and there is not even space to hag up the coat."
Минусы: "The aircraft was very old and smelled badly. The toillets didn't work properly and were dirty."
Плюсы: "Service beyond expectations"
Плюсы: "Love the coordination"
Плюсы: "Вкусное пиво"
Минусы: "Вылет задержали на 1,5 часа"
Минусы: "Bad ground crew luggage problems because their web payment service is not working. CS did not reply with solution"
Плюсы: "The staff from service center helped me to solve problem with my flight, it was short connection, around 35 minutes, and I missed my aircraft, but in the service center gave me ticket to the next flight, The problem was solved."
Минусы: "Boarding in the first flight was late for 15 minutes, but may be it has some objective reasons."
Минусы: "The ground crew harassed us for bringing our instruments on board. We fly with instruments for our work and this was the first time we were forced to check certain items and were detained for a period of time so that the ground crew could check with their superiors."
Плюсы: "that everything was in order - alles in ordnung, without much fuss. short flight, no time to get dissapointments, but I did not expect some anyway."
Минусы: "rAND OM BOARDING PROCESS WITHOUT ANNOUNCEMENTS"
Минусы: "По предложению авиакомпании я выбрал диабетическое питание, но на борту мне сообщили, что у них нет такого питания. Зачем тогда предлогать то чего не можете выполнить."
Минусы: "Technical issues with website and online check-in. Boarding was poorly organized. Food could be better (e.g, breakfast muffin was terrible). Also availability and varienty of alcoholic drinks could be better. Flight was delayed and therefore my luggage didn't make it to connecting flight.."
Минусы: "Plane rescheduled, left 55 minutes later than anticipated. I was already preparing for having my luggage lost."
Плюсы: "The flight attendants were very friendly and spoke English well. Loved the food and the service"
Плюсы: "Easy online check-in and boarding pass access also linked to wallet."
Минусы: "I was not aware of additional luggage charges when I booked my ticket. It would be helpful to have a warning about that and the fact that if you do not prepay online you are charged double. I also was not aware of the type of a ticket I booked, e.g. Economy light and what it meant for luggage fees."
Плюсы: "On time, comfortable flight"
"This flight was fine."
"Please see previous note."
Плюсы: "The crew was exceptional, the service was great and the entertainment options were abundant. Great flight!"
Плюсы: "The time and the route and seat pitch."
Минусы: "Food and crew."
Плюсы: "Premium class is good value on the A380 but not quite to par on the older 777s"
Плюсы: "Separate lines for boarding"
Минусы: "No transfer or ticket agents to be found to change/upgrade flight."
Плюсы: "Efficient well groomed staff, thoughtful amenities such as baby seat belts & toiletry kit containing toothbrushes. Palatable tasty cuisine."
Плюсы: "The best airline in the world!"
Минусы: "Overall it was a very good experience. The crew was bad obliging and professional. The flight took off 30 minutes early from Abu Dhabi. However, it was late taking off from Heathrow. There was a delay of 1.25 hours as the ground crew took a long time to load and get the plane ready at Heathrow."
Плюсы: "Pasta or rice for lunch, ice cream, pizza."
Минусы: "Flight was over hour and a half late. Flight attendant forgot about me and my drink order on board. They didn’t pick up the trash we had to ask for it. Gate wasn’t ready upon arrival"
Плюсы: "Crew was nice and food was decent. The seats were also as comfortable as they can be when you’re in them for 11 hours. It was also kinda fun that they came around with ice cream (never had his before)"
Минусы: "We had just a double seat but the center divide only went up half way, wouldn’t go all the way up. Since I was flying with my husband this was disappointing. They also didn’t make many beverage trips considering this was a 11 hour flight a little surprising since we had a 6 hour one that brought drinks more than this one. Also stingy on the drink size so it was disappointing to set less and then come around 1/2 as much."
Минусы: "I did not fly this leg because Iberia somehow deleted my return flight home. This resulted in me flying home a different way that led to me landing the two hours later than I was originally going to."
Плюсы: "Great crew, very friendly"
Минусы: "Prior to departure, we were told to check in our carry-on luggage due to flight overbooking..... Turned out that there were lots of overhead compartments/bins were totally empty. We were not prepared for that so cluld not pack personal items accordingly"
Минусы: "Сотрудники компании посчитали, что они умнее всех и раз они не видели такой документ - значит не посадят на самолёт. Все планы на день и неделю пошли насмарку. Спасибо другой авиакомпании, которая прежде что либо говорить, позвонила в иммиграционную службу и выяснилось, что никаких проблем с документами нет. Поэтому аккуратнее с этой компанией."
Минусы: "Flight was delayed by an hour."
Плюсы: "Six years ago, after a very bad experience with this airline, I swore never to use BA again. However, this year, because of my children, I found myself on this airline again and had a very positive experience. The flight was on time, luggage was transferred without a hitch, the food was excellent and in-flight entertainment had a great variety to choose from. The 747 provided a very steady flight experience. Personnel were reasonably helpful. Continue this kind of service - it will help you remain successful."
Плюсы: "Lie flat bed"
Минусы: "Non-A380 plane feels very old now and in need of an overhaul. My biggest complaint was the food. On the outbound leg (SFO-LHR) I had the pasta dish which was dry and poorly cooked so on the return flight I opted for the beef dish which was ok. I thought that the pasta was just a one-off issue. When the pre-landing meal arrived, it was so bad I had to look at the menu to see what it was (pea mousse with artichoke and almonds). It was completely inedible. Finally the amenities bag consisted of hand cream, face lotion and lip balm as well as the std toothpaste, socks, eyeshades etc. in the past there were far more items in the bag. Overall it feels like BA has cut costs and I had a reasonable deal on my flight price which I was willing to pay just to have a lie flat bed. I can't imagine if I paid $5K for this flight and had the same experience. I recently flew Emirates from SFO to Dubai in business class and it was comparable to first class in BA."
Минусы: "Very big delay!!!"
Плюсы: "Great, very comfortable, easy transatlantic flight"
Плюсы: "Business class seats were good & the business class section was only 50% occupied."
Минусы: "My flight attendant Mike had a bad attitude rolling his eyes often. The requests were not outrageous (e.g. I asked for an add'l french roll for dinner because I was hungry) AFAIK, but he constantly had a snobby/snooty demeanor about it. The food was ok, but for the fancy presentation I would have expected better flavor."
Плюсы: "It was a long flight but it seemed like the crew was constantly handing out drinks or food and the food was really good. There were plenty of recent movies and TV shoes to watch on the personal video screen."
Плюсы: "overall the flight was smooth. they had a video about collecting leftover coins, but but no one came by to collect, and no information as to where to leave your donation, so i just took my envelope and euros with me. price is the only reason I flew British airways again. If I could afford a better ticket I would fly a better airline."
Минусы: "the armrest between the seats did not go up all the way. the storage area next to the window seat was dirty on the inside with food crumbs. after the recent news about bed bugs, i was uneasy on the flight. the actual flight was smooth, some turbulence but not the worst. they have absolutely the worst food ever. i have no idea what the awful purple stuff is, but they really should get rid of it. it is really unappetizing by the look of it. the carpet was coming loose in a number of places, just in our seat area. how long would it take to put some tacks in, or even some tape? bathroom was nasty and the sink was clogged.and full of water"
Плюсы: "We could tell upon boarding that the crew was focused on making our fight of 10 hours as pleasant as they could. They got along well together, which aided in providing excellent coordinated care to the passengers. Not an hour passed without being offered food, drinks, snacks, drinks, and more food. Even a time delay at take off due of a passenger leaving passport in the terminal was made up mid flight, for an ontime arrival in SFO. Would definitely look to British Airways for my next European trip."
Плюсы: "Entertainment options were varied and good."
Минусы: "The Airbus seating in the tourist section is terrible. The seats are very close together, making it very difficult to get in and out, particularly if the person in front of you puts the seat back. On long flights we like to get up and move around a few times, and not only is it hard to get out of our seats to do this, there is little room to walk or stop to stretch. Heathrow London is tolerable if one is going to London, but as a place to change planes, it's exhausting. The various walks feel like mazes, and going from one terminal to another, even by tram, is time-consuming and tiring. We fly to Europe often, but we will try to avoid both British Airways (Airbuses, at least) and Heathrow."
Минусы: "the only hard part was the boarding in London, very hard to hear the boarding directions. Kind of chaotic. BUT it all worked out"
Плюсы: "very friendly and efficient crew"
Минусы: "mediocre food, chaotic boarding area"
Минусы: "For the 2nd time, neither me or my husband got our food choice...it has happened everytime we have flown. And we purchased full fare business class seats! I can understand once and maybe for one of us but it has happened EVERY time. MOST IMPORTANTLY, I sadly left my laptop onboard and I called the number for SFO BA Lost and Found for 48 hours....every 20 minutes. NO ONE answered and no one returned my messages. I finally had to drive back to the airport to talk to a human....a 5 hr round trip. No laptop turned in and it didn't turn back up in London. So clearly, cleaning crew stole it. That in its own right is a problem but NO ONE returning my calls. Completely unacceptable. I got the duty manager's email and emailed him TWICE over TWO days before he returned my email. I highly doubt I will fly BA again, I'm afraid."
Плюсы: "The air plane ran out of fuel we had to divert to San Jose we waited two hours because of weather and because the paperwork had the wrong pilots name so they wouldn't let the plane fly. Therefore we waited in the airport all night because neither British airways or American Airlines would help us We waited here all night with no sleep no one would give us a hotel or a meal we have now will be getting into London 24 hours later than planned and we will be out about $1000 in hotels in two hours we had booked that were non-cancelable . Multiple phone calls to British airline Waze and to American Airlines for all of the helpful"
Плюсы: "Ковровые и заботливые стюардессы"
Плюсы: "Ковровые и заботливые стюардессы"
Минусы: "The lady at the check in counter changed the seat I paid to reserve from the front to the back of the plane without informing me"
Плюсы: "We arrived safely at our destination. Our bags arrived at our destination. Plenty of room in the overhead compartment. Due to a security snafu unrelated to the airline, we arrived at the gate after boarding was over but the gate crew were gracious and welcoming and let us board. The male flight attendant was quite nice. The entertainment screen choices were decent, and the hand-held controller was a great improvement over the touch-screen variety. There were multiple lavatories available. There was a decent amount of space by the lavatories that we could use for stretching and exercising. The wrap they gave us for high tea was pretty good."
Минусы: "Seats were very cramped. I was sitting on the right next to the window, and there was no room for me to extend my right leg while facing forward; I had to twist to my left and extend my legs under the middle seat in front of me (fortunately my wife was next to me so I could do this). In addition, the passenger seated in front of me decided to recline his seat, nearly knocking over my drinks in the process, which left me with very little usable space. I haven't ever felt that cramped on an international flight. The main meal was very low quality. I had the pasta and it was quite awful; the sides were quite bad, as well. One of the female flight attendants was rather testy and unpleasant throughout the flight. She, and another female flight attendant, seemed put out when passengers asked questions about the food offerings, as though we should already have known what was being served. One passenger had just woken up and seemed confused and the flight attendant was quite impatient with him. The flight attendants were quite stingy with the water and only poured out a little bit at a time; they also came very infrequently, which meant that we had to keep pressing the call button to ask for more (which made us feel bad about bothering them). They would not give us a whole bottle of water, saying that there was not enough, but did, when we asked, provide multiple plastic cups of water at a time, which just seemed wasteful (of cups, not water). The timing of drink service was also perplexing: they did not offer drinks at least 45 minutes before or after bringing the boxes of salty "movie snacks"."
Плюсы: "This was my first time on an Airbus A380 and I must say that I'm still in awe of how an aircraft this large can be so quiet and smooth, let alone get in the air. Boarding was smooth. Entertainment was great and the food (depending on what you got) was okay. The inflight crew was nice and helpful."
Минусы: "Economy seats are very uncomfortable. I am 6'4 and there isn't that much space. It's even worse when you have a kid sitting in front with his seat reclined all the way back - so the little room I had to start with became even worse. Not to mention he kept rocking his chair back in forth, passed gas about 5 times, felt the need to stretch his arm behind him 3 times so his hand was blocking my screen. I really never got comfortable in my seat during the 11 hour flight. For a plane this large, i would of expected a little bit more comfort, especially when I felt it on AA 777"
Минусы: "So jammed in the damn airplane you couldn't move!!! Stop the caring about the money so much and start getting back to customer service. What a concept"
Плюсы: "Food and Drink were good!"
Минусы: "My husband and I weren't seated together. No matter how we try to change or ask for it even before check-in we couldn't change our seat locations. I am 5 months pregnant and it was not comfortable not having husband close to me, when in case of emergency I need something and he is not able to help right away."
Плюсы: "The food and entertainment met our expectations. The crew was attentive and provided good service throughout our flight."
Минусы: "I prepaid for 3 seats in the front row of a coach section according to the diagram provided when I paid $75 per seat to reserve them. If I had known we would be placed back a row and not able to be more comfortable I would not have paid that fee. I do feel as though I was scammed for the $225 for reserving the seats."
Плюсы: "BA crew was amazing--friendly, courteous, helpful. There was always plenty of food--most of it good, and they certainly kept us hydrated with trays of juice. Free everything: wine, movies, music, etc"
Минусы: "There was nothing different that could have been done. We had a 5 hour layover after our flight from Shannon. That was ok because we ate, shopped and generally used the time. But we were 1/1/2 hours late taking off, then had to wait to land because we were out of order for the gates. It turned into a 23 hour day."
Плюсы: "Crew and ground personnel extremely polite and helpful. Good entertainment selection. And there's room for everybody's carry-on! Comfortable airplane even on coach, besides the 2 sore points on the "don't like" pane."
Минусы: "Airbus A380, so boarding and de-boarding took some time. Aircraft interiors are made per airline requirements, not simply by aircraft manufacturer. On an airplane that will always be use on long haul routes I won't expect the usual non-really-reclinable last row of seats. Moreover, the armrest does not disappear between seats when moved upwards, it goes up only 45 degrees. Quite a nuisance traveling with your s.o. or children if you want to lean on each other."
Плюсы: "Fantastic service and entertainment. One of my best flights in years."
Минусы: "1st service was good. Second just ok."
Плюсы: "A very long flight but decent food, good entertainment and leg room surprisingly not bad"
Минусы: "Each rep we spoke to said they couldnt help us and to just open a support ticket online.. Kept telling us they dont have a customer service team who can help us and its only available online."
Плюсы: "The crew was friendly and helpful"
Минусы: "The meals are very high in carbohydrates, much of which I and others cannot eat. Please provide healthier choices for all passengers such as fresh fruit, vegetables, cheese and nuts."
Плюсы: "The entertainment options were great with very good movie selections. The food was not as bad as I thought it'd be."
Минусы: "Crew members came off as a bit racist and weren't nice at all. One of the flight attendants spilled liquid from my cup and didn't even apologize. Instead she blamed me for stacking stuff with my cup"
Плюсы: "Food Movie selection Flight attendants"
Минусы: "Nothing: everything was beyond expectations"
Плюсы: "The in-flight food was good"
Минусы: "Not being able to select seating for free at time of ticket purchase"
Плюсы: "entertainment crew comfort"
Плюсы: "NOT A DAMN THING"
Минусы: "We booked on Kayak for a British Airways flight international--but it was a bait and switch. We ended up flying on American Airlines--the WORST! And our whole reason for booking British Airways was to avoid any US airline... We paid a premium, plus Kayak then sends you to a third party processor that charges you another $100 booking fee! American Airlines was terrible! Not even an entertainment center on on this flight (OLD PLANE THAT SHOULD BE TAKEN OUT OF SERVICE!). THIS WAS A BARE BONES PLANE> We will NEVER use KAYAK again."
Минусы: "They ran out of food option so at a certain point the only option was mushroom risotto. Also my husban ordered a lactose free meal which he received but all the other snacks and meals on the flight included some type of lactose product."
Плюсы: "Helpful staff at BA Heathrow and crew onboard BA287. Great luggage delivery speed at SFO relative to other cities recently visited."
Минусы: "Lost my wife's reservation for return trip. Thus, lost the extra luggage reservation and payment as well. Seems Aer Lingus failed to input her ticket properly into BA system. That's what BA claimed, anyway. It had been a mystery as to why we could not check in on line so we knew something was wrong. Could not easily pick up phone to correct while in UK. FINALLY, BECAUSE OF LATE CHECKIN, SEATS WERE MIDDLE MIDDLE in a giant airbus jet and quite a bit less desirable than we usually get by checking in early and arriving early. Overall a disappointment, tho we arrived safely and nearly on time."
Плюсы: "Crew was amazing very clean"
Плюсы: "The flight seemed fine, it was comfortable and the crew was polite."
Минусы: "When we arrived, we found that our luggage had been destroyed... The wheels were broken off and there were large rips in the suitcase.... It was a disappointment because we are both disabled and it is very difficult to drag a large bag through sfo without any wheels. United did offer a $75 voucher which was about half the cost of the bag. We were tired and accepted it."
Плюсы: "We like the boarding according to row n., which limits the contact with other people."
Минусы: "The plane was full, which means no physical distancing was possible."
Минусы: "There was no entertainment. With a flight over three hours I would have thought there would be seatback mini-screens at least with a few movies to choose from. Also there was only one cart serving drinks which took forever because we had a seat towards the back and because it took so long we only had the one drink. It was so full of ice that really there was hardly any fluid and the ice pieces were too large to even chew them up. I felt very dehydrated during the flight. Since we can't bring our own water I feel like more should be provided."
Минусы: "United Airlines in our experience runs late putting a lot of pressure on any ongoing connections . Not clean . Staff not friendly . Only sometimes helpful."
Плюсы: "The crew were so helpful and nice"
Минусы: "Only if teleportation exists"
Плюсы: "The crew were friendly & efficient, the flights were on time, & the gate staff kept us well informed of any changes."
Плюсы: "Very friendly crew that empathized with the plight of the passengers on board. The poor experiences throughout the journey could have been avoided if United changed it's policies and processes to become more customer focused."
Минусы: "So many small things add up to an overall poor experience on a flight, and it doesn't seem like United understands this. 1) WiFI was down. 2) Entertainment screens for several of the passengers on board were not working. The poor lady next to me had a broken screen, and combined with the broken WiFi, she literally just sat in her seat looking forward for several hours (after she finished the podcasts on her phone). 3) For a 5-6 hour flight, food (more than just snacks) were available for only about half the passengers on board. Apparently its an intentional policy of United to only have food available for a portion of the passengers. It wasn't even possible to purchase it if I wanted to because by the time the crew got to me, they were all out. 4) Baggage space under the seat varies wildly depending on your seat. For some reason, the aisle seat has the smallest space I have ever seen in my life (about the size of a shoe box). It was the first flight I have ever been on where I was literally not able to fit a small backpack underneath my seat."
Минусы: "2 hr layover-got off plane and walked to new terminal-went through carry on bag and person security scans and checks. At the gate 30 mins before flight, boarding started. Directed to go to 1of3 stand up desks located in the open away from the gate and boarding lines. Desks were attended by one United employee each. All 3 of us;wife, husband, child passports, boarding passes were checked, and then we were told to get in line to board the plane. About one minute after getting in line, wife name was called over the boarding desk loud speaker to see the boarding desk attendant. At the boarding desk, the boarding desk attendant instructed wife to go back to one of the open area desks to have documents checked again. The attendant then instructed wife that her and her bag would need to go through a secondary search before wife would be alloyed to board the plane. Wife was then accompanied by open area desk attendant and walked down terminal 8 gates to private type room where personnel quickly checked contents of single carry on bag focusing on phone and computer. Wife then directed to go ahead and go back to gate to board plane. Wife quickly walked to gate and met husband and child to present passports and boarding passes. At this time the wife and child began being verbally rushed by a male united employee to hurry up down the pedway, and told the plane needed to leave so hurry up. Needless so say wife, husband and child were the few last guests to be seated. Well, when trying to get seated, all the overhead space had been taken in the area around the assigned seats. When husband briefly described the secondary search situation and thus the current predicament with no space in the overhead for carry on, the attendant asked husband to follow attendant to front of plane with your bag in order to stow there. After speaking with some other attendants, space was made available in an overhead compartment near wife, husband and child seat. ***Please be aware when flying united.... While waiting in the boarding line after multiple security checks where you and your carryon have been scanned and more than one document check has been done, you may to be asked to take a walk to go through yet another bag check, and then be rushed to board a plane that needs to leave, and then find no room for your carry on, and then be asked to put your carry on in a remote location and deal with getting to it and back to your seat for the next 11 hrs if you want to access the contents of your carry on."
Плюсы: "Very pleasant attentive crew and ground staff. An aborted takeoff on tarmac meant a return to the departure gate and the plane taken to maintenance. The ground staff were superb in dealing with a full plane load of passengers many of whom had onward connections. This meant we had to stay overnight and fly first thing the next morning. Full marks to United for dealing with a potentially dangerous situation and then assisting everyone back in the terminal."
Плюсы: "Good trip and on time"
Плюсы: "My trip started off with airplane problems from the beginning. From my flight being delayed multiple times by air china to the overly packed united to the confusion of the non updated confirmation numbers or the e-ticket number. Even on the day I left upon arriving to the airport my confirmation number they had just given me after all the prior problems still didn't work. Air china had mediocre food with okay entertainment except my headset jack on the TV was broke and I couldn't watch anything. On the last air china flight from Bejing to Bangkok. I couldn't even charge my phone, watch any entertainment and basically was just stuck with no WiFi. Justfly wouldn't compensate for the changes on their end and said I myself would have to ask the airlines for compensation which the.the airlines directed me no where for compensation or even to upgrade my seat. Now I'm finally in Thailand but I'm scared of my return."
Минусы: "Everything was really not great. Air china had mediocre food that some of it wasn't bad but other was so so."
Плюсы: "The pilots were informative with their announcements and we were informed of turbulence before it started. We also got in ahead of schedule. I also appreciated being able to ask for a glass of water between services as I had fallen asleep."
Минусы: "The negative experiences started before we got on the plane. Boarding began slightly behind schedule and was very disorganized. People were all standing in the boarding area and out into the walkway for the concourse. I feel it would be better to have boarding groups come up individually or two at a time. (While group one boards, group two convenes. Once group one has boarded, invite group three to take their place.) Once group three had boarded, an announcement was made that there was no overhead bin space availble for the entirety of group 4. It seems a bit ridiculous that nearly half the plane wouldn’t have overhead space. It took awhile to board group 4 as everyone had luggage to check and once we finally got down the jetway, we had to wait another few minutes before being able to get to our seats as the flight attendant for first class insisted on taking drink orders while she stood in the aisle. I understand this is a perk of first class but I feel it could be better executed. These seats are boarded in group one so to have drink orders incomplete by the time group four is trying to board is irritating at best and incompetent at worst. Once finally at our seats, it became apparent that the announcement about lack of overhead bin space had been made a bit early. The bins were on the full side but they definitely had space available. Also, much of the space had been taken up by jackets and bags that would have fit under the seats; which I felt could have prevented nearly all of the checked bags. The flight was uneventful with minor annoyances like having to pay for entertainment and any sort of food. Even southwest provides entertainment free of charge and I consider them to be more of a budget airline. If I fly Lufthansa again, I will not take a domestic flight through United and will instead book via southwest to and from the international airport Lufthansa flies out of."
Плюсы: "The crew was very kind, professional and accommodating."
Минусы: "I paid extra so that we could have more leg room and be closer to the front of the plane yet upon embarking we were part of the last group to board. We sat in the first isle directly behind firstclass yet borded. virtually last. I was told by the flight attendant that because I purchased my airfare through Kayak as opposed to the airline was the reason behind this. I had no idea that this was the case and on top of spending the additional fee for upgrading, I was disappointed. I have a 0 star for entertainment because there was no N/A as a selection choice. There were no movies or entertainment aboard this aircraft."
Плюсы: "Отличный самолёт, сервис - вполне, развлечения отлично - большой выбор интересных фильмов."
Минусы: "Если не повлияло 1 января, если аэропорт Newark всегда так загружен, то это - ужас! Я с двумя дочками 8 и 12 лет приехала за 1 час 40 минут, летела из этого аэропорта впервые, выстояли очереди на оформление багажа, check-in и потом в зал, где начались очереди на паспортный и пограничный контроль. Мой багаж отправили на детальный осмотр, как потом оказалось, из-за обычного ноутбука. Передо мной сотрудница то ли таможни, то ли пограничница, изучала багаж такого же человека 20 минут, и по мере моих просьб только замедляла скорость. На мои просьбы о том, что началась регистрация на рейс, что осталось 25, 20 и в итоге 10 минут до вылета !!!!она ответила только: «Не мешайте мне делать мою работу». Дети мои пережили мамин стрес и наблюдали мои отчаянные попытки взять себя в руки. Рядом в истерике билась ещё одна такая же, как я. За 10 минут до вылета нас, наконец, пропустили, стараниями ее коллеги, который меня пожалел. все это время мы бежали к нашему Гейту, который оказался в другом конце терминала. Это был адский ад. Сам полет был вполне хорош, если не считать того, что по прилету в Киев мы не досчитались чемодана младшей Ани, его потеряли на пересадке в Мюнхене. Слава Богу, сообщили только что, что вроде нашёлся, прилетит на следующий день, ждём. 2018 год для нас начался с большого стресса!"
Минусы: "we received email for the take off schedule changed to one hour early. End up when we arrived LAX and it got delayed 1 hr for take off due to air traffic. So when we arrived at SF, originally we only have 50 mins to catch on the next route to Osaka. There was no gate # provided on our boarding pass and we have to look for the international terminal for boarding. Due to first delay in SF, the time was so tight and the international terminal was so far away, we had to run like HELL and we almost suffered from heart attack. We barely made it and there was no one to help ever. we had to figure out on our own. This was very bad experience and was not acceptable with such poor arrangement."
Плюсы: "Crew was very nice, we got drink/service options often for a large flight."
Минусы: "— A couple who had two middle seats apart disrupted our whole boarding by trying to persuade everyone around us to give up an aisle or window seat so they could sit together. I felt pressured to give in which made me mad. I wondered if they paid for Basic Economy and then still got their way on seats. — WiFi is just crazy expensive at $32. Even as a business traveler I felt guilty buying it. I wish I had seen pricing before the flight and/or understood if I could’ve gotten a discount for purchasing in advance. — Didn’t hav the snack I wanted...it’s a long 6 hour flight — I wish there were more food options."
Плюсы: "The agent in San Francisco was awesome and even went out of her way to bump me to a better seat. Leaving Portland was easy, crew were super organized!"
Минусы: "No entertainment systems were working at all. Leaving San Francisco to kahului we had so many unruly young adults that were just out if control. They kept switching seats, spilling alcohol all over me and my stuff and the flight crew could not care less. We even had an older Asian flight attendant on flight 1749 that was just overwhelmed for the job. She would hand the person on the isle a handful of pretzels and say 'here, pass these out'. The other flight crew members made it worse by treating her poorly. You could tell they didn't like her and were agitated by her. Instead if being polite and educating, they were exasperated and impatient. Overall was super disappointed. I have flown United so many times back home to Maui and was always so please and excited to brag about how great United was. Not this time. Thanks for reading."
Плюсы: "The service and convenience was excellent. Straight forward and smooth transition throughout boarding and catching connecting flight"
Минусы: "The piece of mind given to me by the staff with baggage and connecting to the other flight"
Плюсы: "overall very pleasant and relaxing food good able to sleep due to luckily extra space! very pleased"
Плюсы: "Chief flight attendant was nice and attentive."
Минусы: "Our section of the plane was very warm. When we mentioned it to one of the attendants, she pointed to the overhead vents and told us to use them. (We already knew this and had them open all the way!) Then the chief flight attendant came by and she was VERY responsive and went to tell the pilots. It got a little better but still stayed on the warm side the rest of the way. Your boarding process makes no sense and does nothing to get passengers settled faster. After priority seating is done, let the people in the BACK of the plane board first, then the middle section passengers, then the Eco Plus passengers."
Плюсы: "We had an aisle each! The staff were friendly too."
Минусы: "A slight delay"
Минусы: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), United rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the United service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I fly United for work quite frequently and have never experienced such horrendous service and lack of basic human compassion. I am flat out disgusted by United and will not be using them again, for personal travel or work related trips, because of this horrendous experience."
Плюсы: "Crew did a great job. Air China had much better food service."
Минусы: "Seats two small, not enough room to stretch your legs. Bathroom to small. Designed for people less than 150lbs, and 5'-6" in height Not comfortable for people over 6' tall."
Минусы: "Самолёт лететь 3 с лишним часа, но не дали еды ни разу. Америка могла бы быть на уровне..."
Плюсы: "No complaints here! The Air New Zealand staff were amazing. They did their jobs really well! They made everyone comfortable during the trip."
Плюсы: "A 3-hour stop over for the connection was not enough!!! The flight to San Francisco was delayed another 90 mins, causing me to miss my 15-hour flight to Singapore, although we arrived 10 minutes before the United Flight! Ten other passengers missed the flight! A travesty! Worse, with "no hotels available", I was rerouted to Chicago for a flight via Tokyo at 1300 the following day! In short, a 30-hour trip became 48 hours of hell and of course an 18-hour delaed arrival in Singapore. But there was more: my luggage was "lost" and thus arrived two days late!!!!! The only saving grace: friendly and helpful UA staff in San Francisco and especially in Chicago. Wow! I deserve some compensaton, wouldn't you all agree?"
Минусы: "Please see above!"
Минусы: "Everything was trerrible on this flight! We were delayed from our first connecting flight out to SF to LA and we're put on a different flight connecting to Houston to get us home sooner. We were told by the gentleman at the check in that our correct boarding passes with our seats sitting all together would be given to us at the boarding desk. That was the biggest mistake ever to take this flight because we were then delayed 3 more hrs! Not only that but when I approached the next gentleman at the boarding desk in Houston he was super rude! He was yelling at me when I told them that "they in Dallas,the worker at the check in" told me to get my boarding passes in Houston. He kept yelling saying "there was nothing he could do that he could do that he didn't know who THEY were but that I was talking to him now and that's why he is saying" I tried explaining to him that I just wanted to make sure I got in the right flight home because this is what I was told to do by the employee in Dallas. Not only that but our connecting flight to Houston was horrible! The flight attendant (the male) was very very rude!!! He also was yelling at my niece and nephew when we were trying to put the carry on bags in the compartment. And telling us we could have anything underneath the seat when clearly we could have our personal item underneath. Overall we had the worst experience with United and will never again fly with them! I understand delays may happen but there's no need for the employees to be so rude. so much for their customers service!"
Плюсы: "At boarding there were delays which the boarding personnel updated as they had information. After boarding flight crew passed out water while we waited on the tarmac for hours while a maintenance issue was reviewed. Safety protocols that had a engine issue looked at on the ground prior to putting us in the air. Curry chicken was good."
Минусы: "Several issues that caused this flight to be late. Part of the issue was the plane was not available to be in the gate on time. The longest delay was on the tarmac for over 2 hours as an engine was analyzed. Does this suggest need for more regular maintenance? I don't know. Given the delays I think United could have done more in recognition of the delay to its customers on the flight such as not charging for some of the services they normally charge for like wifi access and such. As it was I was delayed on both legs of my trip by a minimum of an hour. United should do better."
Плюсы: "The male flight attendant who was in the rear respectfully listened to me."
Минусы: "The United passenger agent that talked to me at the gate when the other one, who was scanning the boarding passes put me on the side because I could not board with two items was disrespectful. She used a discriminating tone and embarrassed me in front of other people. She made it sound as if it were a shame to purchase a cheap ticket. She was arguing with another passenger before helping me over the same subject, so when I tried to explain that the smallest backpack was almost empty and fit inside the other, she was impatient, upset ignored me and was already demanding my credit card with the bag tag in her hand rushing me. I paid extra $60.00 after I had paid $25,00 for the first bag when I could have put the flexible kipling inside the Jansport if she had listened to me. The flight delayed after I was unable to defend myself and paid an unfair feer."
Плюсы: "I liked that the captain communicated with the passengers about delays and the reasons for the delays over the intercom."
Минусы: "I feel that I was treated by the employees at the boarding desk and by the customer service attendants as if I were garbage!!!! I was attempting to purchase an upgrade in my seating to avoid very uncomfortable swelling on my right ankle and other personal reasons. As I inquired with the man at the boarding gate about purchasing the upgrade I was told that there were none available. So I pulled out my tablet with the united airlines app and showed him the image of the empty business class seat that I would like to purchase on the seating map available in the app. He told me that he had no option on his computer screen to sell me the seat. I asked him where could I go or who could I ask to get the seat. This back and forth continued for some time where he kept saying he could not sell me the seat but I would then say, “I understand that, but do you know who can or where I can go to find someone who knows where I can buy an upgrade?” The attendant got VERY VERY upset that I was even ASKING. As if I were asking for some OUTRAGEOUS request!! I asked to speak with the manager several times. He continued by ignoring me and just saying NO! Finally he pointed to some lady beside him. I don't know if she was the manager or not, but she was on the phone and barely gave ten seconds of a glance to the situation. He asked me"Are you gonna go or not?" I could tell that he cared absolutely nothing about me or my request and was extremely dismissive in asking me this. Finally, he dismissively told me to ask the flight attendant. I could tell that this young man would be of no further help AT ALL, so I gave my ticket, went on board and thought to just try and ask a flight attendant. Right before I went to give my ticket to the man who was taking tickets, I heard the boarding gate man walk away mumbling how ANNOYING I was in Chinese. I know this because I SPEAK Chinese. This is HIGHLY UNPROFESSIONAL!! I continued to go on board hoping the flight attendants might actually have some information. When I asked, who I thought was the flight attendant, about purchasing a seat, it turns out that she was the customer service agent on the flight, she gave no effort to even try to hear what I was communicating to her. I know about communication and as a public speaking instructor, I know how to listen and to speak. She continued to raise her voice and talk over me, although I remained very calm and tried talking to her logically. I tried to communicate to her that I was attempting to purchase one of the empty business class seats that I had seen were empty. I checked the seating of the flight from the united airlines app before I had even boarded the plane. The lady continued to be very rude and uncaring. She talked over me, did not listen, her responses did not make sense, she very loudly kept asking me " CAN YOU UNDERSTAND THAT??" as if I was a child or as if I was confrontational when I absolutely was not. I noticed I had been trying to communicate for a while.wordlimit"
Плюсы: "Luggage bag broken by baggage handlers"
Минусы: "Luggage bag broken by baggage handlers"
Плюсы: "Customer service was very professional even after dealing with MANY delayed customers."
Минусы: "First leg delayed as was the flight getting there. Had to rebook flying all night on 3 flights with 2 children. My daughter saw that second original flight out of San Francisco was also delayed. We went back to customer service and got back on our original flight arriving home later than planned but if we hadn't of noticed it we would gave been 4 hours later getting in and transferring from 3 planes. Blamed on sf construnction...why would you 's hedule a flight into an area that is under construction. Huge delays of all planes really made me wonder what the heck united is doing. No confidence!"
Плюсы: "More important than the trip home last Wednesday was the reason for the trip. We attended my granddaughter's wedding. Everything else was secondary. Even if the trip had been in a one wheeled barrow, it would have been good. To get to what you want which is the mechanics of the trip. The two people who attended to the aisle chair, most teams were competent. Some hadn't done many passengers so they were fumbling with the straps. I've learned that I almost alway have to ask for one at the gate where they check or issue, (what's it called, loading permits, some kind of pass, not landing pass. loading pass. I can't remember and my wife has gone to bed.) Well, they have to come up with an aisle chair because I've only got 1 1/2 legs. I always make it to the seat on the plane, but the competency of the various crews is uneen. Sorry my answer is so nonspecific but I don't remember one airline from another. Great people all, get the job done."
Минусы: "Not much I don't like. They get us there That is the main thing. Sometimes when the plane stops after it has pulled away from the Jet Way, the pilot gives an explanation that I find unfulfilling, not enough details. I suppose if they explained more, other fliers would find the explanation too verbose. I can live with it. Again this is about all flights and airlines. Nothing stands out, such as, " this awful thing happened when we left San Francisco.""
Плюсы: "Really pleasant flight. New plane I think - no window shades, it's tinted windows that change colors! They came by many times to offer water, pick up trash. We even got ice cream for dessert! Also, I have a special meal which they brought correctly (have had airlines mess it up which is crummy on a long plane ride). Also, great in flight entertainment on the screens (no need to use personal devices), lots of recent movies like Guardians of the Galaxy and Fantastic Beasts and Where to Find them. Was also surprised to find guided meditations from Headspace which helped me get to sleep! Overall, loved it and would definitely fly again."
Минусы: "My bag did not show up at my destination, but I think it will soon. I like that their automated system is sending updates every 6 hours and I can call anytime as well. Fingers crossed it turns up :)"
Плюсы: "Seats have some good cush to them"
Минусы: "I specifically bought carry on luggage that meets the standards so that I would not have to go baggage claim as it would weigh heavily on my schedule. As I stood in line and noticed all of the huge "carry on" bags more than 2 I was astounded when the flight attendant said my carry on would have to be loaded with the other luggage. When I offered my rebuke she scolded me and said the luggage would be there before me....how the hell is that supposed to happen? To make matter worse the flight "attendants" stopped serving half way and when they started again I got trapped by the bathroom and did not get back to my seat in time to enjoy a beverage....not that I was offered one."
Плюсы: "Nonstop BNA-SFO"
Минусы: "United Economy Plus bulkhead was awful. I was seated in seat 7D - there was no bulkhead for me or middle seat - just a curtain. The screens and tiny pockets were only accessible over another passenger. The seat stuck out into the aisle so I was bumped by 200 other passengers at least once - not to mention the flight crew. Finally I had my emotional support dog with me and the crew told me I should. It be in that seat - the seat was assigned by the United Accessibikity Desk as a good one for a service animal - and I had zero choice in the matter. Baggage claim at SFO took over 45 minutes to start -I was home in San Francisco in only 20 minutes after getting my bag."
Минусы: "1. Comfort: the headrest on these seats is so uncomfortable! It just props your head forward and causes a lot of neck strain. For most short haul flights, this is not a big deal, but it really makes for an unpleasant journey on the cross-country flights. Also, the four-seat middle section is so poorly designed. There is no way to store personal items under seats without invading the space of your neighbor because the metal frame supporting the row of seats doesn't match with the seats themselves. 2. Entertainment: United could not support continuous streaming of movies/TV shows for every passenger. My movie paused and froze so frequently that I gave up on finishing it and then felt like I had wasted my time. The speed and reliability reminded me of trying to watch movies on a dialup connection. It would be so much better to just have the TV screens built into the seats. All in all, United got a bad batch of planes and should try to take this into consideration when working with Boeing/Airbus on the next order."
Плюсы: "Flash for mac did not install"
Минусы: "I felt like I was on my way to my death"
Плюсы: "Really friendly staff, communicative, helpful. Gave good directions. Plenty of leg room on flight."
Минусы: "Beyond the control of United, but LAX is a nightmare of an airport. Traffic control caused delays, airport staff more of a hindrance than helpful. Border control mumbling and barking orders at people like they're cattle. Not the best way to welcome tourists, but at least United Airlines crew made up for it with their smiles."
Плюсы: "The flight was not full, so we had extra space."
Минусы: "First, UA flight attendant forgot to serve us (and few more sitting on the same area) lunch. By the time we asked why we are not served, we didn't have a choice, but to take whatever left. Second, we had about only 1 - 1 1/2 hours of in-flight entertainment available in Economy class out of 10 1/2 hour flight. Of course, entertainment was available for first, business and premier class. Why? Satellite problem supposedly. Third, ok. There was a entertainment on a big screen in the front. However, system on the armrest was not working. What's the point? My husband and I have been in long distance flight over 25 year with various airline companies, BUT THIS UNITED FLIGHT WAS ONE OF THE WORST FLIGHT EVER. When I booked this vacation, I chose Lufthansa on purpose as I know their quality of service and professionalism. I didn't notice that the return flight was a code share with UA. Only thing they can say was that they can provide us more mileage as a compensation if we write to UA on their website... We had a great vacation until were on this flight."
Минусы: "EVERYTHING. My flight was originally scheduled for 650p. I understand that weather can cause delays. That's OK. However, the flight departure kept getting shifted. We ended up boarding for a 9:58p departure. I was told there was no more overhead space for my bag and forced to check it. When I got on the plane at 930p, there was clearly enough overhead room for my bag. I'm not sure why I was forced to check it. We then sat from 930p to 958p. We pulled away from the gate and then were told that we had to wait another 20 min. We turned off the engine and then waited until sometime between 1130-45 ON THE AIRPLANE on the runway. Is this even legal?? We finally took off and landed at 115a PST. I waited for 35 min for my bag that they forced me to check. They loaded our bags onto the wrong carousel, which caused all of us to be waiting for our bags in the wrong place for 10 minutes. This was the worst experience I've ever had flying. It wasn't the delay but the lack of clarity, being forced to sit on that plane for hours, and having my bag taken. I got to the airport in Denver at 550p PST and got home to SF at 3a PST for a 2 hour flight."
Плюсы: "everything's awesome"
Плюсы: "The first plane had enough leg room"
Минусы: "That the plane needed to be changed due to something being wrong with it. On our flight from cancun, Mexico to SFO we had to stop in Houston to change planes. One of the guys working at the security check point was very mean, raising his voice to people, grabbing their and also my stuff out of their hands, some of my stuff fell on the floor and got stuck in the rolling thingies. I hope I found all of it, not sure. I'm not sure how this happened, shouldn't planes be checked thoroughly before heading out!?!? This all is a big mess and very upsetting (literally just cried for 20 minutes). Sincerely, Sabrina Jungclaus S.firstname.lastname@example.org"
Плюсы: "These days we can all admit flying is not what it used to be before 9/11. It's still professional and curtious, but the awareness and appreciation of passengers has dwindled. Stewards and stewardesses go through the motions and do just what they need to do not more. The pilots got the plane to its destination well within the time sometimes even a half an hour early. But sometimes being that early means sitting on the tarmac for 40 minutes which cut it close to missing my next flight. Flights used to offer blankets if passengers were cold. If the plane is not full they do allow passengers to move seats to be more comfortable. The complementary beverage is still always a nice touch but seconds aren't offered and cups are often taken before they're finished. It would be nice to see our country's airlines go back to a little more awareness and appreciation for one another, and work to improving their levels to above satisfactory. The flight was supposed to have entertainment viewable on personal devices but going through the app to select something was told this flight didn't have access. Overall it was satisfactory."
Минусы: "It was a little too cold on the plane. Blankets weren't offered. The food while it looked delicious needed to be warmed and the only option was coffee for warming it."
Минусы: "I cannot believe United Airlines flies an 11-hour international flight and does not provide each seat with an individual television for entertainment. I fly quite frequently and EVERY other international flight has individual televisions. It made the experience long and horrible. I am a minimalist and travel with as few items as possible. So even though United offered me the ability to use my own device, I don't have one! Also, the instructions to download the app before take off was not clear. During the entire flight, I kept getting the message "no internet connection; unable to connect to satellite." So I couldn't even use my phone. Very annoying and I will never fly United for international flights again."
Минусы: "Heavily delayed, kept getting later"
Плюсы: "The seats looked new."
Минусы: "United had us board and unboard and then board again due to flight delays. United also told us the delay would be only 40 minutes, but I looked at the delay in SFO and it was 2 hours. Eventually United also increased our delay by 30 minute intervals until it was about 2 hours. Once I arrivied in SFO I got a text message notification stating my luggage had been put on an incorrect flight and I would have to return to get my luggage. The attendants at the podium were rude. This was my first terrible flying experience ever."
Для удобства пассажиров авиакомпании, выполняющие рейсы Москва Домодедово – Сан-Франциско, изменили условия оказания услуг и ввели дополнительные меры безопасности. Внимание: условия оказания услуг разными компаниями варьируются.
Строгий санитарно-гигиенический контроль
Ежедневная чистка салона, HEPA-фильтры на всех рейсах Москва Домодедово – Сан-Франциско
Маски от перевозчика для пассажиров всех рейсов Москва Домодедово — Сан-Франциско
Места в середине ряда на рейсах Москва Домодедово – Сан-Франциско недоступны
Тесты на антитела, проверка симптомов перед вылетом на рейсах Москва Домодедово – Сан-Франциско
Гибкие условия отмены
Посмотрите билеты Москва Домодедово – Сан-Франциско с бесплатным изменением бронирования